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Highest Cashback Guarantee - 1% Rate Beat via Cashback Guarantee Claim (T&Cs Apply) @ TopCashback AU

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Highest Cashback Guarantee - 1% Rate Beat via Cashback Guarantee Claim (T&Cs Apply) @ TopCashback AU
Go to Deal
Scrooge McDeal on 20/03/2024 - 07:52 topcashback.com.au (1565 clicks)
Last edited 07/06/2024 - 09:58 by 2 other users

For Highest Cashback Guarantee Claims that are approved, members will receive an additional 1% on top of the cashback value. E.g. a 10% rate would increase to 10.1%, or a $50 rate would increase to $50.50.

I thought it's worth a post. If not allowed it can be removed or moved to forum.

The TopCashback rep said :
They offer a highest cashback guarantee so if you do spot a higher rate else, feel free to submit in a highest cashback guarantee claim in.

So here it's what I have found.

With our Highest Cashback Guarantee, TopCashback guarantees that:

If you can find a better rate of cashback for your purchase from another online cashback provider, then we will match and beat the rate if you choose to use TopCashback for the transaction. All you need to do is submit a highest cashback guarantee claim.

Submit Cashback Guarantee Claim >>

To ensure that we can fulfil our guarantee to TopCashback members, any claims against the guarantee must meet the following Terms and Conditions:

• The higher rate of cashback must be being offered on the same date and time as the transaction, i.e. you cannot claim against a higher rate offered at a later date.

• The higher rate of cashback must be from a genuine and established, dedicated cashback website, operated by an Australian incorporated company. The company must be abiding by the terms and conditions of the merchant's cashback program. As an example, we would match against CashRewards, but not ShoopFR/DE.

• The cashback offer must be displayed and available to view on the website. We are unable to match individual member specific promotions which may be sent via email.

• We do not match against savings schemes or 'discount clubs' that requires members to pay a monthly fee or that are only available to people that meet a certain number of criteria e.g employees or members of a council.

• The highest cashback guarantee only applies to cashback offers listed on TopCashback for which a directly associated online purchase has been made and where the cashback has tracked.

• The cashback offer must be a direct equivalent of the rate listed on TopCashback, i.e you can’t claim for a percentage if we offer an amount in dollars.

• You must be able to provide proof of the higher rate by means of providing a valid URL where the rate is offered.

• Need to raise a 'Missing Cashback' query for an Untracked or Incorrectly tracked transaction? Don't panic, we've got you covered. Just save a screenshot of the higher rate that includes the time and date. Then raise a support ticket on your account so our team can make a note of the details and may also ask you to provide this screenshot for verification. All we'll need then is for you to let us know on your claim once this is resolved and we'll take care of the rest.

• The transaction against which you're claiming must be showing up in your account with a cashback amount greater than or equal to $0.01. Please be aware however that we are unable to match cashback offers where no purchase has been made by yourself and is effectively classed as 'free' cashback or non-monetary purchases.

• The site offering the cashback in relation to your claim must provide it as a monetary payout.

• Your claim must be submitted within 2 weeks of the transaction showing in your account.

• Finally, these will be paid based on genuine claims and our discretion will be used in certain circumstances. If you're not sure, then submit a claim and we will review it.

Referral Links

Referral: random (3505)

Referrer gets $35, referee gets $10 (after $10 of earned cashback within 180 days of signing up).

Other Cashback

Related Stores

TopCashback AU
TopCashback AU

Comments

  • easternculture on 20/03/2024 - 08:02
    +31

    We first need "Cashback tracking guarantee"

    • easternculture on 20/03/2024 - 08:12

      The first CB provider that implements this "Cashback tracking guarantee" (offcourse proof required from member) with be G.O.A.T.

    • Mortin on 20/03/2024 - 11:51

      My last Pizza Hut 70% deal did not track

    • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 21:43

      We hear you! And yes we understand tracking is an issue across all cashback platforms, but as a cashback site ourselves, we are constantly trying to improve this. Because tracking is a very intricate matter, we are constantly trying to improve it.

