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Yeah there's definitely no good answer. We actually had an auto attendant similar to your suggestion above for quite some time - customers…

I believe we've been in touch now? Calls to our landline from unrecognised numbers redirect only to me as they're typically sales calls.…

TPG often use PPPOE settings which need to be removed, as we use IPoE/Dynamic IP. Typically, a factory reset of the modem is enough to take…

I greatly appreciate the feedback and love that you had a good experience!

You'll route out via a BNG in Brisbane. I just ran a ping test from one of our managed customers in Mount Tamborine - 5 to 6ms on average…

Latency to what in particular? Happy to provide some data if you DM me.

The quota usage shows your peak backhaul usage for those interested. It's pulled directly from NBN. We don't actually track data usage…

Just a quick update for those following along. The 25/10 is now our default plan as it's very widely available - we've migrated all…

Probably means you missed the humour in agreeing with our clientele who believe that I.T. is (as our name implies) FUBAR for many people…

We need to own address space anyway in order to run an ISP - whether we provide an IP address that changes or not doesn't really cost…

PM me - this depends more on who their current ISP is and their address rather than anything else :) I'll need more information from you!

Not possible unfortunately, it's well below cost. All other providers who are offering prices like that are doing so at a loss - not…

We only run activations M-F 9am to 5pm AEST. 22nd of Dec is a Sunday. We could aim for the 23rd being a Monday, but my only concern there…

There is infrastructure in Perth - the simple way to explain it is we're moving to having our own infra in VIC - in all other states we…

Yep as long as it has an ethernet WAN port you should be golden. Sorry for the slow reply!

No port blocking on our services :)

NBN wholesale price changes normally align with each financial year. I wouldn't expect anything prior to then. There have occasionally been…

There's a local BNG in Perth :)

Hi Jimbuscus, would you mind sending me a DM with your order information so I can look into what happened in case we haven't already made…

Pro-rated based on the start date of the internet service. We basically charge by the day in this instance :)

Nope!

Glad you had a good experience! We'd love it if you'd leave a Google review saying the same if you have the time. Would be a massive help :)

Responded to you on Whirlpool, but I totally agree. Once we have a bit more automation in place, this is something I'd love to offer in the…

Definitely have a tonne of improvements to make in the portal, that's for sure! Rapidly making interations to it though in the…

Thanks for the feedback! Glad you had a good experience :)

We have landline options for businesses (this is a major part of our business) - but they're overkill for home. I'm looking into the idea…

Hi Tony! Glad everything transitioned well! Reach out if you need anything. Harrison

Most welcome! Enjoy.

There's definitely a BNG in Sydney - it's just not operated by us as we use the infrastucture of our upstream carrier in POIs outside VIC!…

We released AVC utilisation metrics to the portal yesterday!