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[Pre Order] Google Pixel 8 Pro 128GB $0 Upfront on Optus $69 100GB 24 Month Plan @ Harvey Norman (In-Store Only)

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[Pre Order] Google Pixel 8 Pro 128GB $0 Upfront on Optus $69 100GB 24 Month Plan @ Harvey Norman (In-Store Only)
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interfreak on 05/10/2023 - 08:05 files.ozbargain.com.au (10837 clicks)
Last edited 13/10/2023 - 21:03 by 2 other users

Customers who sign up to a new Optus $69 SIM only plan in store at Harvey Norman, Domayne or Joyce Mayne during the offer period will also be eligible to purchase a Google Pixel 8 Pro 128GB device with a $1699 discount applied upfront to the cost of the device at point-of-sale. Device must be purchased at the same time the plan is taken out. Limit of 1 per service, up to a max of 5 per customer. Not available to TechFund and Fleet customers. This offer is not available with any other offers, unless specified. Min plan cost $1656 including device & plan over 24 months. Plan cancellation fees apply. Optus Fair Go policy applies. Recontracts and rate plan changes are excluded. Offer available in store only until 19th October 2023.

Update: Users reported that deal will end today, Friday 13 October

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closed Comments

                • neonlight on 08/11/2023 - 17:07

                  @scottb721: You are lucky I suspended 2 weeks after and they want $49 with $20 credit against the bill $69.

                  They also will only waive the $5.50 only once for November.

                  If I cancel the plan then I will pay the termination fee of 793.50 +$49 = $842.50 which isn't bad. I'm planning to port out rather than cancelling it. I believe I can port while its on suspension right?

                  Their explanation is: "As if a service is suspended mid invoice cycle, the customer will not receive a pro-rata credit for the current month's access fee."

                  As per our business rules:
                  - If a service is suspended mid invoice cycle, the customer will not receive a pro-rata credit for the current month's access fee
                  - While a service is suspended:
                  - The monthly access fee will not be charged. Instead there will be a charge of $5.50 from the next invoice

                  So because my 30th November Suspension fee will be waived. I'm gambling and hoping I get the handset by then, if not its waived until 30th December.

                  • Device repayments will continue to be charged at the normal monthly cost. Credits built into the plan that offset the device will continue
                  • Bolt-ons (such as Insurance and Optus Upgrade & Protect) will continue to be charged and function as normal, unless removed
                  • After the service is restored, the monthly access fee will resume from the next invoice
                  • scottb721 on 08/11/2023 - 21:19

                    @neonlight: I considered port while on suspension but taking the 50% off was a way better option even though I won't use it much or at all.

  • lolcoaster on 08/11/2023 - 10:10
    +1

    I planned on staying with Optus but I wonder if its possible to use this outage to cancel without penalty.

    • Elzzup on 08/11/2023 - 11:25

      haha i legit came to see if anyone had the same idea/has tried to already

    • neonlight on 08/11/2023 - 18:08

      Meanwhile you got no handset yet to justify you lost the service can't argue with that unless you already got the phone before today's outage

      • lolcoaster on 08/11/2023 - 19:40

        I've had the phone since day one so no issues there

      • Elzzup on 09/11/2023 - 09:38

        if you've been using the sim for calls and stuff then it shouldnt matter phone or not? I;ve had mine for a couple weeks now, but even if i didnt i still couldnt make calls yesterday regardless which phone i was using

  • scottb721 on 08/11/2023 - 14:51
    +9

    I think Optus' systems have crashed trying to process all these first month cancellations.

    • neonlight on 08/11/2023 - 23:35

      More people will cancel now due to how poor their service is. Not sure if people regret staying with them now

      • chromium on 09/11/2023 - 13:53
        +1

        I stayed and don't regret it. Luckily I was home all day yesterday and don't rely on Optus for NBN, so wasn't really affected at all :)

        I do want to hit them up for a monthly discount though!

  • satyag on 09/11/2023 - 13:55

    I got bill few minutes back. Although i have cancelled from carpark, they still charged $69 extra on top of early termination fee $828. On cancellation day, they confirmed that they wont be charged for first month as its cancelled on the same day.
    Wondering anyone else also received the same?

