This was posted 2 years 4 months 15 days ago, and might be an out-dated deal.

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$20 off Your First Superloop nbn Bill and $16 off Per Month for 6 Months @ Superloop

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$20 off Your First Superloop nbn Bill and $16 off Per Month for 6 Months @ Superloop
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Outsider on 03/08/2022 - 09:45 superloop.com (2478 clicks)
Last edited 11/08/2022 - 08:12 by 3 other users
CONNECTNOW22AC

Got this in the email when I was half assedly signing up to different NBN plans (as we all do every 6 months).
Terms and conditions https://www.superloop.com/documents/legal/SuperloopHomeBroad…

I went with the 50/20 option and the following came up in the "Your Contract" section:
"In addition, this promotion - CONNECTNOW22AC - includes $20 once-off credit, $16 off per month for 6 months."

So yeah, it stacks with this deal.

So it's $33.95 the first month, then $53.95 for the following 5 months. According to my cost summary.
Pretty sure the code is universal as it doesn't seem to be a mix of randomly generated gibberish. Sorry if it is targeted, I don't know how to flag this post as targeted.

Edit: Hmm dang, seems like it's targeted?
For reference what I did was:

  1. Go to their website: https://www.superloop.com/

  2. "Check Address" > View NBN Plans

  3. Select NBN Home Standard (50/20) > Signup Now

  4. Enter details, "Choose plan"

  5. Close browser.

  6. Receive email.
    Didn't take it seriously at first, but it does say on the email that the code comes with a 48 hour expiry.
    So only do this when you plan to actually sign up in the next 48 hours.

Referral Links

Referral: random (1315)

Referrer gets 10% off for 6 months.

Internet Broadband nbn

Related Stores

Superloop
Superloop

closed Comments

  • BaeSuzy on 03/08/2022 - 09:51

    Hey OP, we do the same here;
    Wondering if you ever gone back to an old provider to get the 6 month promo?

    • sandman20104159 on 03/08/2022 - 10:34
      +3

      i have, i swap between superloop, spintel, aussie and dodo, which ever has under $70 for 100/20 speed at the time.

      • HardQuiz on 03/08/2022 - 11:11

        Dodo in the mix ?

        Never tried them. I may jump on the free month deal going on now.

        • Ilikecars on 03/08/2022 - 12:47
          +4

          Don't do it. I swap around a lot and DODO was by far the worst quality connection

      • Binchicken22 on 03/08/2022 - 11:30

        Exetel is another good one to add in to the loop, as it's actually just superloop under a different name, so still a high quality connection.

        • sandman20104159 on 03/08/2022 - 12:05
          +2

          thats the other one i use too exetel. and yes Dodo is fine. no speed diff compared to superloop. only thing i noticed was my google devices couldnt do commands as it had a "mmm i cant find that, try again in a few minutes" error. turned out i had to turn off ipv6 on my router and it all worked again.

      • Cheezbrgr on 04/08/2022 - 00:07

        Check out MyRepublic aswell. Using them after Superloop and no issues 3 months in.

    • Outsider on 03/08/2022 - 10:53
      +7

      This is my second Super"loop",

      It's been more than 12 months as I've used Tangerine, Spintel, AussieBB, and I'm probably just gonna cycle through these 4.

      • Morien on 03/08/2022 - 11:16

        AussieBB pro-rata refunds, Superloop doesn't. Do you know if Tangerine or Spintel do?

        • Outsider on 03/08/2022 - 11:20

          Sorry mate, I always call the provider I am with and double check the last date, and exit on the last date.

          So I don't think I've ever received a pro-rata refund. I can survive a couple of hours, or even a day without internet so I make the exit date and starting date the same.

          • Morien on 03/08/2022 - 11:25

            @Outsider: Good idea. Did you notice any sudden drops in speed when transferring to any one of them?

            • Outsider on 03/08/2022 - 11:30

              @Morien: Hmmm… Not that I've noticed. On the contrary (I might have just been lucky) but AussieBB never dropped out throughout my entire 6 months I was with them for. So if reliability is more of a concern over price, I strongly recommend their service.

