What The Hell Did Domino's Do

You now have to "upgrade" each pizza, so if you use a $33 code for 3 pizzas 2 sides you now need to pay an extra $1.95 for each value max, $2.95 for each traditional pizza, $4.95 for each premium.

Traditional used to be the base, now its value… now there's no longer any $30-$33 vouchers as it will cost an extra almost $9 for 3 traditional. On top of the "service fee"

This is an outrage.

You even have to pay $1 extra on the 1.25l drinks for the sides you get in the voucher… for each drink.

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Comments

  • +2

    dominoes prices are stupid now, $25 for a traditional pizza (I think) the other day. I ended up using voucher though.

    there pizzas are becoming more disgusting too.

    I don't mind slop when it has a slop price, but now its too dear for the crap quality

    • +1

      "there pizzas"

      The pizzas over there

      • there pizzas

        The pizzas over there

        Their pizzas are becoming…

        • really, we go correcting each others grammar now. No doubt I didn't use a capital R or a correct sentence structure for this either.

          • +1

            @Donaldhump: Seems like you don't understand tongue-in-cheek comments!

            No doubt I didn't use a capital R

            It's not just the capital R.

            correcting each others grammar now

            "correcting each other's grammar now"

          • -2
          • @Donaldhump:

            grammar

            *Grandma

  • +2

    Lol at your username. How apt.

  • +3

    Guys stop calling this stuff pizza..

    Do your taste buds a favour a ditch this crap.

  • +4

    I always recommend supporting your local family operated Pizza shop, chances are they will give you a pizza with a lot more on it compared to Domino's, however it's doubtful they will match $5-7 for a Domino's 'Large' (if that's what you consider a Large from Domino's) but at least you're getting a great pizza, supporting a family and actually getting a 'Large' pizza.

    In saying that though a Pizza shop myself and my family had been supporting for 10+ years has within the last year or so has somewhat heavily inflated their Pizza costs, eg. a 3 Pizza 2 side deal was like $50ish pickup (Not via any app's either) - We go direct so they (and we) aren't slugged an extra 30% as per Uber Eats fee's. This shop has 3 employees (Dad, wife and daughter) so I'm not sure if they have been forced to increase the cost aggressively due to rent, cost of ingredients etc or are over-inflating how good their pizza's are (They are good, but not THAT good).

    • +3

      I asked my local about this. Its ingredients cost. Price of cheese, flour, pineapple, meats, all have skyrocketed.

      Mine tried holding off but could manage it any longer.

  • +3

    Domino's is so shit. Don't buy it.

  • +1

    Can you find a quality value local pizza shop instead?

  • +1

    Final straw for me, that + the stores that don't accept any of the voucher codes..

  • +2

    Been getting bad pizzas from Domino's lately. The thin & crispy are always burnt since they go through the same cooking belt/oven and the ingredients are literally halved. Traditional and Premium pizzas too much dough and not enough ingredients.

    • Opposite problem for me, our Dominos doesn't seem to cook the pizzas long enough (belt going to fast), even for a thin n crispy base, everything comes out doughy and undercooked with no crustiness to the crust.

    • Lot's of stores have weirdly dogwater ovens. Burning can happen during busy peaks where pizza gets stuck/backlogged inside of the oven and if there isn't proper spacing (ideally at least 2-3cm) in loading.

      From what I've observed MBM WOW2 ovens are the most consistent.

    • Lately? I haven't had Dominos in a decade and they sucked then, hate to know what they are like now.

  • +1

    Considering I can get a proper italian pizza at a restaurant for less than $15 on eatclub deals in Melb, there is no chance in hell I would touch dominos or any other shitty takeaway pizza for that matter. That's my situation anyway, others may be in locations where options/value are slim pickings

  • +1

    screw the chains, support your local pizza place

  • Dominoes is one of the worst pizzas ive ever had, stop buying their stuff, i wouldnt call it food, it might barely be considered food, then hopefully they go out of business and the good pizza places pick up the slack.

  • Only good dominos pizza is the pastry base but its elusive like the McRib.

  • Shop elsewhere!

    • Yep. When they released their new app I tried paying with card through the app and it triple charged me.

      So now I do PayPal or in person.

      Not chancing that again.

  • Domino's noticed there's only so much they can shrink the pizza so the other option was to increase price.

