This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.
I have received the following email:
An error on the www.dell.com.au online store on 27 March 2009 saw Dell offer the Logitech MX Revolution Rechargeble Cordless Laser Mouse for $34.10
Dell would like to advise you that this was a genuine mistake; Dell has not accepted your order or gone into contract with you. If you have paid by direct deposit (e.g. Internet Banking) or by credit card we will decline your payment and return the payment to you. If you have not yet made payment, please do not proceed to pay Dell this incorrect amount, as your payment will be returned.
Dell offers to either cancel your order or if you would like to proceed to purchase the product at $119.00 including GST, please respond via email, and we will get a Dell representative to call you at the earliest and take you through the ordering process. If we do not hear back from you within next two business days by 3 April 2009, we will consider the order cancelled by you.
The standard terms and conditions listed on Dell's on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.
We would like to apologise for any inconvenience caused.
Regards,
Dell Australia.
UPDATE 2
We recently sent you an email apologizing for our recent online pricing mistake that related to a Logitech MX Revolution Rechargeable Cordless Laser Mouse that Dell Australia incorrectly published at the discounted price of $34.10. The correct discounted price should have been $99.00. This discounted price is based on a $20 cash off discount from Dell’s RRP, which is $119.00 inclusive of GST and delivery.
We understand this error may have inconvenienced you. As a gesture of goodwill, we would like to offer you the Logitech MX Revolution Rechargeable Cordless Laser Mouse for $90.00 inclusive of GST and delivery, up to the same number of items as your original order. We understand you may have already made your purchase elsewhere and you are under no obligation to take up this offer.
If you have any questions regarding this error, or if you are still interested in purchasing the mouse, please respond to this email within the next 14 days so that we can arrange for a Dell representative to contact you.
We sincerely apologise for any inconvenience this error has caused.
Regards,
Dell Australia
They didn't even reply to my emails