Issues with GearBest and Going Forward

Lhishaken on 20/06/2014 - 11:06
Last edited 07/09/2016 - 23:59 by 2 other users

Placed two order before in gearbest and none of them got delivered.
Seems lots ppl got same problem. I don't want to see any more ppl suffer, this is why I post this "deal"
Let's warn everybody else gearbest is a scam website and suggest ozbargain to ban it!

Suggestion: what I think we can do is: can we purchase that 40 c plug via paypal and wait after 10 days. All of us make a dispute and see whether their paypal account will be locked?

Mod: 7/10/15: Due to an increasing number of issues with GearBest, we have banned the store from all deal posts (both rep and non rep) on OzBargain.

Mod 7/9/16: Gearbest is now unbanned. See here.

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Moderatorhamza23 on 07/09/2016 - 23:59

We originally banned GearBest almost a year ago on 7/10/2015, see announcement. After discussions with the store rep over the past month and internal discussions this week we will end that ban as of now.

GearBest formally requested their site be unbanned last month and showed us a number of changes they have made on their end to ensure their reliability/performance is up to scratch in the future, we had also been monitoring the sites performance for some time this year via deals/orders made on our New Zealand site ChoiceCheapies. Gearbest have informed us they have changed shipping methods, updated their policies and website to ensure that past issues with order delays/not being received aren't repeated.

I'll let the Gearbest representative speak more about that if they wish, the rep there has been looking after their sister site Everbuying recently I am told.

As always OzBargain takes no responsibility for users orders, nor has any direct involvement with any retailer. Users should exercise appropriate caution at all retailers when making any purchase.

Thanks all
- Store Repgearbest @ GearBest on 09/09/2016 - 21:24
  
  +6
  
  Very thanks for moderator's consideration and offer us this chance back to ozbargain ！！！
  
  Dear ozbargainers,
  
  This is sunny from gearbest deal team！
  
  I am currently responsible for Australia market.I will do my best to manage ozbargain and improve the customer service,shipping experience
  and all aspects for Australia！
  
  During the past year,we have deeply realized our mistakes at shipping and customer service aspects,we have make great effort for improvements within pass one year,
  pls find these at below:
  
  1-Gearbest has launched dispatch time function https://files.ozbargain.com.au/upload/120890/42373/1.jpg ,we will let customer know the estimated shipping time before they make order,it displays above the price,very easy to be found.
  
  2-Gearbest support pay in AUD now!
  
  3-For hotsell items that cant back stock within one month,we usually will process as oos.
  
  4-We have opened Australia priority shipping line (Toll) for high value items like cellphone,tablet,most of them are for free.
  PS:sometime,for highe value items,both DHL and priority line are available for free,I suggest you choose DHL since it offer you better tracking function and you shall know
  If order subtotal is lower than AU$1000 no extra fees apply. Our shipping department are working hard to find a more better priority line for Australia and we will find a suitable shipping method for batteries like power bank soon.
  
  5-We have updated our DOA policy http://www.gearbest.com/about/warranty-and-return.html ,we can refund customer for the DOA items and we will cover up to US$50 return shipping fee.
  
  6-I have also applied [email protected] for ozbargain priority support,if anyone have any question,pls just contact us here,we will offer you faster processing experience.
  
  Besides the improvements,I'd like to share you some shopping guide on gearbest:
  1-3 ways to join gearbest：connect with Facebook,connect with Google,sign up
  https://files.ozbargain.com.au/upload/120890/42374/2.jpg
  
  2-How to get points for price reduction
  https://files.ozbargain.com.au/upload/120890/42375/3.jpg
  
  3-Choose a product for buy,you will find Dispatch display
  https://files.ozbargain.com.au/upload/120890/42373/1.jpg
  
  4-New cart function,customer could add items to cart and continue shopping at some other items,then view cart for further processing
  https://files.ozbargain.com.au/upload/120890/42376/4.jpg
  
  5-confirm items and proceed to check out
  https://files.ozbargain.com.au/upload/120890/42377/5.jpg
  
  6-Edit Shipping Address InformationShipping Information
  https://files.ozbargain.com.au/upload/120890/42370/6.jpg
  
  7-Available Shipping Methods for your choice
  https://files.ozbargain.com.au/upload/120890/42371/7.jpg
  
  8-Payment Methods for your choice,then confirming order information and finish payment wait for delivery.
  https://files.ozbargain.com.au/upload/120890/42372/8.jpg
  
  For further more information about payment and shipping,pls check details at here http://gearbestblog.com/en-au/shipping-guide-australia/
  
  If you have any suggestion or request for us,pls just contact [email protected] or [email protected].
  
