Seems like it's a pricing error as they usually sell for ~$23. Nothing stating they won't/can't fulfill though so it should be good.
Jim Beam White Label 375ml $5.89 @ Coles Online
790
Related Stores
closed Comments
- 1
- 2
According to the staff at Coles this was almost definitely some kind of pricing error, apparently "someone will be getting into a lot of trouble". Considering that the booze comes from liquorland I don't know how accurate that statement is, but there you go, it would seem a legitimate error of some kind. I'm reasonably new to Ozbargain, does this kind of thing happen often with Coles?
Yep, 0 provided from 9 ordered. Damn! Ah well
Ordered 7 picking it up tomorrow noon, hopefully it goes through
Ordered 3 for Click & Collect, just picked up 3 with some other groceries. Apparently their order collection system has "gone into meltdown Australia-wide" (as the collection guy told me) so they couldn't print my invoice/receipt. I may not even have been charged.
Ordered 10 for delivery tomorrow. Says order has been packed and will be delivered - no mention of no/reduced stock. (SA)
Quantity ordered: 10, Quantity Supplied: 0
:(
Well I hope they have enough stock. Earliest delivery I could get was Tuesday and it had to be between 3-9pm. Current status just says "placed"
I made an online order for delivery tomorrow with payment on delivery.
Haven't had a cancelation email or phone call, but I did get this:
" Unfortunately we had some technical issues
earlier today. The issues are now resolved, and
the website is back up and running as normal.We're very sorry for the inconvenience and hope
to see you soon. To thank you for your patience,
we will add a credit coupon worth $10 to your
account. "
I ordered online for pickup on thursday (first day i can get there), I got a similar email with the $10 coupon, same situation, no cancellation as of yet - might be just because we tried to access the site? The email says 'earlier today', I ordered last night.
I got the same email too, should of done click and collect
Don't worry about that email. It's in relation to the website being extremely slow this morning.. nothing to do with your order. I got the same email after I picked up my order today.
No credit here, nothing! :(
Ordered 9, as it needed a minimum of $50 purchase for a click and collect order. Got an email saying only 5 available, but ready to collect. No problems in picking up this afternoon. Cheap booze now in my hands. Thanks OP!
Ordered 9, picked up 3. Happy with that.
Well given they have been supplying all these orders I see no reason why anyone should have them cancelled. Sure they can source more of them if need be.
Price is back to normal now. I spoke to someone I know at c online, and she said that pricing errors online are only fixed during late night sweeps(once per night).
No love here
I also just received the email saying 10 ordered 0 provided..
By the way I paid by credit card with delivery set for tomorrow morning. Ordered 30 mins after deal was posted. If you got in earlier than that you might have a slim chance still…
We’re busy preparing your order. It will be on its way to you soon.
Did you know? You can now track your order online!
We’re planning to arrive between 8:20 PM and 9:20 PM , Monday 16th February, traffic and other conditions permitting.
Once we’re on our way to you, you’ll be able to view our live delivery tracker to see a more accurate estimated arrival time. Live tracking will be available starting about 2 hours before we arrive, and will be updated regularly.
Received email says cancelled
My order is no longer appearing on the coles online website??
Well, not impressed. And where does it say there is a limit of 2?
Dear Customer,
We are emailing you regarding your order your placed for Jim Beam. Unfortunately we are unable to fulfil your order due to your items being marked 'out of stock'.
Unfortunately, these are out of stock at the Coles Online store where your order is picked from. As a result of this, your order has now been cancelled.
Please be aware limit is 2 per customer.
Should you wish to re-order, this will need to be rescheduled through the Coles Online website.
If you require further assistance, please do not hesitate to contact us.
I got the same email this morning, not too happy but not surprised that they're pulling a fast one on this screw up either.
Didn't get my order, got a message2txt saying the driver's at my house, but he wasn't… received a cancellation order some time later by email. Replied with a polite "yo, what gives?", will update when I receive an explanation. Coles, you goh som spliaineen to doo.
OTOH, despite this epic bargain, I'm somewhat relieved I didn't have to drink all that whiskey lol. "Shut up Liver!" punch "Oooowww, my liver huuurts…"
They cancelled my order too
Ordered 9 for delivery this afternoon - all 9 delivered.
