• long running

nbn 25/5 or 25/10 $49.95 Per Month Ongoing (Free Static IP on Request) @ IT'S FUBAR

2450

Being loyal Ozbargainers ourselves, we've noticed the fact that there's been some interest in the low speed tier NBN plans of late. These are particularly appealing to users with low internet demands, or in many cases - great internet for the grandparents and their iPad ;)

Plan Price
25/5 $49.95 ongoing
25/10 $49.95 ongoing

We activate whichever of the two plans is available at your premises - prioritising the 25/10 of course! We know that many people believe these services shouldn't exist in 2024 - but plenty of people still find them great value as they're more than capable of coping with a single netflix stream, or cheap enough to pop in a holiday home, airbnb, etc. People keep buying them - NBN keep selling them!

While a few of our competitors are offering 25/5 and 25/10 services around the ~$50 p/m mark, most of them are for a limited period (e.g. 6 months).

Our 25mbit plans are $49.95 p/m ongoing - at least until the next NBN wholesale price change whenever that is… We also offer a static IP address on our services on request at no extra charge which can help with remote supporting ma and pa from time to time for our tech savvy lurkers.

Our online sign-up process is definitely a WIP while our API integrations to automate NBN service provisioning are undergoing finalisation, but we're pretty keen to start getting some raw feedback on our service, website, and performance. Our client portal will take over the full sign-up process within the next month or two if all goes to plan, and the standalone forms will disappear.

Services are pre-paid month-to-month. Complete our sign up form, we'll process your order and send you a pro-rated invoice and activate your service same day Monday to Friday. We're a small family owned business down in Geelong aiming to provide kickass, on-shore customer service.

We can also offer a Netcomm NF18MESH preconfigured modem shipped to your door for $99 with our plans. Just let us know you need a modem in the comments box of your service application.

Sign me up, Scotty!

EDIT: Just a quick note to let you all know the support here from OzBargain has been amazing. As a result, please note though that you may not hear from us for a day or two while we catch up if you've placed a note on your order requesting a cutover date towards next month. We're prioritising servicing customers who are after an immediate cutover - rest assured we haven't forgotten you!

Related Stores

IT'S FUBAR Technology Services
IT'S FUBAR Technology Services

Comments

  • Do you service other states like WA?

    • We can provide NBN Australia wide, yep!

      • How is the latency for customers in Perth - suitable for gaming?

  • More is 59.8$ for 50/17 with code for 12 months, thats with fixed ip too
    so, can anyone beat it yet?

    • More (and tangerine) no longer offer static IP included for new services

  • Hi

    I have FTTN, using an old telstra modem on aussie broadband F@st 5355 (connected directly to the FTTN phone line).
    Can I swap to your NBN service without changing routers?

    Cheers!

    • Hi! Yep, I believe we have another couple of users on that same unit :)

  • Does it work on Fixed Wireless? I'm one of those people paying for 25/10 but never getting upload more than 4 where I live.

    • +1

      FW is…. fun. Have you tried another provider already and seen the same performance? It can either be that your FW tower is overcrowded (pretty common) or your current ISP might also be undercooking their backhaul.

      We could definitely transfer you over, but if the tower is the problem, you're likely to see similar behaviour unfortunately.

      • I will check that and see. Currently I'm overpaying for sh-tty service so 50 dollars a month for the same thing seems like a good bargain. I'll speak to my ISP. Thanks for the advice.

        • No worries. Happy to help!

  • I just signed up for the 25/5 plan, but I live in South East Melbourne in an area serviced by Opticomm. Am I eligible? Thanks

    • Youre eligible- but there are a few gotchas when we provide Opticomm services depending on your address. Namely - your modem will likely require some manual configuration! I believe we would have made contact during business hours today with some luck. We've been inundated with enquiries from OzB :)

      • I'm also interested in your $50 Opticomm offering, but your page about it seems a bit confused.

        On the Opticomm plan page it says 25/5 while the CIS says 25/10 - which is it?

        And your link to the Acceptable Use Policy on the Opticomm page is broken, or the file is corrupt.

