Renter's Cats Urinated on New Carpet

karenestelle on 24/08/2024 - 17:12
Last edited 24/08/2024 - 17:32 by 1 other user

Hubby and I are overseeing a two storey property which is managed through a Real Estate.

We are inspecting the house with the agent to keep an eye on things as the previous Real Estate failed to report a lot of damage including holes in carpet and kitchen doors hanging off. The tenants left and the home had to be renovated which included new kitchen and new carpets throughout. The new tenants moved in and had two cats. After 8 months they moved out when the rent went up. After 6 months we inspected the home but didn't notice anything wrong. They did have perfumed candles around the home which were lit when we viewed it.

After 8 months they moved out and we inspected the home when the carpets were still wet and heavily deodorised. Just 3 days later the new tenants moved in by which time the carpets had dried and they now smell strongly of cat urine. This is throughout the carpet area of the house.

My first question is has anyone used a company to treat carpet to rid the smell? Also has anyone had success with the Bond Board in getting the tenant to pay to have similar problem fixed? We would be grateful to receive any advice.

Thank you.

Home & Garden Investment

Comments

  • randomusername2017 on 24/08/2024 - 17:29
    +5

    overseeing a two storey property which is managed through a Real Estate

    Username checks out 🤔

  • boomramada on 24/08/2024 - 17:32
    +3

    Ring a few carpet cleaners around your area and ask them?

  • karenestelle on 24/08/2024 - 17:49
    -2

    I have contacted one. I am not confident cleaners can solve the problem thats why i was wanting recommendations from someone who has had success treating these types of stains.

    • 7ekn00 on 24/08/2024 - 20:58
      +1

      It won't get rid of the smell :/

      I spent $10k on a property trying to get rid of the smell … wait till you realise it has seeped under / into walls and under cabinetry :(

      It's the reason I gave up property investing, especially in states where you can't choose whether to allow pets or not!

      Much more lucrative to just own land and participate in carbon credit schemes …

      Good luck

      • SnoozeAndLose on 24/08/2024 - 21:46

        I think you sure can choose to allow pet or not, you pick the tenant.

  • ihbh on 24/08/2024 - 19:24

    Did you agree for the tenants to have cats?

    If so, did you expect them to keep the cats outside or be toilet trained?

  • TALL1one on 24/08/2024 - 20:29

    In NSW, landlords can refuse to allow a tenant to keep a pet without providing a reason - unless it's an assistance animal.

    • 7ekn00 on 24/08/2024 - 21:01

      Doesn't stop them and there is no legal recourse

  • thatonethere on 24/08/2024 - 21:16

    Sadly if the cats have really been doing at it (the carpet) cut your loses and put new carpet and underlay. Hope the urine hasnt soaked into the floor boards.

    It is impossible to really clean as any prospective tenant with a uv light will spot the patches. And when u try to steam clean the odour is reactivated.

  • miwahni on 24/08/2024 - 22:25
    +2

    Cat pee is the worst. Your best bet (short of replacing) is to get a product like UrineFree or PetLab, and a syringe and needle. Don't dilute the product, just inject it directly through the carpet into the underlay, in the spot/s the cats have been using. Then use a diluted solution to treat the carpet itself. Petlab has a product to use with carpet shampooers as well. Whatever product you end up using, it has to be enzyme based in order to be successful.
    Assuming they're desexed girl cats, this should be enough. If however they're entire boys, just torch the whole house now because that smell is never going to go.
    Good luck.

  • iNeed2Pee on 24/08/2024 - 23:19

    Maybe the cat just needed to pee? What is the big issue.

  • ssfps on 25/08/2024 - 00:34

    Who doesn't love a good implosion story. Pet owners? Shitty people. Landlords? Shitty people. Landlord gets shafted with cat piss, renter gets shafted with a rent increase. Win-win-win-win-win for ozbargain. Thanks OP.

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