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[WA] Free New WA Drivers Licence for Optus Data Breach Customers @ Transport WA

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[WA] Free New WA Drivers Licence for Optus Data Breach Customers @ Transport WA
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rith on 28/09/2022 - 14:29 transport.wa.gov.au (3752 clicks)
Last edited 28/09/2022 - 17:23 by 1 other user

WA has joined the free licence replacement party.

Relevant announcement from the Transport minister:

New drivers licences, with new licence and card numbers, will be available free of charge to Western Australians impacted by the Optus data breach.

Optus has just confirmed thay they will be contacting customers directly in upcoming days if their specific license has been compromised. This is in addition to the original email advising of the breach.

If you have received this secondary notification from Optus that your licence details have been compromised, please attend a Department of Transport Driver and Vehicle Service Centre with a copy of your Optus breach notice, as well as two forms of primary identification.

Further information, including frequently asked questions, will be available at http://transport.wa.gov.au later today.

ABC article with quotes from Mark McGowan

See Also: Driver License replacement schemes for other states.

QLD, SA, VIC, TAS, WA

Automotive

Related Stores

Department of Transport, Government of Western Australia
Department of Transport, Government of Western Australia

Comments

  • PissLUR on 28/09/2022 - 14:32

    No financial information or passwords have been accessed. The information which has been exposed is a combination of your name, date of birth, email, phone number and/or address associated with your former account. No ID document numbers or details have been affected.

    oh no. i dont get to have a new licence. :(

    • B00PY on 28/09/2022 - 15:53
      +8

      Same, though checking the API my drivers licence details are there. On what basis has Optus concluded they haven't been affected? Seems more likely their email is incorrect given the incompetence demonstrated thus far. Would rather get a new one to be on the safe side.

      • MiscOzB on 28/09/2022 - 16:01

        Opposite here, got a text from Optus saying my personal information including the number of the ID document provided was disclosed, although it's not in the API.

        • B00PY on 28/09/2022 - 16:33
          +12

          Strongly suggests they haven’t got a clue.

          • MiscOzB on 28/09/2022 - 17:23
            +3

            @B00PY: Checked my other account which is the one that actually has the active services attached and the DL details are there, sadly.

            All this because of the tablet deal that was posted here… hadn't been with Optus for several years prior.

            • 2024 on 29/09/2022 - 07:21

              @MiscOzB: Was that the iPad pro and data plan?
              I did the same, and pretty sure I used my driver's licence but haven received a secondary email with more detail yet.

            • Delilahgetsaround on 30/09/2022 - 10:02

              @MiscOzB: I applied for same tablet deal. How did you check if your account was affected?

        • Tiggrrrrr on 28/09/2022 - 17:35

          I used my passport as ID when I signed up with Optus in 2019,, as I hadn't renewed my license at the time. But the email I used I no longer use. Cancelled the service a year later, well ported to Boost.

          I haven't received any emails from Optus, or texts (still same number). Do I need to be worried about data breach? Or is this only affecting active customers?

          • MiscOzB on 28/09/2022 - 17:39

            @Tiggrrrrr: Not sure, but apparently it includes former customers dating back to 2017. But if they haven't contacted you, perhaps you've dodged a bullet.

          • 00broke00 on 28/09/2022 - 17:52

            @Tiggrrrrr: I haven't been with them since 2014 and i got a second email advising which of my details have been stolen so no, it affects previous customers too

            • Chippy47 on 28/09/2022 - 18:01

              @00broke00: Same, just waiting on second email now, got first one on Sunday. Hopefully second comes through asap. How many days between both your emails?

        • foggsy on 28/09/2022 - 18:45

          How you checking the API, are you saying it's still available? And isn't it illegal to even try accessing?

          • MiscOzB on 28/09/2022 - 19:40
            +1

            @foggsy: I mean this (halfway down the page), you can check yourself the details they have by following those instructions.

            • foggsy on 28/09/2022 - 20:56

              @MiscOzB: Thanks for this. Looks like I'll be getting a new driver's license as well. First email stated that the ID was exposed, this confirmed it.
              Waiting for second email.
              Also have had a Credit Simple account for a number of years, signed up to the alerts.