    • designate on 09/11/2023 - 14:30
      +1

      Yeah same deal here, just call them or chat. Still in the middle of trying to get the $69 waived.

      Edit: got the charge waived.

      • satyag on 09/11/2023 - 22:09

        @designate,
        what reason you have quoted? They are not willing to waive mine as they say that postpaid contract comes with one month upfront cost.

        • designate on 09/11/2023 - 22:38
          +1

          I told them I cancelled on the day of the contract sign-up, didn't use the service. I stated the termination contract states only 24 months x $69/2. Chatted to 2 different operators.

          They waived it, got screenshots of proof. They won't give you an updated final bill but you pay $828 only hence the screenshot.

          Good luck!

    • BradH13 on 11/11/2023 - 10:03

      Yeah, happened to me too. Chat fixed it in 10 mins. Tried denying it but told them to read my chat history explaining how I would be charged (when I cancelled). $828 as expected in the end.

  • overlook on 09/11/2023 - 15:39

    do people get the early termination fee same time as first bill? I got my first bill but i dont want to get caught as it is due in 10 days and I dont have my phone nor i received the early termination fee

    • designate on 09/11/2023 - 16:01

      I did, if you didn't get the termination fee, better chat them up and check whether your account has been terminated properly

  • scar4ace on 09/11/2023 - 17:55

    So I guess I'm the only lucky mf that got 2 bills for the same contract/number (which was cancelled)

    One for $793.50
    And second for $855.82 ($793.50+partial $62.32)

    This will be fun

    • scar4ace on 09/11/2023 - 21:32

      $855.82 waived. $793.50 payable.

      Will chat or speak to retentions (or loyalty) tmr to see if I can sign up on a $34.5 monthly instead of paying the ETC.
      Wonder if I can port in my main number (even though I got a new number on this contract which I cancelled)

      • designate on 09/11/2023 - 22:35
        +1

        Tried this, they can't do anything with termination fee but can reactivate the service and was offered $49-$20pm. Their reason was "you cancelled the contract" but you never know, let me know if they would waive it. Also you may be on chat for 1 hour + cos of the recent outage

        • scar4ace on 09/11/2023 - 23:08
          +1

          yea thats what the rep I chatted to about the double bill suggested, new contract but the early term charge would sitll stand. ah well, think ill just let it go. still a ripper deal at $793.50 :)

          • joewg12 on 09/11/2023 - 23:54

            @scar4ace: Did you discuss with them about porting in main number?

            • scar4ace on 10/11/2023 - 00:35

              @joewg12: Nah I didn't get to that stage as the termination fee wasnt waived so left it at that.

  • designate on 10/11/2023 - 00:12

    Didn't want to wait anymore so downgraded to 128GB, got the 99 refunded. Have to speak with the franchisee and got my Bay p8p. Still no ETA on 256GB. Got charged the termination fee so didn't want to pay for that without phone in hand. I'm in WA.

    • Love Cheap on 10/11/2023 - 10:33

      Same. I swapped for black one and got the mint colour cover for the phone. So the colour doesn't matter

  • champo87 on 10/11/2023 - 13:10
    +2

    Got the call today that my Bay 256GB is ready at HN Springvale. Order placed on the 13th.

  • Lit Homie on 10/11/2023 - 14:44

    $793.50 not bad!!!! Finally got my bill, got the monthly waived

    • deepakkumar1983 on 11/11/2023 - 16:55

      How is that? I got too my bill today. $897. First month waive off will make it 828 only!

  • KrugerOz on 11/11/2023 - 12:18

    In stock now at Melbourne CBD.

    • yolk on 11/11/2023 - 13:22
      +1

      Got a txt last night stating it's ready for collection. Will be getting it later today - Bay 256

    • deepakkumar1983 on 11/11/2023 - 16:53

      Nothing at HN Hoppers Crossing.

  • London on 12/11/2023 - 14:59

    I had the first month waived after some difficulty dealing with one of the agents.
    Has anyone been able to get the full cancellation fee waived by recontracting?
    The best deal was the -50% per month, but I saw it too late to take advantage of it :(

    By the way, how can we pay the final bill when we cannot access our account?

    Cheers.

    • designate on 13/11/2023 - 09:57

      Check my comments from a few pages back.

