This was posted 1 year 8 months 4 days ago, and might be an out-dated deal.

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Rebate on International ATM Operator Fees until 31 July 2023 for Orange Everyday Accounts (Monthly Criteria Applies) @ ING

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Rebate on International ATM Operator Fees until 31 July 2023 for Orange Everyday Accounts (Monthly Criteria Applies) @ ING
Download PDF
watwatwat on 17/04/2023 - 14:11 ing.com.au (2220 clicks)
Last edited 17/04/2023 - 16:09 by 2 other users

ING is NUKING their ATM operator fee rebates on international withdrawals from 1 August 2023. (An Operator Fee is charged by an ATM operator for transaction and enquires made at their ATMs.) As such, can no longer be used to withdraw cash with no operator fee to do things overseas such as buy dishwashers or look at monkey attractions.

Credit to user 'chiwi' who brought this up here and "currentfad" for finding the ToS. Ozbargain now announces this news before ING even announce this date to their own customer service reps or their own customers lol:

https://www.ozbargain.com.au/node/768968

Financial Rebate

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closed Comments

  • Charlie Dont Surf on 17/04/2023 - 14:18
    +95

    The withdrawal of a much-loved benefit is a deal?

    • ATangk on 17/04/2023 - 14:50
      +31

      More a PSA I guess…

      • Charlie Dont Surf on 17/04/2023 - 17:30
        +4

        I'd like to see a new banner, similar to how we have one for "Targeted", for announcements like these and UBank lifting its HiSA rate etc.

    • Almost Banned on 17/04/2023 - 16:05
      +6

      A front page deal at that.
      Why are people upvoting the removal of a benefit???

      • HardQuiz on 17/04/2023 - 16:26
        +50

        The deal deserves a neg to send a message to ING.

      • exidez on 17/04/2023 - 17:54
        -8

        Do you downvote a sale/promotion because it expires in 7 days?
        Its still a good deal. They have just put an end date on it.

        • Almost Banned on 17/04/2023 - 18:28
          +12

          It was a good deal when it started - and it got plenty of upvotes then.
          It is not a good deal when it ends - which is what this is.

    • meong on 17/04/2023 - 16:43
      +19

      surely this post will be kept as a deal defying all ozbargain rules because we just have too many in the community that benefit from this PSA whereas other deals that slightly breaks any rules/posting guidelines get taken down so quickly…

      • BargainMe on 17/04/2023 - 19:06
        +2

        Unfortunately, PSAs are becoming far more common on OzBargain, like when a movie/TV show Streaming service releases a new movie/TV show

        • meong on 17/04/2023 - 22:43
          +1

          At least the subs one are easier to unsubscribe as they already fall under a specific category. This one is not.

          Imagine if the government decides to remove childcare rebates completely then someone will post "OMG the childcare rebate is ending on 30th June" and posts as a deal ending 30th of June.

    • payless69 on 18/04/2023 - 11:29
      +1

      Campervans used to have that slogan:
      Once you withdraw you lose interest!

    • Look43Bs on 03/05/2023 - 16:58

      .. So sad -;)

  • TThomas on 17/04/2023 - 14:20
    +97

    Not a deal but a PSA I'm glad I saw

  • itslittfam on 17/04/2023 - 14:21
    +1

    Hey OP, just wondering where it says international atm benefit is being withdrawn? In the attached PDF it says:
    Rebates on ING
    international ATM
    withdrawal fees may
    be available for eligible
    customers.

    Doesn't that mean there is still rebates if you meet the criteria?

    • watwatwat on 17/04/2023 - 14:23
      +2

      Doesn't that mean there is still rebates if you meet the criteria?

      ING will waive their own $5 fee on some occasions but they will never reimburse the operator ATM fee like they have up until 1 August.

      • ATangk on 17/04/2023 - 14:52
        +26

        Bloody hell, this is the only reason I'm still with ING. They once reimbursed $13 for a $50 withdrawal overseas, now I'm not sure what other options.

        • lesher on 17/04/2023 - 15:02
          +3

          Citibank probably?

          • ATangk on 17/04/2023 - 15:14
            +1

            @lesher: Each of those require their own ATM branches, ING offered flexibility in not having to hunt out specific ATMs.

          • Tuttorix on 17/04/2023 - 15:56

            @lesher: They have also opted out.

          • unhuman on 17/04/2023 - 18:13

            @lesher: They will remove it as well next month. But only for new account. If you already have an account then you are good to go.

        • paaj on 17/04/2023 - 15:15
          +1

          Macquaire has the best card for this. No ongoing account keeping fee, very good exchange rates and they reimburse ATM fees.

