This was posted 1 year 4 months 22 days ago, and might be an out-dated deal.

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Free nbn FTTC/FTTN Technology Upgrade to FTTP (Save $49) & 3 Months Speed Upgrade at No Additional Cost @ Superloop

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Free nbn FTTC/FTTN Technology Upgrade to FTTP (Save $49) & 3 Months Speed Upgrade at No Additional Cost @ Superloop
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chan1 on 09/08/2023 - 17:22 superloop.com (2989 clicks)
Last edited 19/07/2024 - 11:24 by 2 other users

This looks like a pretty good deal to upgrade into FTTP. Currently, I have an FTTN connection, but unfortunately, I can't achieve download speeds beyond 60 Mbps or upload speeds above 5 Mbps. I happened to come across the message below on Superhub:

Take your final step toward fast, reliable internet and enjoy boosted speeds of up to 100/20Mbps on your current Standard Plus nbn50 service for 3 months. Just click the button below and Flip to Fibre.

Here what T & C says:

To be eligible for this Offer, you must:
• be at least 18 years of age with a current Australian residential address; and
• be a new residential nbn customer or an existing customer of Superloop on Superloop's 12/1, 25/5 or 50/20 plan on FTTN; or
• be a new residential nbn customer or an existing customer of Superloop on Superloop's 25/5, 50/20, 100/20 or 100/40 plan on FTTC; and
• have premises that have an eligible service qualification; and
• be on either FTTN or FTTC technology types to upgrade.

Customers transferring from FTTN will receive increased speeds to the equivalent of our 100/20 plan.
Customers transferring from FTTC will receive increased speeds to the equivalent of our 250/25 plan.

Following the 3-month period, your speed will revert to its original speed unless you decide to upgrade to the higher tier plan, whereby the costs of that higher tier plan will apply.

Enjoy.

(See here for information about nbn's FTTP technology upgrade)

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Referrer gets 10% off for 6 months.

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closed Comments

  • aaronaldo on 09/08/2023 - 17:29
    +2

    Interesting, as everyone else only offers FTTP for 100+ plans which comes with a higher pricetag. This way you're locked into superloop if you wish to retain your lower speed on FTTP unless I've misunderstood

    • chan1 on 09/08/2023 - 17:46

      For me, the new NBN plans are more expensive than my current package. I don't want to deal with the hassle of switching providers every 6 months. I think, there is no locked contract here:

      If you disconnect your Superloop nbn service in less than 30 days, a minimum cost of one month service charge and the price of the monthly internet service charge will be applied as set out in our Critical Information Summary (CIS).

      • aaronaldo on 09/08/2023 - 18:06
        +3

        What I meant (and how I understood it) was if you were on 50/20 and get FTTP, you'll get bumped to a higher speed for 3 months, but have the option to drop back to 50/20 on your original plan. However, if you then choose to switch provider, no one else I know offer FTTP for a 50/20 speed, so you're stuck with superloop unless you do a speed(and rate) increase

        • Twix on 09/08/2023 - 21:39
          +1

          You are not stuck with Superloop. If you swap ISP you can select any speed tier.

        • gosund on 10/08/2023 - 00:08

          Correct me if I am wrong.

          Unless the link in this post had changed, the page I got on clearly tells that the 50/20 interim plan is just like a bridging visa, once your upgrade completes your new plan which is at least 100/20 tier will kick in and continues onwards.

          I can't see any implication that you can switch to FTTP and still stay on any plan lower than 100/20.

          • aaronaldo on 10/08/2023 - 11:55

            @gosund: It's in the T&C in the original post, point 11:

            Following the 3-month period, your speed will revert to its original speed unless you decide to upgrade to the higher tier plan, whereby the costs of that higher tier plan will apply.

            EDIT: Seems like Op referred to a T&C that is different to what's on the website?

    • Smigit on 09/08/2023 - 19:35

      Looks like they do a temporary 3 months upgrade to either 100/20 or 250/25 then downgrade you. I can only guess the temporary upgrade lets them meet NBNs upgrade requirements.

