New 24" Dell Ultrasharp 2408WFP
Currently with a $200 cash off offer till Thursday 12/11/09 and apply this coupon (4MZR3KTJJRT0VS) to reduce it a further 15% to get it to $593.87 delivered
Did you have a problem with a Dell or … what do you want the Dell reps to take note of? :)
I have MOD here can understand our angry.
Well, there are various reasons one might have a problem with Dell.
I can make assumptions, but I'd rather just let Bappy say which issue(s) he wants Dell to address.
Dear Foundit
After what happened with US (Logitech Mouse and Linksys Modem) I wish I can BAN Dell from Ozbargain
ALAS - I'm not a mod like you - just a general member plus this site is for general public
I understand its our anger we have to dealt with - wish my dream comes True
I'm confident if we run a survey now - we will get 90% vote to BAN Dell in our great site
Thanks all
Very unreasonable of you and SELFISH. Everyone knew the Dell was a pricing mistake, you tried to exploit the mistake of a company and get denied. WOW WHAT A BIG SURPRISE. Build a bridge and get over it. What's the point of whinging about something that is in the past now.
@zhenjie: Pretty much the company is doing what would generally be considering immoral/illegal practices, and a few people don't want to support a company that does that not just once, but time and time again.
If it was obvious the price was wrong, why would a staff member post it live without checking it first, especially after knowing pricing errors have been consistently happening?
It really depends on how much of a "mistake" those prices have been.
@noyesmaybeok: First of all, there is no supporting evidence that it is a 'bait and switch' campaign. Explain why would a MULTI BILLION dollar company would resort to 'pricing error' to market a peripheral item when it makes up such a small small part of their total revenue.
I can't believe you honestly think that Dell's marketing department would launch a bait and switch. Oh….lets advertise something for $20 and get people to post it on Ozbargain, then sell it for $200. That just doesn't happen in big multinational companies and secondly, nobody is stupid enough to buy the 'switch' at $200 or more. The only people who wanted this router was the cheap skates who wanted to exploit the $20 pricing ERROR.
People MAKE MISTAKES. A Dell staff member is a person. Put those two facts together and see if you're smart enough to work that out.
@zhenjie: Simple: publicity. Everyone talks about them - and as they say, any publicity is good publicity. As far as making any money off the actual switch, they'd make negligible as far as the big picture is concerned. On top of that, as far as I know Dell is pretty much tanking, it's slipped from 1st to 3rd sales wise (based on hearsay, no sources, so feel free to prove that statement wrong) which would make them worried about the downward trend.
That is exactly why you put measures in place to ensure mistakes are caught before they become a problem. It is not hard to simply code into the website, or even a backend inventory thing (whatever they use to calculate costs and pricing) that if the sale price is below cost, post a huge warning asking if they are 110% sure they want to proceed. They could then go ask the right people and get clarification if they're flogging off old stock at a bit of a loss, or there's been a mistake somewhere along the line.
@noyesmaybeok: Simple? Yes, you have a very simple minded view on how things work. Quite funny actually.
You think Dell, with its massive marketing budget, comes up with a plan to list an item for $20 to drum up publicity. You think a few hundred OZbargainers is the demographic their marketing department has been paid millions to target? Wow they slipped from 3rd to 1st, I'm sure getting exposure on Ozbargain is their recovery strategy. Don't be so silly.
"It is not hard to simply code into the website,"…..wrong again. With a company as large as Dell it'll be difficult. Regardless, every stock and every price enterered into Dells system is done by a human. Humans MAKE MISTAKES. You can as easily make an error with the entering the cost price just as much as you can with the sale price. Dell isn't and will never be run by robots sorry.
Wake up to reality you people.
@zhenjie: i didnt know ozbargainer are the only people that look at the Dell website.
Surely Dell must have other customers that happen to see the deal too!
Oh and i'm sure the publicity reaches far and wide past the Ozbargain website.
Didn't think of that did you? Simple? hmmm..