          • ATangk on 17/04/2023 - 15:16

            @paaj: Is this domestic only?

            • paaj on 17/04/2023 - 15:16
              -3

              @ATangk: nope - just used in Bali :)

              • ATangk on 17/04/2023 - 15:18
                +9

                @paaj:

                However, please note that the ATM operator in the country you’re travelling to may still charge their own fee

                Perhaps your ATM in Bali didn't charge an operator fee. The ING benefit is that they would reimburse for ATM operator fees too.

                • paaj on 17/04/2023 - 15:19
                  +1

                  @ATangk: Yeh sorry was trying to edit my comment to say maybe operator didn't charge. I got good exchange rates so overall it was a good card with zero hoops (no minimum deposit or transactions needed)

                • mike6969 on 18/04/2023 - 08:31

                  @ATangk: This. Bali ATMs don't charge a fee. I've been here a few days and used three different ones including comm bank and no fee.
                  Whereas in Philippines for example they usually charge about ten bucks which sucks

          • warmfruit on 17/04/2023 - 18:23
            +1

            @paaj:

            they reimburse ATM fees.

            Not for international ATMs. ING had a rebate for international ATMs, so was good for travel. They reduced it to 5 per month, and soon to be zero

        • kabammi on 17/04/2023 - 21:54

          Me too, me too!

        • FirstWizard on 18/04/2023 - 10:23
          +2

          Yep exactly. I was in Seoul 2 weeks ago, and ING reimbursed me ~$30 for withdrawing a total of $200.
          Most ATM's there have a W50,000 (~$50) or a W100,000(~$100) withdrawal limit. And most things were cash only. Hence I had to make multiple withdrawals.

    • Chumpmaster on 17/04/2023 - 14:25
      -1

      Yep does appear to read that way?

    • deme on 17/04/2023 - 14:26
      +10

      No ING will waive their own made up fee

    • WookieMonster on 17/04/2023 - 14:59
      +9

      If you clicked on the Orange Everyday Benefits Schedule link in the sentence after what you pasted in your comment, it says that the rebate for fees charged by international ATM operators will no longer be rebated (effective 01 August 2023).

      It says towards the top of page 1 under Orange Everyday Benefits:

      … you’ll receive the following banking benefits on each of your Orange Everyday accounts for transactions carried out on those accounts in that month:

      • Rebates on ATM fees for the first 5 fee incurring ATM withdrawals (excludes international ATM operator fees);

      The table at the top of page 2 says under the Rebate Details column:

      There are no rebates available for international ATM operator fees.

      Under the When we won’t rebate an ATM fee section below the aforementioned table, it says:

      ATM fee rebates do not apply to:

      • any fees charged by an international ATM operator.
  • Mums Poop Sock on 17/04/2023 - 14:24

    I wonder what the currency conversion fees are? I'm heading to Japan in may and this sounds really convenient

    • Mums Poop Sock on 17/04/2023 - 14:29
      +2

      Read the link. 3%

      • ATangk on 17/04/2023 - 14:52
        +2

        There aren't any fees if you meet the monthly requirements, exchange rate is not determined by the banks but by Visa and Mastercard themselves.

      • HamBoi69 on 17/04/2023 - 20:04

        If you want avoid these fees and continue receiving a rebate on ATM fees, consider Macquarie.

    • nightelves on 17/04/2023 - 14:31
      +19

      I'm in Japan now. Use Citibank debit card. Allows you to withdraw fee free at 7Eleven ATM and it's only a difference of 0.7% between spot price.

      • eggboi on 17/04/2023 - 14:48
        +21

        Macquarie is also great for this.

        no account fees
        no atm fees (atm operator fees may apply, so find a fee-free atm)
        all aussie atm fees refunded
        no foreign exchange fees (same as 28 degrees, citibank)
        pays 4% interest on your account balance, with no hoops.

        • Kanjus on 17/04/2023 - 15:10

          Never been charged an operator fee in last 5 years. Except possibly in the marriott fiji hotel which had a weird built in fee.
          This card has been great for the in shop ATM's like 7eleven

        • nightelves on 17/04/2023 - 15:18

          Haven't tried the Macquarie because I found that atm fees gets embedded into the withdrawal and hard to know which atm are free overseas.

          • ATangk on 17/04/2023 - 17:04

            @nightelves: I thought ATMs had to show you the fee for processing transactions before proceeding.

          • eggboi on 17/04/2023 - 17:43
            +1

            @nightelves: i think there's a spreadsheet on the web somewhere with a list of free atms in each country.

            • ttfb on 17/04/2023 - 17:47

              @eggboi: I'd love to see this, do you have a link?