  Thanks & You have a lovely weekend！
  
  Sunny
  Gearbest Australia market
  [email protected]
  - Moderatorhamza23 on 09/09/2016 - 22:04
    
    Hi Sunny,
    
    Thanks for the update and providing the details for users.
    
    Also let us know in the future if there is any change to the Powerbanks no longer shipping to Australia.
    
    Thanks
    - Store Repgearbest @ GearBest on 09/09/2016 - 22:35
      
      Hi moderator,
      
      Thank you!
      
      Sure,I will keep following up the Powerbanks and let you know here.
      
      You have a nice weekend！
    - tbags32 on 18/09/2017 - 17:04
      
      see my comment below please
  - tooblue on 13/09/2016 - 01:08
    
    Hi Sunny, Could you please kindly explain why I can no longer login and receive "email does not receive" message? Are you secrety deleting customer profiles so that you don't need to hournor reward points? Detail sent througy PM.
    - Store Repgearbest @ GearBest on 19/09/2017 - 17:40
      
      Hi trooblue,I havent received you pm message,could you pls send it again?
      Pls send me your Gearbest account and latest order number.
  - tbags32 on 18/09/2017 - 17:02
    
    +1
    
    nah this guy here Sunny is the same guy i've been chatting to on gearbest website and he is not giving me a proper refund, they stuffed up my order and refunded me half the price, saying the delivery was not their problem. they even sent the speaker 2 times and both times stuffed it up.
    moderator don't let these guys back on
    - Store Repgearbest @ GearBest on 18/09/2017 - 18:04
      
      Hi tbags32,could you pls pm me your order number and let me checking for you?
    - Store Repgearbest @ GearBest on 19/09/2017 - 17:42
      
      Hi tbags32,pls send me your order number for checking if you really want this problem got solved.
      
      Thanks
- [Deactivated] on 12/09/2016 - 16:36
  
  the rep there has been looking after their sister site Everbuying recently I am told.
  
  Is GearBest run by Everbuying?
  - Clear on 12/09/2016 - 21:21
    
    Other way around ;)
    - [Deactivated] on 12/09/2016 - 21:22
      
      Why does Everbuying have such a better reputation then?
    - Clear on 12/09/2016 - 21:25
      
      @TheClipIt: That's the thing with these Chinese online stores. I can guarantee that every single one of them has sister sites with different reputations.
    - [Deactivated] on 12/09/2016 - 21:27
      
      @Clear:
      
      every single one
      
      Even AliExpress and DH Gate?
    - Clear on 12/09/2016 - 21:29
      
      @TheClipIt: Alibaba and uhhh… I don't know about dhgate.
    - [Deactivated] on 12/09/2016 - 21:36
      
      @Clear: True, though alibaba is more for bulk purchases. Just having a look at GearBest's reverse whois they appear to own 100s of other websites…
    - Clear on 12/09/2016 - 21:37
      
      @TheClipIt: Also owned by a man worth almost a billion dollars.
    - jutsu on 15/09/2016 - 18:07
      
      @Clear:
      His company(ies) also sell in-game gold ;) and thank you TheCliplt, I learnt a lot about YinSi BaoHu Yi KaiQi.
    - Clear on 15/09/2016 - 18:12
      
      @jutsu: That's actually the whois protection. The real company name isn't hard to find.
    - [Deactivated] on 15/09/2016 - 18:15
      
      @Clear:
      
      The real company name
      
      What is it? Too lazy to try and find it out myself ;)
    - jutsu on 15/09/2016 - 18:57
      