Humans do make mistakes, but machines are there to correct them.. especially if its typing errors. Surely a multi million dollar company like Dell has a system in place for typing errors hmmmmmmmmmmmmm.
It must be a random clerk and the dread 3:30 lazyness hmmmm?
@vsia2165: Did Dell lie to us?
"Filipowski told us, 'and we (have) reviewed the process to prevent future mistakes'."
@zhenjie: Why you're being so naive I just don't know. Do you honestly believe every company actually cares about customers and would never do anything immoral to try and make their company bigger? Yeah, right!
There's more than just ozbargain in the world.
How many pricing errors from HP & Acer have you seen recently? What about from Asus? HP does double the sales Dell do yet they're not having these "mistakes" all the time (and they're run by people too, so that nulls out your excuse for them)
"'The Computer Is Personal Again' was Hewlett-Packard's PSG campaign slogan that was brought up in May 2006. Two months after its creation, Dell followed up with its own campaign entitled "Purely You," which seemed to piggyback off the HP idea."
Yep, they've got a great marketing department.
@noyesmaybeok: Dell depend on online sales a lot more than HP and other companies (Lenovo is probably the second). HP, ASUS, Benq, Acer and the rest mainly depend on retailers/suppliers distributing their products, so their online mistakes are a lot less noticeable than Dell's. Dell depends on online sales, so of course they are more noticeable, the majority of Dell's loyal customer base would see it.
@[Deactivated]: Notice how YesPleaseThankYou has given you a negative vote for simply stating a factual point. Sad, sad, sad.
@noyesmaybeok: Any publicity is good publicity has got to be one of the biggest loads of crap going. How is this good publicity when it results in those customers that wanted to jump on the offer boycotting the company and in turn probably telling others to also?
Or take it away from there and go to a restaurant that was found to put something in the food causing food poisoning or anything. Do you think people would be lining up at the doors the next day?
Seriously some people need to remove their tin foil hats and move on from their conspiracy theories. If Dell wanted to get attention they could have priced the router at $100 or $150 and it would have gotten a good reception and not being a total money sink for them money wise. $20 was clearly a mistake and anyone that thought otherwise was kidding themselves. You're entitled to your own opinion on whether that mistake should be followed through on sales wise on their side of course but to think it was intentional or a marketing ploy is a complete joke.
@Smigit: Again, simple. 90% of the people who bought the router would not have bet money that they were going to get it. What it does do is get the "Dell" name going around, getting into people's minds. Simply look at the thread, http://www.ozbargain.com.au/node/18600, a lot more positives than negatives even though a ton of people didn't get their router. I would doubt they would lose many "real" customers - given you can't really count those who are just after an extremely cheap sell-at-a-loss product as a real customer anyway.
Dell are hardly going to make any headlines selling it for just a bit less.
So clear a mistake that they posted it? If Billy Bob can go "wow that seems cheap", the person who priced it, who after all works for a computer company, would have done the same.
@noyesmaybeok: The positives are there because people voted it before their orders were cancelled (I know, I followed it and bought two just to see what would happen).
If that count was reset and the votes retaken in light of what happened you wouldn't have all those votes.
Furthermore several of those users are now stating they want to boycott Dell so putting a negative image in peoples minds really hasn't done them any favors. Publicity is not always good publicity if what you are thinking about is how much you want to avoid them in the future.
In any regard, even if it doesn't "lose" them customers how on earth will it gain them customers? if the people there are the ones looking for a quick bargain and aren't real customers then the real customers who were elsewhere on Saturday were probably oblivious anyway and thus are none the wiser.
Hell if they wanted to really grab attention as some people are suggesting why didn't they send out the pricing mistake in an email instead and then correct it later? It'd have reached more customers then…
@Smigit: How will it gain? The fact you even have to ask that shows how much you know. I sit here feeling hungry, see a thread for Domino's on ozbargain - I don't care if 100 people say that the XYZ pizza sucks, the ABC pizza looks good to me and bam they get a sale. I would still buy a Dell, I don't care what others are saying opinion wise about the company in general, the only part where reviews and opinions come into play is if there's negative reviews and problems with a specific model - people still fly Qantas and they've been busted for price fixing, things like that… it's not a big deal.
