This was posted 16 years 8 days ago, and might be an out-dated deal.

Related
  • expired

Dell Vostro 220ST Desktop with 19" Monitor - $238.64

8210
Dell Vostro 220ST Desktop with 19" Monitor - $238.64Affiliate
Go to Deal
Cashback
LBen V Dell on 14/11/2008 - 16:02 www1.ap.dell.com (4651 clicks)
R221122AU
This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

UPDATE: DEAL IS NOW DEAD.
Dell Deal Died at approx 1930hrs (NSW time) 14NOV08 .
It had a public lifespan of approx 3 hours.
Congratulations to those who did get it - Keep an eye on this thread to see if they hold true to their word.

UPDATE2: DELL is trying to avoid the contract.
Read this site: to see why I think Dell are breaching Australian law with this one:
http://www.dodgydeals.com.au/2008/11/why-i-believe-dell-are-…

Read the directions carefully!.
Dell have done it again!!! All new and all cheaper!!!

ORIGINAL DEAL:.
Vostro Slim Tower 220S

  • Intel(R) Pentium(R) Dual-Core Processor E2200.
  • Dell 19" Entry (E198FP) Flat Panel LCD Monitor.
  • 4GB (2X2GB) NECC Dual Channel DDR2 800MHz SDRAM Memory.
  • 160GB SATA 3.0Gb/s Hard Drive with NCQ.
  • 16X DVD + / - RW WITH Dual Layer Write Capabilities.
  • Integrated Intel(R) Graphics Media Accelerator X4500HD.
  • Integrated 5.1 Channel (Audio).
  • 1 Yr Next Business Day Onsite Service.
  • Genuine Windows Vista(R) Home Basic 32 bit SP1 Edition.
  • Microsoft(R) Works 9.0.
  • No Security Trialware.

RECOMMENDED UPGRADES:.

  • Dell 22" Entry (E228WFP) Wide Screen = $136.40.
  • 250GB SATA 3.0Gb/s Hard Drive with NCQ = $30.80.
    (TOTAL PRICE WITH RECOMMENDED UPGRADES = $397.19.)

DIRECTIONS:.

  1. Visit this link to go directly to configuration).
  2. Use E-Code: R221122AU (It will appear as $799, look at point #4. below!!).
  3. Customise PC as required.
  4. On the 3rd customise page, YOU MUST UNTICK EVERYTHING. IN "More Accessories" (Except those you want obviously - The Logitec keyboard and mouse is actually quite good value).
  5. Use: HK$7SKXL4F?932. coupon code for an extra 5% discount. (Only valid for up to 3 PCs SEE BELOW for more).
  6. I will supply you with a paypal account for donations. to me :).
  7. Get in quick! This is a "LIMITED TIME DEAL!".

EVEN BETTER!.

Spend Over $1,500 and purchase LESS than 5 PCs and get 10%. OFF!!!
USE HN0?F6KG3KZTM3. instead of previous coupon code!

Don't forget to pay by internet transfer…
And this is no mistake! Marty Filipowski., senior manager of corporate communications for Dell Australia and New Zealand says "and we (have) reviewed the process to prevent future mistakes. http://apcmag.com/Content.aspx?id=3192

So obviously this is no mistake - Its all legit!

Computing Dell Vostro

Related Stores

Dell
Dell

closed Comments

    • Ben V Dell on 16/11/2008 - 19:15

      This whole thing will be a PR nightmare for Dell.
      Especially considering their previous actions and comments in regard to these 'mistakes'.

      Check out http://www.dodgydeals.com.au/2008/11/dell-deals.html

      • randoom on 17/11/2008 - 08:15

        We need to make sure it is for them. I'm going to fill out the ACA, Today Tonight contact forms later today. I'd encourage others who want to try and get their computers / make life painful for Dell to do the same.

        Like any story you see on those shows, the more bad press, the more likely they'll be to back down.

  • unitedbythemoment on 16/11/2008 - 19:42

    Are we all ready for our phone calls tommorow telling us that are orders are cancelled..

