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Mwave - Saturday Warehouse / Showroom Sale 2703/10 @ 9am - 3pm

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Mwave - Saturday Warehouse / Showroom Sale 2703/10 @ 9am - 3pm
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Store RepMwave on 26/03/2010 - 15:21 mwave.com.au (1071 clicks)
Last edited 29/03/2010 - 19:22 by 1 other user

Prices listed below are for Saturday Showroom Price only. Limit 1 Per Customer & While Stock Lasts.

Please visit this link to view http://www.mwave.com.au/newAU/mwaveAU/showroom_stock.asp

SKU#37100128 - 8gb flash drive $10
SKU#41030027 - Gigabyte Speakers $5
SKU#22040230 - Samsung 1TB Hard Drive $80
SKU#22040314 - Seagate 500GB Hard Drive $50
SKU#22060318 - Iomega 1 TB $109
SKU#22060438 - Samsung Storday 1.5TB $139
SKU#22100405 - Samsung 640GB External HDD $119
SKU#22100448 - Iomega 500GB HDD $105
SKU#27021058 - BenQ G2420HD 24" LCD $229
SKU#15030999 - Samsung ES17 Digital Camera $89
SKU#54010030 - ASUS Eee PC 900HA Netbook $299
SKU#31010749 - Acer Aspire 5740 i3 Intel Notebook $765

Unit 5, 1-3 Nicholas Street
Lidcombe NSW 2141, Australia
Mon - Fri, 9am - 5pm (Week Days)

For Saturday Warehosue Sale we will open 9am - 3pm only (please note we only do 1 Saturday sale of last saturday of every month)

MOD EDIT: Mwave official comment here http://www.ozbargain.com.au/node/23702#comment-179336 worth a read

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closed Comments

  • Davo1111 on 26/03/2010 - 17:07

    Unit 5, 1-3 Nicholas Street
    Lidcombe NSW 2141, Australia
    Mon - Fri, 9am - 5pm

    • Store RepMwave @ Mwave Australia on 26/03/2010 - 17:10
      -1

      Updated

  • Balls on 26/03/2010 - 17:45
    +1

    ok, its really close to where i live but only few items worth the time.

  • iori_terry on 26/03/2010 - 18:46

    can you pay via credit card?

  • Kranbone on 26/03/2010 - 20:16

    Can I confirm that you've abolished your pick up fee (last time I got stung so many times).

    • rescue on 27/03/2010 - 05:57
      +1

      Here at Mwave we accept all major credit cards - Visa, Master Card, American Express and Debit Cards. Please note: credit card surcharges apply for American Express/Diners Club at 3.6% and VISA/MasterCard at 1.7%. There are not surcharge for EFTPOS & Cash Payments.

      All pick up & on spot sales will incur a $3.00inc GST handling fee.

      • MildMax on 27/03/2010 - 08:55
        +1

        Fair enough for the credit card charges. Those rates are exactly what the banks take out, so perfectly justifiable.

        Bit cheesy on the handling fee for pick-ups though.

    • black-magpie on 26/03/2010 - 20:58
      +8

      Like the ACCC say beware.
      This shop has made me run around for month until my warranty expired
      then claim that it's not their problem and refused to honer the normal warranty.

      • AlexF on 27/03/2010 - 13:44

        +1

    • Doey21 on 26/03/2010 - 21:33

      Thanks for the heads-up! I was gonna buy some stuff but i'd rather get it from somewhere that actually offers warranty

    • gstfree on 27/03/2010 - 10:26

      MWave should take action to recover its repution.

  • browser on 26/03/2010 - 21:12
    +3

    Yep! Product dead on arrival, this mob insisted not their problem and refused to exchange.

    • jv on 26/03/2010 - 21:35

      Likewise…

  • Red Hippo on 26/03/2010 - 21:54
    +1

    I think mwave should be banned on ozbargain. Just not good
    enough. Plenty of better retailers.

  • Broden on 26/03/2010 - 22:42

    Removing positive vote after reading that ACCC thing.

  • k0p1t3 on 26/03/2010 - 23:42

    thanks for the warning was about to buy from them tomorrow

  • iori_terry on 26/03/2010 - 23:54

    yeah thanks for the warning, guess not going there tomorrow either lol

    • kogi on 27/03/2010 - 06:12

      Ditto, not going

  • [Deactivated] on 27/03/2010 - 06:39

    Thanks for information. Was thinking of going but definately not anymore after reading the comments.
    Agreed. They should be banned from Ozbargain.

  • afu on 27/03/2010 - 09:14
    +1

    Me too Not going

  • ttkc on 27/03/2010 - 09:14
    +1

    Yeah it's ridiculous to charge handling fee for pick ups.

