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Spend $500 on Click & Collect Order, Get $80 Store Credit (Valid 7 Days), Spend $300 C&C, Get $40 Store Credit @ The Good Guys

301
Spend $500 on Click & Collect Order, Get $80 Store Credit (Valid 7 Days), Spend $300 C&C, Get $40 Store Credit @ The Good Guys
Go to Deal
Cashback
chid on 01/06/2022 - 21:41 thegoodguys.com.au (1105 clicks)
Last edited 09/06/2022 - 14:18 by 2 other users

Copied and pasted from their site, extra credit with Paypal Pay in 4 per table below

This Tax Time every customer can make the most of The Good Guys great EOFY deals by purchasing online and choosing Click & Collect to SCORE a single BONUS STORE CREDIT to use on a future purchase! Plus you can grow your credit if you choose to pay for your Click & Collect purchase with PayPal Pay in 4! Best of all - no claim required! Customers will be awarded the highest value credit they earn via any purchase made in June! It's the perfect time to upgrade your home tech, kitchen appliances or upgrade to a BIG Screen TV! Hurry, offer ends 30 June 2022.

T&C

I noticed this deal unfortunately a bit late for my purchase, but hopefully this helps someone

TRANSACTION VALUE STORE CREDIT AMOUNT EARNED AMOUNT EARNED WITH PAYPAL PAY IN 4
$300 - $499.99 $40 $60
$500 or more $80 $120

Per frogduck - All Bonus Store Credits will expire within seven (7) days of the Credit Dispatch Date (July 14, 2022).

Electrical & Electronics End of Financial Year Sale Store Credit

Related Stores

The Good Guys
The Good Guys

closed Comments

  • michael9865 on 01/06/2022 - 21:43

    Price match s21 with Harvey norman could be a good deal

    • Ebaygiftcards on 01/06/2022 - 21:48

      TGG don't stock the s21 anymore

  • flashi007 on 01/06/2022 - 21:48
    +1

    They say this but I’m still waiting on my store credit from the last promo.

    • reactor-au on 01/06/2022 - 21:49

      Tomorrow hopefully

    • Nickelback on 02/06/2022 - 20:43

      Did you agree to receive optional marketing during purchase? Last year I'd bought into a similar deal and never received the credit. After a few follow ups and emails they told me my account did not have this ticked and as a result they did not give me the store credit.

  • frogduck on 01/06/2022 - 21:50
    +3

    Note that credit is sent out July 14, 2022 and:
    "All Bonus Store Credits will expire within seven (7) days of the Credit Dispatch Date (July 14, 2022)."

    Always the case with these credits that it has a super short expiry

    • Ebaygiftcards on 02/06/2022 - 08:04
      +6

      Wait 6 weeks for the store credit. Given 7 days to use it. I’m starting to think they aren’t the good guys after all.

  • JuryWheel on 01/06/2022 - 21:50
    +1

    Interesting concept……
    "Every qualifying customer can automatically increase their eligible Click & Collect Bonus Store Credit if their qualifying transaction is paid in full using PayPal Pay in 4 at the time of Checkout" - im assuming this to mean you cant PART pay using Paypal Pay in 4? I was hoping to use a gift card for part of the purchase, but think that may exclude me from the double amount..?

    • chid on 01/06/2022 - 21:53

      yeah it's right there on that page as long as you can C&C, I see there's only one in two of the stores near me before I need to travel out of state haha

  • ce5himm on 01/06/2022 - 21:53
    +2

    Where is my "access digital invoice get $10 voucher "

    • T59047 on 01/06/2022 - 23:16

      I didn't get it for my last purchase with them too :(

    • reactor-au on 01/06/2022 - 23:22

      10 off 50+, let mine expire because of that

      • MeesusEff on 02/06/2022 - 02:06

        Did you try it out? Mine just worked as a $10 gift card with no min spend, I just had $12 in cart and it took $10 off. Then got another text saying I can get another $10 if I open the invoice. Saving it for when I actually get my last promo cred

        • reactor-au on 02/06/2022 - 03:14

          Wow nope never tried it

  • MeesusEff on 01/06/2022 - 22:01
    +7

    Still haven't got the bonus from the mothers day click and collect promo, meant to be sent out on the 26th. No way to call customer service as it just says 'we are not taking calls about this' automated message, no response to emails either

    • oohaah on 01/06/2022 - 23:43
      +1

      Same issue, don't think I will be shopping at good guys again after this experience.