      Termination fee will still be charged.

      Your account is still active in the Optus website and you will be emailed the final bill

  • neonlight on 12/11/2023 - 15:15
    +1

    I walked in to HN today asked the same sales guy. Bay 256GB coming in week. Other colours some have stock like Porcelain and Obsidian a few each

  • almostfrench on 12/11/2023 - 21:26

    I ordered and cancelled on the 13 Oct, and still haven't received any bill yet.
    Anyone in the same situation?

    • Love Cheap on 12/11/2023 - 21:50
      -4

      From my experience and what I have heard from others, it seems final bill is received once HN gives the phone to customer.

      • almostfrench on 13/11/2023 - 00:43

        I got the phone on the same day.

    • Jaitch on 13/11/2023 - 10:22

      Yes, exactly the same for me, picked up the phone on the 13th and cancelled shortly after. I haven't had anything since except an email and SMS confirming the cancellation.

      I can't access the Optus My Account.

      • Love Cheap on 13/11/2023 - 11:13

        Then they could be sending bills randomly. Give few more days and check with the Optus chat. Have your cancellation number handy as they might ask for it. To pay the bill, you dont need to login into Optus account because when they email the bill, it has their BPAY details.

        • almostfrench on 13/11/2023 - 16:12

          Finally. Just received my bill. They charged $69 for first month which was told to be waived when I called to cancel.
          I guess I need to call them

  • escusemay on 13/11/2023 - 03:17
    +2

    Was originally planning to cancel and prepared to pay the ETC but online chat offered me 50% ($34.50/month) for 12 months (they have to reapply the discount for the following 12 months next year) so I took up the offer. Thanks OP

    • Love Cheap on 13/11/2023 - 11:10

      They gave the same offer to me but I choose to cancel it. I am with Boost and paying $20 PM and data I was getting was more than enough.

      • huntabargain on 13/11/2023 - 11:22
        +2

        but it will cost you the same whether to keep or cancel? So could have saved yourself the $20pm from Boost and rather than pay upfront cancellation fee you pay it over 24 month?

        • Love Cheap on 13/11/2023 - 11:27

          Agree, cancellation fees will be same. But then I have to carry a new number for no reason and keep paying $34.50PM. In regards with paying it upfront, I paid it through a credit card that offers balance transfer with 0% fees over 24 months. I am going to finish it early but it gave the added flexibility.

          • scottb721 on 13/11/2023 - 13:20

            @Love Cheap: I did the 50% off thing just so I could 'pay off' the cancellation fee.

        • neonlight on 13/11/2023 - 20:29

          This is true though. If they do offer it no way they will gurantee you can have it for the 2nd lot of 12 months after initial 12 months lapsed. So that's a risk there.

          If they charge you full $69 a month after first year not worth it.

          Also sometimes it's better to cut ties with a company who cannot address outages or compensation

          • scottb721 on 13/11/2023 - 21:31
            +1

            @neonlight: From the fine print -

            "Your cancellation fee will be half of your minimum monthly charge x months remaining"

            So the cancellation fee after 12 mths will be $414.

            I won't be using the SIM so outages aren't a problem but 'paying off the phone' is a much nicer proposition for me.

            • neonlight on 14/11/2023 - 14:51

              @scottb721: I got my phone today, I'm trying to see how to go about it to do the same as yourself. Its currently suspended my account. And I'm wondering how to talk to Optus to get such a discount so I can pay the termination fee over course of 24 months.

          • id on 13/11/2023 - 21:32

            @neonlight: there's no risk after 12 months. have you worked out the penalty if you leave after 12 months? :)

            • scottb721 on 13/11/2023 - 21:33

              @id: "Your cancellation fee will be half of your minimum monthly charge x months remaining"

              • id on 13/11/2023 - 21:36

                @scottb721: log into your optus app it will tell you the remaining balance of termination fee. so really any time you want to cancel, you are just paying almost the same as when people cancelled in the parking lot.

                • id on 13/11/2023 - 21:44
                  +1

                  @id: ignore me. im covid positive atm. :( i just realised you are saying the same thing.