    Ive got to get to the bank early and pay for mine so then i can go on about how ive paid for the item so a contract has been formed,, and that ill be expecting my machine in the next week or so. And that if they dont deliver ill be contacting the ACCC or my lawyer.

    Just remember be confident and don't give up. be persistent!!

  • suchislife12 on 16/11/2008 - 21:38

    lol i payed full price on my computer

  • elcheapo on 16/11/2008 - 22:24

    Hi Ben,

    Just another article about Dell pricing stuff up to add into your dodgydeals repertoire:

    July 2008
    http://technollama.blogspot.com/2008/07/dell-involed-in-mass…

    Those Chileans people were talking about class actions :) !!

    That's the way!!

  • joequimby on 17/11/2008 - 02:36

    Just reading through the terms and conditions of Dell and wanted to see what you guys thought of this..
    Dell has 3 online policies, found here: http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/…

    The Terms and Conditions of Sale ("Terms and Conditions") found here (http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/…) state:

    1. DEFINITIONS
      "Contract" means a contract for sale by Dell to the Customer of the products and/or services incorporating the Terms and Conditions.

    2. FORMATION OF CONTRACT
      2.1 No Contract shall come into existence until the Customer's order has been accepted by Dell and such acceptance has been received by the customer. The contract shall deemed to be concluded at the time and place where such acceptance is received by the Customer. The Customer warrants that it is buying for its own internal use only and not for re-sale purposes.
      2.2 The products sold and/or services rendered are subject to the Terms and Conditions to the exclusion of any other terms and conditions stipulated or referred to by Customer. The Customer acknowledges that it is aware of the contents of and agrees to be bound by the Terms and Conditions.
      2.3 These Terms and Conditions are subject to the laws of Australia including without limitation the Trade Practices Act 1974 (the Act).

    To me, its no doubt written in Dell's favour and says that no contract exists unless the order acceptance (second email) is sent to the customer. When we placed the order, there was a box we ticked saying we agree to these terms and conditions. How well does this stand up realistically if we were to press on? Dell obviously has a smart legal team who carefully wrote out the above, so it seems like we dont have much a case, other than a large group of people in a number of forums.

    Don't get me wrong - I placed an order for this and would love to get the PC, but just putting it out there for the more knowledgable to discuss.

    • cacbm on 17/11/2008 - 03:55

      Of course the T&C are written in Dell's favour, they wrote it!!! But it doesn't mean that they are above the law though.

      To me the issue is simple. Dell offered me a computer and when I click "ok" it constitutes acceptance. Mere acceptance won't be enough and consideration is needed, which is why I then transfer money to Dell's account.

      Issue will arise if you used a credit card to pay because you have not actually provided a solid consideration to them (although one can argue a charge on a credit card is a form of consideration). They can revoke the charge and that's that.

      I ordered one thought bank transfer, let's see how it works out on Monday.

    • randoom on 17/11/2008 - 08:18

      From my point of view (no legal experience at all): why would they need to call us all and get our permission?

      If there was no contract, then they could just do whatever they'd like and mass email us all and dump our orders. Their phone calls are evidence they legally need us customers to cancel the orders; otherwise, they seem bound to deliver.

      • surm on 17/11/2008 - 11:15

        Suppose your local computer store/computer fair had a special clearance price for a similar desktop and you instead choose this DELL offer.

        Now the special clearance price at your local store/computer fair is gone and if DELL does not honour the deal you already paid, you will be disadvantaged by DELL's mistake. Shouldn't DELL compensate the buyers in this case?

        • randoom on 17/11/2008 - 12:24

          Excellent point - I'd actually thought of the same thing with regard to if someone is actually buying this for a business or office etc.

          I could debate to Dell that my computer is going to be used for my employment (which, since I really do work from home sometimes, is), and me not having the computer from their "mistakes" affects my income.

          I'm very tempted to tell them this when they call me and see what they say..chances are they'd shake it off. However, last time, they took over a month to deliver a Dell laptop to me. A few phone calls and a lengthy complaint later and I've got extended warranty and free peripherals. There is hope - it's not over til it's over.

  • jaymo on 17/11/2008 - 12:21

    any calls any calls?