      I imagine other people upgrading via other providers could eventually change to a lower tier plan as well, once the upgrades complete.

      Just checked Aussie Broadnand and they do allow lower than 100/20 plans on FTTP locations, so I don’t think there’s any requirement for FTTP to be 100/20 or more long term, however that is the threshold to trigger the infrastructure upgrade with NBN from what I’ve read.

      • AusNugz on 09/08/2023 - 19:41

        Threshold for upgrade is 100/20 for FTTN or 250/25 for FTTC.

        • Smigit on 09/08/2023 - 19:45

          Yeah fair enough, thus why Superloop upgrade you to those temporarily.

          Bit surprised that NBN would be ok with a promotion encouraging people to do a short term switch then then go right back down given they were looking to focus on customers that would take full advantage of the upgrade, thus the minimum limits. Doubt there was anything stopping anyone doing this already as most ISPs do not have contract periods, but surprised an ISP would broadcast it. That and it’s in the ISPs interest for people to stay on the higher tier plan for higher margins.

          Flip side it makes sense for those on FTTN or FTTC to do this in case upgrade policies change in the future and getting FTTP becomes more of a hassle.

          • AusNugz on 09/08/2023 - 19:55
            +2

            @Smigit: I think NBN just wants to be able to say “x number of premises have taken up the upgrade” at this stage, they might toughen up on plan downgrading in the future.

            Net benefit for the RSP as FTTP will be less likely to have faults saving labour costs.

  • Weshouldgetsushi on 09/08/2023 - 17:43
    +2

    Wish I could achieve upload speeds of 60 Mbps.
    My downloads are much faster than yours though.

    • chan1 on 09/08/2023 - 17:48

      Sorry my bad, fixed it now 😬

  • mandelbrot on 09/08/2023 - 17:51

    $100pm for 1000/50 FTTP with More Internet if you pay with a CommBank card

  • Gravehaunted on 09/08/2023 - 18:07
    +1

    With superloop, the “speed boosts” give an extra 7mbps. Not the claimed “double”

    • [Deactivated] on 09/08/2023 - 19:19
      +1

      Or really? Thats a bummer.

    • Nousernamehere on 09/08/2023 - 19:35
      +2

      Are you on FTTN?

      I go from 50 odd Mbps sync to over 100Mbps with the speed boost, so can't exactly blame Superloop if your FTTN isn't capable of going to 100Mbps…

      • Gravehaunted on 09/08/2023 - 22:57

        I am HFC, curious to hear others input on this

        • tempco on 22/09/2023 - 21:29

          same with FTTN - I go from ~47 to ~95 with speed boost.

          • Gravehaunted on 22/09/2023 - 22:03
            +2

            @tempco: I was wrong everyone. I had a hardware failure, limiting my speed.

  • cycleri3 on 09/08/2023 - 18:34

    Your address is currently connected via nbn FTTC. Unfortunately NBN Co have not yet scheduled a date when your address will be Fibre-to-the-home upgrade ready.

    Still can't sign up if you live in a unit :(. I am FTTC and my neighbours with single house have upgrade option and I don't.

    • casualusercts on 09/08/2023 - 19:08

      Yep, same. NBN continues to just ignore anyone that doesn’t live in a stand-alone house.

      • freefall101 on 09/08/2023 - 19:19

        I’m on a block with two houses (split as unit 1 and 2), the second has NBN (because it was built in 2019) but because I’m in the original house I can’t get it.

        To add salt to the wound, if I try to pay NBN for the upgrade I get quoted $3800.

  • USER DC on 09/08/2023 - 19:00
    +1

    Same thing here
    Your address is currently connected via nbn FTTC. Unfortunately NBN Co have not yet scheduled a date when your address will beFibre-to-the-home upgrade ready.
    If you register your details below, we will let you know when you can Flip to Fibreand invite you back here to choose a plan. Alternatively, you can switch to Superloop FTTN now and we will keep you updated on exactly when you can Flip to Fibre as a valued Superloop customer.

