Free Flights on Qantas/Jetstar for Stranded Rex Customers @ Qantas

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Free Flights on Qantas/Jetstar for Stranded Rex Customers @ Qantas
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beatthatflight on 31/07/2024 - 09:26 qantasnewsroom.com.au (405 clicks)
Last edited 31/07/2024 - 10:46 by 1 other user

Rex customers impacted by cancelled flights due to the grounding of their domestic jet services can contact Qantas and Jetstar to be reaccommodated on the same route as their original booking at no charge, where they have seats available.

Customers with an impacted Rex booking can contact Jetstar on Live Chat or 13 15 38 and Qantas on 13 13 13 to make a booking. They have until 31 August 2024 to take up the offer.

The overlapping routes are:

  • Sydney - Adelaide
  • Sydney - Brisbane
  • Sydney - Gold Coast
  • Sydney - Melbourne
  • Melbourne - Adelaide
  • Melbourne - Brisbane
  • Melbourne - Canberra
  • Melbourne - Hobart
  • Melbourne - Gold Coast
  • Melbourne - Perth
  • Adelaide - Brisbane
  • Adelaide - Perth
  • Brisbane - Cairns

Virgin has also offered the same

Travel Airfare Domestic Flight

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Qantas
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Jetstar Airways
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Rex Airlines
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Comments

  • AircraftFreight on 31/07/2024 - 09:27
    +41

    Hmm, only doing it after Virgin getting good press for actually stepping and helping, even when most likely EY reached out to QF before they let ZL go into VA.. Pathetic..

    • Duckie2hh on 31/07/2024 - 09:28
      +17

      Well they were under no obligation to help…. can you imagine coles giving out free groceries if woolies went belly up? I imagine many executives would be organizing a party instead.

      • jv on 31/07/2024 - 09:29
        +12

        Well they were under no obligation to help…

        There is a marketing obligation.

      • bigpoppa on 31/07/2024 - 09:31
        +6

        If they intend to improve PR then P of the PR has a right to hear the whole story.

      • Thatbargainhunter on 31/07/2024 - 09:32
        +40

        Never mention the significant anticompetitive behaviour that Qantas did do squeeze Rex out of the market.

        The only reason they get away with it Is the chairman's lounge. It's nothing less than corruption - no matter what spin Qantas or Politicians put on it.

        • Duckie2hh on 31/07/2024 - 09:34

          As a consumer I would agree…..

        • entropysbane on 31/07/2024 - 09:39
          +10

          I remember at the time Rex moving into 737 jets and capital city routes. I thought at the time it was a bad move. As it has proven. Rex should have concentrated on its regional routes, which as I recall are supported with state government subsidies. Those subsidies are allocated to the airline that gets that route contract, usually Rex, QantasLink and Skytrans in Qld.

          Easy to pile onto Qantas for a host of anti customer reasons, but Rex’s management mistakes are not actually one of them. Are the Qantas management supposed to not respond to Rex moving into their market? It isn’t as though Qantas goes to Rex regional routes. QantasLink of course is ready to step in to those routes if Rex goes fully belly up, as the subsidies help with returns.

          All that spending and look where it has got them. The resource miss allocation also compounded the problem of all the aging planes on the regional routes, which is a real big problem. It is at the point Rex won’t be able to get parts for their old Saabs.

        • Tejas57 on 31/07/2024 - 09:48
          +2

          rubbish. rex did this to themselves. they had quite a little thing going running government subsidized regional routes. they are the ones who wanted to compete with qantas and virgin despite there being a long history of 3 airlines not working

          • Thatbargainhunter on 31/07/2024 - 10:21
            +4

            @Tejas57: Except the fact that shortly after going into the major city market, Qantas started up a bunch of regional routes and started dumping fares below cost.

            This is what cost them.

            The regional flights will not continue to be a cash cow as the Saab fleet is well and truely aged and needs to be replaced. Acquisition, financing and and / or leasing costs will make their old model unviable. They needed a solution - and they did it. Trouble was Qantas was not happy and they used their market power and cash reserves to drive them out - by diluting capacity and dumping regional fares below cost.

            The idea that it is the intercity market that was not making money is just not true.

            Qantas wanted any tactic to put financial pain on Rex.

            • donman92 on 31/07/2024 - 12:20

              @Thatbargainhunter: Part of me says why didn't they prepare for that then I remind myself, they can't.