  • Foma2 on 17/11/2008 - 12:29

    Thanks to Ben V Dell, RockDJ and cacbm for their input (and others as well).

    Looking through the thread I reckon I found something that would get us closer to making Dell to abide to the contracts (and it is what all of us have at the moment at least the ones who paid via EFT but definitely not limited to those ones). Anyway look what we have :

    walugi wrote :
    "I wonder how they’re treating people who got that system but also bought those overpriced accessories."

    tes2131 wrote :
    "lol i payed full price on my computer"

    So, if walugi would keep us informed on his (full price) deal, then we would know how Dell treat customers on the same deal but with different PC configurations.

    And another thing is that on the first deal Dell was saying $399 is too cheap for the PC, OK now it was a $966.20 deal (see provided screenshots above) - people just did not select accessories they do not wasn't to - and now Dell is saying it was a "technical error". No it wan't. Probably they have some problems with their pricing policy, but it is up to them how much they want for a particular spare part.
    If they think that $966.20 is an unreasonable price for a slim desktop computer system (which is not much extendable and has half height PCI slots), then they are totally wrong. It is not that sort of errors when you can see $3 or $5 tag on something that would noramlly cost >$400. The advertised price was very good and it was reasonable.

    • walugi on 17/11/2008 - 19:57

      you mean tes2131 right?

      I was merely wondering :)

      I hate Dell.

  • tonyxu on 17/11/2008 - 12:30

    I haven't received any confirmation of orders yet. Any updates guys?

  • twlvlksjstlky on 17/11/2008 - 12:32

    Wow I hope to hell Dell don't screw us all over on this. I'm gonna fight til the end!

    Haven't received phone call or email about the order, received the acknowledgement though.

    We've just got to stick together! :D

    • tonyxu on 17/11/2008 - 12:54

      I am thinking if they do call, I will just say I am going to wait for others, talk to me later…. haha

      • twlvlksjstlky on 17/11/2008 - 13:57

        Yeah, I'll say my esteemed legal counsel is waiting on the ACCC, haha ;)

  • twlvlksjstlky on 17/11/2008 - 12:34

    Guys, check the link again, it's working again.

    http://configure.ap.dell.com/dellstore/config.aspx?c=au&cs=a…

    This time though the accessories on page are NOT ticked, whereby ticking them increases the price FROM $799.

    I feel so jipped by Dell, this is ridiculous.

  • tonyxu on 17/11/2008 - 13:03

    they honoured our company's order of 6. However, I think it's because at the end we pay $1,200+ each for the computer (We have to make our configuration the same for the rest of the workstations). I still haven't received anything for my personal one (which is $480+)….

    • Ben V Dell on 17/11/2008 - 13:36

      tonyxu,

      If they have honored the deal for the 'mistakenly' priced PCs with your companies additional configuration on top, could you please email me a copy of the sales receipt and any other literature you may think would be useful. This would be very useful for all of us (and your own personal order)

      Thanks

      [email protected]

  • pairthongs on 17/11/2008 - 14:33

    Just doing some further research on Dell and they have been to court before for misleading advertising. If you purchased this computer and they fail to deliver I would complain to the ACCC directly.

    • twlvlksjstlky on 17/11/2008 - 15:04

      I am willing to join a group of people to complain to Dell altogether - I doubt one of us will make any headway alone.

      Still waiting for the phone call!

  • [Deactivated] on 17/11/2008 - 15:10

    Has no-one received a call about this latest cock-up yet? I was one of the last in the previous cock-up so am not expecting anything for a couple of days….

  • joequimby on 17/11/2008 - 15:18

    I took this to Dell and called them directly. After giving the lady my internet reference order, she asked me to hold. Then the line disconnects!
    I thought, maybe theres something wrong, so gave them the benefit of the doubt and called again.
    Got a guy this time, and the SAME THING HAPPENS.

    Has anyone else tried calling them yet? Is it just bad luck for me, or are they deliberately trying not to talk to me after seeing the order?

    • twlvlksjstlky on 17/11/2008 - 15:21

      LOL that's messed up dude, I really hope this all works out… I want my computer!