              The other three have had noticeable drop outs a couple of times, but were usually back by the next couple of hours so I wasn't too concerned. I'm a very casual user at this point in time.

            • McCPT on 17/08/2022 - 19:07

              @Morien: I recently found that switching from Superloop to SpinTel increased my average ping tenfold (from 4-6ms to 70-90ms) and the speed takes a lot longer to get to max DL. This means using VPNs or similar it seems to result in a much lower total speed of service. I don't really understand it, but it is definitely a slower experience across the board than I had with Superloop.

              Edit: I meant to mention - I reported this, showed historical comparisons, went through a bunch of testing with Spintel and then they told me "a ping under 100ms is acceptable as an average, so we won't do anything to address this" basically. I get that up to 100ms isn't critical, but when it was 4-6ms to speedtest.net on the exact same modem at the exact same location with another provider…

      • Shad on 03/08/2022 - 17:08

        How to you manage to connect the same modem to diff providers.

        I am using a modem supplied by belong, wondering if I can use the same modem with superloop(with superloop tech team support in configuring it)

        • SurprisedPanda on 03/08/2022 - 19:39

          same question here, I am with Telstra modem and looking towards other ISPs, do I need to "dance" with my router ?

          • Hahuh on 15/08/2022 - 20:35

            @SurprisedPanda: Depends if they are pppoe (needs username + password for connection) or ipoe (doesn't need authentication credentials) [Aussie, superloop etc].

            If your connection does need authentication, then you should be able to enter the credentials in your modems config page. For you, the login page can be pulled up by entering 192.168.0.1 into a browser.

            Using the smart modem 2 (Arcadyan) with superloop. No issues. No Configs needed.

        • Hahuh on 15/08/2022 - 20:40

          Usually they don't like offering one on one help with things from other ISPs. If you have a FTTN/fttb line, then the modem needs to be vdsl2 compatible. Your modem also should not be locked.

          Unlocked fttp, HFC, ,fttc should work fine.
          You might need to remove the login credentials if belong required such settings to connect.

    • BaeSuzy on 03/08/2022 - 10:53

      thanks guys!! good to know
      theres heaps to switch around
      im on more nbn right now =D

  • [Deactivated] on 03/08/2022 - 09:55
    +28

    It's ridiculous how none of these companies give anything for current customers to keep them. Ridiculous approach that has not resulted in any market gains just churn.

    • boretentsu on 03/08/2022 - 09:58

      I was with mate because they said they wouldn't do this. Then they did it.

      • [Deactivated] on 03/08/2022 - 10:23
        +5

        I just spoke to them and they wouldn't do it. So I'm off to another provider at the end of this month. Incredible that they offered to cancel me immediately without paying me back for the rest of the month. Unbelievable.

    • seanbaussie on 03/08/2022 - 10:25
      +1

      See comments on https://www.ozbargain.com.au/node/711440 , plenty of people have been given discount just by asking.

      • SnowDragon on 03/08/2022 - 10:30
        +1

        I called Aussie to cancel my service and they offered me $10 less p/m for 12 months… the normal price for the same tier with Superloop without discounts.

        Most companies don't reward loyalty anymore.

      • messiah1095 on 03/08/2022 - 10:36

        Yep I did this. Got $10 off per month on an 11 month contract. Now paying $79 per month for 100/40 with static IP.

    • gimme on 03/08/2022 - 10:27
      +7

      Do we know this for a fact? For every ozber churning there's probably 10 others paying the lazy tax. Otherwise companies won't do it

      • Binchicken22 on 03/08/2022 - 11:31
        +1

        Yep, probably 100 to 1 actually. They wouldn't use this strategy if it didn't work.

        • [Deactivated] on 03/08/2022 - 11:52
          +2

          They do it to show new signups so they look good to shareholders. It's not about retention. That's why just before reporting season you see companies suddenly offer specials and even free accounts.

