Credit Card (Qantas edition) Pro-rata refund of annual fee list

Koipanda on 25/08/2022 - 14:14
Last edited 25/08/2022 - 19:59

Hi all,

I went on a bit of a CC (Qantas) craze and racked up a nice sum of Qantas points.

Just want to share with you all the CC that allows Pro-rata refunds of the annual fee:

  • Qantas Premier Platinum - Pro-rata refund via telephone. You will need to call them up and ask for it. My account is about 1 and a half months old post-annual fee. I am getting about $190 back from $225. They will send the refund via cheque.

  • Westpac Altitude (Qantas) - Pro-rata refund via telephone & Live chat. You will need to ask for it. My account is about 2 months old post-annual fee and I was able to get the full annual fee back ($49). They will transfer it to a nominated bank account within 3 bd.

  • NAB Qantas Premium Card - Pro-rata refund via telephone & Live Chat. You will need to ask for it. My account is about 2 months old post-annual fee and I was able to get the full annual fee back ($250). They will transfer it to a nominated bank account within 10 bd.

Other users experience

  • @Autonomic - ANZ - telephone - Full refund after 2 months post-annual fee payment.
Financial Credit Card

Comments

  • cyruslol on 12/02/2024 - 18:23

    tried both phone call and message in App, no luck to get pro-rata refund. i had a qantas black card

    “ The Annual fee and Rewards Program fee is payed up front and part of term's and condition.

    This in Non-Refundable, and you were granted the promotional points and cashback.

    Please speak with the Closure to check for options.

    Thank you.”

    • Koipanda on 06/03/2024 - 19:28

      Is that Qantas money?

      • cyruslol on 06/03/2024 - 19:52
        +1

        Anz qantas black

  • Koipanda on 06/03/2024 - 19:28
    +1

    Qantas Premier Platinum Card - Called and was denied a refund.

    Will try again tomorrow. I feel like these depends on the REP you get.

    • Koipanda on 06/03/2024 - 23:31

      Tried a second time - Denied.

      Maybe ill try during Aus business hours.

  • Cludo on 07/03/2024 - 17:10

    I tried to get a refund twice over Live chat for my NAB Qantas Rewards Premium Card.
    I was told no both times, since I already received the points.

  • tim9800 on 01/04/2024 - 15:11

    Just called up to see if I could get a prorata refund on my Bank of Melb Qantas Amplify Signature. Unfortunately I left this one a bit late to cancel (I met the min spend two months back but kept the card for travel insurance). The call person said they can only see transactions in the last 90 days, and my annual fee was paid back in Dec, therefore no refund.

  • ozBfrugal on 02/07/2024 - 14:40
    +3

    Like a few people here, I rang up asking for a refund and was denied. Escalated to a manager and they too said no deal because I had received lounge and bonus points.

    Anyway I called back again and this time I asked to downgrade to their Everyday card which has a $99 fee. More importantly when you change products, you get an annual fee pro-rata refund of the old card back but obviously you still need to pay the new card annual fee.

    https://support.qantasmoney.com/change-my-product/what-will-…

    So all up for 100k points cost me $349/12 + $99 = $128. A more palatable alternative if you get rejected for an outright refund.

    • Autonomic on 02/07/2024 - 15:09

      Nice work. I wonder if this works with their Titanium card too?

      • ozBfrugal on 03/07/2024 - 08:56

        Yes it would but keep in mind you would pay at least a month of the annual fee, maybe 2. I'm not sure exactly what I'll get charged as the refund won't be processed until I activate my new card.

        If you can get the bonus 30k points with the Platinum card if it's your first points earning card in 12 months then I think it's better value than the Titanium card.

        Bonus QF Points Effective AF QFP/$ AF Min Spend QFP/$ (AF+Min Spend)
        100,000 $128 780.74 $3,000 31.97
        70,000 $128 546.52 $3,000 22.38
        150,000 $199 753.77 $5,000 28.85
    • Koipanda on 02/07/2024 - 18:22
      +2

      Thats a really good hack

    • clayaa on 03/07/2024 - 09:53
      +1

      Nice work! This would be a really good alternative. I am wondering if you are able to ask for AF Refund on the downgraded card considered you dont receive any bonus points on that :)

      • ozBfrugal on 03/07/2024 - 10:47
        +2

        Haha didn't think of that. I'm definitely going to give it a crack and update with what happens.

    • tim9800 on 07/07/2024 - 11:18

      Awesome find. Was about to cycle onto ANZ ff black but this is just straight up better points per dollar. And no PITA calls from ANZ

      • clayaa on 08/07/2024 - 10:39
        +1

        FYI NAB has stop giving out annual fee.

      • cyruslol on 14/08/2024 - 12:34

        any luck with Anz?

        • tim9800 on 26/08/2024 - 16:58

          I didn't do ff black this time around but have gotten a prorated refund from them in the past. It's possible that ANZ has cracked down on this but I don't know

    • ozBfrugal on 11/07/2024 - 18:04
      +3

      So I received my new card today and activated it and there were no issues. I was even able to use my old card leading up to getting my new card.

      It turns out the annual fee was prorated refunded on 2 Jul. 2 months was charged so got a refund of $290.83. A somewhat nice surprise is that only 10 months of my new annual few was charged which was $82.50.

      I might see if I can get a further refund later in the month when I look to cancel my new card altogether…haha

      • tim9800 on 22/07/2024 - 16:53

        Nice. Did the pro-rated refund get credited automatically or did you have to ring them up and get them to do it manually?

        • ozBfrugal on 23/07/2024 - 13:30
          +1

          It was all done automatically.

          • vawiyoci on 18/09/2024 - 14:03

            @ozBfrugal: May I ask what was the reason you gave them for downgrading to the everyday card? Or did they not try to retain or badger you about it? Thanks.

            • ozBfrugal on 19/09/2024 - 16:33

              @vawiyoci: I don't think they asked me. If they ask just say it's not the right product for you. They don't care really since you're still sticking with them. I tried cancelling the new card and asking for a pro-rata refund on that and no go haha

              • vawiyoci on 19/09/2024 - 17:12

                @ozBfrugal: All good thanks for that. I'm just getting ptsd from trying to close a citi product awhile back where it felt like it was going in circles on the phone from them reading the customer retention script about how great the product is and what you'd be losing out on and are you really really sure yadda yadda lol.

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