        • +1

          The AUP link has been fixed. It's a 25/10 offering. Website was just out of date as we don't get a tonne of Opticomm users down this way.

  • $68 delivered from amazon for the NF18 - any difference to what the OP would be supplying?
    https://www.amazon.com.au/NetComm-NF18-CloudMesh-Networking-…

    • Same unit! Just without our config. If you're savvy, happy to provide a few tweaks users can apply to their devices to still have them supported/monitored by us. DM me if you end up purchasing one.

      • Thanks OP. If the premise in question doesn't have an existing NBN connection (older style holiday house duplex), but can get FTTP, does one just complete your conventional signup form above - and somehow when the order gets put in, the NBN detects that an install is required and schedules something?

        • +1

          You're not far off! When we conduct a service qualification we should see the status in the NBN portal as requiring an installation. We can then liaise with you to book an install. Appointment lead times vary a little based on your area and how many technicians are available, as NBN prioritise fault appointments over installations (fair enough if you ask me!). There are a few things to know about the FTTP upgrade process, which we generally run through with customers over the phone :)

  • Some other comments from whirlpool here:

    https://forums.whirlpool.net.au/thread/91mxp252

    I'm all for a small business but it's a bit concerning to only have you and your partner and one other person for support. What happens when you're on holiday?

    • +1

      We have a contractor and two casual staff we call upon :)

    • +1

      How do you think most other RSPs started? As demand grows so does staff. I previously worked for one like that.

  • +3

    What happens when you're on holiday?

    He answers questions from his yacht

    • +2

      This is the response I should have had! Haha

  • AUP is giving me a "Invalid or corrupted PDF file" error. User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36

    https://www.itsfubar.com.au/legal/aup/

    • We raised this to our web development company earlier today to fix this and a few other broken links some eagle eyed customers noticed (thankyou to everyone who has reported these!). The AUP is back up and fixed now as I've just re-uploaded it personally.

      • Your site is really hard to navigate. For example, the last four works of the AUP says "per our Privacy Policy". Buggered if I can find that policy. The only times the word 'privacy' appears in the SFOA is to define the Privacy Act (page 32). Where is this mysterious Privacy Policy?

  • +3

    Achieving 21/9Mbps so far. I'm happy.

  • Yeah keen, I will probably churn onto this after my honeymoon period.

  • how does one know if they are absolutely going to get 25/10 instead of 25/5

    25/5 bit to slow, 10 up is alright

    does anyone have a ip from there network so i can traceroute it from overseas?

    • how does one know if they are absolutely going to get 25/10 instead of 25/5

      You don't. Fubar might be able to check if you ask them.

    • DM me for a service qual and I'll provide you an IP you can test against.

  • Just signed up, I don't know if there is current NBN plan at the house but I believe so (we have had NBN there before). Any idea of ETA? We are hoping to move in tonight.

    • Hi Bdawg - not sure which applicant you are (hard to tell from people's OzBargain display names) but DM me if we didn't get you sorted today.

  • Hi OP,

    thanks for considering the internet needs of elderly. We're currently with Belong (Telstra) and live in apartment block. Connection is likely to be FTTP?

    Is the Belong 4353 Modem model (read from the back of the modem) compatible with your Nbn service?

    If so, how do we do configuration? We're hopeless in tech and hope to have a dumb-down & smooth transition.

    Thanks OP

    • Is the Belong 4353 Modem model (read from the back of the modem) compatible with your Nbn service?

      Weren't you already using it for NBN ?

      • Yes. but the modem is Belong branded and comes with the plan when we first signed up.

        I think there is no guarantee Belong branded Modem can work with other ISP? Let me know if I'm saying things that are completely non-sense

        • Yes. but the modem is Belong branded and comes with the plan when we first signed up

          Is it locked? If not, you can just log in and setup the correct login settings if required…

          • @jv: how can I tell if it is locked?

            • @seek: I'm no expert in this, but change the credentials for connecting to your provider, save the changes, and reboot.

              If the credentials revert to what they were previously, or if you were unable to change the credentials, it's locked.