  • +4

    I bought a pizza oven for $250 and we make dough and buy good quality ingredients. It's considerably tastier, better for you and more fun to just do pizza night at home now. And before you say to me 'oh, crappy home pizzas'…. most of my friends prefer our pizza at home to their locals.
    https://photos.app.goo.gl/mZRZE1MHiqjn7hDX8

    • Which pizza oven did you buy? The pizzas look pretty good.

    • What type of pizza oven did you buy?

    • Completely agree. We make our own pizza but still need a proper pizza oven.

    • agreed, but why is the pizza in your oven on a tray :)

      • +1

        hah! That is the next thing I am working on, getting rid of the tray and going straight to stone. Right now they fall apart when I do that, just something I need to work on.

    • When’s the OzBargain pizza party?

      • +1

        Let's do it! Everyone can contribute the $4.70 per pizza for ingredients. $3.85 if you go traditional margherita.

    • I want one but unfortunately don't eat pizza nearly enough to justify that purchase + when I've used one (borrowed ooni karu from a friend for a few weeks), we still preferred pizza from restaurants even after trying Ooni's AVPN dough recipe

      Don't know whether it was the ingredients being different or the proofing was different but couldn't get the bite nor the pillowiness of the crust right and it can't get the char of the wood fire.

  • Good opportunity to lose that double chin

  • ohhh i thought it was just the coupon i selected last night, i was like, that says value size but when i selected supreme it added an extra $2 or something, so i ended up with 3 pepperonis. and said anysides, selected a 1.25 and extra $3 added. so had to select 3 cans

  • yeah,. I noticed that during my order as well. I had a voucher, but you gotta pay on top for traditional and then have to pay a service fee as well.

  • +1

    I don't order them anymore, not worth it for the shit you get.

    I'd rather just buy one decent pizza and eat less carbs overall.

  • Seaton Supreme Pizzas for the win. And they do proper gluten-free for coeliacs.

  • +3

    I just buy pre-made dough from Coles (or make my own dough if I'm not feeling lazy) and make my own pizzas now. The quality is so much better.

  • I've never had issues with dominos. A large value range deep dish plain cheese, chili flakes and oregano is only $6. Used to be $5 but wh/e

    • +1

      Large thin pep with oregano for me :D

  • +2

    You know what, I'm going to defend Dominos. The pepperoni is always crispy, there's enough sauce and it's $5. Sure, more sauce would be great, but each pizza gets me one step closer to the sweet release that only death can bring.

    It's good enough.

    • it's $6 now tho, for the VR pepperoni. I could eat a whole plain cheese large tho.

  • Let's be real. Dominoes and Pizza Hut are hot garbage. Sometimes you have a craving for garbage pizza, and I don't judge you for that. But it shouldn't be a big deal if it is a super rare occurrence to buy from them. Find yourself a local pizza place that makes better pizzas and stop worrying about Dominoes. Or even find another chain that is better.

    The last ten times I have gotten Dominoes (over the past 5ish years) it has been wrong, or f#ck all toppings or just generally shit and wasn't worth the savings over a local place.

    Just my 10 cents.

    • Dominoes and Pizza Hut are hot garbage.

      I would rate Pizza Hut much more highly compared to Domino’s, the pizzas are way better and much heftier compared to Domino’s (which I would go as far to describe as anaemic).

      +1 for local places, good to support small business.

  • If you're unhappy with it, you could always start your own multinational franchised Pizza chain over 40 years to deliver mediocre pizzas at ludicrous prices and then show them how they should structure their pricing…

  • You even have to pay $1 extra on the 1.25l drinks for the sides you get in the voucher… for each drink.

    Best avoided by smart supermarket purchases. Soft drink lasts a bit longer than milk, I find.
    Several hours before making my own pizza, I'll put the soft drink bottle in the fridge.

    This is living!

  • +1

    ew domino's

  • +3

    FMD now you need a uni degree just to understand how much your pizza is going to cost.

  • +1

    Dominos will start charging us to look at their menu before you know it.

    • Subscription fee to look at the menu, sounds about right lol.

  • Also the $5 range went up to $7

    End of a long long era.. I can only justify the sides and pepperoni puff rolls at this point every thing else does feel rip off the mini Dutch pancakes are pretty good though for $4 each when you use the sides offer.

    Probably same or cheaper to do it yourself from Coles or woolworths.

  • Nothing beats traditional Italian pizzas in Naples for 5 euro (8$)
    Any deals on flights?

