Auspost. Does Anyone Here Have Any Faith Left in These Clowns?

doctordv8 on 02/07/2024 - 16:47

Rant time, and I do appreciate and commiserate when other members suffer the same incompetence from Auspost.

I also acknowledge not every Facility and Delivery Centre or driver are this Useless at their One Job.

Had a Mailbox item 'Delivered" yesterday, except the box was empty. Raised a 'Missing Item' report, and was told reliably by Karen from Auspost, she had spoken with all concerned and Tracking showed it was delivered into my Mailbox.

Well, it was by 09:00hrs this morning, but definitely was not there at delivery time… I saw the van drive off and checked 2 minutes later.

Part 2 of this Consignment… & check the Tracking Holiday Route below… laugh until you cry. Part 3 is going via God knows where, and when… even he doesn't know that.

Shipping information received by Australia Post. Tue 25 Jun, 3.46pm.
Leave in a safe place requested, on Tue 25 Jun, 3.47pm.
BLI BLI QLD, on Tue 2 Jul, 1.32pm. Current milestone:

RIVERWOOD NSW - KEMPS CREEK NSW - BRISBANE QLD - KEMPS CREEK NSW - BRISBANE QLD - BURNSIDE QLD - REDBANK QLD - BURNSIDE QLD - MACKAY QLD - WEST MACKAY QLD - BRISBANE QLD - BURNSIDE QLD - REDBANK QLD - BURNSIDE QLD - DIDDILLIBAH QLD - BLI BLI QLD

They say….. “Safe place exposed to weather, at DIDDILLIBAH QLD, on Tue 2 Jul, 1.10pm”.
"I say…..My veranda is safe…AND dry".

In transit, at BLI BLI QLD, on Tue 2 Jul, 1.32pm. Current milestone:
Awaiting collection because they are too lazy to walk 100m from car park to front door.

Rant over…..

General Discussion

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Comments

  • askbargain on 02/07/2024 - 16:50
    +4

    Everyday I’m glad I live in an area where auspost is great. Never ask for signature. Always on time.

  • apple2016 on 02/07/2024 - 16:56

    Does Anyone Here Have Any Faith Left in These Clowns?

    Nope! Sadly there are not much alternatives…

  • Ghost47 on 02/07/2024 - 17:00

    Everything is getting worse.

  • cashless on 02/07/2024 - 17:06

    Try Aramex instead.
    Maybe not.

  • DingoBilly on 02/07/2024 - 17:13
    +4

    Never had an issue with Aus post personally. Have ordered and sent 100s of things.

    • Cave Fire on 02/07/2024 - 18:14
      +2

      yeah something like a 5 issues out of 300 or so for me over the years

  • Phlume on 02/07/2024 - 17:14
    +2

    My current Postie in Sydney is great. He knows me by name and always left my packages in a discrete spot when I'm not at home. In saying that I have also had terrible Auspost service in different suburbs in the past. YMMV greatly dependent on your local delivery staff.

    • foxmulder on 02/07/2024 - 18:29

      This is the part when you need to make friends with those who deliver to your house - I even have their numbers and they have mine and encourage them to call me for delivery issues.

      • djones145 on 02/07/2024 - 19:35

        yep. my delivery guy walks doen the driveway and leaves the parcel away from the door and out of the rain and sun

        i give him a box of chocolates each christmas

  • pc007 on 02/07/2024 - 17:15

    No

  • Brian McGee on 02/07/2024 - 17:15
    -1

    They are almost as reliable as Snail Crawl or Couriers? PuhLease!

  • Stewardo on 02/07/2024 - 17:16
    -1

    I’ve got a camera facing front balcony/gate. In busy delivery times or if it’s raining, Aus post just puts a missed delivery slip straight in the letterbox without attempting delivery. They couldn’t be bothered.
    I then take time off work to go to the post office during the limited time they are open, bring up what happened and they just shrug and “say make a complaint online if you’ve got an issue.”