  • Mikinoz on 27/03/2010 - 10:35
    +1

    So in summary Mwave have 2 major problems,

    1) Not customer centric business (re ACCC)
    2) Pick up fee

    After reading the above i will never deal with them, and sounds like many others are the same.

    Personally i think they need to do some major goodwill and the warehouse sales etc wont cut it.

  • lazyjai on 27/03/2010 - 12:06

    I just bought from them.. and theres no pick up fee?

  • life is a little cr… on 27/03/2010 - 12:54

    As the ACCC has pulled them up on their practices and they are watching them I am sure purchases and warranty returns should have improved. I am certainly in no way advocating for you to purchase from them I just think things maybe better now with the accc involvement. But as another posted said their are plenty of other great online retailers.

  • matrix-neo on 27/03/2010 - 13:06

    i thought about going but the pickup fee really stuck in my craw!
    i'm stopping short of giving neg for sale, keep in mind the business is not setup as retail store, they are online only except for these saturday sales, in fact if you ring the 1300 number it says hours are mon-fri

  • Mwave_MM on 29/03/2010 - 15:52
    +3

    Hello everyone, I'm Steve the Marketing Manager at Mwave.

    I've been reading with interest the various comments and feedback on this site regarding your concerns regarding us and would like to correct some points.

    Firstly, we do actually care about our customers, their needs and providing them with the best online retail experience possible. So much so that I wanted to personally explain some of the reservations posted recently.

    Secondly, the $3 pick-up fee that has been discussed hasn't been in existence since November last year and wont reappear at any time in the future. If anything, we have probably done ourselves an injustice by not promoting the abolition of this fee. I personally understand the sentiment towards such a fee, but would like to assure everyone it was discarded late last year.

    Thirdly, regarding the ACCC, I would like to point out we have been working closely with them over the past 9 months, when we were first made aware of an issue. We have been completely open with them (as well as with customers and the media) regarding this matter and our side of the story has been widely reported in a number of the IT trade press, and to date the Compliance Director of the ACCC has been happy with our performance in this matter. We have admitted this issue was a genuine misunderstanding on our behalf and have always been happy to assist customers with any genuine warranty issues they may have, and will continue to do so.

    Fourthly, on the 19/3/2010 we offered 36 hours of FREE SHIPPING to all Mwave customers on all purchases within this time period, as a sign of goodwill for their ongoing support and to apologise for any confusion the ACCC issue may have caused. This is something we were not required to do, but did so anyway to show our customers that they are valued to us.

    In addition to this, I would like to personally apologise to all OzBargain users for any confusion they may have experienced due to the aforementioned points, as Mwave DOES takes the opinions of its customers opinions VERY seriously and we DO pay attention to your comments. Even though no-one likes to read negative posts its a worthwhile forum to receive your legitimate feedback which we can act upon, so thanks to everyone for their opinions, both positive and negative.

    If anyone has any questions regarding these points we are happy to hear them and our Customer Service team are available to answer any questions you may have.

    Thank you for your time.

    Kind regards,
    Steve
    Mwave Marketing Manager

    • Kranbone on 29/03/2010 - 22:11

      It's good of you to set the record straight and try and rectify any issues that have been withstanding.

      Sadly the abolishment of the fee is a bit too late for me as I've been stung on more than one occassion.

      In regards to the ACCC decision, how are you handling warranty claims now? What has changed (I actually have an issue with a case I bought).

  • Mwave_MM on 30/03/2010 - 10:35
    +3

    Hi Kranbone,

    Many thanks for your comments and glad to provide some clarity to the situation. I would like you to know I personally take these comments seriously and will be passing salient points on to Mwave management.

    Regarding the abolition of the fee in Nov '09, I can assure you it is long gone and wont be reappearing. I would like to convey I am sorry to hear you believe you have been stung by it in the past, but I respect your opinion and hope we can somehow rectify your perception of Mwave in the future.

    With regards to the ACCC reference, we have always followed our obligations to customer warranty claims and return requests, the issue was with the wording we had applied which was the point of confusion, and was rectified 9 months ago. Once again, we apologise for this confusion, hence wanting to rectify this situation.

    If you have an issue with a case from us the best thing to do would be follow our Returns/Warranty procedure which is pretty straightforward. All you need to do is log on to our website, and click the Help Centre tab, fill in the details of the invoiced product in question along with the nature of the problem and submit. Our Returns staff will then reply back and guide you through the steps required to rectify the situation. We are here to help so the quicker you apply for a return/warranty claim, the quicker we can address your issue.

    I hope this clarifies the points you raised and sincerely hope we can assist you in some way, shape or form in the future.

    Kind regards,
    Steve
    Marketing Manager - Mwave

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