    • [Deactivated] on 17/11/2008 - 15:24

      lol that's the funniest thing I've heard today. It's the business equivalent of skipping every 2nd word on your mobile, then claiming you're going through a tunnel "the call is breaking up".

    • [Deactivated] on 17/11/2008 - 15:27

      I've paid for 3 computers so they had better get a move on…..

  • azkgtr on 17/11/2008 - 16:40

    Im prepared to join the ACA thing, on the phone with dell now. I tried to track it via online and its not recognised by order number or the Internet Reference Number. Tried the dell phone sales service and apaprently the number i ahve is 9 digits but the phone can only recognise 6 or 8 digits. Im on the phone the sales support now

  • lxstr on 17/11/2008 - 16:44

    BE WARNED!!

    I've just got a call regarding my order for Dell's previous error. The operator immediately said "I have been informed by my colleague that you would like to cancel your order and receive a refund".

    I've never agreed to cancel my order. All previous phone conversations all ended with operator saying their supervisor will call me back because I do not accept cancellation of my order or pay $799 for the system.

    Dell is using dodgy tactics to trick customers to cancel their orders. This must also be against the law.

  • Ben V Dell on 17/11/2008 - 16:51

    To those that are calling Dell, the best number I have found is 1800 812 392.
    This is their small business switchboard.
    At this point, I explain I am following up on an order, and they attempt to transfer me to someone to deal with it. (And of course that person is always busy and I am promised a phone call back)

    If I can't get them to communicate with me in the near future, I am considering calling good ol' Marty (02 8972 5591) and seeing if he is able to use his phone.

    • RandomNinja on 17/11/2008 - 16:57

      One of Dell's supervisors called me back last week about the first messed up order. Left his name as Winston Robins (I believe another Ozbargainer spoke to someone by the name of Winston) and he left his phone number with me to call back if I choose to cancel the order - 02 8972 5782.

      For those that are keen, you can give that number a shot.

  • kaddude on 17/11/2008 - 17:21

    Hi, I'm new here, thanks for the great site.

    I ordered 2 of these - one on Credit card, one via direct deposit. No calls from Dell yet.

    I see Dell has a record of this - refer http://www.smh.com.au/news/breaking/dell-error-a-hard-bargai… . Note the following from the article:

    " But the NSW Office of Fair Trading said today that Dell had a legal obligation to provide hard drives to credit card customers they had charged for the incorrectly priced hard drives.
    AdvertisementAdvertisement

    "Our interpretation of the Sale of Goods Act is that the consumers who have had their credit card debited have entered into a contract with Dell," a spokesman said. "The transacting of the money constitutes a contract for sale." "

    • ESEMCE on 17/11/2008 - 17:26

      Yeah, the important word there being "debited"..
      Noone's credit card has been debited yet, nor are they likely to be..
      Therefore that "precedent" is not applicable to this situation.

  • Foma2 on 17/11/2008 - 17:59

    but the ones who made EFT had had there accounts debited. right ?

    • ESEMCE on 18/11/2008 - 08:49

      Mine has!! :-)

      • [Deactivated] on 18/11/2008 - 08:58

        Debited != you shoving money into their account.

  • hockey on 17/11/2008 - 18:14

    I transfer 2 days ago via EFT and I check my bank and it seems it has not gone through yet. Maybe Dell reject it. Has anyone got the EFT through or debited from their bank account yet ?

    • pembajak_sejati on 17/11/2008 - 18:35

      Well my infamous commonwealth bank has suck the money immediately after i paid using eft and left me with $20 to spend on the weekend. So i will be very upset if dell cancel this..

    • rappez on 17/11/2008 - 18:38

      Yeap… used internet transfer to transfer the money. Itz out of my account but as to whether they have accepted is another thing.

  • great-price on 17/11/2008 - 18:25

    I rang Dell (on the 1800 number) and gave them my internet reference number and they put me on hold and then confirmed my name and said the order has not yet been entered into the system and said that someone would call me back within the next 2 hours. That was at 4:30pm. No call as yet.

    • twlvlksjstlky on 17/11/2008 - 18:27

      It's incredible how sneaky they seem to be!