                  • scottb721 on 14/11/2023 - 01:04

                    @id: I'm still having birthday drinks so ignore me too lol :-)

            • neonlight on 14/11/2023 - 15:08

              @id: My account is suspended at my request. And the app no allows me to see the PDS or contract termination details

          • escusemay on 14/11/2023 - 01:44
            +2

            @neonlight: @neonlight After reading various comments in this thread, I made sure to get the second lot of 12 months at 50% by getting it in writing. Whether or not they’ll do it automatically next year is the question but at least they can’t deny not offering it to me

            Hope this helps someone out with the retentions team

            https://imgur.com/a/I4Pqb1U

            • neonlight on 14/11/2023 - 14:43

              @escusemay: Sounds great. Can I ask how you negotiate to get the discount over the course of the 24 months?

              Would like to know the process. I got the Bay 256GB today.

              Planning to either cancel or if they keep the plan at half price like yours I would stay.

              There's no difference and I don't lose out if they retain me for the rest of contract with half price, which is the same cost as termination
              Maybe I use the outage as a reason

              • escusemay on 15/11/2023 - 04:11
                +1

                @neonlight: Outage, data breach, unstable service, slow chat replies (I had a feeling they would be inundated with messages following the outage so I initiated a chat and they took over 6 hours to reply) should be valid reasons to hopefully get you to retentions.

                Yeah no reason to cancel now if you can get the 50% applied. I’d rather more working capital now with essentially a free SIM for overseas visitors to use etc.

  • akanub on 13/11/2023 - 14:11

    anyone know if optus bills can be split? i can see when i try to pay the bill I can select how much to pay

    • Reveen on 14/11/2023 - 11:17

      Yes.

  • dongltron on 13/11/2023 - 14:17

    For anybody watching this thread, I have just received my bill today. I got the phone exactly one month ago.

    • camshandez on 14/11/2023 - 12:59

      Bill emailed or sent physical in post? Haven't got an email yet and I too go mine on the last day available

  • ac1410 on 13/11/2023 - 14:21
    +1

    So when contacted Optus chat about cancelling the rep mentioned I could use the $500 gift card to pay for cancellation. So I inquired with Harvey Norman chat but they said I would need to go into the store to ask for it.

    Has anyone somehow managed to squeeze out the $500 GC from HN?

    • techdave on 13/11/2023 - 14:50

      I would imagine this $500 is part of HN funding the phone, but I hope I'm wrong…otherwise this would be a ~$320 phone!?

  • LiQiD on 13/11/2023 - 18:57

    For those that are still waiting for their handset and haven't cancelled the plan I'd suggest getting onto chat and request for the bills to be waived since you do not have the handset to use the new service. With this, your new ETC should be 828 - 69x2.

    I was able to get the 1st & 2nd bill waived for a 'friend'…..

    • neonlight on 13/11/2023 - 19:02
      -1

      Nah it doesn't work. You can get a portion of your bill waived not the lot. Their terms as mentioned you activated regardless you use it or not you pay it. Optus service has nothing to do with your hand set. Even if you don't use it you still pay unless you suspend it immediately after signing contract

      You can argue about it. YMMV but their terms is quite clear. You either cancel immediately or suspend immediately then there's no bill except termination fee

  • benjiballs on 14/11/2023 - 10:55

    I received my handset 4 weeks ago and have yet to cancel my plan with Optus. Does anyone know if I can still cancel and pay half the cost of the remaining contract?

    • CodeXD on 14/11/2023 - 10:56
      +1

      You can cancel whenever you want and pay half the remaining contract.

      • benjiballs on 14/11/2023 - 11:52

        Awesome, thanks for your help!

        • CodeXD on 14/11/2023 - 11:53

          Make sure you work out and know what you should be paying to terminate the contract. Optus has been money grabbing and has double charged people in general and in this deal too.

          If they want you to pay for another month's worth of plan, then that month should not be calculated into the cancellation fee for remaining contract.

        • scottb721 on 14/11/2023 - 11:55

          Just remember, if you don't want to stump up all of the fee in one hit try the option by getting the 50% discount applied, that way you can pay it at $35/mth for the next 1 or 2 years.
          If they don't give you the 2nd year discounted, the termination fee will be approx $400 payable this time next year.

