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Swap Dick Smith Gift Cards for Coles Gift Cards (Purchased from Coles - Proof of Purchase Required)

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Swap Dick Smith Gift Cards for Coles Gift Cards (Purchased from Coles - Proof of Purchase Required)
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avitherock on 08/01/2016 - 10:14 coles.com.au (1360 clicks)
Last edited 21/02/2016 - 19:19 by 3 other users

The offer is only open to customers with proof of purchase showing the gift cards were bought at Coles.

Comment from Coles "As a gesture of goodwill to our customers" it would exchange valid Dick Smith gift cards bought at Coles between July 1 and the company going into administration for Coles gift cards of equal value"

Also, for people who would rather get their cash back, The Australian Securities and Investments Commission has advised that customers who buy gift vouchers from a company that collapses can try to get their money back through their credit card issuer.

The Age News Article

Update - Claim details now linked

To take up this offer, please:

Coles Customer Care
RETURNS
PO Box 480 Glen Iris VIC 3146

Mod: See forum topic for all discussion and links to related deals.

Electrical & Electronics Gift Card

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closed Comments

  • superadmin on 08/01/2016 - 10:15
    +7

    Nice

    • Scrooge McDuck on 08/01/2016 - 15:43

      (Purchased from Coles - Receipt Required)

      The announcement only stipulates that "Proof of Purchase" is required. So credit card/bank statements should be recognised in addition to receipts.

      • Associatedcantwaitforthedeals @ Coles on 08/01/2016 - 16:31
        +4

        Let me tell you this we have been instructed that bank statements do not qualify as proof of purchase as it does not show what exactly had been purchased.

  • Bazwick on 08/01/2016 - 10:16
    +81

    Hats off to Coles for this …..

  • quadcaster on 08/01/2016 - 10:17
    +27

    Fantastic. This will be a huge PR win for Coles.

    • montorola on 08/01/2016 - 10:40
      +3

      Exchange for gift card of the same value - nice!

      Looks like Coles will be stealing customers from Kogan

      • jv on 08/01/2016 - 10:44
        +21

        Looks like Coles will be stealing customers from Kogan

        You buy your bread and milk from Kogan ???

        • JimmyBargain on 08/01/2016 - 10:44
          +3

          yes, Kogan Pantry!

        • jv on 08/01/2016 - 10:45
          +6

          @JimmyBargain:

          yak milk from Russia?

        • quadcaster on 08/01/2016 - 10:49
          +4

          Kogan bread and milk are great, however I'd suggest avoiding their underpants. They itch in the crouch.

        • tessel on 08/01/2016 - 10:49

          @jv:
          What's wrong with yak milk?

        • jv on 08/01/2016 - 10:49
          +8

          @tessel:

          What's wrong with yak milk?

          they don't remove all the fur.

        • tessel on 08/01/2016 - 10:50

          @jv:
          And that's a bad thing?

        • jv on 08/01/2016 - 10:52
          +9

          @tessel:

          And that's a bad thing?

          It gets caught in the Nutri Grains.

        • strangeloops66 on 08/01/2016 - 10:56
          +2

          @quadcaster:

          Only when you crouch?

        • puffinfresh on 08/01/2016 - 11:09
          +2

          @jv: Just make sure you buy the extended warranty

        • quadcaster on 08/01/2016 - 11:24
          +3

          @strangeloops66: Damn typo. I'm leaving it though, play it where it lies!

        • slipperypete on 08/01/2016 - 12:31

          @quadcaster:

          How about when standing?

        • quadcaster on 08/01/2016 - 13:20
          +1

          @slipperypete: Keep rolling with those puns please. I'll continue to laugh my ass off.

        • bluedufflecoat on 08/01/2016 - 13:49
          +2

          Actually, I'm inclined to agree that Coles is stealing customers from Kogan.

          If cardholders were never going to be Kogan customers and were lured to try them out because of their offer, Coles has effectively lured them away from Kogan with this offer.

        • Scrooge McDuck on 08/01/2016 - 15:38

          You buy your bread and milk from Kogan ???

          Funny comment; maybe, but doesn't make sense.

          Kogan customers need groceries too, probably in a higher volume than they need whatever Kogan sells.

    • Scrooge McDuck on 08/01/2016 - 15:43

      This will be a huge PR win for Coles.

      But at what cost?

      • quadcaster on 08/01/2016 - 15:52

        It's going to cost Coles a bunch of money, but they look like the good guys or hero's here.