      • MeesusEff on 08/06/2022 - 01:47

        Got yours yet? I just realised I still haven't heard back from them yet, f'n ridiculous

        • oohaah on 08/06/2022 - 07:36

          Call 1300 466 348. This is customer care and was on hold for about 30mins. Just keep waiting. Got this number after going through to a store and they gave this direct number. Then waited a couple of days for them to give me a manual credit. Good luck!

          • MeesusEff on 09/06/2022 - 11:47

            @oohaah: Just got this text, I'm gonna call that number and if they don't give it to me that will be the last time I shop there lol

            Thank you for your enquiry and apologies for the delay in response. We have looked in to this and our records show that you had opted out from receiving marketing materials. Unfortunately as per the T&Cs for the promotion, this means that you are not eligible to receive a credit. Apologies for any disappointment.

            • oohaah on 09/06/2022 - 12:01

              @MeesusEff: Yeah that's bs, I would complain hard.

              • MeesusEff on 09/06/2022 - 14:30

                @oohaah: the marketing box was empty in my account, but i checked my deleted emails and there was 4 emails from them about their sales so wtf is that about lol. i feel like they just go in and change it and use that as an excuse as they did the exact same thing with my concierge credits as well

                Edit : so finally got through after half hour, and he said the same thing 'you werent opted into marketing' and i was like, then can you explain to me the 4 emails i received in the past month with your marketing. 'Sometimes theres multiple accounts' - no its the same email, so are you saying you are in breach of the spam act?

                Then he said he was happy to manually credit me if i just change my preferences for marketing to email and sms.

                some funny business going on there..

    • peng803 on 02/06/2022 - 10:36
      +1

      Same issue here, I believe there is something wrong with their system. I can't even receive the digital invoice.

    • flashi007 on 02/06/2022 - 15:56

      Got a text today

      • oohaah on 02/06/2022 - 23:42

        Text with the credit?

        • flashi007 on 02/06/2022 - 23:56

          yes

          • oohaah on 03/06/2022 - 00:15

            @flashi007: Did you contact them or it just appeared?

            • flashi007 on 03/06/2022 - 00:31

              @oohaah: it just appeared - but i did email them about 2 weeks ago asking about the credit

              • oohaah on 03/06/2022 - 00:36

                @flashi007: Cheers, have called a couple times and they say they will look into it. Nothing still…

                • treeman on 15/06/2022 - 15:39

                  @oohaah: I just rang and they said that the credit will come through on the 14th of July as the promotion is still on going.

                  They said to wait until then and if it doesn't come through after that to let them know.
                  I rang the good guys promotional number. 1300 466 348.

                  • Captain Hindsight on 02/07/2022 - 15:26
                    +1

                    @treeman: Hey I tried that number today but it is closed and they dont take calls anymore about promotions. Did you actually have any luck? Thx

                    edit

                    just read t&c Goods must be collected by 04/07/2022.
                    No claim required. Store credit will be sent on 14/07/2022. Click here for full terms and
                    conditions.

                    • treeman on 02/07/2022 - 15:55
                      +1

                      @Captain Hindsight: Okay I rang another number which what they put me through which is that number.
                      Either way yes it's a waiting game until the 14th. Planning to use on Netflix vouchers if I can't find anything else.

  • FeZZa21 on 02/06/2022 - 20:36

    PayPal in 4 only works for purchases between $300 and $1500

  • michael9865 on 02/06/2022 - 22:17

    does PayPal in 4 work if i also use a gift card.
    For example i get a $501 item but use a gift card I have of value $450 and the other $51 through PayPal in 4, will i still get $120?

    • Lesterc on 05/06/2022 - 12:54

      I think so, that's exactly what I did in mather's day and I received credits still.

  • Lesterc on 05/06/2022 - 12:57

    Just checked with sales from TGG, if you ask for a quote from sales online and make a transaction, that would not be counted as C&C. So if you missed the 10% off promo, you have to wait for other storewide promo online to get the best deal.

