First of all i know there is no love for Vaya mobile here due to obvious reasons.
But dont shoot the messenger here.
If you can put up with customer service, then its not a bad plan for $9 for one month.
It gives you 1.5 GB Data plus 650$ credit for calls and unlimited SMS.
It once took me a week of solid effort to get Vaya to enable voice messages. After calling them again and again, I had enough and took about 10 friends with me to Telechoice so we could use Telstra's network :) We don't pay a $10 privilege fee.
If you really want a reasonable plan, look at Telechoice (who dropped their prices) and Aldi Mobile. Both use Telstra network. I'm happy with both.
No problems for me, I would happily recommend them.
Avoid these cowboys at all costs.
Have they changed much after being bought out by Amaysim in Jan 2016?
http://www.smh.com.au/business/amaysim-buys-vaya-in-70m-deal…
Nope. I left in May & actually found them worse this year.
I've had bad customer service before but these guys took it to a whole new level. Constant monthly disconnections because my bolt ons weren't activating… "weeks" for a replacement sim card or the inability to even phone/contact them. Absolutely horrendous. Avoid, unless you're a sadist.
The worst customer service I have ever experienced was when I was with vaya.
Keep away! I signed up with the last promotion after seeing it here on ozbargain. I ended up being charged 5x as much.
As others have said, stay away to avoid the headaches. Way better off buying prepaid starter kits when they are on special, you get more data, more calls and no risk of being overcharged.
AVOID ! - $9 for one month then months of pain ….
Ditched Vaya (I was originally a Live Connected customer) and Optus three months ago and moved to Telechoice/Telstra. Good decision me … a network that works and responsive support .. :-) .. !!
Vaya is great until something goes wrong….Changed to Telstra Jan this year and Vaya didn't refund my security deposit until I called the Ombudsman.
I have had 3 services (mobile numbers) with them for the last 2 and a half years. 2 for my school going kids and one for my dad who does at least 2 long overseas trips a year (=needs international roaming off and on). I got the connections against all the advise on multiple forums but have not regretted the decision even once. All are on $18 /month plan and not once have i been surprised by the bills. Kids use up the data (1.5 gig) to the last kb ;)….but don't exceed…..we are happy they are contactable at any time specially to coordinate school pickups/drops …dad is more for the phone calls and the additional bill comes when he makes calls just to give us a health check while he is travelling overseas. …all services are online and you really don't need to contact service desk. …..the only gripe i would have is that the kids now need more data and hardly any phone calls. Would be delighted if i could trade some of the $650 phone calls quota with data! !!
WARNING for anyone considering … my friend had a Unlimited call plan and wanted to change to a lower $650 credit plan as they didn't make many calls (like less than 5 calls a week), called up and found out how much they made on calls for the last 2 months …
July $2050+
June $1500+
So the $650 credit isn't going to last … they moved to Vodafone instead.
Calls are 99c/min with 35c flagfall… How in the hell??
Edit: I guess if they're quite social that makes sense (it's like an hour of calls everyday), though for people who mainly text and have a home phone for the majority of their calls, ~600 minutes/mo is plenty.
Yeah I know, but he showed me a 10min call to 1300 number (prob was on hold to Vaya! lol!) and it was like $10.XX … which is crazy.
I think if ppl got the $33 unlimited calls/text with 7GB data it might be alright
That's about right, it's $0.99/minute. It's pretty average pricing on that side of things.
As with there plans, I'd just go with Optus' $40 plan ($36 for students) and get 10GB if you're looking at a plan that's already $33/mo.
that's right for $1 a minute. that's how much everyone charges today. i'm on telstra right now and they charge me $1/min to any local number. chances are your friend was underestimating the number of calls at the time.
@Rggmcl: $75 of credit for calls & SMS (up to: 750 minutes of calls) <- taken from their website. if you inflate the credit value by 10x, aldi would come to $1.20/min, which is now comparable to plans with $650 call credit, or in my case $1000 call credit
Only a bargain if you can sign up your enemies to them and watch them suffer.
Terrible, terrible, terrible company!
I would not go with them if they were free.