MWave.com.au SCAMM

Lcookiesososo on 23/07/2012 - 00:07

Hi all

I m writing this just to let every one know that " Mwave.com.au " is a scamming site.
They do give away free stuff , but they will never send out the item .
and when u contact them they advise they already been posted out.

On 06/07/2012 they give away a Logitech earphone. Me and a few friend join and got the earphone.
we got screen shot of invoice. But earphone were never posted.

when contact Mwave they advise earphone have been posted..

So please be aware of Scamming site. Please BANN any advertise from " www.MWAVE.com.au "

General Discussion

Related Stores

Mwave Australia
Mwave Australia

Comments

  • Macgyver on 23/07/2012 - 00:27

    If it makes you feel any better I didn't get the earphones either.

    I got to the confirm part of there website and then I got a error. Took a long time to get that far.

    Seeing as they pushed me around I probably won't ever buy any computer hard ware from them.

  • camelgrass on 23/07/2012 - 00:37
    +1

    Mwave have been scamming customers from day one. Search for previous Mwave disasters on OzB and search Mwave vs ACCC on Google Search to see what I mean. I can't believe their deals are still allowed on OzB.

    OzB are usually very good at sorting out the honest and reputible retailers from the others. Shame on OzB in this case I'm afraid.

    Enough is enough.

    I think I know the reasoning. Mwave bring is bringing in advertising dollars for the OzB owner. Correct me if I'm wrong Scotty.

    But I've previously seen their ads on OzB facilitated through Google Adwords I believe.

    • Moderatorneil on 23/07/2012 - 01:05

      Google Adwords and posting of deals are 2 separate things. Have a look at the history and you will see that there have been 318 posted deals. The reality is that OzBargainers find some value in Mwave deals albeit their shipping prices are a bit insane at times. We have banned plenty of sites for a variety of reasons but I find your implication offensive.

      As for the free headphone deal, I mean cmon. Before the sale started, it was pretty obvious that the site would crash and people would be unhappy ala CrashoftheDay or Jetstar $1 sales. It sucks that people didn't get their headphones (if that indeed is the case) but at the end of the day it's a freebie.

      • Shaw on 23/07/2012 - 01:08

        I must say, in their defence, that we both received our earphones, no problems. The OP has to understand and accept that it will be a gamble and luck of the draw really, pretty simple.

      • camelgrass on 23/07/2012 - 01:53
        -3

        Google Adwords and posting of deals are 2 separate things.

        I'm well aware of that.

        But it still means dollars for the owner. If deals from Mwave weren't allowed to be posted on OzB (318 posts is a massive number by the way), the OzB owner couldn't justify Mwave ads to continue to be allowed to be displayed on the OzB website (via Google Adwords or whatever). You're well aware that Mwave haven't got a good reputation on OzB for various reasons. Eg. At least 2 major disasters in the last 3-4 months plus plenty of negs on other deals during that time and previously.

        Deal Posts

        Since Beginning:
Total:  318
Votes:  6.7 (Average)

        C'com, an average of 6.7 votes (not counting negs)? Does that not say something?

        Top Voters

        92  Foma2 (3.6%)
68  scotty (2.7%)
58  TeaEarlGreyHot (2.3%)
43  duke9 (1.7%)
39  cyssero (1.5%)

        No.2 top voter for Mwave is Scotty, owner of OzBargain.com.au. Hmm…

        • Moderatorneil on 23/07/2012 - 02:27

          Let me make this clear for you.

          The ability for a site to be on OzBargain or not has nothing to do with how much money it could make the site.

          Sites are banned for SPAM, multiple sockpuppeting offenses, selling counterfeit items, etc.
          There is no conspiracy here. Different users vote for different things. Have a look at Rivers deals, 2 mods in the top 5 voters and another mod the top 2 poster. Conspiracy? Nope, it appears some of the mods have the same cheap taste in clothes. ;)

          P.S. Camelgrass, you are a top voter of Uniquemobiles. I'm not implying anything but it's interesting. Hmmm. ;)

          You're well aware Mwave haven't got a good reputation on OzB for various reasons.

          Um no actually. I've only seen their shipping rates and the latest incident of people not receiving free headphones. We act on what the community wants and as seen by the above stats people still want mwave deals.

