Should I Have to Pay Return Postage for Shoes That Don't Fit?

TEER3X on 30/07/2024 - 21:37

Bought some work boots from Amazon, sold by a third party.

They were advertised as "Size: 12 US Wide", but upon arrival they felt even narrower than 2 other different pairs of regular width work shoes I have.

I measured the widest part from the inside and I get 10.2cm, and by all measurements online, these are not wide shoes for a size 12 (from what I found, wide would be 10.6cm or greater).

The response I received from the 3rd party was:
"Please be aware of the boots is 4E wide make, regular is 2E.
….Buyers are responsible for the postage and cost for returning items."

Note 4E is extra wide, which these shoes are definitely not.

Not sure if I should eat the postage and send them back (VIC to NSW) or escalate somehow. Just want to make sure I'm not in the wrong first. Unfortunately, can't wear them as they would give me blisters.

Fashion & Apparel

Comments

  • Hybroid on 30/07/2024 - 21:38
    +7

    Yes, it's classed as a change of mind.

    We've grown used to free returns but retailers are not obligated to provide this, or indeed any returns at all.

    • fantombloo on 30/07/2024 - 22:28
      -1

      And they've grown used to us buying their stuff online sight unseen or without trying it on, saving them a packet in costs that bricks and mortar stores don't escape. It's a two way street - when one party's goodwill runs out so may the others'.

      • freefall101 on 30/07/2024 - 23:55
        +1

        It's almost like us, the consumer, should purchase from brick and mortar if we don't want to deal with the downsides of purchasing online.

    • braddsey on 30/07/2024 - 23:40

      Yep, live and learn.
      I purchased some t-shirts from Mountain Warehouse, who don't have physical stores in Australia but they do advertise HASSLE FREE returns.
      The t-shirts were a little too figure hugging for my middle-aged body, so I took up the offer of HASSLE FREE returns… which cost $15. I should have read the returns policy in detail, and won't buy from them in future.

  • Jake17 on 30/07/2024 - 21:44
    +1

    if change of mind, yes you should, if it is because they sent the wrong pair or inaccurately described them, then it's on them to pay

  • garetz on 30/07/2024 - 22:03

    Look at the sizing chart they provide with the product, if the measurements aren't accurate, then return postage is on them.

  • JimmyF on 30/07/2024 - 22:05

    If you received what you ordered and what is listed on their page etc, regardless if they fit you or not, then yes this is a change of mind return and postage is paid by the buyer.

  • jv on 30/07/2024 - 22:44
    +1

    Don't buy shoes online unless you've tried that style on before and know the exact size.

    • randomusername2017 on 30/07/2024 - 22:47
      -2

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    • leiiv on 30/07/2024 - 23:56

      There was a time when some shops offer easy and free returns.

      • jv on 31/07/2024 - 00:12

        Some still do…

  • CyberMurning on 30/07/2024 - 23:09
    -1

    I just returned one shoes but sold by amazon. Its bigger than the other brand sizes. All good i selected pickup and they came.

  • snapper17 on 30/07/2024 - 23:26

    do you have amazon prime? If so speak with amazon they may help with postage

  • Iwantthebestprice on 31/07/2024 - 00:06

    I had a similar issue once with David Jones and a crappy item description. Found out the hard way they don’t offer free returns, cost me $15 :(
    Safe to say I have not shopping with David Jones since. May have cost me $15 but has cost them far far more in lost sales. Myer has free returns and so does Iconic so can find what I need there.

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