Superloop: Up to $105 Cashback (For New Superloop Customers) @ TopCashBack AU

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Superloop: Up to $105 Cashback (For New Superloop Customers) @ TopCashBack AU

trixieb on 05/11/2024 - 21:03 topcashback.com.au (3077 clicks)
Last edited 14/01/2025 - 10:29 by 2 other users

TopCashback has an exclusive upsized cashback offer on each Superloop plan.
Cashback is increased by $5 on each plan. Previous Offer.

~~Update: Stacks with code BLACK-FRIDAY~~

This offer does not stack with the referral bonus. Confirmed with the rep tightarse.

Superloop Plan	Cashback
Lightspeed 1000/50	$105
Superfast 250/25	$85
Power Home 100/40	$75
Family 100/20	$70
Extra Value 50/20	$65
Everyday 25/10	$65

Cashback terms and exclusions

What will stop me getting my cashback

Cashback is eligible for new Superloop customers only, and must remain a Superloop customer for at least 90 days after placing your order to be eligible for cashback. A new Superloop customer is defined as someone that is no longer a Superloop customer and has no active service with them.
Cashback is ineligible on any products not listed in the cashback table of rates.
Cashback is ineligible on use of any codes not approved and posted by TopCashback.
Cashback is ineligible on purchase of gift cards and/or use of gift cards for payment.
Cashback is ineligible on purchases made via the retailer's mobile app.

What else is essential

Most retailers calculate cashback based on purchase amount excluding GST, other taxes, and delivery fees. Your cashback may report lower than expected due to this.
Always return to TopCashback and click through via the pink cashback button to the retailer's website for each new transaction. Ensure the TopCashback link is the last one used to visit the retailer's website prior to completing your purchase.

Good to know

Ensure you disable plugins such as Honey, AdBlock, uBlock, Pi-hole & VPNs prior to clicking/tapping from TopCashback as they will prevent your order from tracking.
If you cancel / return / exchange / modify your completed order, it will no longer be eligible for cashback and will be declined in your account.

What to do and when

Missing cashback claims must be lodged within 100 days of purchase.

Referral Links

Referral: random (4095)

Referrer gets $35, referee gets $10 (after $10 of earned cashback within 180 days of signing up).

Internet Broadband Cashback nbn

14 Jan

Related Stores

TopCashback AU

Superloop

closed Comments

- lufee on 26/11/2024 - 22:37
  
  Same, didn't use referral, still nothing since yesterday.
dingdong3000 on 27/11/2024 - 10:37

Any possibility to extend upsized cashback to when Superloop deal ends on 8th Dec?
- trixieb on 27/11/2024 - 10:43
  
  If it's not extended, this could be an option:
  
  From the rep TA:
  
  Just received official confirmation from Superloop that customers can select a forward activation date and still remain eligible for cashback.
  
  https://www.ozbargain.com.au/comment/15937755/redir
dealsniper on 02/12/2024 - 15:27

Is it better to use TCB app or use browser?
- poxy001 on 02/12/2024 - 20:09
  
  Well i used browser and no tracking.
BinnyC on 02/12/2024 - 19:26

Can a connection be requested on a Saturday ?
javajo on 03/12/2024 - 15:36

I Was going to move off superloop and gave then notice 28 days ago. I need to pick another service and I'm keen to use the SL black friday deal, They wont pricy match their own deal. If My other half signs up for a service at our address on the day of disconnection will that be a new service?
- javajo on 04/12/2024 - 10:13
  
  I pulled the trigger and I will post the results back here
jimm9 on 03/12/2024 - 18:50

+1

Topcashback account is under my name but i am looking to signup with my partner's name. am i still eligible for cashback ?
- Gervais fanboy on 03/12/2024 - 18:51
  
  Yes
  Topcashback tracks your purchase but not your personal details, I would be shocked if they did.
Rodo on 06/12/2024 - 09:59

Has anyone's cashback tracked yet? I'm considering signing up but don't want to go through the hassle of chasing up cashback.
- Junk Sifter on 07/12/2024 - 16:05
  
  +1
  
  Yep, I ordered 2 days ago scheduled for activation in the new year.
- dingdong3000 on 07/12/2024 - 16:07
  
  +1
  
  Mine tracked within 5 minute
gerenuk on 07/12/2024 - 16:51

Also signed up a couple of days ago with an activation date in the new year.

Topcashback click was registered but purchase still not confirmed after 2 days.
Superhub only shows "Order submitted" and stages "Welcome" or "Expected activation" are greyed out… Yesterday, $1 was debited from my bank account.

After ringing Superloop support today, I was told that the order status won't update until the chosen activation date in the new year.
They couldn't give me any information regarding the TCB tracking and if that's also delayed due to the future dated activation.
What a rubbish experience so far.. Hope it gets better from here.
- poxy001 on 07/12/2024 - 17:36
  
  Mine didnt track at all. Logged a case got this nonsense message.
  