          • gimme on 03/08/2022 - 13:10

            @[Deactivated]: Surely shareholder reporting includes revenues, profit and total number of subscribers, not just how many signed up a month prior. Obviously it's a strategy that works so for the smart person it's a matter of being on the right side of it rather than being an avg shmo and complain about not being rewarded as a 'loyal' (lazy).customer.
            People who say they're loyal, it's just a rationalisation. You may be loyal to your family, friends etc not some corporation. You jyst can't be bothered changing to a better deal

            • [Deactivated] on 03/08/2022 - 13:15

              @gimme: You are right. There are lots of other considerations but you build statistics to fit your narrative. Numbers can be very misleading. Just ask A2 Milk shareholders. So, timing is important with these types of promotions to get the right data.

              I once worked for a financial organisation where if you lapsed an insurance policy then revived it (two sends of work) the system picked it up as a new sale. There was no new customer but the data showed a new policy sale. The managers allowed it because they got bonuses. It's the moral hazard of capitalism and trickery but it works.

    • camelthief on 03/08/2022 - 10:29
      +8

      'Loyalty is worthless'

      Company motto of many Australian companies

    • Japius on 03/08/2022 - 10:41
      +4

      Isn’t it because NBNCo are covering it for new connections for 6 months?

    • smartazz104 on 03/08/2022 - 10:42
      +2

      Well you're already their customer, why would they need to bribe you to stay.

      • [Deactivated] on 03/08/2022 - 11:53

        So, I don't leave for a better deal?

    • Pobman on 03/08/2022 - 10:57

      Exetel offered me $10 a month off when i said I was going to switch, I only went to Superloop who own Exetel I believe.

      So would seem being offers $10 off is fairly common given others have said the exact same number.

    • Catsfan070911 on 03/08/2022 - 11:01

      They are not targeting discerning customers such as ourselves, they are targeting the 'I know I could probably save a bit moving but CBF' crowd. I agree it seems ridiculous they don't do more to retain their customers. I did at least receive an offer from Superloop for $10 off for 'life' at the end of my 6 month cycle, but still more expensive then moving to someone else..

    • Pest85 on 03/08/2022 - 11:46

      I've been with Superloop for around a year now.
      No tech issues, support actually knows what it does.

      Moreover, once my initial offer expired they send me an email with another offer as a current user. Not all their campaigns include current users but some are

    • silverwings on 03/08/2022 - 11:48
      +1

      I received a call from Superloop offering $15 off per month out of the blue a few weeks ago. I wasn't even considering switching or anything. Been with them for just over a year and haven't had any issues.

    • Vash1984 on 03/08/2022 - 12:05
      +1

      What would you do if you owned the company? Instantly lose money on discounts to keep people from churning or lose nothing on new customers?

      • [Deactivated] on 03/08/2022 - 12:30
        +1

        I'd find a way to keep my current customers with great service and discounts and then watch others follow as word of mouth spreads. Prices help but it's not just about prices. It's about whether a company cares about you as a customer. Companies don't become profitable household names overnight. It takes time and any company that thinks they can cheat and not do the hard yards will eventually fail or at least languish behind it's competitors.

    • Chirali on 03/08/2022 - 12:53
      +1

      I am with superloop for the last 12 months and last month I received an email with $20 discount for 12 months as a retention discount. Now paying $59.95 for 100/20 plan.

    • ONEMariachi on 03/08/2022 - 12:55

      My 6 months was ending with superloop and they emailed me and gave me a $20 credit/month for a further 6 months without me doing anything.

    • MisterTree on 03/08/2022 - 14:17

      I call Superloop every few months and ask about discounts versus other providers. I've been getting a whole $5 off per month. So 50/20 unlimited for about $65. I think they call it a "customer retention bonus" or similar. Not much but better then nothing.

  • chrisgill33 on 03/08/2022 - 09:58

    How painful is it to change NBN providers?

    • Jimothy Wongingtons on 03/08/2022 - 10:00
      +13

      its almost TOO easy seriously

      • Certified Angus on 03/08/2022 - 11:20

        I did it yesterday, and including signing up with Exetel and cancelling Superloop it took me 12 minutes

    • playaz91 on 03/08/2022 - 10:06
      +4

      Very easy, I’ve changed multiple times and the swap over usually takes 15 minutes or less.