@zhenjie, Perhaps the router - they sold 26,000 monitors in Taiwan before they closed that one down. Again, and again, and again, this issue has come up and its taken them a long time to catch on.
The fact is whatever your opinion may be, they're either deliberately doing baits, or they are some big quality control issues they've failed to address - neither of which is a good thing.
@noyesmaybeok: Theres obviously a big difference when ordering take away or something of that order and buying hardware. The pizza you either bought out of convenience or because you have already determined you like the taste, thus making others opinions rather irrelevant.
If you had never had pizza before and had to choose between two places at relatively the same cost and had heard raving reviews about one and terrible ones about the other you are probably going to pick the one people raved about. Sure, you may eventually try the other but most people will be inclined to go the one that came recommended first assuming it's within cost range and both have what they wanted.
Price, as above, is a big factor too. you may lose like $10 - $20 on a bad pizza, not a few hundred buying computer components. Also pizza is a short term fix, a computer you have to live with so any warnings may be taken more heavily seeing as you will have to live with any mistake.
@noyesmaybeok: rochow, you have absolutely NO EXPERIENCE with marketing and promotions. Since you think any publicity is 'good publicity' it just shows how ill informed you are of things in this world. Speak to ANY marketing professional and see if that statement holds true.
Do a Google search and you'll see the exposure of this pricing error was limited to Ozbargain, Whirlpool and OCAU forums. HARDLY a target demographic.
Anyway, no point trying to talk sense into you since you're so far out of touch with reality. Keep bringing on the laughs with your dribble and made up statistics…lol 90%..
@zhenjie: We're not talking about you here living in fairyland. Right off the bat people were saying it was a typo and purchased or positively rated anyway. Too bad you can't read, else you'd be able to see how many people posted knowing they're more than likely not going to get their $20 router.
@noyesmaybeok: Your reply isn't even relevant to my response. What drugs are you on? And you're saying I can't read. shakes head
90% lol. Any more statistics you want to make up in your head to prove a point. "any publicity is good publicity" bwhahaha. One day when you've grown up a bit you'll look back at your post and realised how stupid and uninformed they are. You just keep going off on crazy tangents desperately trying to support a weak point of yours.
Advice to you rochow (and other Dell cry babies): BUILD A BRIDGE AND GET OVER IT. It was a simple pricing mistake, not the end of the world.
@SomeGuyOnOzB: [Comment in progress]
Thanks
to "Yespleasethankyou" for that link. It was very informative and interesting.
Background
In that article:
* Dell offers an $800 desktop PC for just $350
* Dell advises it cannot honour the offer
* Dell counters with an offer to buy the PC for $799
This time around:
* Dell offered a router for $20.90 delivered
* Dell advised it cannot honour the offer
* Dell countered with an offer to buy the routher for $229
Also, Dell has a number of other pricing errors.
This has continued to happen despite their assertion they had reviewed their pricing policies to prevent further errors.
Whether or not this is a marketing ploy, intentional or just letting errors through:
- Dell has made pricing errors
- Dell continues to make errors despite undertakings to prevent errors
- Dell makes counter offers, fitting a "bait and switch" practice (whether there was intent or not)
What can you do?
If people are unhappy with Dell:
- send a report to Consumer Affairs for your state. This can take just a few minutes to report what Dell did. Then leave it with them to handle.
- when you see a new Dell deal, do not vote either way, until the product is delivered or the order is rejected (If the deal is good and they fix up their pricing policies, you might want to encourage them to keep getting it right)
- check that in future Dell deals, that others are warned not to vote on a Dell deal, until the product is delivered or the order is rejected
Lastly, I see some of the attacks have gotten very personal in this part of the thread.
Personal attacks should not be made here.