      @Clear:
      Ali baba and the 40 thieves or Yang Tao ?
cameldownunder on 09/09/2016 - 22:40

Hi. I would like ton share my recent purchases with GB:
H9 Action camera: the firmware was updated, allowing 4k at 25fps. Surprising for Aud 50.
Shipping: Flat Rate. Arrived in 6 days !!!! Days, not working days.
Pipo W1s: 3g 10" dual boot. Original English version. With screen protector. About 10 "lazy" pixels.
Shipping: Expedited. Arrived in 10 days.
Arduino clone. Tools. Not tested yet.
Shipping: unregistered air mail. Took about 3 weeks.
In my case: Flat rate > Expedited > unregistered air mail.
gadgetguy on 10/09/2016 - 17:27

+1

Good luck if you use them.

My one and only order with them was in July - items never received. Got lots of different excuses and dates I had to wait til. Eventually got a refund but they are just a total waste of time.

Oh and I used "expedited shipping".

Doesn't look like much has changed in practical terms since they were banned here.
- Store Repgearbest @ GearBest on 12/09/2016 - 16:28
  
  Hi Gadgetguy,
  
  I am sorry to hear that.
  
  If there is anything I can do to help you,pls just pm me or email me at [email protected] or [email protected].
  
  Kind regards,
  
  Sunny
  - gadgetguy on 12/09/2016 - 16:31
    
    +1
    
    Not much to be done now, I just won't use you again.
    
    It just demonstrates that your issue with failing to deliver goods is still present as of only a few weeks ago. Plus your policies and the attitude of your customer service to dealing with such issues is still poor.
    
    Provide door to door tracking on all orders over $30 with a tracking site in English. That would help. Paying extra for "expedited shipping" had no impact in my experience.
    - Store Repgearbest @ GearBest on 12/09/2016 - 16:36
      
      Hi Gadgetguy,
      
      Thank you for your kind suggestion about door to door teaching on all orders over $30 with a tracking site in English,
      I will feedback this to shipping department for improvement.
      
      You have a great day!
      
      Sunny
    - mattyman on 04/10/2016 - 10:48
      
      I'm with you on this one, tried them about 6 months ago and never received the item. Ended up complaining and got a refund. Exact same situation. Never using Gearbest again.
      
      Fool me once shame on you, fool me twice shame on me.
[Deactivated] on 14/09/2016 - 11:33

+1

Just had an order shipped from GearBest. I'm impressed that they sent me a picture of the package, never had that before from any website. Will report if it arrives.
Macgyver on 19/09/2016 - 14:23

I just ordered a drone from Gearbest 4 days ago and today I asked on Gearbest live chat to see where it is at and they said it is out of stock, yet when I bought it the site said there was 5 in stock.

Anyway they told me it would take 5-7 days to be sent off, I decided to continue but how true are they usually with that? Will it be sent after 5-7 or just go on and on?

I paid extra for faster shipping as I got some holidays soon and I want my item by then, no chance of that now. Disappointed I paid extra for nothing.
- Store Repgearbest @ GearBest on 23/09/2016 - 15:32
  
  Hi Macgyver,could you pm me your order number and let me check the stock for you?
frowny on 22/09/2016 - 19:51

+1

Here's a perfect example of what's going wrong with Gearbest:

https://www.ozbargain.com.au/node/267149#comment-4025632

Read the comment chain.
FiremanFred on 29/09/2016 - 01:24

Ordered drone parts on the 08/09/16. Tracking stops on the 12/09/16 "En route to DHL eCommerce Distribution Center SINGAPORE"!!!
- [Deactivated] on 29/09/2016 - 07:47
  
  21 days isn't abnormal for Chinese sites like GearBest, I'm surprised they even gave you a tracking number. Let us know if it comes.
- FiremanFred on 01/11/2016 - 12:00
  
  8 weeks from order now. Logged a ticket their response below
  Dear Frederic,
  
  Thank you very much for your order with Gearbest.
  I am sorry to hear you haven't received the item yet.
  