Wow. Definately worth sending a follow up email then I think. They just cancelled my order due to out of stock. I would have been more than happy to wait for stock. And I have no idea where it states a limit of 2 per customer?? Didn't even receive a coupon. Poor customer service Coles.
You got 9 bottles and no upvote? Tough crowd.
Pics…?
http://files.ozbargain.com.au/upload/146594/28592/jim.jpg
Newby. Not sure how to post an image. Uploaded it to 'Files' area and above is the link to that.
I'm less than impressed.
Checked my mail and 30 mins before pickup time it said the order is ready to be picked up. At exactly 4pm (when I was just about to leave and collect it) I get a call from a "private number" saying it's not in stock and they can't fulfill my order, yet I log in to Coles Online and it still shows it's ready for pickup.
It's utter BS that some people got it and others didn't. The guy on the phone wasn't very understanding only apologetic. I gave him a serve. "Oh you can re-order it and they'll ship it if/when they do get stock", but apparently their system doesn't allow them to place the orders on backorder and contact us when they are available for existing orders.
I'm still going to the store and i'm going to cut loose on them. It's not good enough. If they made an error or couldn't supply the quantity, then let us know earlier. I ordered Saturday morning and they just happen to call and cancel right when I was about to pick it up from the store (between 4pm - 9pm Monday)… coincidence? I think not.
Maybe some stores have more stock than others?
Who knows what's going on. I got a cancellation email for my delivery of 17 bottles last night, and a SMS this morning to say they were preparing my order…
Then they have the audacity to send me an email at 9:36pm asking me what I thought of their service…
Thanks for shopping with Coles Online. We would love to hear some feedback about your experiences so that we can provide you with the best possible online shopping in future.
Provide your feedback by clicking on the button below, it only takes 2 minutes!Please note that our request for feedback relates to your experiences for your Coles Online order scheduled between 16-02-2015 04:00 and 09:00.
The guy rang at exactly 4pm and cancelled it. I then received an email with the time stamp of 5:15pm saying my Coles Online Order was Cancelled. No reason given in the cancellation email…
Dear Robert,
This is a courtesy notification that your Coles online order has been cancelled.
Not sure why you have received this? Please call us on 1800 455 400 so we can help. Or you can email [email protected].So much for… Order #4756xxxx This order has been packed. Stay cool, calm and collect your shopping! Your order is now ready to be collected between 04:00PM and 09:00PM on Monday 16 February 2015.
Wouldn't that mean it's ready to collect? It was still showing that when I logged in just after 4pm today.
Sure, some stores may have had more stock than others, but to honour some orders and flat out jerk other customers around? Pricing error or not, they should have sent out an apology email to all to that effect, not tell us the items are ready to be collected, then cancel at the very last moment.
Grrrrr!
Just went to pick them up, they said they're out of stock but if i call their headoffice they'll reimburse me the actual $24 per bottle, so I'll be getting $168 if that's true
I'm going to ask for some compensation. Not fair that some orders we're honoured. I would have been happy to wait for stock.
Yeah i wouldnt sit idly by, ask for a raincheck or the reimbursement
I asked the guy that phoned me. I asked them in-store where I was set to pick up the items that were apparently ready to be collected (before I received the cancellation email after 5pm), I rang their 1800 number just now and got nothing but apologetic runaround. I ask them for a phone number for their head office and all the phone operator is willing to give me is the email address.
Their "system" doesn't allow for rainchecks or back-orders.
I even asked if they could fulfill part of the order, to which I couldn't get a straight answer.
Simply unacceptable behaviour from a large company like Coles. I feel like i'm getting the Dick Smith service from Coles now LOL
Wow, someone negged me… thanks guys!
Coles isn't blaming this on "human error", they're blaming their "system", and hiding behind that excuse for sending out apparently automated responses saying our orders were ready to be collected when they weren't.
I would have been happy to wait for stock to be available. I also would've been happy to only receive part of my order, hell, even if they gave all of us 1 bottle at that price, it's better than nothing and certainly better than the excuses we've been getting.
Pricing error or not, it shouldn't take 2 days to inform someone of that. Nor should their "system" confirm the order, then state the order has been packed, to say cool, calm and collect it because it's ready for collection, then cancel it at the very last moment, and follow it up with a 2 minute survey to tell them what I thought of their service.
I hope you guys have better luck with your orders!