      • ab c on 01/10/2024 - 05:50

        tracking is an issue across all cashback platforms….tracking is a very intricate matter

        @tightarse: pls be candid & open with your responses.

  • Doesnotcompute on 20/03/2024 - 08:06
    +15

    Even more hoops to jump through to get your cash back, not worth the effort IMO

    • I Smell Pennies on 20/03/2024 - 08:10
      +1

      It takes 30 seconds to a minute to complete.

    • easternculture on 20/03/2024 - 08:14
      +1

      Im happy to stick with SB as rep is always responding to pms within hours to 24hrs max.

      Have had better experience overall with shopback in terms of customer service. But better experience with cashback tracking via cashrewards

      • shap08 on 20/03/2024 - 08:16

        TCB have a rep here as well

        • easternculture on 20/03/2024 - 08:20
          +2

          As in speed of replying

          @tightarse was G.O.A.T. in replying to comments and pms

      • Raphete on 20/03/2024 - 09:59

        I've never had an issue with Shopback re: tracking or claiming. Cashrewards on the other hand I cannot get to track a transaction for the life of me and am constantly jumping through hoops to try and make a claim.

  • easternculture on 20/03/2024 - 08:32
    +6

    Whats the point when they have this condition, and not specify what fair usage is

    A fair usage policy operates with regards to the maximum claim value and number of claims submitted by a member. Should a member exceed the fair usage policy, TopCashback reserves the right not to apply the Highest Cashback Guarantee to those claims and this will be communicated to the member.

    • Ham Dragon on 20/03/2024 - 11:21
      +5

      "Hey look at this guarantee we're offering, FYI we reserve the right not to honour said guarantee because arbitrary reasons"

      Sounds like some industrial grade bullshit to me.

    • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 21:46
      -1

      Apologies if this term causes any confusion, but its there to prevent any abuse of the system. There is no limit to the usage of the highest cashback guarantee, however, we put this term because we believe that everyone should have access to this service and we do not want fraudulent users to abuse it. Once again, there is no actual limit to the use of this service as long as you are a legitimate member using this service for the right reasons, we will honour it for you.

      • BillyBob54 on 11/10/2024 - 08:18

        @TopCashbackAU How long do things take to track though? Because im waiting well over a month for an expressvpn to finalise already, it was only a 1 month plan i purchased and the month is already finished yet you've still not finalised it on my account

        • Store Reptightarse @ TopCashback AU on 11/10/2024 - 10:45

          Hi. TCB has a generic 12-week estimated approval time-frame which varies between retailers. For ExpressVPN, makes no difference which plan you purchased - payout period will be the same. This is a function of the retailer, and not TopCashback. As soon as they approve and pay us, we'll pass on the funds to you. All the best.

  • docbargin on 20/03/2024 - 08:33
    +11

    Don't bother. These scammers don't honour their cashback. 2 out of 2 fails.

  • Takeonme on 20/03/2024 - 08:33
    +1

    This turns one free pizza into two free pizzas

    • easternculture on 20/03/2024 - 08:34
      +1

      Depends on fair usage policy. You might end up with just an extra slice

  • cakesyy on 20/03/2024 - 08:35

    hahahah, sure. if they accept it.

  • mrshorty on 20/03/2024 - 08:39
    +1

    Anyone used this? What % do they normally beat by or is it usually just matched?

    How quick do they check the url - especially when SB or CR do those temporary rates raise

  • KangaDrew on 20/03/2024 - 09:07
    -1

    Considering I've never had an issue with TCB tracking, I reckon I'll be using this Highest Cashback Guarantee claim to counter Shopback's atrocious tracking history. I'd rather put in a claim with TCB vs SB who are painful and time consuming to deal with.

    Curious to know if they'll match SB's upsized Westpac promos though.