              I'm currently using a "half-locked" 4G router that was supplied by TPG, on NBN FTTP. I was able to change it so it uses the WAN port instead of 4G as the upstream source, and was able to change the PPPOE credentials. But TPG told me not to re-use it as a 4G router, even with a different SIM, as the 4G part is locked.

              • @Russ: thank you.

                I read online that "some settings like DNS might be lockeda and need to adjust these settings".

                Is there any source (anyone can share) on how to change setting of Modem for dummies like me?

                Thank you

                • @seek: For DNS, I believe your new provider automatically sends that to your router, whenever your router connects to them.

                  If you want to avoid using your provider's DNS, Google's DNS is free, IP address is 8.8.8.8

                  • @Russ: Thank you.

                    Is there online tutorial on how to change Modem settings or check if Modem if it has been locked?

                    • @seek: Sorry, I don't know. I muddled the settings myself, a couple of years ago, when I needed to do it.

                      • @Russ: Thanks. I'll give it a try. Wish me luck!

    • +1

      We have a few customers using Belong modems, although I don't know exactly which model. As Belong run on the Telstra network, they operate on the same "settings" we also use. This means you should be able to transition across without needing to change any settings from what I've seen. As is always the case, I can't say with 100% certainty there's no "gotchas" being we didn't supply the modem and don't have full visibility of the different variants of modem Belong have sold… but I'd say with 90% confidence you shouldn't have to lift a finger and you'd have a pretty seamless swap.

      • just as an aside i'm switching from belong and using the Sagem FAST4353-A and it has firmware that locks the DNS to Telstra and so I dont know how that gets along with the new provider.

        If you guys can switch over with the same router I'd be impressed.

        Otherwise I have a spare NF18mesh from abb anyway.

        • Switched over to FUBAR with a Belong 4353 modem. No issues here. The switch over all went well from Belong.

  • -1

    Presumably no CGNAT because this is a smaller outfit? Not that I mind either way.

    • +1

      Correct, and because we've been primarily business focused.

      We will soon have equipment live in Melbourne after which we may consider implementing correctly engineered CG-NAT for our residential clientele (a few implementations with other Aussie companies are atrocious) - but we'll continue to offer opt in free static addressing.

  • -1

    Anyone with experience on technical support when encountering connection issues?

    Fequency of connection issues?
    Is there sufficient staff support?
    How quickly it is resolved?

    • +1

      Hi seek - I've purposely avoided responding to your comment for a couple of days as you're probably after unbiased info - nobody has chimed in as yet. We've had nearly 100 OzBargainers sign up so far - so I'd hoped someone would report back! Feel free to contact me though if I can help in any way.

  • Is there any online Web Portal for managing account once signed up i.e. for Accounts, NBN Stats, tools etc?

    • +2

      Our portal is pretty basic at the moment and only displays your NBN service information and IP address. Lots going on in the background with the portal though and the NBN API. We'll have a few more "DIY" features available in the customer portal in the next few months. We've just been focusing on getting our administrative automation squared away first :)

    • We released AVC utilisation metrics to the portal yesterday!

  • Any reviews from ozbargainers that have been using It's Fubar?

    My parents are using a TP-LINK AC1200 (Archer VR300) VDSL modem router from The Good Guys. I'm assuming it's compatible? Thanks.

    • Yep, no problems with that modem - might just need a config tweak depending on who you're coming over from.

      • +1

        What's the best way to get in touch for configuration support on initial sign-up?

        And what's the response time that customer can expect?

        Thank you

        • +2

          Call or email us - if you ring us and someone's free we'll answer your call immediately. As with any ISP - sometimes we get stuck on the phone for a while while helping another customer - especially if it's a fault. We don't like keeping people on hold - so our phone system drops to voicemail if you're waiting more than a minute. Just leave a message or missed call and we'll buzz you back as soon as we're free :)… usually the wait is no longer than an hour in the absolute worst case. Typically its more like 10-15 mins if we miss you. Email support is obviously a little slower as we prioritise answering the phone - response within a couple of hours typically.

  • Can you offer 1000/400 to residential?

    • Yes, but that the speed is only offered in a business bundle so it'll come with an enhanced SLA regardless of whether you want it built onto the cost from NBN. Not super useful if its for residential use but it does mean your internet service will be prioritised for repairs by NBN if theres an outage :)

  • +1

    My new NBN FTTP connection was installed/connected today - thanks Harrison!