      • Deviner on 28/09/2022 - 20:41

        How/where exactly did you check what documents you have listed?

        EDIT: Scratch that, just saw MiscOzB's comment in the replies.

    • VBO on 28/09/2022 - 18:15
      +1

      Even better. You're entitled to a free new house! XD

  • Denaz on 28/09/2022 - 14:35
    +5

    Good news, I didn't think we'd get it in WA tbh

    Hopefully Optus get that second email out quickly…

    • GregRust on 28/09/2022 - 16:50

      You just had to wait awhile longer than other states.

      • Denaz on 28/09/2022 - 16:51
        +1

        Yeah just not used to that, normally we're so far ahead of the game in WA /s :P

        • hotphil on 28/09/2022 - 18:43
          +9

          DoT have been told for years it's a massive risk that the numbers can't be changed. They even put out statements that basically said "nah".

          Then they manage to sort it in 48 hours. Ffs

          • coxymla on 28/09/2022 - 19:47

            @hotphil: They actually haven't sorted anything out yet. It's just that the Premier has made an announcement.
            If you go to DOT tomorrow you won't be able to get a new number.

  • s26f84 on 28/09/2022 - 14:38
    +3

    i did not even get first email. WTF is going on! phone calls they are not picking. I am new customer and app is not working too.

    • RichardF89 on 28/09/2022 - 14:51

      same here I did online chat 3 hours ago still no reply

    • Denaz on 28/09/2022 - 15:39

      I got my initial email on the 23/09 but wife didn't get one at all.

      Their chat is probably getting slammed at the moment, so i'd expect a massive wait :(

  • bboz on 28/09/2022 - 14:42

    Does anyone know if the Optus resellers are also contacting their customers? I assume Optus would not be contacting customers of, say, Moose Mobile?

    Any way to confirm if you are affected as a customer of an Optus reseller?

      • gibbo_au on 28/09/2022 - 15:03

        Not entirely:

        We're advising you that GOMO, powered by Optus has been a victim of a cyberattack resulting in the disclosure of your personal information, which is a combination of your name, date of birth, email, phone number and/or account address. No ID document numbers or details have been affected and no financial information or passwords have been accessed. Further information can be found on the Optus website or you can contact us via the GOMO app.

      • bboz on 28/09/2022 - 15:09

        For Moose Mobile, it looks like you are correct:

        From their front page https://moosemobile.com.au/

        "NOTICE: Moose Mobile was not affected by the recent Optus cyberattack. We are an Optus wholesaler, but our systems are separate from theirs.
        Optus DO NOT have access to any of your personal or payment information if you are a Moose customer. Moose does not collect any of your personal identification like a driver's license or passport details."

  • cerealsmok3r on 28/09/2022 - 14:43

    Thanks for sharing op! Another state is joining the game. I know NSW said no to this but really hoping they change their mind xD

    • Butterfly Gocha on 28/09/2022 - 14:52

      I'm sure Gladys had something to do with it which is why they're not budging

      • furiousgeorge on 28/09/2022 - 15:53
        -1

        You mean Glad bags on the board of Optus Glad bags?

      • paddyo on 28/09/2022 - 16:03

        How on earth do you come to that conclusion or is it just some non relevant sarcasm?

  • Nost-dc on 28/09/2022 - 14:52
    +15

    I think its great the govt is doing this
    but they shouldnt be free
    should be full price, with the bill being sent to optus directly

    • rith on 28/09/2022 - 14:59
      +5

      with the bill being sent to optus directly

      The WA Government is supposedly seeking reimbursement from Optus for this exercise.

      • hotphil on 28/09/2022 - 15:38

        Yep Rita says she'll be billing Optus. Too right.

    • Cludo on 28/09/2022 - 14:59
      +1

      I saw somewhere that some states will be sending the bill to Optus to cover, think it was QLD.

      Edit: looks like both QLD & NSW are charging $29 replacement, but Optus will reimburse.

  • RichardF89 on 28/09/2022 - 14:55

    I didn't even receive the first email.