    • easternculture on 20/03/2024 - 09:08

      They dont match westpac as its exclsive to westpac
      card holders (not everyone).

      Only base CB

  • jv on 20/03/2024 - 09:08
    -1

    PRICE in title

  • knobbs on 20/03/2024 - 09:16

    Beat Rate

    I thought they only matched, what is this beat rate?

    • easternculture on 20/03/2024 - 09:17

      1% iirc

    • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 21:55

      @knobbs Hi there, Beat rate just speaks about the 1% highest cashback guarantee we offer. Where as part of our commitment to being the most generous cashback site, we do offer highest cashback guarantee, where if you see a higher rate elsewhere, then we'll beat the offer by an extra 1% on the cashback value.

  • Thranrond on 20/03/2024 - 09:23

    You have to buy it through TopCashback first and then go through this whole process to get 1% extra… what a waste of time

  • onegpt on 20/03/2024 - 09:31

    There is no guarantee that their own legitimate flashbacks will track

  • Kustard King on 20/03/2024 - 09:38

    Why so much hate for TTC. As an ozb member we should be checking all of them for the highest before buying!

  • toniyellow on 20/03/2024 - 09:45
    -1

    Other sites offer the same or better rates anyway, and much more reliable tracking. Used the same device make a 2 very similar transactions last week:

    BWS via topcashback upsized offer on 12 March, Didn't track. Wait the 'may take 7 days to appear' Still doesn't track. Submit a missing form that says it may take months to hear from the retailer.

    BWS via shopback upsized offer on 14 March - higher rate (or equal to TCB without westpac), tracks in less than an hour.

    • knobbs on 20/03/2024 - 09:48

      It's a bws issue not any of the cashback providers. Hopefully you get it sorted but bws is highly likely to deny your claim.

      • toniyellow on 20/03/2024 - 10:47
        -2

        If its a BWS issue that their transactions always work for me on Shopback, long may it continue I guess.

        • knobbs on 20/03/2024 - 11:18

          It doesn't always work that is the thing, go and check the last few shopback bws deals. Even the SB rep says they are trying to work through the issue. YMMV good luck

  • Fesnyng on 20/03/2024 - 09:57
    +8

    Not used cashback before, decided to go for the TCB $39 oodie deal.

    Didnt track, even though i made sure there were no browser issues. Waited 7 days to submit a support ticket, been over a month now with no response on the ticket. Dont know if this is common with cashback sites but has not been a great experience.

    • easternculture on 20/03/2024 - 10:01
      +1

      My friend i referred has a ticket for untracked specsavers cashback since december

      • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 21:59

        Hi @easternculture

        Could you send over the email address they used to sign up so that I can take a look into this for you please?

        Many thanks.

        • easternculture on 20/03/2024 - 22:20
          +1

          I dont want you to approve it or prioritise it just because of my comments. Would like to see a fair efficient system for everyone.

          • Store RepTopCashback AU Rep @ TopCashback AU on 21/03/2024 - 01:38
            +1

            @easternculture: @easternculture we operate on a Fair Play system by treating all of our members equally. We take every claim and enquiry seriously. As detailed before, claims can take up to 12 weeks to process as the entire process goes through multiple third parties, including the retailers and networks. We are constantly doing our best to get these claims processed for everyone. We are taking on your feedback, so feel free to DM us at anytime if you have any further issues.

    • twiz911 on 20/03/2024 - 10:02
      +1

      Very common unfortunately! I used to think it was just me. Check out

      https://www.ozbargain.com.au/node/780187

    • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 21:57

      Hi there,
      @Fesnyng I am sorry to hear of your experience, if you have submitted a claim, please pm me your claim details and I will look into it for you.

      Many thanks.

  • pearl2013 on 20/03/2024 - 10:29
    +8

    I deleted my account after a couple of failed tracking transitions. Not worth the hassle.

