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We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
To be fair, could possibly get honored… Dell is a big company not your local good guys or jb so they can afford to take a loss.
Mine shows delivered. Gonna do an unboxing video for you guys in a minute.
Sick! Did you get the time machine on special from Dell too?
It's legit
Take the upvote you dirty (profanity) :P
Hope some salty ozbargainer doesn't call Dell to cancel that order.
Oh they will call no doubt some idiot does it everytime
Yeah. That's why the IRN should have been removed by the poster.
Haha !!
You win the internet for your Photoshop skills
Please edit your date to today.
no profanity way LMFAOOOOO
Lol looks legit!
WOW
Need to change received to confirmed and unbold the confirmed part underneath the progress bar. close though.
clean editing!
That's sooooo yesterday!
You didn't edit the line above it.
It says order received
Lol. Forgot about it. Should've deleted it.
Haha.. This deal and the posts are making my Friday so fun
Click the IRN and show us if there is an order number assigned.
Show’s over. Cost price changed to 0.00
1 of my orders got confirmed, the others are still in the order received stage.
proof?
Screenshot please.
poor editing
Received mine and opened it. It's a bit big for my liking.
Might just use it as a big clock display for the garage.
If you reconfig one of the power buttons to a sleep button you can use it as an alarm clock radio too
So I got charged full price despite both the checkout page and confirmed order page stating $249. I have screenshots of both.
I paid via PayPal - for the highest chance of honouring the listing, should I write in to Dell or PayPal, and should I wait until the order has 'shipped' before contacting?
I'd be contacting them pretty quickly, unless you are happy to pay $2499
Written into Dell now, thanks.
Hope it works out for you mate.
What an adventure this thing is
@Shaquille Oatmeal: Definitely!
It's currently "in production" so hoping it works out for me in some way rather than an outright cancel.
@snoopydoop: That's pretty telling if they are putting full price orders into production but leaving the discounted orders sitting in waiting for confirmation….
@Azif: Yeah, it moved pretty quickly from confirmed to production too. Estimated shipping in a few days.
Show screen shots?
That is actually fraud when you have authorized payment for $249 yet they have taken full price without your consent.
I suppose there's some argument that it's not intentional, as long as they happily rectify the situation. I just hope my screenshots are taken as enough proof by either Dell, Paypal, or my bank. It's a shame all my emails list a different amount.
Surprised their confirmed page listed the reduced price yet the email said differently.
They'll just make you return the item back lol
This has been so much fun guys, just saying. <3
It'll be even more fun reading it again on a 38" Curved Gaming Monitor
missed
That’s enough mate
username checks out
Haha.. That's better.
Next Photoshop should be of you shaking the Aus Post guys hand as he hands you the box
If it's real, it will be much better. Haha. Time to replace my Xiaomi 34".
Fingers crossed mate
I gave you a + to try leveling out your negs
I lol'd
I came, too
Fingers crossed.
Just got mine delivered by SpaceX to my address on 1 Mars Street, MILKY Way 0001, Earth Moon
Pretty decent bargain considering they used SpaceX for postage carrier
Proof
https://files.ozbargain.com.au/upload/46868/98190/screenshot…
Did they use Falcon 9 or Falcon Heavy
I tried that carrier too. Didn't follow through because it's only payment option was Doge.
I managed to use ShibaPay
Elon Musk personally delivered it
Wow, that was quick!!! Thanks for the confirmation.
Wow congrats, you pick it up or it's delivered in 3 hours?
That's lime xD
cap
I ordered 2, but they canceled 1 and left the price at $249.01 * 2 = $498. WTF?!
Anyone else with similar issues?
Have you got any notification from Dell? Can I ask How you know your order got cancelled?
Yes the email receipt says 2 for $498 (already charged to PayPal), while the website order says quantity of 1. I am wondering if they are maybe intending to honour quantities of 1. Possibly my second item will resolve on the order after a refund to PayPal at some point.
Thank you for your kind explanation. I ordered 2 but disaplayed as 1, too. I don’t know what’s going on.
@eauvert: Ahh. I wouldn't worry. I am hoping that one will be shipped. Then I will contact them about the over-charge. They'll either refund that second amount, or possibly just ship out a second one according to whatever damage-control policy they've struck today.
@eauvert: Also just btw, apparently there's been no actual charge to PayPal yet. PayPal transaction detail says "Your payment method will be charged when Dell Australia completes your order." I had thought that if it showed up at all then the charge was made.
still cheaper than most 38 inch ultrawides with high refresh rates and is IPS
What do people not understand about not contacting the company
Because burying your head in the sand solves everything, right?
Low level workers that ship stuff out don't really care too much when recieving orders. They just get an order, confirm, pack and ship.
Alert sales to what is going on though - which will impact their commission, then yes, you have yourselves a big problem.
If you don't contact them, there is more of a chance of orders progressing and being shipped before the error is noticed. The earlier somebody contacts them the sooner they are aware of the problem and IMMEDIATELY stop all orders from progressing.
So it's not burying your head in the sand. It's more remaining stealth until you've been found out.
@AmperSand: I concur with this.
Using Dell for work, if the product is in stock they can be VERY efficient at dispatching orders within hours of it being ordered.
Understand a lot of people won't have this experience, but buying things full price when there is stock on hand (as opposed to the OzBargin process of mass buying discounted items) results in almost always a next day delivery to Melbourne from Sydney. Even ordering around 3pm.
However once a CSM is made aware of these, they will send an alert to the PM or Category Manager to put a STOP on all orders connected, and they won't make it down the automated chain (I also have worked in these teams).
Which is why we are very justified in being annoyed when someone calls up and asks about the low price. Customer Service officer will create a ticket, high priority, escalate to CSM, passed to Product or Category team, orders are stopped.
No one looks at order volume almost live, it would likely take them hours to see the high volume orders and find the price mistake all on their own. And by then there is the slight glimmer of hope that a few orders have followed their automated processes and been dispatched, which I doubt is the case here.
I contacted them over a different screen before I even saw this on Ozbargain, it was due to monitor being advertised at $209, but when I added it to the cart it was $540.
You people are the worst what is wrong with you; stop contacting support agents
If you think that it's going to change anything, then you're severly mistaken!
I contacted them over a different screen before I even saw this on Ozbargain, it was due to a monitor being advertised at $209, but when I added it to the cart it was $540. Take a chill pill..
Was honestly worth buying this morning for the comments
just had a knock at the door and wouldnt u know it was old 'farmer' mick dell himself, oprah was with him, they said everyone's getting the monitors free due to our financial savvy and general good looks
have a good wknd angels!
Michael Dell ozbargained American Airlines with the AAirpass back in the day, so it’s only karma
Customer support said the same director who honoured the $9 printer price error 10 years ago.
https://www.ozbargain.com.au/node/73273
Is honouring orders who only bought 1 monitor.
I sure hope you are right.. Hopfully they'll send out an email soon
Nah dont feed me hope. Its bad for me
No way… This is the closest I would get to winning the lottery or something if they honour it
Wow can't believe it's been 10 years. I was so excited by this that I still remember where I was at the time I ordered haha
OG bargainer spotted
Lol customer support is giving details about directors now
@billybrown did you get your printer???
I did, and am still using it! Still the best snag from ozb
No, you didn't, as you money is still in your bank account:)