  • Too many local choices to even be bothered with Domino's

  • What I hate is the surcharge for changing or adding toppings.

    I can't eat cheese, lactose intolerant. Changing the cheese incures a surcharge to remove cheese and add the fake cheese, which is another charge for the topping.
    Taste ok but its a shite move

    • Ok taste but move a shite

    • +1

      This is due to vegan cheese costing more both itself and operationally.

      • im happy to pay extra for the vegan cheese, no problem there. the shite move is that they surcharge to remove the standard cheese which was never put on the pizza to begin with.

        anyway i think ill jsut order the classic non pizza left beef.

        • I’m sure you are wrong on this. I’m playing around and removed cheese on many different pizzas and no surcharge whatsoever to remove it…

          The surcharge is for adding the vegan cheese.

          • @cloudy: They aren't wrong.
            It charge $2 to remove cheese.then add cost of vegan cheese.
            It never used to prior to this.
            It has hopefully been fixed.
            I told them about this for a long time.

            • +1

              @taoz: @Kiro Removing mozzarella on a pizza appears to be working as expected (no additional charge). Screenshot.

              Are you able to provide a screenshot of the issue showing an additional charge for removing mozzarella?

              Thanks and hope this helps.

              • -1

                @WoodYouLikeSomeCash: about time its fixed then.
                its used to all time. had told staff so many times… then someone finally checked it and said they will fix it

                • @Kiro: Which store did this occur at?

                  • @WoodYouLikeSomeCash: Glenmore Park.

                    • +1

                      @Kiro: Thanks, unfortunately I’m not too sure about this issue but upon taking a look it appears to be setup as Vegan Cheese ($ Cost Price) + a Vegan Cheese Surcharge ($ Flat Rate Amount). It looks like the store charges an additional surcharge + cost for vegan cheese as when you remove mozzarella only and don’t add vegan cheese there are no charges that appear. Unfortunately, I’ve never come across this before so can’t fully explain it, it might be best to call the store or talk to someone at the store to enquire why this is.

                      • @WoodYouLikeSomeCash: I must say, thanks for taking the time looking into it.

                        It is a pain, I'll have to ask about this as it doesn't make any sense to me but yeah, the charges are then and to get slugged 5 dollars for alternatives is a bit much.

                        • @Kiro: That is so strange… look what I see

                          I hope I got the right store.

                          https://files.ozbargain.com.au/upload/34092/101837/4b9e5a39-…

                          I am doing this on the app which is what I use.

                          • @cloudy: Done test on various pizzas and it looks like the cheap varieties get the extra charge whereas the more expensive type get no charge for removing the cheese.

                            • @Kiro: Hmm, so weird.

                              So I tried it on the value range (the cheapest range of pizzas) and still didn’t get that remove surcharge.

                              But when I tried it on the value max range I finally see that extra charge. It must be some weird glitch.

    • yea its crap. they are supposedly fixing it. Its been like it for over a year.

      • +1

        Nope still not fixed
        Just had pay $2 remove cheese. Then 2.99 vegan cheese.
        Really poor

  • Domino's is the worst. Gave them the flip years ago. Just not worth it.

    Kids would have Domino's, then get up a million times and ask us for water and then wet the bed. Would spend the next morning tired and running loads of bed sheets.

    I think these games Domino's are playing and the quality of the food (if you can call it that), is a message to just get rid of them.

  • Yeah, sure it was years ago they started adding "from" $33 (or whatever offer), then charge extra for every type of pizza. Stopped using them at that point

  • I used to buy em heaps when they had coupons. Could get a pizza $7 each. Knew they were shit but hey, it's a bargain.

    Nowaway I don't even bother. Too expensive for low quality food.

    I honestly have no idea how they're still in business.

  • +2

    On top of the "service fee"

    I lost all interest in dominos for their breach of fair trading "service fee". Companies are forbidden to say example "hey here are 3 pizzas + 2 sides for $33* *Does not include service fees." All coupons/flyers/advertising emails need to reflect the minimum price paid. The * is for options like customer changes in the case of Dominos extra large size or premium extra toppings etc not a get out of gaol free card for whatever they want to add on themselves at checkout.
    If there is no ability to get the offer for $33 then they can't advertise it as $33.
    Fair trading QLD:
    Hi Penguincat, thanks for your enquiry. Under the Australian Consumer Law, a business must not mislead a consumer about the price of goods or services. They must display the full price, inclusive of all mandatory charges. If a part price is displayed, the full price must also be displayed with the same prominence. The only exception to this is for restaurants, who may note on their menu that “a surcharge of XX% applies on XX (specified day/s)”.