So I ordered 20 bottles on Saturday for delivery Wednesday, I got the email confirmation but nothing since. I logged into the website today and got a message saying it wasn't packed in time for delivery (in 2 days) and I'd have to choose a new time, except the price has changed from $117.80 to $492.20. They did this without even the courtesy of informing me, needless to say I'm sure as shit not paying that and am contacting customer service.
Just got my 9 delivered with cash on delivery…thanks again OP :D
Satisfaction guarantee
Our 'No Worries' Guarantee is:
If you're not happy with your order, we're not happy. Just let us know and we'll fix it.
If for any reason you have issues regarding your order, please call us on 1800 455 400 and one of our representatives will happily assist you.
Just called up MATTS. Got put on hold for 10m then got an indian guy who did'nt wanna know about it, was unfamiliar with consumer laws in Australia.
Kept trying to use the excuses that I never finalized the order (sent him my confirmations via email), he tried to argue the store did not have any stock (it did, I explained to him how inventory and data basing worked) and how coles stores kept stock (used to run a first choice liquor) which destroyed his lies, called into question their business practices, quoted Australian law getting nowhere and finally quoted their 'No worries' guarantee.
They threw every excuse they had at me, all I wanted was my order fulfilled, I backed them into a corner several times where they did not know what to say (it sounded like they were reading off an excuse sheet).
In the end I got a $40 credit, which I did not want, I now feel like the bad guy just for wanting the order i've placed.
Extremely disappointed with how they have handled this and the flatout lies they give, which when being caught out on they pretty much go um.. yeah…. maybe.
Their final excuse was the worst one, we're actually not coles we're a seperate entity that handles their online sales, how is that even meant to be an excuse? if your selling items, you need to know stock, inventory and own up to mistakes, not use every trick in the book and make the customer feel bad.
Yeah, what a load of crap. They can't honour some orders and then start telling lies about limits of 2 and accusing customer of not finalising orders. Not even offered a credit for the inconvenience? I am emailing them back and telling them I will wait until new stock comes in.
Thanks OP, ordered 9 click & collect at Dee Why Coles.
Payed online when ordering. Picked up Sunday 3.30pm no issues at all, got lucky this time.
http://files.ozbargain.com.au/upload/57529/28614/20150217_12…
Insane bargain, I owe you a bourbon & coke.Seems like it's a pricing error as they usually sell for ~$23.
This is and was the original thought when going for this deal. Everyone knew it wasn't a normal price, but everyone decided to try their luck anyway (me included). But why do people let it get to them so much? It was a pricing error, these do happen occasionally, and some people were lucky and slipped through the cracks. But you cant hold Coles to that, knowing some people got the deal! Just take it on the chin and move on, it's really not worth the hassle.
If you took this to court, you'd lose, because everyone clicked that link knowing it was a pricing error but tried anyway. You knew full well that it wasn't even a clearance price, but you ordered anyway.
actually no, when i used to run a first choice liquor we always taught our staff the importance of correct pricing, it's one of the basics you learn at the start.
If you list a stocked item at a price, that is the price, whether its an error or not, a good example is at at first choice there are two wines that look very similar.
I won't mention brand because we got a few people who worked this out and started scamming the system, but a lot of the time the staff are to blame for this and we had to honor it.
This bottle of wine costs under $9, it has a much better version that is normally under $39, the only difference is one word on the label in tiny black letters, and quite frequently staff would not take enough notice and stack it under the wrong price tag, despite one being a premium wine section and the other not.
Even a regional manager did this a few times (he also mis priced a $120 nuvee cuvee and had to sell it for $12).
This was just a fact of business and order from head office was keep the customer happy, if we ballsed up on price we had to wear it as it was the law, and we were under NO CIRCUMSTANCE to upset the customer over it or make them feel like a criminal (coles's words).
And if you did take this to court you'd actually win, it's actually happened a few times including a few firms who misplaced commas and decimals in cheques.
And if you did take this to court you'd actually win, it's actually happened a few times including a few firms who misplaced commas and decimals in cheques.
Again, common law, if you knew that the price was 'too good to be true', you'd lose. And given you clicked through a link that stated 'likely a pricing error', you cant dispute that you knew it wasn't the normal price.
The pricing errors you're referring to are under the in-store codes of practice, and the 1st person to claim it will get it, anyone after that won't. How soon would you rectify the issue if you found that in-store? Pretty damn quick I'd imagine, but online they dont have that option as they dont have someone watching the site 24/7. Add to that the condition of sale is (and I summarise) 'pricing errors happen, tough luck if they do'.