      • Iggemo on 03/08/2022 - 11:00

        does that include TPG? Cos i saw a bunch of ppl saying u need to submit some antiquated form and make sure you time it correctly with the end of a payment period or u just lose whatever you paid for that month on a previous deal?

        • I know nothing on 03/08/2022 - 11:04

          TPG would rank as the worst provider I've ever used. They do everything they can to discourage you from leaving. Personally I will never go back to them unless they are the only option available

          • Iggemo on 03/08/2022 - 11:06

            @I know nothing: Yeah if i start doing the 6 month shuffle as others are in here i will definitely not be going back to them for this very reason.

    • Shadowsfury on 03/08/2022 - 10:42
      +1

      Did it for the first time a few months back, was seriously much easier than I expected - I thought it might take a couple of days but it went through right away and lost internet just minutes after I started the churn process, which was a bit of a shock because I actually needed internet at the time.

      Luckily was up and running pretty quickly

      • Iggemo on 03/08/2022 - 11:00
        +1

        How quickly is pretty quickly? an hour, a day, etc?

        • Shadowsfury on 05/08/2022 - 12:21
          +1

          About 15min downtime

    • I know nothing on 03/08/2022 - 10:46
      +2

      Easiest when new provider uses IPoE. Eg Telstra, Belong, ABB, SL(?) etc. Almost seamless switch over. PPPoE requires username and password entries in the modern router. Eg Exetel

      How's a guide on the connection protocols used by the various NBN providers

      https://whirlpool.net.au/wiki/fttn_registered_modem_router#v…

      Also useful is this

      https://whirlpool.net.au/wiki/nbn_forum

    • Outsider on 03/08/2022 - 10:59
      +3
      1. I always call my current provider to double check the end date (for the 6 months promotion), and request them to end the service on that date.

      2. Let them know you liked their service and will come back when the 6 months promotion is back and they are usually more than happy to help.

      3. Then book into another provider and book it for the exact same date. (You can do this weeks in advance and specify the starting date).

      Loop.

      You can probably skip step 1 and 2 but I like to be sure.

    • Pobman on 03/08/2022 - 11:02

      When I left Telstra I did have to factory reset their Gen 2 box for some reason, it refused to connect properly with Exetel until we did that. When they told me to do it I was a bit annoyed and assumed they were just going through the standard help desk playbook, but it worked instantly and there was some valid reason mentioned on Whirlpool forum as to why that can be needed when moving from Telstra.

    • peterpeterpumpkin on 03/08/2022 - 14:27
      +1

      Just changed from MATE and it took 5 minutes to lose connection (since MATE uses password). Changed to Dynamic IP and good to go.

      The painful part is waiting on hold with MATE to cancel an already dead connection…

    • KevinFine on 04/08/2022 - 11:46

      Took 4 minutes from MATE to SuperLoop on FTTP

  • qwerty40777 on 03/08/2022 - 09:58

    Slightly off topic but recently signed up with Exetel with BYO Telstra Smart modem and getting stability issues, anyone able to get this modem fully working with Exetel?

    • Irishness on 03/08/2022 - 10:02

      which smart modem there are multiple brands & generations, suggest a search of whirlpool forums for help, you shouldn't have any issues as plenty using the device on exetel

    • SuperSonic on 03/08/2022 - 10:25

      I had the same issues and called Exetel they asked to make some changes on the modem and fixed it. Call them

      • I know nothing on 03/08/2022 - 10:40

        Exetel did the same for me and switched to static IP etc. Nothing helped on smart modern 3

    • I know nothing on 03/08/2022 - 10:35

      I had issue with Smart modern 3 after switching to Exetel. Streaming with VLC stopped working. Went back to Smart modern 2 Arcadyn and everything was fine again

    • Pobman on 03/08/2022 - 11:04

      They had be factory reset it and after that worked fine, except for it turned out my line was also bad. Did a load of extra checks with Exetel and then they arranged for NBN to replace the line from the street to the house. Ended up having to dig a new trench even.