    I have pointed that out to dominos and never got a reply. So I went elsewhere.

    If you work for dominos and have any ability to contract head office can you get them to update their coupons/emails/flyers? Pretty please :)

    • I will attempt to raise this as a concern.

      I will defend Domino's as good value, that the food and service can be good and that the size and other aspects have changed very little but what I won't defend is the marketing. It's overly complex, confusing and misleading. Many stores quite literally put stickers on marketing material to add clarity to pricing. Some franchise store's also choose individually to offer custom sides menu/deals (i.e GB's for $2 not the outrageous $5).

      Corporate is a not great when it comes to IT, marketing and some other aspects.

    • Yes I also messaged Domino's about a similar thing a couple of years ago.

      They had a Sunday-special coupon for an advertised price, but then in the fine print said that a Sunday surcharge would apply. There was no possible way to pay the advertised price for the advertised deal, and no meaningful reason why, since it was a Sunday-only deal, they couldn't quote the surcharge-inclusive price since it could never be any price other than that.

      Anyway, I got fobbed off by Domino's. Some templated and not-very-relevant response about why Sundays cost more, from memory.

    • Yep. “3 Large Pizzas Delivered From $34.99”… but a 7% delivery surcharge applies Monday to Saturday. Last I checked they also had a Sunday surcharge.

  • +5

    Domino's pizzas can be good. It's downfall comes from understaffing (main issue by far) and incompetent staffing, misleading marketing/silly surchargers also don't help. Anyways, I'm a driver but make great pizzas :D. Here are some photos of imo great pizzas from Domino's https://imgur.com/a/pGIYfJ7 (not mine/my store)

    Some days we can sail through peak, even a busy one (with enough staff on), like a well oiled machine be making genuinely amazing looking pizzas, getting them loaded within 60 seconds, and delivered in 10-20 minutes.

    Some days we get railed, with load times being up to 40 minutes and customers waiting up to 1.5hrs for delivery.

    My advice is avoid ordering late, especially delivery, after 7pm most people go home. Pizza quality will be best during lunch, service usually fast too (there are always exceptions, just the other day my store got hit with 10 deliveries in 1.5 hours on a Monday morning (only one driver and one person instore)). 4:30-5:30 is probably the safest time to order dinner. Will vary by store, different stores have different ways of rostering and get busy at different times.

    also p.s pls don't abuse dominos employees or anyone for that matter when poo is hitting the fan, sometimes we are just a few people pumping out >100 pizzas per hour and working really hard.

    • Good looking pizzas. Are they customer pizza though or staffies? Never seen that many ingredients on them. What are your thoughts on the ingredients? Good quality or just edible? Cheers

      • +2

        The ones in the photos are definitely over topped per our make charts but aren't too far off what you should find during lunch period. These are however customer pizzas.

        What are your thoughts on the ingredients?

        warning: long winded, unhelpful ramble lol but TLDR: most are decent quality, some (primarily meats) are subpar.

        I'm really no expert at critiquing ingredients but I'd definitely suggest that the quality of ingredients is slightly subpar to what you would probably find at a local place, at least the meats. The ingredients come from various companies and farm, most ingredients seem no worse quality than what you would find anywhere else or what you might find from the supermarket. The meats seem a little bit meh though, the pepperoni, ham and italian sausage aren't great. The pepperoni tastes nice when it's in good condition and is cooked nicely however the pepperoni degrades in quality very quickly, they also come folded in the bags they come in. If pepperoni is folded or stacked on top of each other, they won't cook properly. The ham and italian sausage are flavorless and seem cheap in my opinion.

        I will note that the onion often isn't cut nicely, the mushrooms go stale quickly and our tomato and capsicum is a little soft/wet and thus aren't as 'fresh' as you might find else where. Everything else though isn't really different to what you might find at the supermarket though and is of decent quality.

        Anchovies (in general) are simply gross and I don't know why people order them. Our Spanish olives were or are a national issue for quite a while, everyone hates them, I'm pretty sure they did in the last 6 months finally change supplier.

        Something I was surprised about was that our mozzarella isn't local, it's imported from the US, I would have thought we would have had plenty mozzarella production in Australia but apparently not. Many of our more specialty ingredients (the ones that aren't on most pizzas) are mostly all imported from around the world too (italy, usa, mexico). Yeast is from China.

