PSA - Wireless 1 Promised Refunds, But Have Not Delivered

ty2050 on 31/01/2025 - 20:18
Last edited 31/01/2025 - 20:50 by 1 other user

After the last decent sale at the store, many items were over-ordered. Many OzBargainers haven’t received their orders, myself included.

On 8/1/25, I received an email stating that the item has no ETA, so they would process a refund within 2-7 business days. However, no refund has been given, and it looks like their website is down.

I’ve bought many items over the years and never had any issues, but it seems like they might be out of the game. I would suggest avoiding them until refunds are provided.

Have a read of the comments on the original deal.

Previous sale was also a total failure.

Related Stores

Wireless 1

• 

  ileonid on 31/01/2025 - 20:33

  +2

  It seems Wireless1 closed, but I am not 100% sure as there is no official announcement. I can see a eBay store Sydneytec which is part of Wireless1 has also been closed at the same time.

  • 

    BOGLOAD on 31/01/2025 - 22:29

    Would be likely the same, their invoices look incredibly similar and emails were answered by the same person ("Jojo").

• 

  WoodYouLikeSomeCash on 31/01/2025 - 20:54

  -2

  They went bankrupt. You won’t get your money back, maybe try a chargeback.

  • 

    BOGLOAD on 31/01/2025 - 22:28

    Where did you get this information from? Any way to verify that?

    • 

      kipps on 01/02/2025 - 16:05

      +1

      Usually by doing an ASIC search of Wireless 1 Pty Ltd - but ASIC is undergoing maintenance at the moment.

      ASIC Insolvency Notices website (at https://publishednotices.asic.gov.au/browsesearch-notices?ap…) does not suggest any recent insolvency appointment to the company.

• 

  CyberMurning on 31/01/2025 - 21:30

  +1

  Used to be okay, maybe just some miscommunication.

• 

  vorsprung on 31/01/2025 - 21:38

  +3

  What a shame, I bought a few things from them over the years. Sorry to those who got caught out, hope chargeback works.

• 

  jv on 31/01/2025 - 23:14

  -2

  I received an item from them on 13-Jan. It was shipped on 8-Jan.

• 

  Wiadro on 01/02/2025 - 07:22

  +1

  Goneeeeee

• 

  payton on 01/02/2025 - 11:42

  +1

  @neil

  Wireless1 website no longer opens
  ' store not found' msg on ebay.com.au
  sydneytec ebay has no items
  website shows a certificate error https://www.sydneytec.com.au/
  yikes

• 

  Clear on 01/02/2025 - 15:55

  Is Wireless1 going to pull a Warehouse1? Good luck getting refunds.

• 

  PeppaCat on 03/02/2025 - 18:29

  yeah, some experience. They said they will refund due to no ETA stock. But almost 1 month still not refund me.

  • 

    ty2050 on 03/02/2025 - 19:43

    +1

    I've asked my bank to start a chargeback I think it's lost money at this point but we will see in 6-8 weeks.

• 

  moabboy on 04/02/2025 - 15:51

  +1

  I had 1 out of 3 items shipped, the other 2 items I requested a refund which I still haven't received. I tried to dispute through PayPal, but it got rejected because I couldn't provide an invoice stating they were refunded. That invoice was on their website under my account, but I can't get to it anymore. I'm now gone straight to my bank to start a chargeback.

  • 

    cnut on 04/02/2025 - 22:15

    +1

    I had to start a chargeback too. Seem they've completely ghosted everyone.