  • dogzilla on 28/09/2022 - 14:59
    +2

    Must provide two forms of ID, i bet they don't take a drivers licence as one of them….lol

    • tharlow on 28/09/2022 - 15:10
      +3

      Hopefully the fraudsters can get your new licence before you do

  • onlinepred on 28/09/2022 - 15:02

    Same as QLD

  • hypie on 28/09/2022 - 15:11

    Phew… im an optus customer but in an unrelated coincidently accidently threw my wallet away that was in the bottom of my KFC bag in my own self disgust. Saved $30!

  • iamKU on 28/09/2022 - 15:12

    NSW Service is persist in begging the money from Optus victim.

  • Ehty on 28/09/2022 - 15:15

    "Importantly, no financial information or passwords have been accessed. The information which has been exposed is your name, date of birth, email, phone number, address associated with your former account, and the numbers of the ID documents you provided such as drivers licence number or passport number."

    Is this from first or second email?

    • Ori0n on 28/09/2022 - 15:24

      First. I've only received one email and that's what was in mine.

  • Ori0n on 28/09/2022 - 15:17

    FYI - ACT information is here: https://www.accesscanberra.act.gov.au/s/article/Information-…

    Short answer - you'll get a new license (with a new card number but not a new licence number) if both the licence number and card number have been compromised. Optus will reimburse the $42.60 cost. If only one field is compromised, no new card is required. You can still request a new card (with a new card number but not license number) and pay the $42.60 yourself. Either way - no new license number - it stays with you for life.

    • Asterix1 on 28/09/2022 - 15:31

      For WA is the card number the number on the back? And if we've gotten a new card since last using Optus does this mean we don't need to get a new card?

      • LlamaLlamaLamp on 28/09/2022 - 17:26

        WA drivers licences have always kept the same number for you lifetime. This is the first time they're providing new numbers

        • Buddy195 on 28/09/2022 - 20:26

          Not if they're stolen, you get a new number. Pretty easy to sort out to be honest if you think it's been compromised.

      • hotphil on 28/09/2022 - 18:45
        +2

        Yes. They've realised thats not good enough and so will at long last be changing licence and card number for the affected customers, for free. Then sending an f-ing huge invoice to optus for the hassle.

  • FeZZa21 on 28/09/2022 - 15:20
    -5

    So what's the worst that bad people can do with other people's ID numbers? Empty their bank accounts? And even if they do, surely it's all insurered and protected by their fraud policies.

    • iamKU on 28/09/2022 - 15:27

      imagine if thieves grab your home keys. even they don't have immediately steal your treasure.

      • FeZZa21 on 28/09/2022 - 15:31
        -4

        Id numbers are very different to something physical like home keys that unlock physical locks. You can't steal anyone's treasures with just ID numbers, I think most people are just over-reacting over ID theft rather than potential loss of property or funds which is minimal.

    • b-radicool on 28/09/2022 - 15:31

      Not so much stealing out of existing accounts, but they could open up credit cards with debt attributable to you.

      • FeZZa21 on 28/09/2022 - 15:34
        -6

        That won't work since you need access to physical cards after signup and MFA. They'd have to camp outside your house and check your mailbox everyday lol even if they succeed, you have defence of not knowing thanks to Optus so becomes bank's problem.

        • hsp on 28/09/2022 - 15:58

          They can easily set delivery address to a PO box or something. Also its quite difficult being the victim of identity theft.

        • CheapBrah on 28/09/2022 - 16:24

          It should be "the bank's problem" but it seems to end up being the individual's problem and many spend years trying to rectify it and recover from it.

        • factor on 29/09/2022 - 12:36
          +1

          Well, just post your name and license number here & a kind soul will show you how it's done.

          • FeZZa21 on 29/09/2022 - 13:22

            @factor: Why would anyone intentionally reveal their ID because some random on the internet asked for it? lol point remains that no one can clean out someone's bank account with their name and license number, otherwise it would've been well documented and reported.