It's time this part of the thread is discontinued. Thank you
sorry, not personal. Not a bad deal but I'll vote Neg. for each single Dell deal.
me too
why bother? order is going to get deleted anyway
Same hatred towards dell
Come on guys, I think we should only vote neg when we know for sure that the deal is a dell error and will not materialise. I don't think it's logical to turn down a genuine good deal just because the company's given some dud ones in the past.
not their first time or second time now
their pricing error happen way too often
Oh, I wouldn't trust any Dell offer to be as advertised.
Buy Dell at your own peril.
+1
i vote a big fat negative because with 600 bucks i can buy myself 3 x 24 inch monitors (acer) and still have 100 dollars change.
There's a massive difference in quality between this monitor and a crappy Acer.
That's like saying a Porsche is rubbish because I can buy hundreds of Daewoo's for the same price.
I understand your hatred towards Dell, but compare similar products - unfortunately Dell's monitors are the best quality.
Dell is the porsche of computers.
What ever you say
I don't think he said that Dell is the Porche of computers. He is simply highlighting the difference in quality between certain brands.
@ vsia2165: No… I said that their MONITORS are excellent quality. Their computers I wouldn't purchase unless a signficant discount was on offer and I really couldn't be bothered building one myself.
(Mod — edited to remove personal attack)
Sorry Trance…
$200 cash off AND a discount of 15%… reduces it to a price that is still 3x the price of others.
i wouldnt say thats a bargain…
But you aren't comparing apples with apples here. More like a Ferrari vs. a Hyundai…
If you can hardly tell the difference then it's not worth the extra money, it's only a bargain if you are in the market for an expensive monitor like this - which doesn't mean this is a bad deal either.
I'd say more like 3 Hyundai's vs 1 Lancer Evo X.
Vrooom vrooom :)
in that case, how about we compare apples with apples…
these fuji apples (dell) are being offered at $5.93 per/kg.. they are currently 3x the value of granny smith apples (acer) wich sell for less than $2.00 per/kg.
the fuji apples have already come down $2 and also another 15%, meaning they were priced at a whopping $8.81 per kilo to begin with…
So again, on the basis of comparing apples with apples.. unless i had a specific reason, i dont think paying paying 3 times as much for fuji apples constitutes a bargain.. but then again.. thats only my personal view… its quite subjective, so i do see ur point…. :)
As has been said earlier, it's BETTER. You cannot ever compare 2 separate models like that because they are different - different specs, aimed at different markets, to be used in different ways. That's like saying screw getting a truck and paying 3x as more, just do your deliveries in a little Daewoo. If all your deliveries are flowers, then great; if you deliver furniture, then have fun with that.
Uncomparable.
I've got this monitor, and it's been great over the past 2 years since it's been released.
For those who need a monitor of this calibre, for less than $600, it's a bargain.
But it's probably not for everone (as the above comments suggest) if you're fine with the cheapo TN monitors, then go buy one of them instead.
I dont understand why people are taking their dell anger out on the people on this website. Its not their fault dell buggers up so often, and neither is it their fault that you tried to cash in on their error and didnt get the outcome you wanted.
For a S-PVA monitor and additional options on this monitor, this is a good price.
seriously people, i didn't get anything for the router or the mx mouse. A deal is a deal, a price error is a price error. We shouldn't get these two mixed up. We know that it was a pricing error for the router, we continued to order, if they give to us, if they don't its still up to them. I don't think everyone should rage about this matter and vote if the deal is actually good or not. Im not saying what Dell has done is right however, but we should vote because of the bargain and not just give it negs because of a pricing error
Exactly, vote on the merit of the deal and not out of blind rage.
It's not called rage…. it's more like a tantrum from a child who didn't get his way!
And voting this down is a passive aggressive way of taking it out on Dell.
On the merit of the price compared to the original price, some may consider this a ‘bargain’. However, when considering the level of incompetence demonstrated by Dell in the last few days, it’s like being kicked in the balls and going back to ask for more.
I normally don't do this.. but I have to agree that I have to vote negative with any Dell it-was-a-mistake-deal.