  • cook99 on 20/03/2024 - 10:42
    +6

    My last 2 didn't track with these folks, really hard to justify using them with their success rate

  • I Smell Pennies on 20/03/2024 - 10:53
    +2

    I'm sure there's a reason for every untracked transaction, but mine tracks nearly every single time I use them. I've withdrawn over $4500 in cashback so in my experience they are very reliable, in line with Cashrewards and Shopback. I rarely get untracked transactions, with any cashback provider - and if I do usually it's a merchant problem with issues reported by many people. Nobody is perfect, everyone has their own flaws but because CR and SB are too big here everyone is scared to say anything about them.

    • tonester on 20/03/2024 - 10:57

      +1

    • easternculture on 20/03/2024 - 11:09

      I've withdrawn over $4500 in cashback

      Big difference between purchaces & referrals .

      Ive withdrawn a few grand in referrals too

      • I Smell Pennies on 20/03/2024 - 11:10
        +1

        I'm sure there's a reason for every untracked transaction, but mine tracks nearly every single time I use them.

        This comment still stands.

        • easternculture on 20/03/2024 - 11:11

          Only good thing about TCB ATM is referrals TBH.

          Thats my main use for them currently.

          In terms of tracking, for me its been 60/40.

          Not trying to bag TCB, but rep should see all the negative comments as constructive feedback they can improve on

          • I Smell Pennies on 20/03/2024 - 11:21

            @easternculture: I see. I'm on a good track record hopefully it stays :)

          • shap08 on 20/03/2024 - 12:03

            @easternculture: how are you guys getting $4k in referrals?

          • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 22:03

            @easternculture: We understand that receiving negative feedback can be challenging. But we recognise that each piece of feedback, especially the negative ones, is a golden opportunity for growth and improvement. These comments are not just critiques; they're valuable insights that you are sharing with us about your experiences. Every comment gives us a clearer direction on what we can do better, we assure you that we are constantly improving our systems so we are continuously evolving to meet your expectations more effectively.

      • I Smell Pennies on 20/03/2024 - 11:39

        Also, if the people who you referred to did not have their transactions track, then you wouldn't get any referral cashback approved in the first place. So clearly it is tracking and approved for many others.

    • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 22:02
      +1

      @I Smell Pennies, Thank you for your kind words.

  • Miroslav on 20/03/2024 - 12:10
    +1

    As the others have said, reliable tracking is the problem with this scheme. I wanted Topcashback to match one of Shopback's 100% cashbacks, ordered through them. The transaction did not track and it took Topcashback a month to approve 40c cashback. Now their system is not letting me submit highest cashback guarantee claim because it's been more than two weeks since the transaction was made.

    I haven't had too many problems with Topcashback tracking, but one time I needed it was not there…

    I do prefer Topcashback over the other two. They have more reliable tracking and it's easier to withdraw money. I've been proven wrong this time, though.

    • KangaDrew on 20/03/2024 - 17:15

      Shopback's withdrawal time is complete and utter BS. They leave it a week before sending you a notification to say the withdrawal is successful and then you wait another few days for the transfer to hit your account. There's zero reason for that length of time on a withdrawal.

    • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 22:14
      +1

      @Miroslav
      Hi there, Thanks for your feedback.
      Tracking is not 100% foolproof, but as a fair play company, we do our best to get members the cashback promised. If you miss been able to submit a guarantee claim because of untracked transaction, we would still honor it, we usually just ask that you make a note on claim stating you would also want to claim highest cashback guarantee, and we would honor it. If you send me a private message here with your details, I would look into this for you.

      Many thanks.

      • Miroslav on 22/03/2024 - 13:18

        It turned out that I wasn't able to submit a claim because I've withdrawn the 40c (together with some other cashbacks). Thank you for the clarification.

  • Kustard King on 20/03/2024 - 16:51

    Why doesn't everybody message the rep who is having tracking issues?