  • [Deactivated] on 08/01/2016 - 10:18
    +9

    Technically belongs in forums, but I think this should stay on the front page. +ve vote.

  • someonefromwww on 08/01/2016 - 10:18
    +12

    Now need woolworths to get on board.

    • isdnman on 08/01/2016 - 10:19
      +4

      seconded that. And WWS only selling on the week of Christmas!

      • DarwinBoy on 08/01/2016 - 10:52
        +3

        I think we all know them as Anchorage Capital now, what's the Greek/Jewish link? From my understanding of what I've read in various media sources they are an Australian company operating here?

        • strangeloops66 on 08/01/2016 - 11:05
          +2

          Yep, no connection to Anchorage Capital Group, L.L.C based in New York, founded by a couple of Goldman Sachs alumni.

        • [Deactivated] on 08/01/2016 - 16:55

          Also likely no connection to the place, let alone the Michelle Shocked song https://vimeo.com/99288663 (Video plays on desktop view if mobile doesn't load. Also, that song is from seventeen years ago. Jesus.)

        • [Deactivated] on 08/01/2016 - 22:26

          plus ten. Jesus *plus* Christ.

  • Zythyx on 08/01/2016 - 10:19
    +7

    Not bad, but good luck getting proof if it was given as a gift. Hopefully gifters have kept their receipts!

    • psy on 08/01/2016 - 11:03
      +4

      I always do. Good in case the cashier puts $15, instead of $150 onto the card etc. or there are issues with the actual card.

    • ascorbic on 08/01/2016 - 13:02
      +1

      If the gifter doesn't have the receipt, hopefully they used a FlyBuys card and can use that as proof of purchase (transaction record). Otherwise, a bank statement might work if they can find the record. Looking through my CC statement, Coles transactions appear as:

      DD/MM/YY | COLES #### SUBURB-HH:MM

      Where #### is the store ID.

      • pat320 on 08/01/2016 - 13:25

        Just call Coles CS and they said they CC statement and flybuy can't proof the gift card purchases:( no luck of my $1600 gift card

        • unity1 on 08/01/2016 - 13:37

          You still the Kogan option. No proof required.

        • lightsets on 08/01/2016 - 13:37

          me neither,i bouhgt on Jun 28,2015,just 3days before,worst luck of my poor 2K gift card!

        • bluedufflecoat on 08/01/2016 - 13:56

          @lightsets: why didn't you spend it sooner?

        • Quaker on 08/01/2016 - 14:20
          +1

          If you paid via credit card call your credit card company asap to see if you're able to get a chargeback.

        • ascorbic on 08/01/2016 - 14:21
          +1

          Damn, that sucks. There's really no reason why they can't use a FlyBuys card record, I think they just don't want to.

        • WhyAmICommenting on 08/01/2016 - 14:27
          +1

          @ascorbic:

          Yeah, I'd try again and if not threaten to go to fair trading or someone.

  • wildstone on 08/01/2016 - 10:19
    +6

    Nice but I really doubt most people would have kept the receipt… especially bought back in July.

    • Frozensage on 08/01/2016 - 10:57
      +2

      credit card statement? time for facebook post

    • savemore on 08/01/2016 - 12:49
      +2

      Not sure about others, but when it comes to Gift Cards, I always keep receipts. Hope others have done the same.

    • Seepy on 08/01/2016 - 18:28
      +2

      Go back to the store it was purchased from. If you paid via credit card they can reprint the receipt :) That's what I did.

  • moo on 08/01/2016 - 10:20

    Now let's wait for Woolies to follow suit.

  • eneloop on 08/01/2016 - 10:21
    +3

    I remember coles new world

    http://youtu.be/kNqwdosmMJw

    • JimmyBargain on 08/01/2016 - 10:47

      yeah got the Mobile, but now I need to buy Wifey a Boat!

    • strangeloops66 on 08/01/2016 - 10:50
      +1

      $899 for a cordless phone! OUCH!

      EDIT: Good range though, still TX/RX a signal from the middle of a lake.

      • jv on 08/01/2016 - 10:55
        +1

        $899 for a cordless phone! OUCH!

        She owns a speedboat, so I don't think the price of the phone was an issue..

      • bombaman on 08/01/2016 - 11:17

        The cordless phone was $159.95, the Uniden CP 4600 Mobile Phone was $899

      • hollykryten on 08/01/2016 - 11:20
        +1

        $899 for a brick mobile phone. $899 in those days is probably more like $1000 today due to inflation. Crazy isn't it.