I think this is good deal, I bought mine three months ago for $609
wots with all the sooky la la negs haha have a cry
I have no faith in any Dell pricing listed anywhere. -ve from me until they prove they have sorted out their stuff. Remember they promised they'd fixed it after the Vostro fracas!!
Well looks like there are a lot of angry people around here.
This is an awesome deal for this monitor. You wont find a better consumer grade monitor besides the new Dell U2410. I have a 2408WFP myself and can see why it is rated so highly.
Those people saying you can buy 3 monitors for this price - yes you can buy 3 crap monitors for this price, who cares. This monitors is miles ahead of any monitor that costs $200, particularly Acer. Anyone who says that is a moron and needs to research the differences between TN and PVA/IPS panels.
It's stupid giving a neg to this deal. I'm not aware of the router/mouse incidents but I can guess they were an advertised pricing mistake. Pricing mistakes happen all the time and if you bother to read the disclaimer on any online site they will say that they try to ensure accuracy etc. blah blah blah, but mistakes can happen and they aren't under an obligation to fulfill orders in those circumstances.
Seems as though there are too many cheap skates out there looking to take advantage of companies who post pricing mistakes. Admittedly some companies do it on purpose as bait, but if it's an obvious pricing error than it should come as no surprise to you when they wont sell it at that price, use some common sense. If you order at that price and expect to have your order processed then that's tough, you are just wasting your own time and it serves you right in the end.
If you are a legitimate buyer of the product then companies do sometimes honor them but people who take advantage and try to buy multiple units with a plan to flog them off for profit are just being greedy and taking advantage and then get angry when they don't get the orders fulfilled. Just get over it.
I've got a BENQ monitor right infront of me and another acer beside me. I absolutely love it.
Crap monitors you say?
As someone else mentioned - why bother paying more than triple for a slight upgrade?
I based my neg on the fact that it's simply a 24 inch monitor. That vs another 24 inch monitor (BENQ/ACER) that is a third of the price and roughly the same quality. Sure Dell has bells and whistles such as USB ports and being able to adjust the monitors height etc…. not worth the money.
" Seems as though there are too many cheap skates out there looking to take advantage of companies who post pricing mistakes."
That's a bit harsh considering YOU ARE ON OZBARGAINS AND SO ARE WE?
And im sure no one is online waiting around for an unbelievable deal and buying it straight away only to take advantage of the companies pricing mistake…..
Also i think it's not a 1 off mistake and perhaps Dell do it enough to piss off customers?
Getting a 2408 over a TN monitor is by no means a 'slight upgrade'. It's an 8-bit vs a 6-bit panel, the colour reproduction is far better than you'll find on pretty much any TN panel. Not just that, you have almost a 180 degree viewing angle plus all the inputs under the sun on the back. TN monitors have poor viewing angles off center and most of the time only DVI, VGA and nowadays some with HDMI.
As has been said people are comparing oranges with apples. It's exactly like saying why purchase a fillet steak when u can buy a can of baked beans for a fraction of the cost.
Ozbargain isn't meant for posting pricing errors for people to take advantage of, it is meant for posting good deals and bargains around the place, and is the reason I come here.
If you look on forums when people find pricing errors, you can guarantee there will be a few people who will order multiples of the product to try to on sell as they are well aware that the price is very wrong. Others will also try to order 2 or 3, planning to keep 1 for themselves and sell the other/s.
Legitimate buyers of products usually will only be purchasing 1 (depending on the product of course) so companies can tell straight away who is trying to take advantage. You'll find in some cases where companies honor incorrect pricing (in most cases where it isn't a blatant mistake) that people who ordered 1 will have their order fulfilled and anyone who ordered multiples will have theirs canceled as it is obviously they didn't intend to buy it for themselves.
+1
Edit: I replied to the wrong post
Because for many people there is a large difference. The better monitors have better image quality, better I/O options, better stands ect ect.
