PSA - Wireless 1 Promised Refunds, But Have Not Delivered

After the last decent sale at the store, many items were over-ordered. Many OzBargainers haven’t received their orders, myself included.

On 8/1/25, I received an email stating that the item has no ETA, so they would process a refund within 2-7 business days. However, no refund has been given, and it looks like their website is down.

I’ve bought many items over the years and never had any issues, but it seems like they might be out of the game. I would suggest avoiding them until refunds are provided.

Have a read of the comments on the original deal.

Previous sale was also a total failure.

Related Stores

Wireless 1
Wireless 1

Comments

  • +2

    It seems Wireless1 closed, but I am not 100% sure as there is no official announcement. I can see a eBay store Sydneytec which is part of Wireless1 has also been closed at the same time.

    • Would be likely the same, their invoices look incredibly similar and emails were answered by the same person ("Jojo").

  • -1

    They went bankrupt. You won’t get your money back, maybe try a chargeback.

    • Where did you get this information from? Any way to verify that?

  • +1

    Used to be okay, maybe just some miscommunication.

  • +3

    What a shame, I bought a few things from them over the years. Sorry to those who got caught out, hope chargeback works.

  • -2

    I received an item from them on 13-Jan. It was shipped on 8-Jan.

  • +1

    Goneeeeee

  • +1

    Is Wireless1 going to pull a Warehouse1? Good luck getting refunds.

  • yeah, some experience. They said they will refund due to no ETA stock. But almost 1 month still not refund me.

    • +1

      I've asked my bank to start a chargeback I think it's lost money at this point but we will see in 6-8 weeks.

      • Has your chargeback been successful?

  • +1

    I had 1 out of 3 items shipped, the other 2 items I requested a refund which I still haven't received. I tried to dispute through PayPal, but it got rejected because I couldn't provide an invoice stating they were refunded. That invoice was on their website under my account, but I can't get to it anymore. I'm now gone straight to my bank to start a chargeback.

    • +1

      I had to start a chargeback too. Seem they've completely ghosted everyone.

      • Has your chargeback been successful?

        • Semi successful. Got the success email after some back and forth, but no money yet.

        • +1

          Finally got my money back on Friday (7th Mar) through BankWest credit card.

  • +3

    Was about to post a new topic and came across this. Got it from a reliable source that they have gone bank corrupt

  • +1

    If anyone made an order on ASUS website, contact support if you haven't received your order.

  • So they've done a rug pull and even left ASUS in the lurch?

    https://au.trustpilot.com/review/www.wireless1.com.au
    https://www.productreview.com.au/listings/wireless1-online-s…

    Primary rep last online 06/02/2025
    https://www.ozbargain.com.au/user/75929

    Primary rep gave away prizes at the Parramatta birthday party only 3 months ago
    https://www.ozbargain.com.au/node/869920

    Secondary Rep last online 16/12/2024
    https://www.ozbargain.com.au/user/90958

    Watchlist
    ABN 44 114 489 477
    AUSSIE TECH GROUP PTY LTD, formerly WIRELESS 1 PTY LTD, trading as "Wireless 1 Online"

    ABN 55 654 173 476
    WIRELESS 1 GROUP PTY LTD

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