  • rappez on 17/11/2008 - 18:40

    Hey everyone,

    was talking to one of the sales staff and she just told me that I would be contacted by the customer service department shortly. This was over 2 hours ago. Guess they got a lot on their hands right now.

    • randoom on 17/11/2008 - 19:30

      Yeah, a lot of lies and deceit to sell to unsuspecting people who bought the deal.

      No time at the moment, but I'll be harassing them about BOTH deals real soon. Here's hoping we get some progress soon.

  • krnjoejoe on 17/11/2008 - 19:57

    It's suprising that this hasn't made any of the major newspapars.

  • Ben V Dell on 17/11/2008 - 20:35

    We have just been slash dotted guys…

    I guess this means Dell can't keep on trying to sweep us under the carpet =o)

    • randoom on 17/11/2008 - 23:42

      It's just a matter of time.

      Interestingly, we haven't heard mum publicly from our friends at Dell about this 2nd issue have we?

    • scotty on 18/11/2008 - 00:37

      Congratulation to DodgyDeals.com.au. Here's the /. article:

      http://yro.slashdot.org/article.pl?sid=08/11/17/0234256

      Btw, are you the guy who submitted it to Slashdot?

  • Bretlyn on 17/11/2008 - 21:09

    Has anyone tried to contact Marty Filipowski @ Dell senior manager of corporate communications for Australia and New Zealand? +61 2 8972 5591. [email protected]

    • twlvlksjstlky on 17/11/2008 - 21:11

      Hahah if that's what it comes to, I'm game!

      • [Deactivated] on 17/11/2008 - 21:17

        Why not reach right for the stars and give Michael Dell a buzz? :D

        • twlvlksjstlky on 17/11/2008 - 21:55

          I want to hear them say "Sorry, we screwed you over" before I do anything like that… Haven't even received an order confirmation or email or phone call… not happy!

          I know that if Dell don't come through for me on this, I will have no trouble at all recommending other computer brands to all of my friends and family

  • wonga on 17/11/2008 - 22:24

    hey, no news is good news .. i wish to remain ignorant until my 'confirmation of payment' email arrives =D

  • too_much_boost on 18/11/2008 - 08:12

    I'd love to a fly on the wall at Dell at the moment.

  • tonyxu on 18/11/2008 - 10:25

    Another day guys, still no news. Any updates?

  • alo1234 on 18/11/2008 - 10:34

    No calls, no charges on my CC (yet). maybe they are still discussing the issue :)

    • joyobar on 18/11/2008 - 10:51

      same here

  • pembajak_sejati on 18/11/2008 - 10:40

    in my opinion dell might playing dumb and just try to waste our time and in the end we need to call them to cancel the order. My colleague has been a week with no call where they keep promise to call him back.

  • tonyxu on 18/11/2008 - 10:58

    I agree that their customer service is super lousy, last time I was transfered by three times and still cannot get to the correct people. And many times they cannot hear me from their end. Dell in Australia is quite chaos.

  • mick123 on 18/11/2008 - 11:13

    it's quite obvious Dell is ignoring everyone here and just passing everyone around in circles. In the other Dell deal, I told the people on this site to just give it up… drop the case. But seeing from the people here how Dell treats its customers and is trying to back away from what is to the lay-person an obviously legit attempt at a sale which has been taken up by consumers (even though it backfired on them), I hope the masses take them for everything they've got. It's despicable that people are being told they will receive calls soon and get no call back in a week. To be passed around to different people at call centres, to be told "we have no record of that in the system", to double the price and then be offered 10% off the product. I'd be mad. By the way, I am not one of the people who tried to purchase the computer, I just feel your pain dealing with customer service people~!~

  • Ben V Dell on 18/11/2008 - 11:15

    Just spoke to Dell… To prevent double up, check out:
    http://www.dodgydeals.com.au/2008/11/step-by-step.html

  • tntman on 18/11/2008 - 11:40

    This isnt even an deal.. stupid Dell…

    this was a waste of time..