        • Hodlman Sachs on 31/07/2024 - 10:32
          +3

          meanwhile Catherine King sitting inside Sydney Chairman’s lounge enjoying her barista made coffee

        • littlesoldier on 31/07/2024 - 11:41

          According to this article https://www.executivetraveller.com/news/rex-737-flights-admi…
          No one has forced Rex to enter into the major cities market with the Jet service
          Its Rex ambitious plan trying to take over VA / their market shares back in 2020
          IMO its Rex decision that bring themselves into trouble

          • entropysbane on 31/07/2024 - 12:04
            +1

            @littlesoldier: That’s right. This was at the tail end of covid times and Virgin had gone into administration because of its high leveraging at the time, and Rex thought it could pick up some cheap virgin 737s and muscle in to the capital city routes, replacing Virgin. It could have worked.

            Unfortunately for Rex, Bain bought Virgin, and recruiting troubles were bad enough for Qantas and Virgin, let alone Rex. And Rex doesn’t have enough 737s to provide enough city route services compared with Virgin and Qantas. A reinvigorated Virgin meant the gamble did not pay off.

      • AircraftFreight on 31/07/2024 - 09:34
        +7

        You arent getting the point. QF shares their "gratitude" only after when VA stood up and did something well. After getting their positive air time this morning, only now QF has stepped in to help in order to gain PR.

        • lplau on 31/07/2024 - 10:10
          +1

          It could have been a PR stunt too…. for all we know. That "Hall Chadwick" reached out to Virgin and made a better plan for Virgin to announce it….
          It's funny how we are blaming Qantas for Rex's downfall…. but ultimately Qantas had no say in Rex's management choices…

      • Drakesy on 31/07/2024 - 11:48

        It's a PR catchup at best…

        Qantas is only doing this because Virgin was getting one up on them.

        Qantas is still trash tbh.

        • donman92 on 31/07/2024 - 12:21

          they're all trash

    • jv on 31/07/2024 - 09:29
      +16

      Also, there is probably a higher chance that they'll get cancelled twice if they choose Jetstar…

      • Duckie2hh on 31/07/2024 - 09:30

        lol

      • Chicken Kyiv on 31/07/2024 - 11:13
        +1

        U been working on your material, kudos

    • vinnycol on 31/07/2024 - 11:17

      Funny that…

    • eccaz on 31/07/2024 - 11:18

      Showing off how cool you are with all your industry codes.

  • jv on 31/07/2024 - 09:28
    +2

    It doesn't appear to be only for stranded customers.
    It says it is for customers impacted by the cancelled flights.

    • Capitalshark on 31/07/2024 - 09:42
      +2

      Either was Virgin, I fly Thursday and return Monday coming and they looked up my booking the way I would on the Rex site and gave me free flights at same times same daysz

    • financialminimalism on 31/07/2024 - 09:42
      +4

      Rex customers impacted by cancelled flights.
      What other types of Rex customers you think there are?

      • jv on 31/07/2024 - 10:09
        -5

        Rex customers impacted by cancelled flights.

        Yes, so the title of this post is misleading.

        The offer is for all Rex customers impacted, not just those stranded…

      • MrMcHairyHead on 31/07/2024 - 11:00

        Those who are still at home but had a flight cancelled

        • jv on 31/07/2024 - 11:24

          They are not 'stranded' if they are home.

  • Yorkshire-Man on 31/07/2024 - 09:37

    It's a web form to apply. I've filled it in.

  • abs898 on 31/07/2024 - 09:40
    +9

    Man Jetstar/Qantas can't even fly their own customers, following Virgin's suit is all well and good but you don't want Rex customers to be two cancellations.

  • Muzeeb on 31/07/2024 - 09:55
    +22

    Qantas went out of their way to destroy REX and now they are trying to play the nice guy. Pleeeeease. FFS.

    • lplau on 31/07/2024 - 10:12
      -5

      If somebody was p1ssing in your turf…. would you say go ahead or will you go out of your way to shoo them off….

      • get-innocuous on 31/07/2024 - 10:19
        +3

        thanks for this nuanced take on antitrust

        • lplau on 31/07/2024 - 10:21
          -4

          Haha. Well i think this should work both ways. Rex welcomed themselves into Qantas' turf…. therefore why is it so unfair that Qantas cannot welcome themselves into Rex's turf?

          If they want to pick a fight then they better be sure they can win it….

      • skittlebrau on 31/07/2024 - 11:15
        +3

        I too also love high prices and less competition in the airline industry.

  • turtwanna on 31/07/2024 - 10:19

    Thought i'd try this as I imagine the queues for virgin are pretty lengthy at the moment. Got hung up on twice in queue but was able to get through after 15 minutes on hold and got my flights for this weekend changed in about 10 minutes. Feel bad for those who went to bed last night and woke up without flights today

    • Owgasm on 31/07/2024 - 10:50

      Did you have to provide qantas with your Rex booking reference?