            Someone on breakfast TV this morning talked about how they kept hearing this 3rd person voices whenever she made calls to Optus in the past which made her suspicious that something was going on at Optus lol

    • LlamaLlamaLamp on 28/09/2022 - 17:29

      lol, google it mate

  • Mechz on 28/09/2022 - 15:22
    +3

    Be on the look out for phishing scams asking you to provide your new DL number so they can use it alongside your leaked info to defraud.

    Guaranteed this will spike hard.

  • CharityCase on 28/09/2022 - 15:24
    +2

    check this list to see if you are the unlucky one in WA.

    Not sure if it's legit though

    https://www.reddit.com/r/perth/comments/xp7fi5/optus_breach_…

  • coxymla on 28/09/2022 - 15:29
    +2

    The real question is whether going through this will extend the validity of your DL for free.

  • hotphil on 28/09/2022 - 15:35
    +2

    If only they'd listened when told dozens of times over the years that it's a massive risk to permanently assign a single number

    • smashedpotato on 28/09/2022 - 18:54
      +1

      I can't believe how any of those numpties in charge couldn't foresee this.. even if you were technologically illiterate (which isn't a good sign), it's a massive procedural flaw.

      • hotphil on 28/09/2022 - 18:59
        +3

        They even went so far as to publicly say they wouldn't be doing it because there was no need. All gasts were flabbered. But have now come back.

        • smashedpotato on 28/09/2022 - 19:10
          +2

          Can't facepalm any harder.. "Guys, guys.. that involves additional work.. we need to clock out by 4.29pm.."

  • ozisaver on 28/09/2022 - 15:44

    People from WA couldn’t actually change their licence number. Has this suddenly changed?

    • rith on 28/09/2022 - 15:56
      +2

      It still isn't possible, but this Optus breach has essentially forced the WA Govt's hand to get their act together. They're now working on upgrading their systems to allow for a number change and billing Optus for the trouble.

      • hotphil on 28/09/2022 - 18:57

        I did read the functionality did exist in some form for DV victims/police and other specialist purposes. But who knows how manual that was.

    • hotphil on 28/09/2022 - 18:47
      +2

      Yep. They've managed to put something in place that people have been telling them to do for years. In a couple of days.

      Horse/bolt

  • shanlee on 28/09/2022 - 15:46

    Optus got all my details wrong..so i guess not to worry abt the data breach

    • hotphil on 29/09/2022 - 08:15

      I've tried to have contracts with them twice over the last few years. Both times they were so utterly incompetent I couldn't take it any more and gave up.

      • shanlee on 29/09/2022 - 10:16

        I justhad a prepaid service, but never bothered to take any contract with them. Optus coverage is very patchy at my place.
        I tried the links mentioned in the below page n found what details Optus holds about me.
        Login to optus account n then follow the instructions

        https://whirlpool.net.au/wiki/optus_sept_2022_breach

  • chinaman on 28/09/2022 - 15:58

    From "impossible" to a simple system improvement. Good on the WA gov to make a change happen. Thx

    • ChickenAdobo on 28/09/2022 - 16:03
      +2

      We don't have digital license yet

    • CheapBrah on 28/09/2022 - 16:27
      +1

      "simple", I guess you've never worked for/with government agencies.

  • lordra on 28/09/2022 - 16:56

    NSW says this now:

    A $29 replacement fee will be charged by Service NSW at the time of application and reimbursement advice will be issued by Optus to customers in the coming days.

    NSW customers who need support regarding the replacement of identity documents and advice on preventative actions they can take, are encouraged to contact ID Support NSW on 1800 001 040.

    Also from ABC news.

  • bargaino on 28/09/2022 - 18:20
    +9

    This is crazy. License numbers are not secret and should never have been treated as ID. Same for passport numbers.
    It started out that you had to physically show your ID, as something hard to forge, for ID.

    But laziness and stupidity led people to use just the number as ID. How does that make the slightest sense??

    The first time you use your new number, it will no longer be a secret. That is security 101. Without a digital signature, any such code is single-use.
    What we need is a proper cryptographic ID system. Something like Google Authenticator would be a good start, as well as being able to take your physical ID to the local chemist or post office.

    • hotphil on 28/09/2022 - 18:48
      +2

      I think it was vodafone i used recently and i had to use my phone camera to scan my face so they could match not only the number but my mug too.