    I guess I will stick to 5G in the mean time

  • [Deactivated] on 09/08/2023 - 19:24
    +1

    Hey Guys, for FTTP, do you need a modem and a router OR just a router is enough? Really apprciate any response. Thanks.

    • Nousernamehere on 09/08/2023 - 19:25
      +2

      Just a router that has a WAN port should suffice.

      • [Deactivated] on 09/08/2023 - 19:27
        +1

        Thanks mate. Already have an ASUS router, so I am good to go.

        • Twix on 09/08/2023 - 20:54

          Plug in the ASUS router to the nbn NTD.

          • [Deactivated] on 09/08/2023 - 20:59

            @Twix: Ya Got it, about to order superloop, but they seem to be giving an eero6+ which I dont need. I need to ping the CS tomorrow to ask how to order the internet without the eero as its 18 months contract.

            • Twix on 09/08/2023 - 21:04

              @[Deactivated]: Put in your location, select the speed you want and checkout. Don't add the eero to your cart.

              • [Deactivated] on 09/08/2023 - 21:06
                +1

                @Twix: Ah Damn, what was I thinking. I thought they included it by default. lol. Thanks. Will place the order now. I wonder why they ask the shipping address though during signup.

                • Twix on 09/08/2023 - 21:11
                  +1

                  @[Deactivated]: It would be for those that want a router and SL don't bother changing it. Put in your name and address again.

                  • [Deactivated] on 09/08/2023 - 21:17
                    +1

                    @Twix: Thanks, ordered the 1GBPS, lets see what this is all about.

  • Graffin on 09/08/2023 - 20:43
    +2

    A bit unfair to those on HFC. Yes, I know it's supposed to be the next best thing, but in our area where there's overhead cabling and outages galore, HFC isn't all it's cracked up to be. Sure, I have had speeds up to 270 on a 250/25 plan, but NBNCo should just give EVERYONE FTTP (essentially Labor's original plan for the NBN… not this messed up mix of technologies).

  • smiles on 09/08/2023 - 20:55

    guys, I have Hybrid Fibre-Coaxial (HFC) at my property. Is it worth upgrading to FTTP?

    • Twix on 09/08/2023 - 20:58
      +1

      Only if you have a spare $10k to $40k.

      • smiles on 09/08/2023 - 20:59
        +1

        ha ha… Got it.

    • Russ on 09/08/2023 - 21:07

      If your speed is acceptable and there aren't any problems, not worth upgrading, for any connection type.

      I know someone who has HFC and lives near the top of a hill, and roughly once a year the HFC NTD fails, possibly from lightning damage. For that person, an upgrade to fibre will improve reliability, so it is worthwhile for that person - but only because their internet has problems.

      Sadly there is no fibre upgrade offer for that person.

      • smiles on 09/08/2023 - 21:16

        Makes sense mate. I am roughly getting 37.7Mbps / 18.8 Mbps. There are some buffering issues sometimes

        • Russ on 09/08/2023 - 22:28

          There are some buffering issues sometimes

          If that happens mainly during peak hours, it could be caused by two things:

          • HFC, being a shared line with multiple houses connected, could have reached its peak capacity, or
          • Your internet provider didn't buy enough CVC, which is often how discount providers save money.

          If it's the latter, changing to a tier-1 provider may fix it. But there's no way to know which of the two causes is the one causing the buffering. You could try changing to someone like ABB for a single month, and see if the buffering goes away.

  • tor on 09/08/2023 - 20:57
    +5

    There's a guy who's made a map where you can inspect if your property can upgrade yet; https://lukeprior.github.io/nbn-upgrade-map/?suburb=daisy-hi…

    • randomdude14 on 09/08/2023 - 23:06

      This is sick. Hats off to the developer

    • sween64 on 21/02/2024 - 14:35

      It’s not accurate. My address is showing is FTTP which it is not.

  • aaronaldo on 10/08/2023 - 12:13

    Strange, in the cost summary, I was expecting it to reflect the price of the interim plan, not the speed increase plan?

    https://imgur.com/a/IstQqCx

    • chan1 on 10/08/2023 - 12:42

      I believe you can only request this through the superhub.

