40% off Nicaragua|Colombia SO 500g $15.59, 1kg $27.59 + Delivery ($0 w/ $69 Order, Delayed Dispatch Opt) @ Lime Blue Coffee

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Lime Blue Coffee

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  nadan on 20/01/2024 - 11:02

  -2

  Unfortunately their website is either not setup right or I am missing something, it only allows you to select a date for shipping that is two days away and you can't select an immediate delivery, but then they give you the option of express postage. Why would one want express postage for a future delivery?
  I paid for express postage but it will only get shipped on the date I have selected because the system doesn't let you checkout without selecting a date.

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    AssociatedLimeBlueCoffee @ Lime Blue Coffee on 20/01/2024 - 11:49

    Hey @nadan I do appreciate that you are frustrated as after replying to your DM and emails you are still seeking a further explanation. However, we've done the best with the information we had. I'll reiterate the explanation for you again here and if it's still not clear then you're welcome to ask for more specific clarification.

    1) The site is setup correctly. Regardless of the size of a company dispatch is limited to a company's resources. There are a number of reasons we have a dispatch schedule for orders. The reason that's most applicable for this explanation is that we don't want to bite off more than we can chew and let customers down with slow dispatch. As such we have a transparent schedule and when a given date is at full dispatch capacity it will become unavailable for selection. This way customers know the exact day their order will be dispatched before they've spent their hard earned money on an order
    2) This is not your first order from us, so you've had experience with how our dispatch system works
    3) You acknowledged that you new Monday was the selected dispatch date. However, you assumed Express shipping means next day dispatch. We've never said anywhere that Express shipping overrides the dispatch date a customer selects and your order confirmation specifically states your order will be dispatched on the dispatch date you've selected
    4) You did not email us before or after you placed your order requesting we fast track your dispatch if possible, so there is no way we could safely assume this is what you wanted us to try to do
    5) A notable amount of people who select Express shipping place an order well in advance of when they'd like the order dispatched. Some people select Express and a dispatch date more than a month in advance. Express shipping can mean someone is about to run out of coffee, but it can also mean someone simply want their coffee to arrive at super speed so it's extra fresh
    6) We dispatched order every single day this week. We have a first in, best dressed dispatch policy, so customer don't always need to wait two business days for dispatch. Our dispatch schedule is based on how busy we are and who reserves dispatch spots first
    7) As per my email, in you're still unhappy with the explanation and would like to cancel your order, that won't be an issue and they'll be no hard feelings from us. If this is the case please let us know by Sunday as your dispatch is scheduled for Monday

    Thank you again for your order and I hope this clarifies everything for you :)

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      nadan on 20/01/2024 - 12:41

      -5

      No the website is not setup correctly if you can't select immediate shipping, you only allow certain dates in the future to be selected and why would anyone pay for express hipping if your delivery can only be scheduled days in the future and not the next day.
      I selected Monday because the system wasn't allowing Thursday/Friday or the weekends, Monday was the only option. And I thought common sense would prevail that if a customer chooses and pays for express postage that it gets shipped immediately. You should have a warning on your site to notify your customer that you don't have immediate shipping and they shouldn't waste their money on express postage.

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        Callaway87 on 22/01/2024 - 20:25

        +3

        Have a bit of compassion for a small business. There's only so many deliveries that can be dispatched in a day by a small team. Get in line and enjoy the coffee (and Tim Tam). Also, it's roasted to order! Some things in this world don't need to be instant.

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        NudeBinoculars on 23/01/2024 - 15:32

        +1

        Everyone but you understands how the date system works.
        Express shipping does not override the delivery date you choose. You select a date from the ones available, and then select a shipping option for the date chosen. Express shipping simply means that the delivery will be express on that specific date.

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          nadan on 23/01/2024 - 15:39

          -4

          @NudeBinoculars: You missed the point where I said you can't choose immediate delivery or even next day, the only option was two days in the future and it wouldn't let me checkout without choosing a date.

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            NudeBinoculars on 23/01/2024 - 19:30

            +1

            @nadan: That’s not how the date picker/delivery system works. If there are no dates available for today or next day then you can’t get it sent on those dates. Pretty simple to understand.

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    Chinerama on 20/01/2024 - 19:31

    +2

    You are missing something.

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  Callaway87 on 22/01/2024 - 20:21

  Love Lime Blue Coffee! Cheers Tom!

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    AssociatedLimeBlueCoffee @ Lime Blue Coffee on 23/01/2024 - 19:25

    Absolute music to my ears @Callaway87 thank you so much for your uplifting support, big smile on this side of the screen!!!

    I promise we'll keep working hard to stay in your good books :)

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  rickyricardo6 on 23/01/2024 - 13:35

  @LimeBlueCoffee any guide on recipe (in/out and extraction time) for both varieties, will be drinking them with milk. Cheers

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    AssociatedLimeBlueCoffee @ Lime Blue Coffee on 23/01/2024 - 19:26

    Hey @rickyricardo6 thank you so much for placing your first terrific order with us, it really does mean a lot and is an opportunity we won't take for granted!

    Sure thing, we've got you covered, we always put brew guides on our coffee bags covering both black and milk based coffees :)

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  Duckie2hh on 23/01/2024 - 16:17

  First order in, fingers crossed they taste good :)

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    AssociatedLimeBlueCoffee @ Lime Blue Coffee on 23/01/2024 - 19:23

    Fantastic, thank you so much for the opportunity @Duckie2hh it's truly appreciated and I hope you love our fresh coffee!!!

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