    • Anon257 on 31/07/2024 - 12:11

      I submitted the Virgin form last night but wonder if it’s better to call and get Qantas flights instead as they will be less overloaded.

      My flight isn’t for another month but I’m concerned Virgin won’t give me the exact days as my original tickets and will screw over my accommodation and event bookings.

      • jv on 31/07/2024 - 12:19

        Why not do both ?

  • Owgasm on 31/07/2024 - 10:46
    -2

    Is there a way to double dip with qantas!
    Way to step up late and fight rex!

    • iChaseYou on 31/07/2024 - 11:34

      Not cool - people are there trying to organise their flights etc. and genuinely have been stranded. You've already had your flights approved with Virgin and now want to double dip and get Qantas flights too. You realise that what you are attempting to do is criminal i.e. obtaining financial advantage by deception?

      and to answer your above question, yes, they ask for REX booking reference and flight number.

  • DraftPunk on 31/07/2024 - 10:48

    Interestingly, looks like with Qantas you either have to call or do live chat - good luck getting through any time soon. On the other hand - Virgin have an online form to fill out, where they will book you on the next flight within 72hrs.

    I know which one I'd rather.

  • Hillagood on 31/07/2024 - 10:55
    +3

    Imagine getting a Jetstar flight, only to have that cancelled as well!! Haha

  • cheekymonkey97 on 31/07/2024 - 10:55
    +5

    Qantas needs to seriously (profanity) off. We need an immediate government takeover to nationalise the business. We the tax payers have after all pretty much bought them with our continuous bail outs.

    • elguapo on 31/07/2024 - 11:04
      +3

      I agree. Half the reason Rex has gone under is the predatory behaviour from Qantas. Qantas couldn't care less about Rex potentially going under. I think a good result would be a merger of Virgin and Rex, or at the very least a rock solid code share agreement. Qantas can go suck a big one.

      • jv on 31/07/2024 - 11:26

        a rock solid code share agreement.

        that would be good…

      • lplau on 31/07/2024 - 11:37

        Well they are called "Regional Express" not "Metro Express". They branched out and didn't succeed. Technically speaking if we were talking about root cause, it is Rex's management who made the call to branch out, they should have weighed up the risk and mitigations.

        Qantas responded, yes with hostility, but Rex's management should have came up with the risk identification and mitigation if that was to occur.

        It is sad that we see another airline go away or in this situation, but people just need to see both sides of the story, not just what the news spins it as.

        People here is saying Qantas is greedy and responded with hostility. But if it wasn't Rex's greed which drove them to branch out their business…. they wouldn't be in this situation. They were good and known for regional, they made a conscious decision to step outside of their brand into metro.

        • Rysta on 31/07/2024 - 11:42
          +3

          How do those boots taste? Businesses with effective monopolies/duopolies should not be able to kill their competition like this, it only makes things worse for the consumers.

          • entropysbane on 31/07/2024 - 12:13

            @Rysta: The small Australian market has two parts:
            The vast bulk of flights are between just six capital cities. There is just not the volume to support more than two airlines to those six. Rex thought Virgin was in trouble (it was) and it could muscle in with a small number of ex virgin 737s. Oops. Unfortunately Virgin got a buyer and got its act together.

            There are regional services (plus Darwin and Hobart tbh) which are generally not money making without government subsidy and little route competition. This is where Rex began and where it continues to operate despite going into administration. Exceptions are FIFO locations like Emerald.

        • elguapo on 31/07/2024 - 11:54
          +2

          Qantas PR have entered the chat……

          • entropysbane on 31/07/2024 - 12:22

            @elguapo: It is popular to bag out Qantas atm as its service for the last 15 years or so really sucks.
            And not in a small way.
            To think how fabulous it was to get on a Qantas flight coming home from overseas in the 90’s was a truly great experience. I remember one time after being OS for six months getting on a Qantas jumbo at LA and the first film shown on the on screen entertainment was The Castle. And the flight staff were friendly. True!

            But blaming Qantas for a Rex Board’s potentially profitable but risky business decision made three years ago that did not pay off is not fair.

    • foxes28 on 31/07/2024 - 11:04
      +5

      I share the sentiment but don't think it warrants a neg vote on this particular deal

    • CheapBrah on 31/07/2024 - 11:19

      Great, it will cost taxpayers even more keeping it running forever.

      • jv on 31/07/2024 - 11:29

        Why? Are Qantas making a loss ?

    • Repstar on 31/07/2024 - 11:23
      -1

      FYI Qantas, Virgin and Rex all received the same bailout package. Qantas received more $ overall because of Jobkeeper. Blame SCOMO for not offsetting the bailout package with share rights. At least the QLD government was smart enough to do that with their Virgin package.