  • icyangel on 20/03/2024 - 18:12

    I actually thinking giving up cashrewards eventhough I was member almost from beginning. Last Nov there was a BWS deal, placed an order, got tracking history shown, eventually was denied!!! I contacted the customer service, the answer was because of BWS couldn't track my order or something (who the hell knows what happened?!!) so apparently eventhough you did everything right but it's not guaranteed you will get the cash back!!!( We have to pay for their technical problem too!!) Kinda sick of it, tracking getting worse these couple years too.

  • ozilicious on 20/03/2024 - 21:00

    I'm new to TCB and I need to meet my minimum spend for the referral bonus.

    Any concerns this guarantee won't work with the current SB Boost deal?

    TCB is offering $7.50 while SB is offering $17.

    • Store RepTopCashback AU Rep @ TopCashback AU on 20/03/2024 - 23:27
      +1

      Hi @ozilicious welcome to TCB. You have nothing to worry about, as long as you follow the procedure of shopping as you should and then putting in the highest cashback guarantee claim, you should be able to meet your minimum spend requirement for your referral bonus. You can send me a private message if you have any further queries.

      Many thanks.

      • ozilicious on 21/03/2024 - 15:07

        @TopCashback AU Rep

        For this $15/$45 referral offer, does "earn" mean approved within 6 months or just tracked when it says:

        "Your bonuses will be activated when the referee earns $10 cashback within 180 days from signing up."

        • Store RepTopCashback AU Rep @ TopCashback AU on 21/03/2024 - 19:49
          +1

          Hi @ozilicious "earn" means tracked and payable status within 6 months. However, if there are any tracking delays, we would still consider.

          Many thanks.

  • Andrewheardya on 21/03/2024 - 08:36

    This is a cool! I’ve used TCB when I was back in the UK and it was mostly better tracking and higher rates than quidco (my first cashback account).

    Since I have an AMEX I tend to use MyAmexShop Au cashback since their rates are consistently high. Does the match cover them too?

    • Store RepTopCashback AU Rep @ TopCashback AU on 21/03/2024 - 19:51

      Hi @Andrewheardya, We would honor Highest Cashback Guarantee against our competitor sites, But our guarantee does not cover rates offered by saving schemes, bank affiliate cashback incentives or discount clubs that are paid for, or are only available to a closed group of people.

      Many thanks.

  • ozchobie on 21/03/2024 - 08:51

    Hi Rep, can you look into a claim to beating a cashback from Cashrewards recent 15% under home category?

    The rates changed towards the end of the day but Cashrewards had a higher rate than TCB during purchase.

    https://www.ozbargain.com.au/node/836634

    You can view the history of the higher cashback (same time when purchased through TCB) only when you login to Ozbargain though https://www.ozbargain.com.au/node/836634/revisions/1814627/v…

    • Store RepTopCashback AU Rep @ TopCashback AU on 21/03/2024 - 19:53

      Hi @ozchobie, I would gladly, could you provide me with the claim id or member id in a private message please.

      Many thanks.

  • thewhale on 21/03/2024 - 09:17

    How does TCB compare to Cashrewards and ShopBack in terms of ease of use, rates etc? I’m already using the other two and haven’t jumped on the TCB bandwagon yet.

  • JakDac on 24/03/2024 - 02:30

    Once you are notified of other deal why not update same provider with your matching deal on your webpage this would give more confidence to purchaser

  • qwerty021 on 24/03/2024 - 14:45
    +1

    I got the "There are no valid transactions for the merchant you have selected." error when trying to lodge the claim. My transaction isn't tracked so I need to lodge a mising trackback. Does that mean I'm not eligible for the claim?

    • Store RepTopCashback AU Rep @ TopCashback AU on 25/03/2024 - 20:39

      Hi @qwerty021 I am sorry to hear that, once you have clicked through out site, the transaction is automatically registered and your clicks will be visible so even if your transaction does not track, you would be able to put a claim through the clicks. If you are still having a challenge, feel free to send me a pm with your member details, and I will look into it for you.
      Many thanks.

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