Free Equivalent Virgin Australia Flight for Passengers with Rex Tickets @ Virgin Australia

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beatthatflight on 30/07/2024 - 23:42 newsroom.virginaustralia.com (328 clicks)

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Impacted Rex customers will be supported with rebooking on an equivalent Virgin Australia service free of charge. Customers will need to contact Virgin Australia before 14 August 2024 to take up this offer.

Rex customers with imminent travel in the next 48 hours should contact the Virgin Australia Guest Contact Centre on 13 67 89. Those travelling outside 48 hours should visit the Virgin Australia website to complete a rebooking form.

Overlapping routes are:

• Sydney to Brisbane, Melbourne, Gold Coast, and Adelaide
• Melbourne to Brisbane, Hobart, Perth, Canberra, Gold Coast, and Adelaide
• Adelaide to Brisbane, Perth
• Brisbane to Cairns

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Virgin Australia

• 

  Owgasm on 30/07/2024 - 23:45

  Called, they couldn’t find my Rex booking on their system. Said to submit through website…. Flights in less than 24hrs…

  • 

    abetastic on 31/07/2024 - 00:05

    surely you can do a chargeback on this?

• 

  sunnyc on 30/07/2024 - 23:46

  +10

  Very sad to see, rather fly rex over qantas anyday

• 

  BlackorRed on 30/07/2024 - 23:52

  what happens to all budget airlines? first Bonza, now Rex…haizz

  • 

    beatthatflight on 30/07/2024 - 23:57

    +2

    Tiger too :/

    • 

      USER DC on 31/07/2024 - 00:06

      -1

      that airline really deserved to be laid off IMO
      they made my flight delayed by 8 hr+ ( ADL to Mel) for only their stupidity reason, no compensation etc. given by them either

  • 

    liam2040 on 31/07/2024 - 03:23

    It's a very long list. From the early 90s onwards the chances of going defunct as an airline in Australia became almost a certainty.
    Skywest, Air Australia, OzJet, Australian Airlines, Ansett, Compass to name some more memorable ones.

• 

  David74 on 30/07/2024 - 23:54

  +1

  My flight is within 36 hours. Called Virgin 30 times but have not yet managed to speak with someone before being call being terminated.

• 

  Capitalshark on 30/07/2024 - 23:58

  +2

  My flight is Thursday night and they found my booking and rebooked me same times both ways … very happy!! On hold for 1hr worth it

• 

  linkindan on 30/07/2024 - 23:59

  -8

  But can’t help people who paid for cancelled Virgin flights in 2020

• 

  lachlantula on 31/07/2024 - 00:02

  this is such a miserable situation but thanks op, submitted form

• 

  FrugalFrella on 31/07/2024 - 00:08

  Called and rebooked. Took about an hour on-hold but they got us on another flight at a similar time.

  Spelled the name wrong for one of the passengers though so guess I'll have to call back later to fix that :/

  • 

    Anon257 on 31/07/2024 - 00:24

    Were you gonna fly in the next 48 hours? They told me to call back later

    • 

      FrugalFrella on 31/07/2024 - 01:02

      Yeah flying tomorrow night so they got me booked in over the phone

• 

  Arian10daddy on 31/07/2024 - 00:24

  My mum's flight from Mel to Adelaide was to be tomorrow (technically today since it's post 12am, lol) morning. Saw the email arrive in my mailbox at 10:38pm. Been trying to call the virgin call centre since then to no avail. The automated message is like "blah blah blah" and hang up. Filled the form and will await response. Obviously mum's not flying tomorrow morning, but hopefully she gets to fly soon enough. Big bummer though!

• 

  life is suffering on 31/07/2024 - 00:30

  +2

  What the f all these sales and promotions a month before and now this . Jesus

• 

  umoddbro on 31/07/2024 - 00:34

  +1

  Free flight upgrade I guess…

  • 

    life is suffering on 31/07/2024 - 00:45

    Lmao I guess .

  • 

    Bakstar on 31/07/2024 - 02:23

    Flown both Rex and Virgin recently. I think Rex is probably above Virgin these days ever since the reboot.

• 

  Webbo on 31/07/2024 - 01:42

  If I booked my REX flights through Amex travel, would that cause any problems? Virgin likely to help?

• 

  mickyb80 on 31/07/2024 - 01:54

  +1

  Sadly, this is the current and immediate future of any such airline in AU.
  Take a look at history, once again, repeating itself. Same story over and over and over…

  Break down costs, fuel, wet leasing, maintance, remoteness of AU, the high airport fees in most ports, the list goes on and on here.
  Sadly, AU is not like the US, or high populated countries. The Big 2 have a monopoloy on the goldern triangle and without government assistance and a serious review, things will keep heading down this path.

  Rex was lucky to have been spun off and be the surviving portion of what was Ansett's regional carriers (Hazelton/Kendell) and running a majority single craft (SAAB 340) was a great concept for parts, maintance, running, budgetting etc.

  Will be interesting to see how things turn. Perhaps the government will bail these guys out this time, unlike the previous decisions with fallen airlines. I'd imagine its more likely this time around, considering the mininal and otherwise single carrier (Qantaslink) on most of the routes.

  Considering Virgin didnt/still hasnt floated (again). Maybe, nore returned to many of its regional routes from the pre-v1 fall, could this be a time for VA to take over and return to more regional routes?

  I could go one for ages here, but no point. Be interesting to see what is next on the table…

  Hope everyone can get their flights sorted!
  Lucky the regional legs are still flying (if im not mistaken).