              • eggboi on 17/04/2023 - 18:39

                @ttfb: unfortunately not. i remember coming across it in 2016 when i was heading to japan. i think it was a whirlpool hosted thing. that's all i've got!

                • c0lch3y on 18/04/2023 - 00:02

                  @eggboi: are you referring to this. It is for citi plus accounts so focused on listing free citi ATMs or other branded ATMs which are free to use.

        • eggboi on 18/04/2023 - 00:17
          +3

          Found it! Turns out it has nothing to do with Whingepool. But it looks like the most recent update was 2020…

          https://community.revolut.com/t/the-ultimative-free-atm-with…

          There are more recent posts in the thread, but the dropbox spreadsheet is potentially outdated. Better than nothing, I suppose.

      • relicsinner on 17/04/2023 - 14:52

        Is there a date when the Citi debit card withdrawal is valid till? I tried called them last week on 2 seperate occasions and one cso told me it has cease while another told me it is is still available. Confusing as hell, hence, I setup up the HSBC account for the same purpose.

        • ltwo on 17/04/2023 - 14:55
          +3

          Note that HSBC use their own bank FX rate, not the Visa/MasterCard rate.

        • bdl on 17/04/2023 - 15:00
          +1

          They are stopping new applications for Citi products from 20 May so they may make an announcement after that

      • The8guy on 17/04/2023 - 14:56

        Is this the citibank plus account ? Do they have a withdrawal limit for fee free ? 0.7% difference is great if they don have the 3% foreign charges

        • nightelves on 17/04/2023 - 15:20
          +1

          No foreign fee. I did the calculation through Xe. Fee free can be upto $3k per day. You have to call up to Citi to get them to increase this limit or else it's $1k per day.

      • ltwo on 17/04/2023 - 14:56
        +1

        Note no new Citibank Plus accounts can be opened after mid-May. Whether existing customers get moved to an equivalent NAB product remains to be seen.

        • ysco on 18/04/2023 - 08:27

          I went to apply for a Citibank Plus and it has the following information

          The Citibank Plus Account is issued by NAB and will transition to the equivalent NAB product later this year, which may mean a variation to the product features and benefits.

      • burningrage on 17/04/2023 - 14:59

        Where do you get the "Spot" price? Just from google? or from RBA?

      • wangasm on 17/04/2023 - 16:30

        I was also recently in Japan using the ING card to withdraw from 7Eleven ATMs. However they were charging me 220 yen per withdrawal (rebated), weird how they charge ING but not Citibank.

        • nightelves on 17/04/2023 - 16:35
          +1

          Have Citibank fee free withdraw is so handy in Japan especially because 7Eleven is everywhere

          • wangasm on 17/04/2023 - 16:42

            @nightelves: The fee is charged by the ATM operator though (7-11) not the bank, which makes me wonder why Citibank works. Unless Citibank are rebating you which I'm not aware of.

        • Mattz0r on 17/04/2023 - 19:38

          We also just got back from Japan. Even accounting for the 220 yen rebated fee, Macquarie rate was better than ING (withdrawing within 1 minute of each other) so it sounds like no transaction fees, for anyone interested.

          • wangasm on 18/04/2023 - 10:47

            @Mattz0r: I think this is because Macquarie uses the Mastercard rate whereas the ING is Visa. Mastercard is known to have slightly better conversion rates than Visa most of the time.
            Also apparently the 7-11 ATMs only charge the ATM fee for Visa cards.

        • Cyphar on 17/04/2023 - 20:01

          However they were charging me 220 yen per withdrawal

          Wow they have doubled the fee. Used to be 110 yen pre COVID. What a rip.

        • c0lch3y on 17/04/2023 - 23:56

          it is possible the atm access fee is worked into (subtracted from) the converted withdraw amount instead of listed as a separate transaction.

      • Godric on 17/04/2023 - 17:15

        Going Japan in June:

        Which is best for EFT Payments: ING/Citibank?
        ATM Withdraws?

        • clover on 17/04/2023 - 22:53
          +1

          I used citibank for cash. Bankwest Zero master for EFT.

          • kiitos on 18/04/2023 - 07:16

            @clover: Why did you use the Bankwest for eft instead of Citibank for all?

    • TasJacks on 17/04/2023 - 15:08

      Same boat, what about paywave using ING in Japan? Any extra fees waived off?

      • nightelves on 17/04/2023 - 15:22
        +3

        For a country like Japan that's technologically advance they rarely have paywave and Apple Pay. You have to insert your card into the terminal.

        • dcep on 17/04/2023 - 16:05

          Interesting.