  In order to resolve it, please kindly confirm following points：
  1) Please reconfirm your delivery address in “ My accounts”:
  Consignee name:
  Detailed address:
  City:
  State(Province):
  Postal code:
  Country:
  Phone:
  
  2)Please contact your local post office in charge of your area，stating your name and address.
  In some cases, post office may require customers to collect parcels over there. Kindly let us know results.
  
  3)We shipped on date 2016-09-08.
  Therefore your delivery deadline will expire on Date 2016-11-08
  
  Track and trace show item still in SINGAPORE!
  20 to 30 days shipping from China is acceptable. Not 8 weeks!
  Everbuying was bad and so is Gearbest!
  Have ordered plenty from Banggood never had a problem so i will stick to them.
  - tbags32 on 18/09/2017 - 17:07
    
    dude got the same email.
    though i didnt get mine, they sent it to wrong addess 2 times.
Macgyver on 03/10/2016 - 13:16

These companies (Everbuying, Gearbest) don't seem to know what they are talking about as in they will tell you stock will come in 5-10 days and when 10 days come along they will say another 7-13 days to go, thanks for your patience.
[Deactivated] on 04/10/2016 - 15:10

Just received my order, about 20 days since it was shipped (not since it was purchased).
shogi93 on 20/11/2016 - 21:51

Dear Gearbest,

Order Number:W1609160739461545
Ticket: T16100604511

I've ordered Item with you on 16 september 2016 20:39:46 PM

Then until now I still not received anything.

I have communicated this with your rep and they have advised me that the shipping company has lost the item (lost in transit).
Now your rep asked me to pay for third of the price to send another item to me or refund of 1/4 of the full price on something that I have not received.

Note: I have paid shipping insurance and paid the shipping fee to get my Item post using express shipping. But they still asking me for more money of the Item that I've not receive.

Guys this is very unprofessional. I'm sorry gearbest you are not very trusted.
Please If you all have same issue like me post it here.

Currently I've passed my case with Paypal in hope they can block Gearbest account until this matter sorted.
WaggaSteve on 21/11/2016 - 13:39

I think the unbanning may have been premature. Recently bought from them:
Main item they delivered a level of Tablet below that ordered so missing keyboard and stylus then claimed that was what I ordered. Link on my order from them clearly goes to item including keyboard and stylus

Also bout mouse (along lines of "those who bought this tablet also bought". Surprised to receive full size mouse and when tablet finally arrived even more surprised that there were no compatible connections.

Dishonest and unethical
Strikezam on 23/11/2016 - 01:22

https://www.ozbargain.com.au/node/265655

why the comment closed ? it meant for testing gearbest "new" postage service after the ban, seems suspicious when people start commenting that they haven't receive it after more than a month.

ps: i still haven't receive Vader been 2 month+
- Moderatorneil on 23/11/2016 - 02:01
  
  From our FAQ:
  
  Deals posted 45 days ago or older OR where there hasn't been a comment for 2 weeks will be automatically closed for commenting.
  
  I've reopened them so feel free to comment on that thread.
  - Strikezam on 24/11/2016 - 11:08
    
    it still closed
    - Moderatorneil on 24/11/2016 - 11:44
      
      It autoclosed again due to no comment being made. I just made a comment on there so it will now remain open.
dasher86 on 09/12/2016 - 16:22

Gearbest 'Auspost' tracking is odd.

It never tracks through the aus post portal even though they give you a tracking number.

I used a site i found on whirlpool and managed to track it.

Any one have the same experience?
- guysmiley on 11/12/2016 - 00:47
  
  Yep, very similar experience. Although I have purchased a number of items from Gearbest, and Banggood, and have used either http://www.eslink88.com/ or the amservices.net address as the Aus Post one does not recognize the CAXXX tracking numbers.
  