    • Mamong on 03/08/2022 - 11:09
      +1

      I have the Smart Modem Gen 1 and was having weird issues with Exetel. Internet worked but was unreliable, often like it was stopping to think before loading properly. Some apps on a smart TV wouldn’t work at all.

      Fixed it by turning off IPv6 on the modem - no issues since then

      • qwerty40777 on 03/08/2022 - 13:53

        I'm using the smart gen 2 modem but will give this a go tonight

  • AnonyL on 03/08/2022 - 09:59

    How many hours are involved in changing providers every six months?
    I hate being on hold and more than that hate being without the internet for a day or more as it switches over…

    • Jimothy Wongingtons on 03/08/2022 - 10:02

      telstra -> aussie, took about 5 min maybe as i couldnt sign up online, kept glitching at checkout stage - so had to do it over phone.

      really seamless. hope aussie -> superloop will be just as easy

      • AnonyL on 03/08/2022 - 10:03

        What about phone calls from either provider to confirm details/convince you to stay?

        And by 'seamless' do you mean internet outage for less than an hour, say?

        • Jimothy Wongingtons on 03/08/2022 - 10:06
          +2

          what about phone calls from either provider to confirm details/convince you to stay?

          Bro NO provider cares about loyalty. I was with telstra for >15 years before ABB. Asked for loyalty discount to telstra, they said no, LOL.

          And yeah seamless, internet was up and running again before i got home that day. Outage I'm fairly sure was <1 hour. Some people do report it can take a few days in select instances due to some glitches in swap.

          • lost in transit on 03/08/2022 - 10:09
            +2

            @Jimothy Wongingtons: Mate had his business with them for over 30 years, they treated him disgracefully so he pulled the plug…

          • AnonyL on 03/08/2022 - 11:33

            @Jimothy Wongingtons: I guess putting aside my phone calls from provider comment, I'd much rather have reliable internet for working from home and not having to go through the process of cancelling/resigning every few months to save potentially <$100 per year

            • Jimothy Wongingtons on 03/08/2022 - 11:44
              +1

              @AnonyL: i work from home too, and the way i see it, if there was an issue i could always tether to my phone while it was fixed.

              You are right though, max saving is just over $100 potentially over 6 months.

      • Retarded Lunatic on 03/08/2022 - 10:06
        -2

        i wouldnt go to superloop if i was you - worse service ever , i went to back aussie broadbrand so much better

        • Jimothy Wongingtons on 03/08/2022 - 10:07
          +5

          worse than telstra ?

          coz telstra is a freaking joke for a 'first party' provider

          • atali on 03/08/2022 - 14:56

            @Jimothy Wongingtons: I was an ABB nbn user and switched over to SL which I wasn’t so happy so had to switch back to ABB. But then figured Telstra 5G home broadband is available in my area and since switching over a year back, had never looked back to nbn again

            • Jimothy Wongingtons on 03/08/2022 - 15:07

              @atali: Telstra 5G is great when you’re in range - always thought telstra has best reception in general but sometimes some less populated areas I have problems connecting.

        • Irishness on 03/08/2022 - 10:14

          depends where you are & what tech you are on, I never had any issues with them, they were faster & more stable than ABB

        • AnotherRat on 03/08/2022 - 10:15
          +5

          I'm with Superloop. Have been awesome. I even moved house and signed with them again.

        • solidussnake on 03/08/2022 - 10:21

          been with SL with them for a year never had a problem and speeds during peak hour are still nearly at 50mbs..

        • Brianqpr on 03/08/2022 - 10:51

          Been very happy with them myself. Great consistent speeds and no problems.

        • bargaineer on 03/08/2022 - 10:53
          +1

          This is an outdated view IMO.

          They've hired a bunch more support staff in recent months. I've had to reach out to them by phone a few times recently regarding an FTTP upgrade, and every time I get straight through to someone (who is awesome and knows what they're talking about).

          They also have a very slick live chat now too.