For some people certain things are worth paying more for. Some people would rather drink a single nice $50 wine or $30 wine instead of 4 or 5 $8 ones. For some people less is more.
Thats not to say I disagree with your down vote….you think its a bad deal. Fine. I wouldnt question why others would think its a good one but as that should be equally obvious.
My BenQ is a 24 bit panel.
Mine is almost 180 degree viewing too.
Sorry no deal.
https://store.9289.com.au/?main_page=product_info&cPath=193_…
No. Yours is a 6 bit panel.
-1, because it's Dell. Sorry, but you can't trust these folks when it comes to any of their special offers.
Whats got everyone up in arms anyway? Is it just anti-Dell sentiment because the discount code seems to work and the LCD uses a VA panel (hence the the price tag). Some may find the special useful however I think I will stick to my Samsung 2233RZ.
Good lord the amount of people complaining about the 240x series being 3x the price.. the analogy is like steak. You can get 3kg of a rump cut for the price of a kilo of rib eye. Sure they are both beef but the quality is different.
If you are happy with your rump steaks (the 'cheaper' 24" which are perfectly fine for everyday viewing) doesn't mean that a rib eye is a rip off to someone who appreciates good steak (or in this case, wants better colour reproduction and the extra bit of convenience with the extra card readers, usb ports, far more adjustable stands etc)
seems i would rather eat the rump on 3 occasions than the rib eye once.. must be the GFC (or im just a tight ass)… but, each to their own.. i like your analogy! : )
No i think the analogy is more like 3 decent computers instead of a rip off 6000 dollar computer.
If a computer at that price was posted on here and was on special i wonder how the ozbargain community would react.
You make me laugh. I'm a little annoyed that my last comment was edited because you clearly have no idea what you are talking about. If the $6000 computer was worth $10000, then it might appeal to some people. This is a premium monitor, don't want one then look for another post on OzBargain that sells an AOC or Chimei.
k
I find it amusing that many of these whingers will vote down any Dell deal, yet still have a positive for the router they thought would be delivered to crazy town for $20.
Well said. A little maturity here fellas
So stop hurting this community to pay back DELL it only hurts us not DELL
Hurt DELL by telling friends - voting down obvious mistakes so they disappear fast before people get sucked in by their own greed, but leave reasonable posts alone.
… or tell consumer affairs about Dell repeatedly letting pricing errors through. A heap of complaints to consumer affairs may lead to consumer affairs tapping Dell on the shoulder, asking them to avoid what looks like bait pricing or face a penalty.
Although they say it is a goodwill gesture, offering that router at $229 to people who encountered the error, it could look like a bait and switch, given they have allowed a number of pricing errors through in the past. (With the appearance they are now capitalizing on people looking at their incredibly low prices on some items and are ready to offer higher discounted prices after the orders come through)
In Victoria, telling Consumer Affairs can be as easy as visiting their website, leaving a message and then taking a maybe 5 - 10 minute follow up call from them.
I'm voting positive just to piss off all the haters.
Anyone voting negative on this because "its 3x as much as my cheapo monitor" is REMOVED BY MOD. The UltraSharp range are made for people who need colour accuracy for doing video editing, design work etc. If your $200 samsung is OK for you then great just ignore this deal. But this is a good price on a TOP QUALITY monitor.
The "cheapo monitors" has 16.7 million colours.
But that's achieved with dithering.
Ozbargain should be about posting bargains at any price point, not simply the cheapest of the cheap. When you find a top quality item such as this at the cheapest price anyone has ever seen, it is a bargain!
$593.87 instead of $899 = 34% off which is a bargain!
yes that is true Hathro.
I have nothign against Dell.
But i remember catchoftheday when they had a birthday special with 3 dollar movie tickets etc.
I remember the result was quite similar to this.
So i guess the oz bargain community votes a deal not just on the price, but the company as well.
Sorry Trance N Dance nothing personal (unless you are a Dell rep)
but my second negative in Ozbargain - only because it is Dell
We should ban Dell here
Any Dell reps here? Can you please take note?…