  This claim was previously 'On Ice' meaning it couldn't be submitted to the retailers until now (7 days after purchase).
  - trixieb on 07/12/2024 - 17:57
    
    +1
    
    @gerenuk @poxy001 Sorry to hear. The cashback providers including Cashrewards and ShopBack seem to require a 7 day wait before a missing cashback claim can be submitted. TopCashback is the only one that has the "On Ice" function if you submit earlier than 7 days. The claim will be submitted to the retailer after 7 days. It may take 2-3 months before you hear back from TopCashback. If you have any queries, please contact the rep tightarse.
tinniness on 08/12/2024 - 00:23

Hi @tightarse, just noticed the BLACK-FRIDAY promo code has dropped off the TCB Superloop page now despite the offer (apparently) still being valid from Superloop until end of day today (Sun 8/Dec). Could you please check if this was supposed to end yesterday on TCB or whether the coupon could be reinstated for another day for tracking purposes?
- dingdong3000 on 08/12/2024 - 00:52
  
  When did it stop appearing? Pretty sure it was still there yesterday (Sat.)
  - Store Reptightarse @ TopCashback AU on 08/12/2024 - 07:23
    
    +1
    
    @tinniness @dingdong3000
    
    Apologies, error on my part. Had the incorrect expiry date loaded. Please check again ☺️
    - tinniness on 08/12/2024 - 15:50
      
      Just saw the update, thanks heaps @tightarse :)
syswong on 10/12/2024 - 07:23

+1

The detail on the track said take 20 weeks to paid? SERIOUSLY?
- poxy001 on 10/12/2024 - 09:04
  
  They are earning some good interest on that $$$
115GSM on 10/12/2024 - 14:32

I was with Superloop until March 2023. Would I be considered a new customer?

I know the BF deal is now over but out of curiosity did the discount also apply to the 50/20 plan?
- trixieb on 10/12/2024 - 19:58
  
  In the post description and T&Cs:
  
  A new Superloop customer is defined as someone that is no longer a Superloop customer and has no active service with them.
  
  You would be a new customer.
  
  did the discount also apply to the 50/20 plan?
  
  Not sure but it wasn't listed in this BF post.
- syswong on 11/12/2024 - 10:52
  
  To late to say this now but for $10 more you can get 100/40, why would you want 50/20?
  - 115GSM on 11/12/2024 - 17:30
    
    +1
    
    I'd rather spend $10 less. Before the price hikes $50-$55 was my target. A good deal when it was sub $50. Anything above $60 was considered dearer. Now $60-70 is more the norm.
    - syswong on 11/12/2024 - 17:45
      
      With the cashback brings it down to 66.75 per month, almost bargain of the century even if you use the old price standard consider very few suppliers for the 100/40 plan now.
      
      Main difference is the 40 up which makes it day and night if you WFH.
      
      Granted not much to gain if you don't use much upload.
mthucs on 16/12/2024 - 19:41

Hello.

Does this also applied to fixed wireless? It is technically advised as an NBN service on the superloop website.

Thanks
Bingbong8 on 20/12/2024 - 10:39

If I use your website and it directs me to superloop when I get to the check out it asks for a referral or promo code, am I able to use my friends referral code and will I still be eligible for cashback? Thank you
- trixieb on 20/12/2024 - 10:57
  
  It's in the post description in bold:
  
  This offer does not stack with the referral bonus. Confirmed with the rep tightarse.
  - poxy001 on 20/12/2024 - 10:58
    
    Is it possible to withdraw the referral bonus?
    - trixieb on 20/12/2024 - 11:00
      
      +1
      
      Will check with the rep @tightarse
    - trixieb on 20/12/2024 - 11:42
      
      +1
      
      The rep replied that you would have to contact Superloop to ask them.
  - Ryxxi on 02/01/2025 - 13:59
    
    wait why would this not work for a new customer ? Their referral codes only work for the person who already has the service. Also the person using the code doesnt get anything.
RocketToSpace on 27/12/2024 - 07:00

Man I really regret switching from Belong to Superloop… Their system is so stupid. Their so called "Superhub" has the ability to stay logged in but what's the point in that? Nothing loads after being away from the website forcing you to sign back out and back in to get your account information.

Not only that but their payment system is garbage. I had an email come in about an upcoming payment and I paid it… several hours later I get another email telling me I now owe negative $89.89… The hell is negative?

Then there's the random drop outs every now and then that lasts for several seconds each time…

I cannot believe I left Belong to deal with this ISP… I regret it. I'm giving them the 30 days notice and I'm switching back over to Belong ASAP. This is not worth it. I may be getting 1000/50 for $90 a month (Thanks to Black Friday) but it's not worth dealing with their cheap website and payment system… I didn't have a single issue with Belong.
- syswong on 29/12/2024 - 11:32
  
  -2
  
  Do you use their website 24 hr a day? as long as it is not charging you wrong then what is there to complain?
  