    • concento on 29/06/2022 - 15:26

      So this only works if you pay full price? Any negotiated price/ price matches doesn't qualify for the promotion?

  • Desailly on 19/06/2022 - 10:23

    any recommendations on what to use for the $120 store credit? seeing as there is only 7 days to use it. not sure what to get

    • treeman on 20/06/2022 - 20:30

      My plan is Netflix gift cards if I get stuck.

      • jamba on 16/07/2022 - 10:53

        Excludes netflix gift cards

        • treeman on 16/07/2022 - 18:11

          Did you try?
          I purchased some with one of these vouchers before and it worked…

    • [Deactivated] on 14/07/2022 - 09:29

      https://www.ozbargain.com.au/node/712911 extra sale today. I think I might pick up an audio product or cleaner

  • wwwboy on 01/07/2022 - 05:20
    +1

    Any idea how quickly the PayPal credit is sent?

  • JuryWheel on 04/07/2022 - 13:24

    Anyone have any correspondence from Good Guys re their credits?

    • [Deactivated] on 14/07/2022 - 09:34

      Not yet, today should be the day via email. I checked days ago to make sure mine was still set up and it was. I received a concierge credit via SMS since then
      (credit arrived)

  • wwwboy on 04/07/2022 - 13:53

    I rang and asked they said wait till the 14th (I think) and they will get sent then. They couldn't even tell me if I qualified correctly. They did mention to ensure that I stay subscribed to all their emails they send out for the full period.

    • [Deactivated] on 14/07/2022 - 09:27

      You get yours yet?
      (credit arrived)

      • wwwboy on 14/07/2022 - 16:25

        I got mine this morning. I was worried but saw it has arrived. Now just need to work out what to buy that isn't a gift card.

  • OnThaCheap on 14/07/2022 - 08:25

    Has anyone got their credit yet? I haven't seen nothing from the good guys

    • [Deactivated] on 14/07/2022 - 09:28
      +1

      I haven't received the credit yet.
      (credit arrived)

  • JuryWheel on 14/07/2022 - 09:35

    Just got mine ($60).

  • [Deactivated] on 14/07/2022 - 09:39

    Got mine at 9:31 AEST ($120)

  • roshanrbb on 14/07/2022 - 09:46

    Have not received mine yet

  • FeZZa21 on 14/07/2022 - 09:58

    Me neither, did you get it via SMS?

    • [Deactivated] on 14/07/2022 - 10:06

      Email, the promotion T&C specifies email:
      https://thegoodguys.sirv.com/Content/2022FY/Terms/wk49/Addit…

      • dosai22 on 14/07/2022 - 10:11

        So I asked for a price match does that mean I’m not eligible ?

        • [Deactivated] on 14/07/2022 - 10:31
          +1

          Did you do the price match via "thegoodguys.com" and the product isn't listed under the exclusions?
          I'm looking for exclusions in regards to price matching or the such and I don't see it in this document.
          I BELIEVE I've seen them mention in OTHER documents from OTHER sales that paying the full price shown on the website and using credit from other promotions can invalidate the promotion.
          You're opted into email for Concierge?
          You can email them at: [email protected]

          • dosai22 on 14/07/2022 - 10:36

            @[Deactivated]: I called up and they sent me a link to pay for the product
            Not listed under any exclusions

        • Term2 on 15/07/2022 - 00:29

          I price matched and the store member went through the promotions terms with me and confirmed I was eligible as I was making the purchase on the Good Guys website (via the link from the store member) and collecting it in store as required, and there was nothing in the terms excluding this type of purchase.

          The promotion enquiry mailbox stated (over two weeks after my enquiry to them) that I was in fact not eligible as I 'didn't make the purchase through the Good Guys website'. I called the store again and they said this advice was incorrect and I will receive the credit, so to ignore them.

          Haven't received it so have contacted them through the promotions enquiry form again. Only made the purchase for this credit offer!

  • Captain Hindsight on 14/07/2022 - 10:15

    I’ve not got mine, just spam messages anyone know the number to call to speak to an actual person?