    • Most welcome! Enjoy.

  • OP, since there is no BNG in Sydney, this is not ideal for Sydney folks.

    • There's definitely a BNG in Sydney - it's just not operated by us as we use the infrastucture of our upstream carrier in POIs outside VIC! Our own BNGs arent live just yet either and will be in the coming month or two.

  • fairs fair for these guys

    i request a start date of oct 1 and it seems they cut over at 10.30am ie. 1st cab off the rank that day

    gave them like a weeks notice

    i already put a block on payment for my old provider and i'm still using the old modem, no settings changed and I believe they have no visibilty via TR-069 so they are doing some routing shenigans on their end to work

    i do have a nf18 i might slap in instead but its hard to ask for more than that as far as migration goes

    you can bet if you asked tpg to do this the 1st level support of their end would completely screw things up (and yeah I have had a tpg to tpg transfer screw up)

    • Hi Tony!

      Glad everything transitioned well! Reach out if you need anything.

      Harrison

  • Experience so far:

    • Sign up page was messy, got there in the end
    • Got welcome email, invoice for 1 day = $1.57, pay now all ok
    • Entered client details (email address no password) - needed to reset password, and took me in an endless loop back to login page
    • A minute or 2 later, an email with a password appeared

    (My 85 year old mum was completely flummoxed by all this)

    • +1

      yeah that portal interface was something - like some B2B nightmares i've seen

      its not bad for someone who's got like some technical abiilty but its not for anyone who cant sign up to hotmail or some shit

      i did like the invoicing system where its clear what's due, what's been paid and whatever

      to me it feels like an interface that was really not designed for end users

      for B2B yes

      • Aha update - called Harrison, all sorted. He noted they - until recently - only focused on b2b internet, and saw this gap in the market. Once they have a simple portal to make this process easy, their support workload likely to drop off.

        Kinda reminds me of the early days of Launtel (still enjoying my 100/40 at $3 per day)…

        • +1

          Definitely have a tonne of improvements to make in the portal, that's for sure! Rapidly making interations to it though in the background… e.g. about a week ago we published features to show average utilisation metrics. Plenty more will be released and tweaked over the coming months. We have a few more late nights ahead of us drinking coffee and eating pizza to get it up to scratch haha!

  • Oh and to add - the Telstra SMG2 worked perfectly. Telstra died, and a very short time later, the modem reconnected and mum is now with Fubar. All happened without any intervention.

  • great service
    just signed up

  • Just signed up also for the end of this month. 25/10 works for this family of 5. Funds being unlimited sure id have a faster plan, but as I hang out here I appreciate maximising value…
    A suggestion for later which I think works really well with these low speed plans is a "speed boost" to say 100/40. Personally a couple times a year I need to to do some larger uploading or downloading and being able to change speed just for the day helps, happy to pay for it as it means I can save money the rest of the time.

    • +1

      Responded to you on Whirlpool, but I totally agree. Once we have a bit more automation in place, this is something I'd love to offer in the nearish future. We'll just need the all clear with some upstream providers. While I don't see this happening this side of the new year, I have a bit of a backlog of planned improvements to customer experience.

  • Good on you OP. I will transfer over very soon (3 more months to go)

  • Happy to give this a try too after my current promo finishes.

    Anyone from Sydney who can share their review in this?
    Would pretty much be using this for work from home.

    • +1

      Sydney-sider here. Just moved over to Fubar. No issues so far and all is good.

      • Thanks, would you know what was the downtime when waiting for the connection to be transferred?
        Just asking as I am working from home and I could not afford to be offline for several hours.

        • +1

          Prob less than 10 mins. I requested the connection date be the day before my existing service finished so it was pretty quick.

  • wow, have to say it was the most pleasant experience I had to deal with signing up for internet ever! Thank you Harrison, I signed up late yesterday afternoon and got connected this morning even earlier than the ETA given and I dont even have to be at the house to connect and change any setting. 5 stars from me for sure guys!