  Not sure what infrastructure you are on but I am on FTTP and pay $73 for 100/40. It has been good except a few dropouts. again, i don't use my line 24 hr a day and I don't examine the connection log like a CSI team……
  
  With $75 CB comes to $66.75 a month, which I think is a really good deal. Many 50/10 charge this price.
  
  Their mobile bundle is a con though, overpriced and still not attractive after you price in the bundle discount.
- dingdong3000 on 29/12/2024 - 11:48
  
  SL has not been all that bad for me. Not much to complain service wise. The BF deal made it even sweeter compared to other competitors.
  If you're that unhappy why not wait until at least cashback is approved before jumping?
  - syswong on 29/12/2024 - 12:16
    
    -2
    
    Fortnite or COD addict got killed because of the dropouts🤣🤣
- gerenuk on 29/12/2024 - 13:00
  
  I was seeing similar issues with their website, in my case disabling adblocker etc fixed the issue ymmv
  
  I've been with exetel for many years and had excellent experience, so I'm hoping it won't be worse with their parent company. I'm due to switch over next week..
cyruslol on 31/12/2024 - 07:26

+1

order place on 19 Nov, no tracking.
submit a claim on 29 Nov, no update so far
- Ryxxi on 02/01/2025 - 13:56
  
  Same no tracking yet!
gerenuk on 01/01/2025 - 21:53

Is the superloop chat support working for anyone? I've been trying twice over the last few week, and their ETAs are a joke.

— Estimated Wait Time: less than 1 minute

No response in over an hour..

I got my chosen activation date this Friday, the superhub application status still only showing

Order submitted
5 Dec 2024
Thanks for making an order. We have received your order and will be in touch soon with next steps.

All other subsequent stages are greyed out and cashback still hasn't tracked nor confirmed. I'm beginning to think there was an issue at superloop during sign-up with future dates applications that caused all these issues. Will know more on Friday, but would be keen to know if anybody else is seeing the same issues.
- dingdong3000 on 02/01/2025 - 07:53
  
  Yeah it's all greyed out but I don't think you'll see it progress until SL takes payment on the day of activation. My TCB tracked even for scheduled date on the day of signup.
- Gav on 02/01/2025 - 13:29
  
  Had a similar situation. It'll suddenly spring to action soon after midnight on day of activation. Cashback should have tracked soon after placing order, so you'll want to chase that. I used Live Chat day of connection with a 1 minute wait. Maybe check add-ons not blocking it.
  - gerenuk on 02/01/2025 - 14:04
    
    Thanks @Gav and @dingdong3000 sounds like things should be on track then regarding the activation. I've lodged a cashback claim with TCB on 30Dec hopefully with some positive results soon.
    - gerenuk on 14/01/2025 - 12:24
      
      Just a quick update, the activation on the specified date went smoothly. Only surprise for me was that the existing FFTP service on UNI-D1 port was replaced by superloop. I expected them to use UNI-D2 instead, so I got a backup if there are any issues. I intentionally hadn't cancelled my existing provider (Exetel) for another couple of days. After reading some more posts, this seems to be the standard behaviour if you tick "have existing service" during the application process..
      
      Regarding the cashback, TopCashback just updated the status of the claim:
      
      submitted to retailer … takes around about 12-16 weeks to get a result for claims like yours
      
      Timeline so far
      
      05-DEC Signed up with Superloop - TopCashback click to merchant registered but purchase did not track
      
      30-DEC TopCashback claim submitted
      
      03-JAN Superloop activation
      
      14-JAN TopCashback submits claim to Superloop
      - Gav on 14/01/2025 - 12:47
        
        @gerenuk: Correct, it's standard behaviour to assuming porting (take over the existing port) unless you ask otherwise. Partly it's because there's a maximum throughput on ALL ports. You can't, for example, have 1G on UNI-D1 and 1G on UNI-D2. Also means continuity of service when the porting happens (not everyone is up at 12.30am to move the cable from one port to another). Good luck with the cashback claim.
        
        gerenuk on 14/01/2025 - 14:01
        
        @Gav: Cheers @Gav, good to know. I guess that approach works fine as long as the provider doesn't require different WAN router settings (VLAN, PPPoE authentication, DHCP, etc) which I wanted to rule out by having an overlap period where I can still adjust router settings if needed (my router has multiple WAN ports).
trixieb on 13/01/2025 - 00:45

Offer is still available
- syswong on 15/01/2025 - 07:48
  
  -1
  
  Its kind of a rerun, happen on telco cashback all the time, like that famous Optus prepaid deal. The actual deal on SL is also a little different
  
  BF deal pricing:
  100/20 $69/Month,
  100/40 $73/Month,
  250/25 $79/Month,
  1000/50 $89/Month
  
  Discount apply for 12 Months

This was posted 5 months 10 days ago, and might be an out-dated deal.