      • greennick on 31/07/2024 - 11:34

        If they took equity for it (which would have been different to what happened in every other industry), it may have been better for Qantas to just go the baggage handler route, fire everyone and rehire cheaper. Jobkeeper was a waste IMO, but I am not sure just letting people lose their jobs and supporting the individuals would have ended up with better outcomes for employees and the taxpayer.

        • Repstar on 31/07/2024 - 11:40

          If only it was that simple. There is a reason they didn’t do that to their skilled workforce.

    • frondono on 31/07/2024 - 11:31
      -2

      Yeah the bail out then the next years profit being basically the same as the bail out is why Qantas is last on my list of airline choices.

      • greennick on 31/07/2024 - 11:37

        Every company that was forced to shutdown parts of their business got bailouts though? And you can't disagree that Qantas with a largely grounded international fleet didn't need it?

        Virgin got a bailout, so how are they a better choice? Emirates, Qatar, Singapore, etc are already supported by their governments and yet still got bailouts.

        Accounting firms, manufacturing companies, tourism companies, etc all got bailouts to varying degrees.

        • frondono on 31/07/2024 - 12:10

          Harvey Norman, Solomon Lew’s Premier Investments, Cochlear, Mirvac, SEEK, Nine Entertainment, Lynas and Blackmores have repaid hundreds of millions of dollars between them in JobKeeper payments after posting profits during and after the continuing pandemic,

      • Repstar on 31/07/2024 - 11:40

        You do realise their income went to $0 within a week and then $billions when everything opened right?

        • frondono on 31/07/2024 - 11:51

          the bail out was 1.7 billion then the profit was 1.7 billion. they did a lot of their workers dirty too.

          • frondono on 31/07/2024 - 11:58

            @frondono: they didn't pay anything back. it should of been nationalised. They were pretty good about 2 decades ago.

      • lplau on 31/07/2024 - 11:40
        +1

        Jobkeeper meant practically anybody got a bailout. Therefore you better start adding thousands of businesses to your last list of choices. Including Virgin who also had a bail out.

    • henrus on 31/07/2024 - 12:07

      Rex proportionally got more gov hands outs then Qantas.

  • vinnycol on 31/07/2024 - 11:34

    Take a leaf from Compass airlines Mk1 and Mk2…

  • Seancallum2022 on 31/07/2024 - 11:34

    Qantas fills up all the morning flight slots at Sydney airport with ghost flights so Rex can't get any slots to provide competition. They even sell tickets to these flights that were never going to depart. Then they cancel those flights, charge passengers more money to switch to another (real) flight.
    The minister responsible won't answer questions even after the competition watchdog makes public recommendation to open slots at airport.
    So corrupt.

    • greennick on 31/07/2024 - 11:41

      We need laws on cancelling flights, similar to Europe and America. If that makes flights a little more expensive, so be it. Better to spread the cost over everyone than put it on the unlucky people that get screwed by cancellations.

      Though, most of the time if they cancel, they put you on a new one free of charge. I bought cheaper tickets to fly from Perth to Sydney on a flight though Adelaide on the way there and Melbourne back. When they cancelled a leg each way, they put me on the direct flight for free that left later and arrived earlier, which cost twice as much when I was booking. I was stoked with the cancellation.

    • lplau on 31/07/2024 - 11:41

      Huh? Rex is part of "Regional Express Holdings".
      Jetstar is part of Qantas.

      • johnfuller on 31/07/2024 - 11:44
        -1

        actually your right, i thought they were all the same company my bad hah

  • iChaseYou on 31/07/2024 - 11:41

    I've been told that they are only doing this replacement for flights between 31 July and 31 August, i.e. if your departure/flight date is in September onwards - it is not valid. My understanding is that the 31 August timeframe is only the time limit to take up the offer.

    Can someone else confirm if they have had the same experience or whether the person on the other side of the phone was unaware?

    • Repstar on 31/07/2024 - 11:45
      +2

      It was the same with Bonza, and they kept extending it.

      • iChaseYou on 31/07/2024 - 11:46

        Thank you Repstar!

  • bobolo on 31/07/2024 - 11:53
    +2

    So many flops in the comment section. Who cares if its marketing or PR. Its free flights. Take it or leave it

    • HK Refugee on 31/07/2024 - 12:11

      who cares if your next qantas / jetstar flights became 25% more expensive

  • Massive on 31/07/2024 - 12:13

    Great work. How do I get this deal? Too late to book a Rex?

  • michaelTito on 31/07/2024 - 12:14

    I wonder which airline is the next one to go.

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