    • Muzeeb on 02/07/2024 - 17:32
      -1

      Well that makes sense. The employee/franchisee behind the counter doesn't give a flying f#@k about the contractor delivery bozo. Why should they?

    • JimmyF on 02/07/2024 - 18:08

      bring up what happened and they just shrug and “say make a complaint online if you’ve got an issue.”

      That is the process, the staff member you spoke to doesn't 'manage' the person who didn't deliver it correctly, the post office also doesn't manage the person. So there isn't a over lot they can do for you.

      Oddly I put a complaint in a few years ago about the postie leaving parcels on top of the mailbox, he actual got the complaint as he said something to me about it a few weeks later when I was outside. Oddly enough, since then that 'issue' has never happened again! So win!

      I guess the point I was making is it seems the online complaints go somewhere.

  • stedmaster on 02/07/2024 - 17:24

    If you think Auspost is bad wait tell you have a few dealings with StarTrack.

    I remember spending the better part of 2 months trying to get them to deliver a monitor from Dell. They were saying that they couldn't get to the office, yet the front door was right by the road entrance, called them so many times, ended out having to drive about an hour round trip to the depot, but you can only do this during office hours. This happened twice.

    They had the audacity to then tell me that if I'm picking up packages from the depot, that cargo has to be appropriately secured and my vehicle must have a complete partitioning baffle or cage if I have an open cab etc, and I must wear appropriate PPE boots.

    The worst though is probably Fast Horse and Couriers Please, AliExpress and the like use them the most. They will often put your packages at other peoples houses and send you the photo. I then show their support photos of a successful delivery and ask them how it can be the right place if its an another house for the same address. Thankfully for the few times its happened I have actually been able to find where it was.

    For the most part I think AusPost is one of the better at least in my area, although I still often have to pick up from the nearest outlet, at least they have more of them around.

  • Fredfloresjr on 02/07/2024 - 17:33

    Amazon delivery boys are the best.

    • Mechz on 02/07/2024 - 19:00

      I had Aramex deliver my Amazon package the other day.

      I got a bit scared.

  • foxmulder on 02/07/2024 - 17:36

    If your car park is 100m from front door, I'll be lazy too :)

    • jv on 02/07/2024 - 18:18
      -1

      Bli Bli, Blah, Blah….

  • Tee Rex Arms on 02/07/2024 - 18:05

    I miss the pre-wheezer days when Aus Post was open on a Saturday morning.

  • Xistn on 02/07/2024 - 18:14

    Ah good old Auspost, where they took a simply Express delivery SYD to MEL, and sent it to every state for the next 8 weeks.

    Seller sent me another as they too gave up (was a replacement for a faulty item).

    When it finally arrived I paid the seller again, still got the f**king spare too.

  • jv on 02/07/2024 - 18:15

    Does Anyone Here Have Any Faith Left in These Clowns?

    I do… My dog doesn't…

  • Cave Fire on 02/07/2024 - 18:17

    Believe it's something to do with an algorithm or perhaps scheduling of deliveries. In Gold Coast, had something sent to the Depot near me, sent to Brisbane, sent back to the depot, then finally to me.

  • AussieDaddy on 02/07/2024 - 18:18
    +1

    When maximising profit is the main goal and everything else takes the back seat, so you have to underpay and over-work the little guy in order to line the pockets of the CEO (does he/she still get millions + bonuses, or they put a stop to that these days?), what could go wrong, eh? The customer will pay the ultimate price, no pun intended.

  • Some Human on 02/07/2024 - 18:44
    +1

    Yes. 99.99999999% of things i send arrive in excellent condition and on time.

  • Ocker on 02/07/2024 - 19:10
    +1

    Our business sends about 1,000 packages and the same number of letter items yearly, and apart from (maybe) half a dozen or so deliveries that take longer than scheduled, all have been delivered.
    Having said that, this week we have the first ever item, in 10 years, than a tracked letter has been officially "lost in transit".
    Those performance stats would stack up pretty well for any industry.

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