  • Kkuba on 14/11/2023 - 11:06

    Just got my bill $897

    Ordered and picked up on 12/NOV and cancelled on the same day.

    Seems they have charged me the first month and the full ETC.

    Have been on a call but no luck, will try the chat line.

    • camshandez on 14/11/2023 - 13:00

      How'd you get the bill? Email or physical letter in post?

      • Kkuba on 14/11/2023 - 14:03

        Email

        Edit: just on chat with customer service, and they are telling me to get in touch later as they cannot see the bill in their system… ??

        • camshandez on 20/11/2023 - 09:14

          oh man, 3 hours on chat with Optus, I never got emailed my bill, they said they had the correct email address in their system. Eventually convinced support to re-enter my email address and magically the bill came through.

          Also charged for the full first month, after highlighting that the bill said I cancelled on the 12th Oct, how is it possible that I could have used the service from 12th Oct to Nov 11th, and they then said they'll add credit to my account the "monthly service fee".

          Should be able to pay the bill today for just the $828

          • Kkuba on 20/11/2023 - 13:10
            +1

            @camshandez: I can confirm I got the first month waved. 828 owing. as per my account.

  • jaballa on 14/11/2023 - 12:34
    +2

    Picked up bay 256gb hn north Ryde.

  • designate on 14/11/2023 - 12:52

    Pixel 8/pro prices now reduced by $400 across all retailers.. it won't impact the contract termination fee though.

    • neonlight on 14/11/2023 - 21:21
      +1

      Even reduce by $400 the handset is till $1399 for 256GB

      The initial price is ridiculous to start with. $1399 was meant to be the correct price to start with and discounted price should be around 1k

      At least that's how I would call fair price

  • Elly18 on 14/11/2023 - 13:06

    Almost two and half weeks later. Harvey Norman Head Office has refused to honour the promotion despite everything including my evidence of purchasing the phone on October 10th.

    They only offered to provide me the phone if I paid the rest of the phone value on the invoice minus the Optus plan cancellation fee. Which is over another $1000 I believe. I also have a bill from Optus now for cancellation of the plan for $793 to be paid on November 26th.

    The liason officer at HN Head Office said that anyone who cancels 6 months down the track will have to pay the remaining cost of the phone. This is despite me clearly telling them that this was a Gift Card Voice plan and phone has been paid for in full on the day of plan activation.

    During the last few weeks I was unable to get a surname of anyone involved in this. The liason officer refused to provide any details of anyone who worked at Harvey Norman, be it the franchisee owner, themself or their manager for escalation.

    My only avenue now is to go to NSW fair tradingand lodge a complaint. Has anyone been down that path before?

    • Love Cheap on 14/11/2023 - 13:47

      What is Gift card voice plan ?

      • Elly18 on 14/11/2023 - 13:48

        That is the name of the Optus plan in the contract terms

        • Love Cheap on 14/11/2023 - 13:56

          Hmm, that is something quite new and interesting from HN.
          Just asking, did you received any gift cards from HN when signing the agreement ?

          • puffinfresh on 14/11/2023 - 14:39
            +1

            @Love Cheap: Optus and HN teamed up to offer a $500 gift card when you signed up to a $69 plan for 24 months. This is the "gift card plan".

            Google were offering various offers for the purchase of a Pixel 8 Pro, such as a $150 gift card.

            It seems Harvey Norman decided to combine these offers; the $500 (or perhap higher) kickback from Optus, and the $150 (or perhaps higher) kickback from Google and instead offer a free Pixel 8 Pro in place of the gift cards. Obviously $650 isn't enough to cover the cost price of the phone, but the money flowing to them from Google or Optus could have easily been higher than what they were passing onto customers. They may have also foolishly factored in additional kickbacks they get after you've been on the contract for 3 months.

            Regardless, from Optus' perspective, they have no idea whether or not you were being provided with a Pixel 8 Pro, or whether you just joined for the $500 gift card deal. That's why cancellation of the plan is not tied to receiving the phone (except for Elly18 who has come across a dodgy HN franchisee).

            No; you don't get a gift card (again, except for the one person that got lucky and got a $150 gift card too).