So yeah, you'd lose.
actually this one would fall to false advertising. Boom.
@acex1138:
http://shop.coles.com.au/online/national/info/customer-agree…Pricing Errors: Coles online reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Coles online will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
Boom.
http://en.wikipedia.org/wiki/Invitation_to_treat
Contract lawyers distinguish this from a binding offer, which can be accepted to form a contract (subject to other conditions being met). The distinction between an offer and invitation to treat is best understood through the categories that the courts create. Invitations to treat include the display of goods; the advertisement of a price or an auction; and an invitation for tenders (or competitive bids).
A shop owner displaying goods for sale is generally making an invitation to treat (Pharmaceutical Society of Great Britain v Boots Cash Chemists (Southern) Ltd [1953] 1 QB 401). The shop owner is not obliged to sell the goods to anyone who is willing to pay for them, even if additional signage, such as "special offer", accompanies the display of the goods (compare bait and switch.) This distinction was legally relevant in Fisher v Bell [1961] 1 QB 394, where it was held that displaying a flick knife for sale in a shop did not contravene legislation which prohibited offering for sale such a weapon. The distinction also means that if a shop mistakenly displays an item for sale at a very low price it is not obliged to sell it for that amount.[2]
Boom.
@Spackbace: still gets trodden on misrepresentation, and you WOULD win because COLES is so big they know they'd lose more sales from bad publicity.
Win. End of story.
still gets trodden on misrepresentation,
lol its right there in the law, easy case for Coles and you agree to their terms every time you make a purchase online.
and you WOULD win because COLES is so big they know they'd lose more sales from bad publicity.
It wouldn't even reach that stage, you wouldn't find a lawyer to argue your case, because as above, you agree to those terms every time you make a purchase.
Feel free to try buying anything online without agreeing to some form of terms of purchase that allow for an error in price.
Now I'm going back to the real world, you can enjoy your naive bubble :)
It could be a clearance price for all I know. I don't imagine it would be very popular in 375ml size?? And their ordering systems should allocate stock numbers and when sold out the item should become unavailable. Not email the customers after and tell lies when other people in this thread have had their orders (of more than 2) picked up or delivered without issue.
I'm not excusing the lies they've told, they don't seem to realise that a simple "it was a pricing error, tough luck" would suffice under their Ts & Cs.
it's kind of undermined by their 'no worries' guarantee…
And their slogan - "Down down, prices are down".
Even though my order shows as packed and ready for delivery tomorrow morning, I received the call saying out of stock
They've given me a $40 coupon on my account - more than fair in my view, for something I reckon I wasn't going to receive in the first place.
On a related note - every order I have placed online with Coles has been shorted in someway - I get a coupon for "compensation" every time. That has to be cutting in to the bottom line for this service, and driving up in-store prices to balance it out
I'd be happy with $40 credit and my original $15 credit returned to me, hopefully they will offer everyone. And I have the same experience. My last order from them was also cancelled. i don't have much confidence in them.
Follow up email received. Will receive $40 coupon to cover thr cost of two bottles. Dissapointed to miss out but happy with the solution.
After filling out their survey about how delighted I was with my first online experience with them, they finally sent me a reply. They got my name wrong in the email, but it said they would give me a $40 coupon credit towards my next order.
I logged in and checked, they only gave me a $10 coupon credit.
I phoned their customer service number, spoke with Dylan and mentioned that I received an email saying I would receive $40 credit, but it's only showing $10. He said it's unusual for them to give out $40 credit, but since it stated that in the email I received, he put me on hold for a couple of minutes and then applied the full $40 as promised… so, instead of Jim Beam, I splashed out on a bottle of Monkey Shoulder (even if it was $4.50 more than Liquorland's price… who cares… $13.50 for a bottle of Monkey Shoulder more than covers my frustration with their "system's" limitations, errors and excuses).
I hope the rest of you that received those "stay cool, calm and collect your order" emails and then got a cancellation phone call or email at the very last minute/after you actually tried collecting your orders that were supposedly packed and ready to collect also receive some form of compensation.
- 1
- 2
:( I tried modifying my order and it appears that might have stuffed any chance of me being able to get it. It's now back in pending with it showing unavailable.