          Even after covid , they're still over 50% cash payment over POS retail , follows by 32% credit card , 10% digital wallet , 3% debit card

      • Bonding0909 on 17/04/2023 - 15:45
        +1

        Paywave is just contactless Visa, charges should be no different, but operators may not support it.

  • deme on 17/04/2023 - 14:25
    +5

    I guess the doubters in this thread need to apologies https://www.ozbargain.com.au/node/768968#comment-13634363

    • unhuman on 17/04/2023 - 18:14

      Closing this account now. Haha

  • CyberMurning on 17/04/2023 - 14:26
    +1

    just like C Haddock's said "Billions and billions of blue blistering barnacles!"

  • T-man on 17/04/2023 - 14:27

    How can you tell it is free rebate on Int ATM withdrawals until 01/08 ? This is probably a draft PDF for the upcoming updated on the benefits.

  • Unorthodox on 17/04/2023 - 14:30
    +37

    ING becoming less and less attractive as the people's choice of bank 😂

    • T-man on 17/04/2023 - 15:13
      +5

      "The most recommended bank of the year" they claimed lol 😂 probably the year of 2000

      • tdw on 17/04/2023 - 18:35
        +5

        remember back about 12 years ago, they'd pay you to open up an account with them?

        • T-man on 17/04/2023 - 19:16
          +2

          I got $100 to open their account and 5% cashback on pay wave transactions of $99 or less.

          • tdw on 17/04/2023 - 19:34
            +3

            @T-man: and no stupid hoops to jump through to get some interest. those were the days..

    • Skinnerr on 17/04/2023 - 17:22

      Still 1% cashback on utility bills and good savings interest rate.

  • juph0rry on 17/04/2023 - 14:32
    +4

    Uh oh, I need to find a new card for overseas purchases when traveling and ATM withdrawals.

    Not exactly a deal, but thanks for the notification.

    What's the next best card?

    • GeorgeSr on 17/04/2023 - 14:51
      +2

      Check out the Wise card. New product, very competitive on exchange and ATM fees.

      • bdl on 17/04/2023 - 15:02

        Does the digital Wise card work at ATMs?

        • Webber000 on 17/04/2023 - 18:30
          +1

          Just checked for you and no - I can't see any way you could use the digital card at an ATM.

          • timhn on 17/04/2023 - 19:27

            @Webber000: How can you use digital card at ATM?

            • Webber000 on 17/04/2023 - 19:39
              +1

              @timhn: You read it wrong - I said you can't.
              I checked in case the app has the ability to generate a cashless code like some ATMS accept or do contactless like NFC through the phone - but doesn't seem anything is possible.

          • bdl on 18/04/2023 - 00:46

            @Webber000: @Webber000 Thankyou for checking

      • ltwo on 17/04/2023 - 15:04
        +2

        Can only withdraw fee-free with Wise up to 350AUD per month? Anything above that is $1.50 plus 1.75% per withdrawal. Sounds expensive.

      • Webber000 on 17/04/2023 - 18:28

        Plus with Wise, I haven't been able to find anywhere that doesn't also charge an operator fee on top.
        (So you'll pay 1.75% plus $1.50 to wise AND $7 in my case for the ATM operator, but I guess it varies a lot by country).

        Out of interest does anyone know any ATM in Australia you can use a Wise card with no extra ATM fee?

    • 6079 Smith on 17/04/2023 - 15:05
      -1

      Citi or UBank

      • shift6 on 17/04/2023 - 16:15
        +1

        Citi might be a difficult recommendation at the moment.

        At time of writing, "after 20 May 2023 we [Citi] will no longer be accepting new applications for Citibank Online Saver, Citibank Plus Account and the Cash Investment Account".

        Whilst nothing known about timelines for integration, grandfathering product features, etc. - just something I'd be cautious about.

        • 6079 Smith on 17/04/2023 - 16:51

          Given that similar features are available with a NAB owned UBank account I was assuming/hoping they just keep it

        • unhuman on 17/04/2023 - 18:15

          That’s for new applications, it will still work for sometime if you already get Citi bank plus account before may 20. I can’t say for how much longer tho.

        • Tgb on 17/04/2023 - 22:51

          I also just received a closing account notification unless I deposited money, which I just did having seen this deal/PSA!

          • bdl on 18/04/2023 - 09:33
            +1

            @Tgb: Just throw $1 in, worked for me :)

        • ysco on 18/04/2023 - 08:29
          +1

          I went to apply for a Citibank Plus and it has the following information

          The Citibank Plus Account is issued by NAB and will transition to the equivalent NAB product later this year, which may mean a variation to the product features and benefits.

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