    • twlvlksjstlky on 18/11/2008 - 12:10

      That's exactly it, I feel like I've had my time completely wasted. I emailed them on Sunday morning and received an auto-response saying they'd reply by the end of business next working day. Still haven't received an email or a phone call.

  • alo1234 on 18/11/2008 - 11:47

    impatient people deserve no deal :P

  • search on 18/11/2008 - 11:54

    If none of you guys get an order completed at the said price, we should at least black list DELL on OzBargain and spread the word so other sites like Whirlpool also do the same.

    • RandomNinja on 18/11/2008 - 12:08

      And miss out on all this excitement? I'm enjoying reading about how this is all playing out… best daytime soap opera ever lol

  • y12345678 on 18/11/2008 - 12:11

    I'll consult the legal aid office today. Let's see if they can give us any good advice.

    • totom on 18/11/2008 - 12:40

      I can only say 1 thing, YOU DID A GREAT JOB.

    • [Deactivated] on 18/11/2008 - 12:47

      Excellent work. I really think getting negative press for Dell is going to be the only chance we have of Dell honouring this deal without a fight. Let hope that's why they're taking so long to decide, weighing up the pros and cons.

      And excellent news for OzBargain for getting some free advertising :D

    • twlvlksjstlky on 18/11/2008 - 12:55

      Wow dude, you're amazing!

    • randoom on 18/11/2008 - 13:04

      Sounds like Marty might be getting a little antsy about all this. With that article in tow, ACA et al. here I come.

  • Foma2 on 18/11/2008 - 12:26

    Hi Ben V Dell, I really appreciate what you're doing, mate. Keep doing this and once you need some reinforcement just call on us.

  • neubauer on 18/11/2008 - 12:27

    Pretty funny that the google ads in the right hand corner of ozbargain include one for Dell Vostro Laptops

    • totom on 18/11/2008 - 12:46

      Actually that's the ads for Money Back Co, not for Dell.

  • Ben V Dell on 18/11/2008 - 12:43

    I thought about blocking Dell ads from my site… (www.dodgydeals.com.au) but decided against it. The way I see it, Dell are paying for those ads anyway and anyone on there is not likely to actually buy anything from 'em =o)

  • [Deactivated] on 18/11/2008 - 13:09

    That SMH article says:

    "The NSW Office of Fair Trading says traders such as Dell are generally obliged to deliver goods only if customers have paid for them, which creates a binding contract."

    I've paid for 3 by EFT, gone out of my account into theirs. So surely I must have a contract with them.

    Come on Dell, send me my damn computers….. !!!!

  • n00bi3z on 18/11/2008 - 13:20

    it would have been fine if dell only stuffed up the first time but to do it again in the same week after they we're quoted to have fixed the problem so it would not occur again…

  • [Deactivated] on 18/11/2008 - 13:23

    Are 'Fair Trading' or any other gonna follow this up on our behalf or do we have to battle it ourselves?

    • Ben V Dell on 18/11/2008 - 13:32

      The more people get in contact with them, the greater chance they will actually do something.
      … But, I think this will just end up in the too hard basket

      http://www.consumer.vic.gov.au/
      http://www.fairtrading.nsw.gov.au/
      http://www.fairtrading.qld.gov.au/
      … etc

      • crumble on 18/11/2008 - 14:01

        According to the QLD fair trading website ( http://www.fairtrading.qld.gov.au/OFT/oftweb.nsf/Web+Pages/C… )

        A couple of interesting points:

        <b>Before lodging your complaint please consider the following: Does your query relate to a Queensland business? If not visit useful links to find the state fair trading or consumer affairs office where the business is based and lodge your complaint with them. </b>

        And also:

        <b>Please note that you MUST approach the trader/supplier to seek satisfaction before lodging your complaint with the Office of Fair Trading Queensland. We will not handle complaints where you have not made a reasonable attempt to resolve the matter with the trader first unless you have an exceptionally good reason.</b>

        So probably try and resolve it first before contacting the correct office (NSW??). If someone like Ben who already appears to have done the hard yards contacts them then perhaps we can all add weight then.

        • Ben V Dell on 18/11/2008 - 14:41

          You are correct. Dell state that they follow NSW law. So perhaps we should be emailing the OFT NSW.
          (I will fix the links above).