        • matt_will_fix_it on 08/01/2016 - 11:46
          +3

          More like closer to $2000

        • hollykryten on 08/01/2016 - 12:13
          +2

          @matt_will_fix_it:

          Yep these are the original mobile phones which took a SIM card the size of a credit card.

        • dlovep on 08/01/2016 - 14:42
          +1

          @hollykryten: And can throw at someone's head and the phone survive but not the person.

  • adamp on 08/01/2016 - 10:23

    Yep…nice PR win Coles.
    Shame I have no chance of finding my receipt for Nov.

    • [Deactivated] on 08/01/2016 - 10:27
      +10

      Can't fault Coles at all. But I do suspect they would have factored that most people wouldn't have the receipt.

      • jkcat on 08/01/2016 - 10:31
        +2

        True true, in fact it's not technically impossible to help out those without a receipt. They could partner with Blackhawk (the network that distributes the cards) and track down the activation transactions. It's definitely more leaning towards PR I'm afraid.

    • Danny441 on 08/01/2016 - 10:35

      Agreed. Most people wouldn't have kept their receipts, so it's mostly a PR grab from Coles. Very good news for the lucky few that have, though!!

    • FindMeADeal on 08/01/2016 - 10:43
      +2

      I think they need proof of purchase..that cud be more than just receipt..

      Maybe you used a credit card to pay for it.. that could work as a proof..
      or if you punched your flybuys, that could be used to fetch wat you bought and can act as a proof..
      If you paid cash and didn't use flybuys and you don't have a receipt, that's where chances are tough.. Use the Kogan deal instead then.

      Good business strategy from Coles though!

      Cheers!

      • jv on 08/01/2016 - 10:45
        +2

        Maybe you used a credit card to pay for it.. that could work as a proof..

        Nope, they will only accept receipts.

        A credit card statement will not show you purchased a DickSmith Gift Cards, so it's not an accepted proof of purchase.

        • FindMeADeal on 08/01/2016 - 10:47
          -1

          Where does it say that?

        • jv on 08/01/2016 - 10:48
          +5

          @FindMeADeal:

          Where does it say that?

          They require a proof of purchase

        • FindMeADeal on 08/01/2016 - 10:50

          @jv: which could be anything showing that a gift card was purchased and paid for, on a certain date… doesn't have to be a receipt.

        • jv on 08/01/2016 - 10:53
          +5

          @FindMeADeal:

          which could be anything showing that a gift card

          As long as it itemises the gift card, yes, that would be proof.

          A transation on a credit card statement does not proove what you purchased. Could have been a $30 frozen turkey.

        • FindMeADeal on 08/01/2016 - 10:55

          @jv: Yea, agree.. Thats true. Only hope is a receipt and flybuys (with a very good luck).

        • windrc on 08/01/2016 - 11:10
          +6

          @jv:
          will they accept cctv footage as proof of purchase?

        • thaiiy on 08/01/2016 - 12:04
          +5

          Using the credit card statement for transaction date and receipt, they may be able to retrieve your original receipt with the itemised account from their system.

          That's what Officeworks does, you just tell them transaction amount and date.

        • strangeloops66 on 08/01/2016 - 16:48

          @jv:

          DSE is a $30 turkey.

      • [Deactivated] on 08/01/2016 - 10:48

        Flybys points aren't given for gift card purpurchases.

        • FindMeADeal on 08/01/2016 - 10:49
          +2

          Thats true, but if you still punched your flybuys, it must be recording your purchase in their database.

        • jv on 08/01/2016 - 10:50
          +5

          @FindMeADeal:

          it must be recording your purchase in their database.

          good luck with the check out chick logging on to the database to find your purchase…

        • atlas on 08/01/2016 - 10:54
          +1

          @jv:
          Perhaps customer service might be able to help with that.

        • jv on 08/01/2016 - 10:56
          +5

          @atlas:

          Perhaps customer service might be able to help with that.

          good luck…

        • rythex on 08/01/2016 - 11:23
          +1

          I did received points from purchasing DickSmith Gift Cards though during the November Sale

        • pat320 on 08/01/2016 - 13:31

          @rythex:
          I think you can get point for 3th party gift card
          I also got point for my dick smith gc purchase

  • OzBrogains on 08/01/2016 - 10:23

    Good gesture from Coles. Wouldn't they know which gift cards were issued by them though, making the receipt redundant?