      • smashedpotato on 29/09/2022 - 09:41

        Interesting. Does this apply to both SIM swap (swapping to a new SIM card within the same provider) and SIM porting (port outs from Vodafone)?

        • hotphil on 29/09/2022 - 09:48

          That was porting in to post-paid Voda (from Optus)

  • fishandchips on 28/09/2022 - 18:33

    I was with Optus 2010 and changed to Virgin Mobile 2010. I still received email from Optus saying my detail has been compromised. So basically they stored all my detail from 12 years ago. I think Optus has been hacked their entire system but they did not disclosed what their system has been compromised. Good luck everyone.

  • Wayne7497 on 28/09/2022 - 18:36
    -5

    People panicking for nothing, pretty easy to get all information already from many sources , name addresses from electoral roll unless your silent voter, Facebook social media, any large organisation. Having a drivers license number really isnt going to be used in identity fraud. Your chances are less than 0.1% . Just the media hype. Plenty of large Australian companies have been hacked previously either media was interested or companies pay the scammers as fines are higher and dont want bad pr.

    • hotphil on 28/09/2022 - 18:51
      +3

      You're massively underplaying that. It was a one stop shop. Millions of records of >100 points of ID. It would only be worse if bank details were scraped too.

      • Wayne7497 on 29/09/2022 - 00:24
        -2

        Rubbish, ooh on dark Web?.? You realise the dark Web is just website not listed on dns server right? That anyone can access by simply typing in ip address manually? With non typical browser, possible tunnel access it ain't hard to get there it's part of the deep Web with no advertising it's presence.

        Chances are the information you talk about is already available to any would be thief.

        • hotphil on 29/09/2022 - 08:19
          +1

          Who said anything about dark web?

          And yep, if someone was targeting me they could probably piece together some of that info from other sources. But to have everything, verified, for millions of people in one place is a gift to anyone wanting to do nasty things. Being served the best beef vindaloo you've ever had rather than just being given a basket of ingredients. It's the breath-taking scale of incompetence and data lost that makes it worrisome.

          • Wayne7497 on 29/09/2022 - 13:32

            @hotphil: Follow the sheep n believe the media hype, im not worried a bit.

            • hotphil on 29/09/2022 - 13:38

              @Wayne7497: Not a sheep, and not following hype. And living life full of worry is indeed a bad thing. I'm just aware of things going on in my field of expertise.

    • Deviner on 28/09/2022 - 20:31
      +2

      There are plenty of ways to use the data they've gotten for either identity theft or other form of scam.

      How easy would it be for a scammer to ring you up and make any sorts of claims over the phone and recite your driver's license or passport numbers back to you and you'd absolutely think it was legit.
      Doesn't have to happen today or tomorrow, but it could happens months down the line when this Optus thing is out of the limelight.

      Out of the 9.2m or whatever that are at risk, I'm sure there is a huge number of those that are vulnerable/gullible when it comes to being scammed like this.

      • Wayne7497 on 29/09/2022 - 00:28
        -2

        Many scams out there already, ppl will be hit usually the vulnerable are elderly non technical types, but this data is honestly available from heaps of places stay vigilant you'll have no problems, have worked in this area of expertise for nearly 40yrs, never seen such a panic hype by the media.

  • Justsendit on 28/09/2022 - 19:13
    -1

    Why are taxpayers paying for this?

    • ChickenAdobo on 28/09/2022 - 20:07
      +5

      They are not. The state government will seeking reimbursement from optus

  • Buddy195 on 28/09/2022 - 20:22

    So when are the second emails due out. It's written very clearly in my first email that they got my DL number.

    • Top G on 28/09/2022 - 21:31
      +1

      Knowing Optus is in charge of sending the emails out, it’s bound to be a shit show

      • hotphil on 29/09/2022 - 08:20
        +1

        Can't wait for the "Optus have been trying to contact my dead husband" headlines.

    • Chippy47 on 28/09/2022 - 22:56
      +1

      Same, and confirmed with live chat also but guess we’ll have to wait forever for this second email now.

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