          Do people think they are more like to respond to 100 contacts from 100 people, or 1 contact from 1 person representing 100 people? Thoughts and views on this?

          • crumble on 18/11/2008 - 14:51

            @Ben V Dell: Personally, I think one is a good start. Ideally that would be someone who has been through the wringer already. At that point if it has any legs they can mention there are many other people in the same boat and ask if it's OK for them to also contact the office about the matter. If so, is there a reference or job number people can quote when ringing in to save time all round.

  • y12345678 on 18/11/2008 - 13:44

    One of my oders' payment is CC and Dell never take any money. Can I simply EFT the money to Dell account now?

  • totom on 18/11/2008 - 13:46

    Just got the call from Dell. I think the lady on the phone must be very tired. She immediately asked me for my bank details for a refund without even saying that there was a technical error, bla bla … Told her in the nicest possible way that i demand an email to explain about the error & why it takes so long for Dell to reach its customer. She said bye bye of course. I'm still waiting for email.

    Btw, my order is for a $350 Dell, not the current one. It took them more than 1 week to give me the first call, hik.

  • liewehan on 18/11/2008 - 13:52

    So they just close the phone straight away? thats rude

  • BlinkyBill on 18/11/2008 - 13:55

    I just called and they (customer care) said payment had been received but the order had not been processed yet. They going to "escalate" urgently to the sales team to call me back. This will be interesting.

    • Ben V Dell on 18/11/2008 - 14:07

      If they have acknowledged that your payment has been received, this is very interesting!<BR><BR>

      I wish they'd email this sort of stuff out to us! :(

      • twlvlksjstlky on 18/11/2008 - 14:08

        I'd just like to know anything at all!

  • Sharp on 18/11/2008 - 14:21

    seems like Dell will just ignore people who paid with cc this time. Will pretend nothing happened!

    Division's manager wouldn't care about Dell's reputation or anything he just wouldn't want to be the manager of a division selling products at a loss.

    • alvin.ng on 18/11/2008 - 14:34

      Hmmm so people who bought using their credit cards are not customers?

      • twlvlksjstlky on 18/11/2008 - 17:20

        Yeah what a crock, I don't see what the difference is.

    • pembajak_sejati on 18/11/2008 - 14:36

      I think time to make this news into world wide such as engadget or gizmondo? make sure that Michael Dell got the our attention

      • alvin.ng on 18/11/2008 - 14:37

        LOL Now I don't even care whether I get my computer or not. Just wanna bring Dell down. Shame the bastards worldwide!

  • totom on 18/11/2008 - 14:28

    Hik, attempted to call them 3 times. They passed me around and then just hung up. I sent email to complain. Most likely they will just ignore it i think. They made me really angry now.

  • cattop on 18/11/2008 - 14:31

    In the mainstream news now: http://www.smh.com.au/news/technology/biztech/uproar-as-dell…

  • pairthongs on 18/11/2008 - 14:54

    I purchased one 4 my sis thanks to you guys and she's willing to join the fight. Keep the screws on them if they "honour for one the should honour for all!"

  • joequimby on 18/11/2008 - 14:59

    Same article in The Age, daily newspaper for Melbourne

    http://www.theage.com.au/news/technology/biztech/halfprice-o…

  • wonga on 18/11/2008 - 15:19

    mmm dang .. DELL has the support of ACCC.

    • Ben V Dell on 18/11/2008 - 15:50

      Mmm not quite. I dont think ACCC was made aware of the full story at the time they made that statement.
      I also don't think this easily fits into something the ACCC want to handle.

      • lxstr on 18/11/2008 - 16:11

        I agree, Dell's first dodgy deal may have be a mistake. But there is no way their second attempt could pass as a genuine mistake (in the eye of ACCC).

        Either way, we need to collectively turn this from a snowball into an avalanche. Only with more coverage (ACCC, Fair Trading, SMH, ACA, TT, Digg, Reddit, Gizmodo, Endgadet, etc) will Dell succumb to pressure and yield to honour the deal.

Login or Join to leave a comment
Login Join