    • [Deactivated] on 14/07/2022 - 10:33

      You can call: 1300 765 988 or email: [email protected]

      • dosai22 on 14/07/2022 - 10:40

        That’s concierge and they can’t help

        • [Deactivated] on 14/07/2022 - 14:17

          Oops. I thought Concierge did all the marketing and promotions for them

  • ATreff on 14/07/2022 - 11:25
    +2

    I made a $500+ order via Paypal Pay in 4 on 20/6 and had questions about the marketing requirement in the T&C.

    I called and emailed trying to get clarification to ensure i was eligable, but never got any response. I decided to return the items because i didn't feel like getting scammed out of a $120 bonus.

    Then, on 28/6 i put the order through again after realising i could tick all the marketing boxes in the account preferences. I got Covid on 1/7 so couldnt collect the order until 9/7. If they deny me the credit because the T&C say i had to have picked up by 4/7, then i will return the item again. We'll see…ive been on hold for 55min so far.

    This is by far the worst promotion experience ive ever had. Ever. Simply horrible customer service.

    • ATreff on 14/07/2022 - 14:23

      I gave up as i couldnt get any answers from Good Guys all morning. I will returning the items back to them.

  • aim54x on 14/07/2022 - 13:48

    Nothing yet…but then again i bought one of those Galaxy S20 FE's where we were all wondering if it would be included.

  • MOGICIAN on 14/07/2022 - 14:43

    Still waiting, hopefully they will send me soon.

  • roshanrbb on 14/07/2022 - 15:05

    Same here, have not received anything yet.

  • Uppers on 14/07/2022 - 15:29

    I’ve not received anything yet either. Spent over $500 with 4 PayPal payments so should be getting $120 voucher

  • Amanda3724 on 14/07/2022 - 15:44

    Still waiting too…..

  • Boyo on 14/07/2022 - 15:51

    My wife received hers at 9:31am but I’m yet to receive mine. Both $120 store credits.

  • baws9k on 14/07/2022 - 16:23

    nothing yet

  • [Deactivated] on 14/07/2022 - 16:29

    Still waiting too

  • Captain Hindsight on 14/07/2022 - 17:45
    +5

    A lot of people let down here. Seems like the good guys should be renamed the bad guys!

  • Mbakeraus on 14/07/2022 - 19:34
    +1

    My wife and I both spent $500 but only received $40 vouchers instead of $80. We've checked exclusions and T&Cs and no reason we shouldn't get the full amount. Tried to call all the numbers listed and no help, and lodged a query through the website. Going to the store tomorrow as hopefully they have a contact.

    Edit: We bought google stuff for $300+ and Playstation to take us over $500. Can't see either brand is excluded.

  • chelseafc65 on 14/07/2022 - 20:49
    +6

    It's frustrating not to have received it especially when they put in a small window for redeeming. I made a purchase decision factoring in that credit otherwise it would not have been price competitive.

    • carypig on 14/07/2022 - 21:09
      +1

      Yes same here. Haven't received the $60. Sent them an enquiry.

  • Amanda3724 on 14/07/2022 - 21:40

    Could you please tell me where you are sending your enquires to about non-receipt of the bonus? I don’t want to waste time emailing somebody who can’t do something about it.

    My credit was being used for a charity raffle I’m organising so I really need it.

    Rafflelink.com.au/haartraffle2022

    • Term2 on 15/07/2022 - 00:23
      +1

      https://www.thegoodguys.com.au/help-centre/contact-us

      'A promotion or bonus offer' then the 'Send us a message' button on the right

      • Captain Hindsight on 15/07/2022 - 09:26
        +1

        You get this reply-

        Thanks for your Promotional enquiry. We'll be in contact with you promptly, typically within 5 days. Please submit only a single enquiry to prevent any delay.

        So they will try but it may take even longer than 5 days - when’s the expiry on this code?

  • dealhunter-au on 15/07/2022 - 00:07
    +5

    Still nothing

  • OnThaCheap on 15/07/2022 - 08:02
    +2

    Not Good Guys. No Credit and no response to phone call, email, or message via website. Unbelievably bad service.

  • JuryWheel on 15/07/2022 - 08:50

    I'm not sure why they didn't just issue the gift cards/vouchers at the time of purchase with the rule that they can only be used in July. Would have been much easier!