    • Thanks for the feedback! Glad you had a good experience :)

  • Do you also offer landline options? And a deal for 2 homes?

    • +1

      We have landline options for businesses (this is a major part of our business) - but they're overkill for home. I'm looking into the idea of a $0 bolt-on PAYG solution, but still doing some maths on it all. It may require a small setup fee to make worthwhile at our end - it depends on the volume of interest.

      No deals for 2 homes sorry, margin is already way too thin on the product at this price!

  • I just made the switch today and it was fast and effortless. It's 5 stars from me too!

    • Glad you had a good experience! We'd love it if you'd leave a Google review saying the same if you have the time. Would be a massive help :)

  • If we purchased midway through a billing cycle, how do you calculate the cost?

    • Pro-rated based on the start date of the internet service. We basically charge by the day in this instance :)

  • Organised the transfer for yesterday and it didn't transfer, now no longer have an active service as previous provider was prepaid and didn't recharge as it was meant to switch.

    • +2

      Never nice when things go amiss, hope you get it sorted today.

      Tip (for others): It is recommended to set the transfer date to be a few days before existing service is due for renewal (excl weekends as many don’t transfer/work on weekends).
      Reason: In case of any issue with the transfer, delays etc you will still have an active connection with current providor.
      It is also easier for new supplier to churn if there is an existing connection ie. gives them a few days to sort if current order goes astray or has issues.

    • Hi Jimbuscus, would you mind sending me a DM with your order information so I can look into what happened in case we haven't already made contact?

      • I have sent a DM.

  • just wanted to share that i signed up last night to be transferred to fubar earlier today. downtime was around 10 minutes! pretty smooth transition i say!

  • +1

    Anyone in Perth that has made the move that can comment on performance? Currently with iiNet, have been with More but keen to make the switch

    • I'm also interested to hear feedback or comments from Perth customers.

      • +1

        My concern is that the traffic is being aggregated back to Vic, is that going to mean my latency is going to be horrible having to go all the way over to Vic - or is it terminated at a local PoP?

        • this is what i'm curious about too

        • There's a local BNG in Perth :)

    • +1

      Let me know what IP addresses you're interested in and I can ping them for you.
      Samples:

      PING 1.1.1.1 (1.1.1.1): 56 data bytes
      64 bytes from 1.1.1.1: seq=0 ttl=59 time=10.214 ms
      64 bytes from 1.1.1.1: seq=1 ttl=59 time=10.057 ms
      64 bytes from 1.1.1.1: seq=2 ttl=59 time=10.371 ms
      64 bytes from 1.1.1.1: seq=3 ttl=59 time=9.250 ms
      64 bytes from 1.1.1.1: seq=4 ttl=59 time=10.075 ms
      64 bytes from 1.1.1.1: seq=5 ttl=59 time=10.258 ms
      64 bytes from 1.1.1.1: seq=6 ttl=59 time=11.831 ms
      64 bytes from 1.1.1.1: seq=7 ttl=59 time=8.722 ms
      —- 1.1.1.1 ping statistics —-
      8 packets transmitted, 8 packets received, 0% packet loss
      round-trip min/avg/max = 8.722/10.097/11.831 ms

      PING uwa.edu.au (104.18.5.186): 56 data bytes
      64 bytes from 104.18.5.186: seq=0 ttl=59 time=9.568 ms
      64 bytes from 104.18.5.186: seq=1 ttl=59 time=9.509 ms
      64 bytes from 104.18.5.186: seq=2 ttl=59 time=9.771 ms
      64 bytes from 104.18.5.186: seq=3 ttl=59 time=9.984 ms
      64 bytes from 104.18.5.186: seq=4 ttl=59 time=8.548 ms
      64 bytes from 104.18.5.186: seq=5 ttl=59 time=9.165 ms
      64 bytes from 104.18.5.186: seq=6 ttl=59 time=10.138 ms
      64 bytes from 104.18.5.186: seq=7 ttl=59 time=10.303 ms
      —- uwa.edu.au ping statistics —-
      8 packets transmitted, 8 packets received, 0% packet loss
      round-trip min/avg/max = 8.548/9.623/10.303 ms

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