    • PlagueistheCheap on 08/01/2016 - 10:26
      +3

      That would incur some significant admin costs chasing that up.

      • OzBrogains on 08/01/2016 - 10:47

        I assume they have a range of gift card numbers that they have been supplied with. If it falls in that range it was purchased from Coles.

        • retiredfeline on 08/01/2016 - 11:05
          +1

          Or maybe DSE just sent them a box of gift cards to sell.

  • hockysa on 08/01/2016 - 10:24
    +7

    much better than the Kogan deal

    • diddy50 on 08/01/2016 - 10:27
      +1

      waaaaay better

  • Save Medicare on 08/01/2016 - 10:25
    +2

    Didn't buy a Dse gift card but good on them.

  • [Deactivated] on 08/01/2016 - 10:25
    +12

    I for one, am looking forward to no more rubbish, deceitful dick smith advertisements, dressed up as 'bargains'

    • DarwinBoy on 08/01/2016 - 10:59
      +1

      I have been fortunate enough to grab plenty of the bargins many cry about missing so i for one will be sorry to see them go. If your talking about catalogues and online ' specials' then it's simple to ignore what's marketing and what's worth getting with only a little bit of education.
      I do think their business had many poor practices that they could of improved upon but that's probably part of the reason they are in the situation they are in now really.
      When they do sell off the scraps of what's left stock wise this site is going to be posting the last hurrah of dick smith. Plenty will be happy and plenty will be crying about missing out. That's the basis of bargains really.

      • [Deactivated] on 08/01/2016 - 11:54
        +5

        In recent memory I did buy a chromecast on special from DSE and even then i got a lecture from the store about not picking it up quickly enough and I was lucky they held onto it for me.

        After that and the unethical and deceitful way they used to trick people into giving 10% discount but then putting the price up 12%, on principle i refused to buy from them, no matter how good a deal was.

        That together with them selling gift cards a day before they knew they were going under is incredibly unethical and should be criminal.

        Someone stealing a loaf of bread for his hungry family gets a year in the clinker and these management folk in their $200k cars go driving off into the sunset.

        C'est la vie

        • richox on 08/01/2016 - 12:49
          +6

          "Someone stealing a loaf of bread for his hungry family gets a year in the clinker and these management folk in their $200k cars go driving off into the sunset."

          lol, when was the last time someone went to jail for stealing a loaf of bread, 1682?

        • robb6014 on 08/01/2016 - 13:28
          +6

          @richox: You got sent to Australia for that not jail.

      • [Deactivated] on 08/01/2016 - 12:06

        Less competition for hn Jb etc

  • simprosimple on 08/01/2016 - 10:27

    https://www.ozbargain.com.au/node/227193

    If I bought the DIcksmith Giftcard from Coles, and already used it to purchase the Huawei P8.

    Got refund Gift Card back due to out of stock, can I still swap with Coles Gift Cards?

    • ca4cpa on 08/01/2016 - 10:32

      Unless it is "Return/Exchange Card" like Masters or BigW - which is not a gift card.

    • saray248 on 08/01/2016 - 11:12

      I too got a refund gift card.. Do they accept?

      • Siddh on 08/01/2016 - 15:19

        I am also in the same boat. But I prefer that shows all the refund paper and the receipt which shows that you got the refund because of using their gift card on dick smith …it may work….my wife is going to try lets see …what is their response going to be…will share you as soon as she comes. ok.

        • saray248 on 11/01/2016 - 21:09

          Hi Mate..Did you get any positive reponse?

        • Siddh on 11/01/2016 - 21:29

          @saray:

          NAAAH…They said their team will contact me…they took my information..lets see what happens….

          How about you? did you try?

    • Employeehawkers8905 @ Coles on 08/01/2016 - 11:25
      +1

      Don't see why you can't try and ask the customer service person at your store. Would come down to discretion of the store I'd assume.

      *Whilst I am associated I do not know the terms around this offer or who to contact so please do not ask me.

      • saray248 on 08/01/2016 - 11:27
        +1

        Thank you..

    • Seepy on 08/01/2016 - 18:56

      Did you not get a receipt for the refund? I got a return gift card and it was shown as a sale on the receipt.

      If you've lost it, go back to the store and they should be able to pull up the transaction provided you have some means to show you made a return.

  • gottacatchemall on 08/01/2016 - 10:27
    +1

    Time to buy some cheap dick smith gift cards and exchange them for coles ones ;P

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