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Did yours also make a ticking/clicking noise coming from the amplifier with the green light on the control box faintly flashing in time with the clicks?
Mine was a super easy fix, but it could have also easily damaged it beyond a fixable state. I didn't use a soldering iron - I did a solder reflow using a heat gun, which is basically waving a powerful hair dryer over the the front and back of the circuit board to the point where the solder will slightly melt and reflow itself into the connections. Before doing this it's a good idea to remove all the wires, connectors, stickers and other bits of plastic that would melt or burn before a reflow is achieved.
In hindsight I should have just taken the soldering iron and just reballed the relay pads first, and then if that didn't work try the reflow.
I honestly think I was lucky to have got them to work with that fix. Then again if you got a refund for the same price you paid then it's probably for the best.
My set are still working, and I now have a backup set thanks to this deal now also.