        The quality of ingredients is mostly fine but quality definitely degrades with time, by this I mean the time ingredients spend outside of their packaging or in a bain. I will preface that we are actually quite strict regarding keeping track of shelf life, expiry dates, time spent in cold room etc but even despite that the quality of ingredients varies somewhat based on how fresh in time they are. Here is a photo of a freshly setup makeline: https://imgur.com/a/GgZo6O1 :)

        Regarding dough, being a key ingredient, all store's make dough everyday except for the thin and gluten free bases which are premanufactured (thins used to be made in store but where very complex and labour intensive to make). Unlike Domino's in the US our dough is very simple and not chemical laden, it's just water, premix (aka flour) and yeast, in that order. For deep dough we also add a drop of oil and a crust/flavor enhancer (I'm not sure what this is made off, I will have to check :D). Dough quality however can vary, the main and pretty much only reason for this is over proofing. Proofing consists of leaving the dough out in room temp for about ~30-60 minutes and 12 hours in the cold room. Especially in summer, it's common for dough not to be put away in the cold room early enough and the dough quickly becomes bubbly, sticky and can deform.

    • I think it's a cop out to say the safest time to order dinner is 4.30/5pm. I am not ordering at that time, nobody else is too. At that time of afternoon I can still arrange ingredients and make dinner. I am more likely to order at 6.30pm with everyone else and accept that it's gonna be a late dinner. Somehow, the demand needs to be managed, and that has gotta be difficult your side. That said, I have never abused a late delivery. Noone sets out to be late, it's just it happens sometimes.

      • +1

        I think it's a cop out to say the safest time to order dinner is 4.30/5pm. I am not ordering at that time, nobody else is too.

        Yeah that's understandable. It's a bit early ;) but that's why it is safe haha.

        Somehow, the demand needs to be managed, and that has gotta be difficult your side.

        I mean if franchises were just less stingy with labour and rostered more things would run much more smoothly and we could be offering much better food and service much more of the time. I'm mainly just a driver so I don't know much what the accounting looks like but supposedly it's too expensive to run and margins are too small to afford rostering more people on, whether that's my franchise group taking too much of a cut OR because corporate charges franchises too much and/or charges too much for stock due to inefficiencies or a combination of some reasons I'm not sure. But believe me we all want to run good and fast service, there just isn't enough of us on to keep up too much of the time :C

  • -1

    I would rather spend the little bit more and get a much better quality pizza from pizza capers/other gourmet pizza store.

    • Pizza Capers is just Dominos with some rocket on top. Absolute shyte.

    • My local Capers is pretty good (4.3star on Google, decent for a franchise), though I've had some pretty disappointing and very average pizzas from various local places that really are not better if not worse than even an average Domino's pizza.

    • What's a little bit more to you?

  • Used to be my go to - not anymore. It just has no flavor.

  • +1

    I only have Dominos when im drunk. And when im drunk, my mind is not sound enough to calculate all these dollars and cents.

    • This is the best explanation of the current experience I am going through with Domino's.

      I only usually order it when I don't want to think about making anything else but these new maths problems when ordering and increase in prices is making me stop ordering delivery at least these days.

      Because I work late hours the only option for me sometimes is Domino's especially since my local Coles and Woolworths decided to have earlier closing hours so my only option is Domino's or death.

  • +1

    I'm in little doubt that Domino's' standard pricing has galloped up faster than inflation in the last couple of years, and their ongoing efforts to get more of their customers onto premium-priced products is another layer in addition to that.

    These days I go there when they do their one day "price slice" promotions and similar, but other than that the value has markedly diminished relative to a competitor such as KFC.

    • ongoing efforts to get more of their customers onto premium-priced products

      Have to make up for the $5 (now $5.99) pizzas :D

      The ~$5 range has virtually no profit attached to them.

      the value has markedly diminished relative to a competitor such as KFC.

      Idk, I still think you can feed the most mouths per dollar at Domino's :P

  • When I saw the coupon pop up 3 pizzas and 3 sides for $25 I was like wow this must be the best coupon ever! I don't like this change either, but to be fair Domino's has been far too cheap for too long.

    I will personally hold off on ordering Domino's from now unless there is an exceptionally good deal. I used one last night that was a bbq meatlovers for $5.

  • Dominos is such anus, I've gone back to Pizza Hut.

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