          We do make sure companies are held accountable and keep the best interests of OzBargainers a priority. E.G.Topbuy offered counterfeit vapur water bottles. They never gave any explanation why they were selling counterfeit items, so we banned them pending a public explanation. See http://www.ozbargain.com.au/node/42395

          P.S. Just had a look, we have 463 banned domains.

        • camelgrass on 23/07/2012 - 02:50

          Um no actually. I've only seen their shipping rates and the latest incident of people not receiving free headphones.

          I think you forgot this deal posted only 4 months ago:
          http://www.ozbargain.com.au/node/65184

          Well, taking your example of UniqueMobiles; they have significantly higher average positive vote stats than Mwave so of course it's more likely my votes will go to them.

          I've also dealt with them several times and have found them to be faultless in their service delivery; also I come to this conclusion from reading comments from other OzB users that have had similar experiences (same can't be said about Mwave from the countless horror stories I have read on OzB, ACCC and elsewhere).

          We do make sure companies are held accountable and keep the best interests of OzBargainers a priority.

          I do agree with your statement; and yes, I thank you for keeping it that way most of the time. Though I assume as "Community Manager" you are paid for your time and work—and there's nothing wrong with that.

          The main point here is that Mwave know very well right from the beginning that they won't be able to live up to their promise in delivering these particular "promotions". From that perspective it's clear that one way or the other it is a type of scam, their main objective being to build up an email marketing database; whether or not the customer receives the particular promotion or not.

        • ozhunter on 23/07/2012 - 04:46

          Deal Posts
          Since Beginning:
          Total: 318
          Votes: 6.7 (Average)
          C'com, an average of 6.7 votes (not counting negs)? Does that not say something?

          I don't know why you posted this. Members also post many of the deals that don't get many votes.

        • camelgrass on 23/07/2012 - 05:19

          I understand your point; valid, but nonetheless it's not a particularly favourable rating. Even COTD have nearly DOUBLE the rating for positive votes compared to Mwave!!

          Nearly 2/3rds of Mwave deals were posted by an Mwave rep. Not sure why it matters if an Mwave rep or OzB user posted the deal?

        • scotty on 23/07/2012 - 09:47
          +3

          No.2 top voter for Mwave is Scotty, owner of OzBargain.com.au. Hmm…

          The last MWave deals I've voted was this LCD monitor offer posted more than 2 years ago, and that's out of 4,600+ votes I've cast over 5 years. The first MWave deal was posted in June 2007 and they did have some good deals posted. The main complain I hear about them is that people could not get the freebie — so that makes them a scam site? So how much money have they scammed out from you?

          I just find your hatred over MWave that leads to accusation of OzBargain unacceptable. Moreover, how is it matter to you how I raise fund to run this website?

          The main point here is that Mwave know very well right from the beginning that…

          Trust me. Scalability at both website AND logistic level is a very difficult and costly problem to solve. Not impossible, but can be quite costly. They have been around for a while and have other genuine deals (other than those freebie giveaways). That concludes that they are more on the "stupid" than "scammy" side.

        • camelgrass on 23/07/2012 - 20:31

          I just find your hatred over MWave that leads to accusation of OzBargain unacceptable.

          See some customer reviews here and people can make up their own mind:
          http://www.productreview.com.au/p/mwave-com-au.html

          Buying from Mwave is usually a painless experience unless something goes wrong. However, after reading many of the comments from that review site, it appears their customer service is way below par even before purchase.

          Even after serious trading breaches and fines were dealt with by the ACCC (mainly to do with warranty and returns policy), trying to return a faulty part to Mwave for replacement or refund is still littered with landmines.

          This is the experience of one such customer trying to return a DOA product in March just this year (and their are several other horror stories of customers trying to return faulty goods if you read on).
          http://www.productreview.com.au/r/mwave-com-au/211807.html

          A quote from that particular customer's review along with Mwave's draconian response:

          MWave insisted that I agree to their returns policy before they would look at my DOA. I refused given that by law I did not have to grant them any extra rights. Anyway as a result they refused to refund or replace.

          All I'm doing is warning potential customers that Mwave's trading practices are still not up to scratch—even after they were punished by the ACCC—and to buy from them is at your own risk. Hope big time that your transaction and product runs smoothly; if not you're in for even a bigger headache.

          That concludes that they are more on the "stupid" than "scammy" side.