    • ATreff on 15/07/2022 - 12:19

      Why they have crafted a bonus offer so lacking in transparency and clarity is beyond me. Adding to the fact that their customer support is literally non-existent at the head office level and in store staff have no idea about the promotion.

      All they are going to get from this is a complete loss of customer goodwill.

  • unleadedFuel on 15/07/2022 - 10:36
    +8

    Anyone received their bonus credit? Or shall we take this to Consumer Affairs?

    Here is a screenshot of the offer to back up any claims:
    https://files.ozbargain.com.au/upload/204777/97010/2022-06-0…

    • ATreff on 15/07/2022 - 12:15

      Here's the T&C's

      https://thegoodguys.sirv.com/Content/2022FY/Terms/wk49/Addit…

      I have spent over 2.5 hours on hold with Customer care between today and yesterday. Noone asnwers the phone. The Good Guys are complete scam artists.

      • beiyuchenfeng on 15/07/2022 - 13:22
        +1

        Have you finally received your credit? I have been on the phone waiting over 2hrs now…If they can't answer, I think we have to go to fair trading on this.

        • ATreff on 15/07/2022 - 13:47
          +1

          No i haven't received a credit. Likely because under the promotion's T&C it says i have to have collected the items from the store by 4/7. As i had covid, i wasn't able to collect the items until after this date. What a joke of a condition. I haven't been able to confirm this is the reason i didnt receive a credit though as customer care do not answer the phone. I spent at least 2.5 hours on hold before i hung up.

          I got blank looks at the store when i returned the items and said that the Good Guys would rather receive $0 from me than be net $380 ahead plus whatever else i would have spent after receiving the $120 credit. I dont even think they understood what the promotion was.

          • unleadedFuel on 15/07/2022 - 15:04

            @ATreff: I don't thinks its the date. Very few ppl have received it. I was perfectly compliant with the terms and got nothing.

  • beiyuchenfeng on 15/07/2022 - 11:25
    +1

    does anyone got an updates from goodguys? I haven't received mine either, sent enquires and waiting for response. Also trying to call 1300466348. Hope they can finally get this solved. Totally waste time dealing with those badguys

    • Mbakeraus on 15/07/2022 - 13:27

      I spoke to someone on that number from online support, they couldn't help and put me through to promotions. Up to 3.5 hours on hold. I don't think they're taking calls.

      • beiyuchenfeng on 15/07/2022 - 13:37
        +2

        If so, I will lodge a fair trading case. The more people doing this, the more helpful I think

        • ATreff on 15/07/2022 - 13:45

          They are completely understaffed and unprepared to run a promotion like this.

          • unleadedFuel on 15/07/2022 - 15:05
            +1

            @ATreff: Not really, you get a $10 credit text immediately after picking up items. They are just trying to make things difficult betting on most people either forgetting or putting in the too hard basket

        • Amanda3724 on 15/07/2022 - 21:18
          +1

          I will be doing if I don't get my credit. I've contacted them and been given the usual 5 day reply window, but I'll have my complaint ready to send as soon as that time is up. I have found the ACCC to be a force to be reckoned with for a complaint I made a few years ago so will do some research there. From the comments here, it seems a lot of other people have been scammed too.

      • Boyo on 15/07/2022 - 15:23

        Hey Mbakeraus,
        Did you manage to get through?
        I still haven’t received anything.

      • Mbakeraus on 15/07/2022 - 15:24

        Gave up without speaking to them. Surely there weren't 3.5 hours of people ahead of me.

        • Boyo on 15/07/2022 - 15:35

          I don’t blame you, I wouldn’t have lasted that long.
          We spent my wife’s $120 store credit yesterday on a Sonos One SL - they had the 15% off audio so technically only paid $125 for it. I would’ve bought 2 if my store credit came through!
          I’m hoping it’s just a system glitch and they will all arrive shortly, with a new 7 day expiry!

      • Kalol on 15/07/2022 - 15:35
        +1

        Called> After 55 minutes,spoke to agent> “ can’t help as she’s from sales team, transferred me to promotional team. Line disconnected.
        Now Messaged them and hopefully I will get an answer in 5 days.
        Surely this isn’t going to be easy fight. Really bad experience so far. Whoever I speak to retail or online, they keep saying “it’s not there department, they have no clue of the promotion.

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