        • aedomsan on 03/08/2022 - 11:51
          -6

          agreed, absolutely the worst ISP experience I've ever had, and I've always used budget no-name providers

    • jasswolf on 03/08/2022 - 10:08

      You just call your current ISP prior to end of month, go through to disconnections, don't get sucked into the exit interview unless they produce a better offer. Then just confirm you wish for the service to stop at the end of the current billing cycle.

      The disconnection call should take less than 5 minutes.

      If the next service doesn't let you schedule signup for the day after your current service ends, only then will you need to call up their sales team to get that setup, but that is still a lot quicker than a support or billing call.

      Internet will take about 10-30m to churn at midnight, the only hiccup is if you need sign in credentials for your modem setup (eg. PPPoE), but you'll get an email with these. Churn is even faster during the day, but that's only helpful when the ISP you're leaving charges pro-rata.

      • sween64 on 03/08/2022 - 12:18

        So for example: promo and billing period ends on the 10 Aug. I call my current provider to ask them to end my service on the 10 Aug. (This should then occur at approx 11:59pm 10 Aug).

        I schedule my new provider to start/churn on 11 Aug. This should occur in the early hours (before 3am) on the 11 Aug. As long as I don’t need to change modem settings then the only downtime should occur during the night.

        Is this right?

        • jasswolf on 03/08/2022 - 12:46
          +1

          Churn will commence at midnight.

          No need to specify date to previous provider, just that you don't want to continue. They can provide date to you if you need it.

      • Hahuh on 15/08/2022 - 20:51
        +1

        You should add that for those on fttp, churning is rarely an option as they like to provision on the next port. You need to let your previous ISP know.

        If you're disconnected from previous ISP, then you aren't churning anything.

      • scupper on 19/08/2022 - 14:54

        My modem still has the old credentials from my previous ISP and the switch happened without any issue. Do I need to do anything with the saved credentials?

        • jasswolf on 19/08/2022 - 15:21
          +1

          Superloop doesn't typically use credentials for connecting (it can vary depending on the NBN tech), whereas say Exetel use PPPoE and require credentials.

          Until you hit one that requires them, it won't impact you. I know some routers will refuse to leave credentials blank, so don't stress about leaving them in.

  • Jimothy Wongingtons on 03/08/2022 - 10:00

    nice - thanks op. i'll miss aussie nbn 1000/50 but i guess 500/50 realistically is fine too .

    • carmar on 03/08/2022 - 10:31

      I'd miss the 1000/50 NBN, too ….. oh, wait, I'm on FTTN! Would I miss my current 32/6 NBN if I could actually get 50/20? Not a chance!

      Stupid Liberals and their screwing over of the design of NBN.

      • Jimothy Wongingtons on 03/08/2022 - 10:54

        32/6 bro just tether your mobile

        • carmar on 03/08/2022 - 14:04
          +1

          Believe me, mate, I do. But I quickly run out of my 200GB on my mobile plan. I'd just prefer that they replace the FTTN with fibre to the curb or to the house.

    • bargaineer on 03/08/2022 - 10:58
      +2

      It's actually 1000/50, they only advertise / guarantee 500/50.

      In my experience, it's never been throttled anywhere close to 500. More like between 800-900.

    • Retarded Lunatic on 04/08/2022 - 08:08
      +1

      im on 1000/50 and i get faster then 1000/50 with aussie broadband took 15-20mins and that was it, I haven't rang them once as i pay for a service and i expect to get that service …SL i didn't get anywhere near that and had so many problems on the phone everyday it was a disaster from my experience - I don't have time for that, i mean who's got time to chase there NBN provider even if it is cheap!.. There is no point offering a cheap service if you cant get the service at all. Its exactly like TPG they offer a NBN100 plan then in brackets underneath (Typically 90 evening speed) but in actual fact its 75/80 absolute garbage!. This is all from my experience of course.

  • Jimothy Wongingtons on 03/08/2022 - 10:04
    +3

    Also may be worth mentioning

    Superloop T&Cs that there is no prorata refund if you mis-time your switch in the billing cycle. ABB does though.

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