  Although I have never had anything not arrive. although one did take about 8 weeks.
Ruoshan on 20/01/2017 - 11:32

Two days ago I requested Gearbest to cancel an order after 45 minutes, I cancelled another order with an Australian website in the exact same manner.
Gearbest responded after 12 hours and said we will intercept before it is shipped but tomorrow morning it got shipped, I went back to ask why and 12 hours later they said, you requested too late (45 mins too late!!!) vs. the other web site canceled right after they got the email and refunded.
Gearbest is now offering 5USD to compensate!! Compensate what?!
Not happy with the response time and the customer service, I won't go back to Gearbest, won't recommend it to anyone ever again.
ToobsAU on 23/01/2017 - 23:38

I can see why people would have a problem with GearBest… the website is a shocker!
I'm totally confused with the shipping methods,
e.g. on a <$50 order where I selected the "priority line" shipping method which is supposedly quicker than "Registered airmail" and "Unregistered airmail" at 7-14 business days vs 15-31 business days.

I ordered on the 18th (GB server time) and it was packed and "shiped out" on the 20th, however, it has not been marked as "Product Dispatch"…
On the GB site it says:-

Australia post Registered: Jan 20, 2017 05:33:01 AM PST
Tracking Number: CA14XXXXXXXXXXXX By Update: Jan 20, 2017 05:33:01 AM PST
View Tracking Message: Sorry, your shipping information has not updated yet!

On ESLink88 tracking site it says:-
destination：Australia
Number：1
status：Express charge
Date Time service point details
2017-01-21 14:32 Shenzhen (guangdong) - CHINA　 Collection

How has this order been shipped, via what carrier and what service? I'm really hoping it isn't "Australia Post Registered"
Has this order actually left the warehouse or is it sitting waiting to be collected by the carrier still?
- tbags32 on 18/09/2017 - 17:09
  
  they have poor customer service. also dishonest
- nnovi on 28/12/2017 - 01:46
  
  +1
  
  Hi mate,
  I bought Xiaomi mi laser projector last week for AU$ 2600 and after 5-6h i made up my mind and let Gearbest know that i forgot about Australian tax and that i will pay anoter 10% on top of that and i really need to cancel the order…..immediatly i am getting an e-mail stating that the projector was shipped out with such HKDHL tracking order….tried to track it and it says its not existing number…What da f is going ooooon….paid to much money and not being in control at all.
  This is the e-mail i`ve got on 19.12.17 and bought the item on 18.12.17:
  'Please note that your reference number is 9*********5. Please keep this number safe and secure in case you need to refer to it later.
  
  You can use this number to check the shipping progress and location of the package on HKDHL. Please note that there may be an initial delay when the shipping company logs the shipment on their system before the package information appears online.
  
  The package should normally take 7-20 business days to arrive (approximately). However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
  
  If you have any questions,please Log in to My Orders to track progress or request help through the order details page. We are always happy to help and will respond with 24 hours.We will do our best to serve you.
  Kind Regards,
  GearBest Team "
  I have sent them 5 e-mails already and hey suppose to ge back to you after 24h,but still after 3 days nothing.Bought 5-6 items before like some android boxes,watches,but it was not so expencive item like this projector…dont know what else to do??
  Next week will contact Pay Pal and ask for my money back or at least they will let PayPal know whats the go
- Wallyt99 on 30/12/2017 - 07:21
  
  I also had a similar experience at checkout - selecting registered airmail because shipping time was stated at 5-12 days from Singapore. Now my order says 10-25 days… Its been a month and still received nothing. They actually took 10 days just to ship it. Apalling service. Should be banned again.
[Deactivated] on 10/03/2017 - 19:05

50% refunds sunny!!?….whats that all about mate?
i expect full refund if you cant deliver my order to me….not for you to request for me to send more money to receive my original order!
- tbags32 on 18/09/2017 - 17:08
  
  he did the same to me . stuffed up my order 2 times and then gave me 50% refund.
- Wallyt99 on 30/12/2017 - 07:22
  
  +2
  
  Should be banned again.
mrwolf on 30/12/2017 - 18:12

Hey guys,

I went with the Ozbargain promo of Gearbest Mini Octopus Style Mobile Phone Stand on the 14/11/2017. The item never arrived.
Because the order was a very small part of my life, and with Xmas just passed, I finaly got the chance to check that everything I had ordered had arrived..

Like it is a 57 cent order so no big deal right? Well it is my 57 cents and I want what I paid for or a refund.

So Gearbest if you are reading this, please contact me via pm.
Cheers.

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