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Swap Dick Smith Gift Cards for Coles Gift Cards (Purchased from Coles - Proof of Purchase Required)

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Swap Dick Smith Gift Cards for Coles Gift Cards (Purchased from Coles - Proof of Purchase Required)
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avitherock on 08/01/2016 - 10:14 coles.com.au (1360 clicks)
Last edited 21/02/2016 - 19:19 by 3 other users

The offer is only open to customers with proof of purchase showing the gift cards were bought at Coles.

Comment from Coles "As a gesture of goodwill to our customers" it would exchange valid Dick Smith gift cards bought at Coles between July 1 and the company going into administration for Coles gift cards of equal value"

Also, for people who would rather get their cash back, The Australian Securities and Investments Commission has advised that customers who buy gift vouchers from a company that collapses can try to get their money back through their credit card issuer.

The Age News Article

Update - Claim details now linked

To take up this offer, please:

Coles Customer Care
RETURNS
PO Box 480 Glen Iris VIC 3146

Mod: See forum topic for all discussion and links to related deals.

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closed Comments

        • piggiepanda on 12/01/2016 - 14:59

          @samehada: You bought your card from the future??? 26/10/16?? xD
          Jokes aside you do have a point though.

  • lostn on 09/01/2016 - 10:06

    Are the gift cards for Coles supermarkets only, or Coles Group?

    • tianyujojo on 09/01/2016 - 11:51

      Coles supermarkets only.

  • ecatsuj on 10/01/2016 - 21:29
    -3

    Soo.. can i get a used gift card gift card with the receipt and try and get the value back off it? Do coles check if they still have credit on them?

    • piggiepanda on 12/01/2016 - 12:03

      Try it and let us all know :)

  • savemore on 11/01/2016 - 01:54

    Coles have a team of staff who will go through each Gift Card individually to determine how much Credit is loaded onto each of the cards. This figure will then be what is given as equivalent Coles Gift Card.

  • pat320 on 11/01/2016 - 13:12
    +1

    see woolworths Dick Smith exchange Q&A:
    Do I need to supply proof of purchase with my application?
    No, Woolworths will verify whether the purchase of the Dick Smith gift card was within the Woolworths Group, prior to issue of the replacement WISH Gift Card. We will contact you on the details provided on the form if we require any additional information to facilitate the exchange.

    why woolworths can do that but only coles need and accept receipt to exchange?

    • ChiefAJ on 11/01/2016 - 13:22

      Only Coles and Woolworths can answer that but I suspect it comes down to how difficult/time-consuming/costly it is for them to verify. Woolworths' existing relationship with DIck Smith (Woolworths Gift Cards were usable in DSE stores) and their current systems possibly make it easy to associate the Woolworths purchase to the particular gift card.

  • Frozensage on 13/01/2016 - 12:04

    they wouldn't do it for my gift cards bought on 30/6… dirty!

    • marquise on 23/01/2016 - 12:48

      Any more information about the circumstances of your rejected application?

      • Baysew on 30/01/2016 - 12:18

        .. it would exchange valid Dick Smith gift cards bought at Coles between July 1 and the company going into administration for Coles gift cards of equal value"

        A card purchased 30 June, would therefore not be eligible for the offer.

  • andylch on 22/01/2016 - 14:37

    Anyone has received response from Coles yet?

    • tianyujojo on 25/01/2016 - 19:32

      Posted my gift cards back to coles on 14/1 (damn waste 6 bucks for registered post), no email no response.

    • bob19 on 01/02/2016 - 03:50

      Posted my cards by registered post to Coles on 11/01/16.
      Still haven't received anything from them.

  • damian1079 on 23/01/2016 - 16:41
    -1

    Just letting you all know, I had no proof of purchase. Went into Dick Smith and asked if I could use this? They obviously said no, but if I went to Coles they would honour it. So, I did just that. She just took my $100 voucher and gave me a $100 Coles Gift Card. She didn't check the DSE card, just swapped it over.. easy!

    • tianyujojo on 25/01/2016 - 19:29

      Which coles?

      • damian1079 on 27/01/2016 - 16:48

        Sorry for the delay in getting back to you. This was Coles, Ellenbrook, WA

        • Saturday on 28/01/2016 - 10:38

          Wow~ you could do that? How did you do that? Did you try hard? I might try my luck with my $200 gift cards then.

        • damian1079 on 29/01/2016 - 13:04
          +1

          @Saturday: I went into Dick Smith Ellenbrook, and said "Do you still do these?" he said "no, but go to Coles and they will swap it over for a voucher"… so.. I did.

          Just gave it to her.. "she said, I'm surprised I haven't had more of these!"

          She took my card, filled out some stuff, didn't ask me for any ID or anything.

          Swapped it over - Happy days!

    • bob19 on 01/02/2016 - 03:52

      Sounds quite strange as Coles website is quite clear about this:

      Can I exchange my gift card at my local Coles supermarket?

      No. Your exchange needs to be processed by our Gift Cards team and cannot be processed by stores. All cards need to be returned by post (we suggest registered post) with a completed return form and proof of purchase to:
      Coles Customer Care
      RETURNS
      PO Box 480 Glen Iris VIC 3146

      • damian1079 on 01/02/2016 - 17:30
        +1

        Hmm.. yeah okay. I guess I'll just take that as a personal win then :)

        • team teri on 01/02/2016 - 21:21

          Lucky you!

          I posted mine in and according to the website they won't even start processing them until after February 29th…

  • samehada on 04/02/2016 - 22:36
    +2

    Dodgy Coles, I got my Woolworths gift card within 1 week and still no news or update from Coles.

  • team teri on 10/03/2016 - 20:59

    Did anyone receive their Coles gift card as a replacement yet?

    The Coles website has not been updated, they still write they will let us know closer to 29th of Feb. We are well past that date now…

    Starting to think I might have been better off giving it to Kogan.

    • tianyujojo on 11/03/2016 - 10:06
      +3

      I have contacted Coles via facebook and have been informed the gift cards will be sent out in next few weeks before end of March. Let's wait and see if they are still lying.

  • landroverz7 on 31/03/2016 - 13:49

    Received my physical gift cards in the mail today delivered by TOLL.

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