          • gamerkonks on 14/11/2023 - 14:43
            +1

            @Love Cheap: The "gift card" is the $1699 that covers the cost of the phone.
            The name of the plans that Harvey Normal offer are called "Gift Card Voice Plan"
            https://www.optus.com.au/harvey-norman

    • scottb721 on 14/11/2023 - 15:39
      +2

      A simple question to be asked at Fair Trading - "Was the offer dependant upon the customer maintaining the mobile service?"

      • Elly18 on 14/11/2023 - 16:11

        Absolutely. That goes right to the heart of the matter.

    • id on 14/11/2023 - 16:45
      +3

      They have breached their own contract. They cannot change the terms you signed up for. Surely you will win but quite a headache route. Now this will be a "BIG" lesson for those wanting to cancel before they even get the phone! even though it seems like a rouge HN franchise.

      • neonlight on 14/11/2023 - 17:33
        +5

        I picked up today did not get questioned. If I was to be questioned I still got contract.

        I said it many times on previous comments keep the contract regardless if you suspend or not have the phone then you do whatever with it. It's not worth 34.50 or 69 for the hassle you get and time spent on this when the HN franchisee decides to screw you over.

        I did warn people but nobody really listen

        However I appreciate the discussion so I know about the suspension thing to save some money.

    • Elly18 on 07/12/2023 - 17:26
      +11

      Happy to report that I received my phone two days ago. After HN head office decided they were not interested in helping and just siding with the store owner I lodged a case with NSW Fair Trading. A few days later NSW fair trading called but the case manager stated they take a neutral position, hear both sides but can't force the other side into any special arrangements. I did not have high hopes after hearing that.

      In a sudden about face though I got a call from the case owner two days ago and received an email stating that the store owner was willing to provide the phone as a 'goodwill gesture'. Such a laughable backdown.

      At least the right outcome has been reached.

      • id on 07/12/2023 - 18:27
        +1

        Good effort! Well deserved.

      • scottb721 on 08/12/2023 - 08:03

        That's fantastic news.

      • Elly18 on 24/12/2023 - 08:32
        +7

        A Christmas Miracle.

        My final note on this is that at some point in an effort to get the phone I had Optus open a second account tied to the closed one, can't say if that helped or not. At the time Optus promised me I would be refunded the cancellation amount but later they rejected it and I was faced with the cost of two $69 plans. A week ago I was refunded the $793 for the first account after a lot of calls and chasing. This put me on parity with the value of the original deal though I still had to cancel the new Optus account.

        On Wednesday I got a call from Optus. This time from someone in Australia who clearly knew what they were doing. I was told the new service would be cancelled on Friday if I didn't do anything because porting the number back from the other provider which it was ported out to originally failed, unless I organised a new number or go into an Optus store to authorise correct porting of the number. On Friday I had a conversation with the same person I told them I wasn't interested in keeping the account. They cancelled the service with all costs wiped including the cancellation fee.

        After all that happened the total cost to me is $69 but I think after all the trouble and calls it is only fair.

        • username999 on 24/12/2023 - 20:16

          Glad everything work out for you man plus that bit extra. I've been following your predicament even though I didn't get this deal myself.

          Tbh, with what you had to deal with, I'm glad you ended up only paying the $69 overall. I wouldnt want to deal with that. All the best to you. Cheers.

        • zb c on 24/12/2023 - 20:41

          Good outcome mate, with everything and all the hoops that were jumped.

          Glad you finally were able to get what you purchased from the "goodwill" of HN and then Optus adding that bonus cherry on top after all that had happened.

          Have a great Xmas

  • smartchoicecz on 14/11/2023 - 19:58

    So today I finally went to the Optus chat to cancel the service and got the counter-offer of 50% discount for 12months ($34.5/m) unfortunately they weren't able to apply it till the end of the contract. So I opted to stay with them a little longer (will be using the SIM as a data SIM in my Ipad), not too bad I would say. Didn't have to pay the termination fee either

    • id on 14/11/2023 - 20:04

      "they weren't able to apply it till the end of the contract." that makes little sense.
      Talk to retention team who has the authority to apply it immediately. (The first line of people you chat with don't have that authority) They can apply it for the first 12 months. And it will start the next billing cycle. Then they will add a note to give you the same offer for the next 12 month (meaning you'll need to chat with them again after 12 months).

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