  • aaronaldo on 10/08/2023 - 12:19

    @chan1 where you did you get the T&Cs from? The website is still referring to the old T&Cs, which does not mention about the 3-month period you had in the original post:

    https://files.superloop.com/terms/SL-Residential-F2F-TCs.pdf

    • chan1 on 10/08/2023 - 12:40

      Terms & Conditions are displayed in the superhub.

      • aaronaldo on 10/08/2023 - 13:01

        Ahhh…. So is this only for existing customers then?

        • Twix on 10/08/2023 - 13:52

          T&C says new and existing customers.

          • aaronaldo on 10/08/2023 - 14:46

            @Twix: But superhub is only for existing Customers…. man I'm confused.

  • rkg on 10/08/2023 - 17:53

    If you get free upgrade to FTTP then you are stuck for 12 months. I recently explored and all providers have that clause. Otherwise they will charge you some fees that depends on how much it would have costed to upgrade.

    • mandelbrot on 10/08/2023 - 19:32
      +1

      Some providers allow you to downgrade the plan after your FTTP upgrade (generally 1 month) at no penalty. e.g. Aussie BB and More Internet

      • Twix on 10/08/2023 - 19:49
        +2

        Superloop and Leaptel allow this too.

    • Twix on 10/08/2023 - 20:11

      The fee doesn't depend on the real FTTP installation cost.

      There is a $200 nbn downgrade fee if you change to a slower speed plan before 12 months ends. It is up to the ISP if they pass the $200 nbn downgrade fee onto you or not. Superloop don't pass on the $200 nbn downgrade fee so you're not stuck.

  • bobwokeup on 10/08/2023 - 20:02

    Thanks OP although our suburb was listed as one of the first back in 2021 and we still don’t have it so I’ll be waiting awhile haha

    • Twix on 10/08/2023 - 20:14

      @bobwokeup what suburb? Do you have FTTN or FTTC?

  • jaydee4 on 11/08/2023 - 18:45

    Can you get the FTTP box installed on the second floor? I have all my networking and home security devices upstairs.

    • bmerigan on 12/08/2023 - 21:04

      Good question, I'm about to find out I think. I'm getting a technician pre-install visit next week to confirm locations.
      The ISP website says it goes to the closest room to the street. In my house that's the garage. My stuff is on an internal wall 1 room further in.

    • mandelbrot on 13/08/2023 - 13:43

      Your best option is go get a sparky to run a conduit with pull through cable to wherever you want the inside box. The NBN installer can use that to do the install on the second floor.

      • bauser99 on 05/09/2023 - 18:37

        I currently have copper from the Telstra box connected to a phone plug in the office downstairs… however the Telstra box is located outside the garage wall on the other side of the house and I understand the NBN external utility box will go right next to it.

        I don't want the NBN installer to stick their internal connection box in the garage, can they "follow the copper" and stick it next to the current phone plug in the office or it's my problem to hire a sparky to do the internal cable run?

  • financialminimalism on 29/09/2023 - 12:54
    +1

    BE WARNED: Superloop try to lock you into 30 days notice period to cancel and charge you an additional month despite you moving to another provider. Went through the upgrade with them, but both on FTTN and FTTP we had terrible connectivity. It was strange, speed test and pings were okay, but it took ages to to load anything on all devices. Immediately prior to switching to Superloop our service was fine, and then we switched to another provider after the upgrade and the service immediately improved.

    • bobwokeup on 29/09/2023 - 13:49

      I’ve been with Superloop for nearly 2 years and have similar issues. Just did another speed test and yep it looks fine. Could it be that the server is in Geraldton?
      Also who did you switch to?

      • financialminimalism on 04/10/2023 - 01:53
        -1

        Tangerine (Vocus). It's been smooth sailing with them, all the issues stopped immediately.

        • bobwokeup on 04/10/2023 - 10:24

          Ah okay thanks. Is there a way to find out where their servers are based?

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