          Maybe more on the "dishonest" side. The OP said that he/she ALONG WIH A FEW FRIENDS ordered the freebie promotion and the online transaction went through successfully. According to the OP none of them received the freebie and when they called up to check on delivery Mwave told them that the items had in fact been sent. If it was just one or 2 customers that this had occurred to, then it's quite possible the item just got lost in the post. But we're talking about "a few" customers here, so either the OP or Mwave is lying.

          At least a couple of others in this thread also didn't receive their earphones.

          On balance it does make you think who is really lying here.

  • tonytiger on 23/07/2012 - 01:37

    i didnt take part of this 'scam'/giveaway.
    in the past 3 or so years, i've bought things from them here and there. never had any problems with them.

    although i always chose to pick up rather than getting it delivered.

  • 17833 on 23/07/2012 - 07:19
    +1

    Same as original poster, I actually was able to order earphones, they have not arrived and mwave claim to have posted them. So perhaps for some who were actually were able to successfully place an order, mwave have simply not posted the headphones out.

  • Cupcount80 on 23/07/2012 - 08:30
    +1

    I have bought a few items from Mwave this year, including a deal I only heard through OzB. They have arrived via courrier within a week. No problem on my part (i was not even aware of the ACCC disaster until now) and I am not affiliated with mwave whatsoever.
    You wasted a few mins of your life ordering FREE earphones and didn't get them? First world problems!

    • camelgrass on 24/07/2012 - 01:34

      I just hope you don't have any problems with the items you've ordered during their warranty period.

      If you need support for faulty goods and need a repair/replacement/refund; good luck. Support is only offered through Support Tickets (not phone).

      In fact, you may not get any support at all. This statement appears on their "Help Centre" page:
      http://www.mwave.com.au/service.asp

      Please note that customer service can not offer any sales, compatibility or technical support. For this information please contact the manufacturer directly.

      Mwave was in trouble with the ACCC a couple years ago regarding goods they sold and their associated warranty policy (they implied and excepted no responsibility for faulty goods that needed to be returned for replacement, repair or refund and excepted no liability for associated freight costs, often unloading their responsibility and referring you to the manufacturer).

      It seems they still haven't learnt their lesson. Read some reviews here regarding similar incidents in more recent times:
      http://www.productreview.com.au/p/mwave-com-au.html

      Anyway, good luck. I still can't understand why OzB owner and mods continue to defend this company, especially with 2 big stuff-ups in the last 4 months. I can only speculate:
      http://www.ozbargain.com.au/node/74168
      http://www.ozbargain.com.au/node/65184

      Statements like "scalability" and "logistics" and such things? Mwave is one of if not Australia's largest online tech retailers. If anyone knows about such things it will be them, especially with the experience of their reps posting nearly 200 deals on OzB during the last few years.

  • mini2 on 23/07/2012 - 11:55
    +1

    Do people learn from previous dealings with mwave? I think a lot of us have cotton onto the fact that mwave's freebies = mfail.

  • Postulative on 23/07/2012 - 18:51
    +6

    It sounds like some people have a problem with Mwave. That doesn't mean, as the OP is intimating, that they are a scam organisation. I've never had a problem with them.

    The fact that people went for free stuff and didn't get it isn't, per se, proof that the company scams. They may be processing orders still, they may have received many more orders than they could possibly fulfil (in which case one hopes they will advise those who missed out), it may in some cases have been lost in the mail.

    OP, grow up. I note that this is your first post. You've managed to misspell "scam" and "ban" (not the toughest words in the English language), gone for the big capitals and ignored the fact that you've just barged into a community to vent your personal anger. Sure, you're annoyed that you didn't get your freebie. Would you like me to send you a tissue? Don't just barge in to demand that "something must be done" - do something. Ring them. Write to them. Complain to the local fair trade people if you're that upset. But don't demand that this website stop giving its members the opportunity to see deals.

    Complain in here if you want, but don't demand things and try not to make mountains out of mole hills.

    • mini2 on 24/07/2012 - 10:36

      +1

      It's not a scam, I've spent close to $2k with them over the years but their customer service left little to be desired that's all.

      • retiredfeline on 24/07/2012 - 11:34
        +2

        their customer service left little to be desired

        Maybe you meant left a little to be desired, or left a lot to be desired. :)

  • Davo1111 on 24/07/2012 - 13:53
    +1

    I think we need an "ozbargain drama" part of the forums…. or "SOS" (stuff ozbargainers says)

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