On Special this week for $5, which works out free once you claim Woolworths eGift Card from this competition (Earn a $5, $10, $50 or $100 Woolworths Supermarket eGift Card) - Credits to promopirate
Note: Limit 1 entry p/transaction. Max. 5 entries p/person
Mod Note: Appears that Lindt are denying claims. Purchase at your own risk.
I returned my chocolates. Looks like another BIC scam in the making
Did woolworths et u refund them?
They wouldnt refund but they said said ok to exchange, so i bought groceries i was already their to buy.
Submitted mine on the 10th, never received any gift cards or heard anything back.
I just sent them an email. very disappointed
Submitted on the 10th, although I "won" I didn't receive any gift cards.
Submitted on the 9th, still haven't heard anything back. Been 5 full business days now.
The good news is that these fancily packaged, cute little squares taste exactly the same when expired as fresh. A miracle of modern manufacturing, if you ask me
I submitted on the 10th (morning), not yet received the gift cards
Just received a denied email when I only submitted one claim for a $5 win, I didn’t bother buying anymore when I heard of the problems. This promotion is a joke.
Can you try to object, report to Lindt support?
Have sent them an email, will see how I go. To add context to the readers I submitted the claim on their website on 9/10.
I just received an email:
"Unfortunately, Your claim has been denied Reason: The Promoter reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of the Terms and Conditions."
I submitted 5 entries and this was the first response, so I assuming they'll deny all 5 of these!
If this is the case, off to the ACCC i'll go!
2 separate claims. Different variety on each receipt. DENIED. WTF
That's crazy. I haven't received anything yet
when did you subbmitted?
10th, early evening
I submitted on 9 still haven't gotten anything
Unfortunately,
Your claim
has been denied
Reason: The Promoter reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of the Terms and Conditions.
If you have any questions or would like to provide additional information, please
check the Promotional FAQs or Contact Us.
Promotion runs from the 1st Feb 2022 to the 28th Feb 2022.
Terms and Conditions / Privacy Policy / FAQs / Contact Us
Conditions apply, see lindtshopperrewards.com.au. Starts: 1/2/22. Ends: 11:59pm AEDST on 28/2/22 or once 90k entries have been received, whichever is first. Retain receipt/s. Limit 1 entry p/transaction. Max. 5 entries p/person. Instant win prizes include Woolworths Supermarket Store eGift Cards: 2,000x $100; 3,500 x $50; 5,500 x $10 & 79,000 x $5. Promoter: Lindt & Sprungli (Australia) Pty Ltd (ABN 43 079 224 892) of 16 Hollinsworth Rd, Marsden Park NSW 2765. Permits: NSW. TP/01506 ACT. TP21/02058 SA. T21/1859
or once 90k entries have been received.
Would they receive 90K entries in 10 days ?
If so then they should have stated that in the email, not just a blanket "denied".
Mind got denied also…
Just got denied as well for one submitted on the 10th
submitted on the 9th still haven't received anything
Denied for one claim for one packet for a $5 gift card submitted on the 11th. What a bunch of jokers. So this is how they get rid of expiring or just expired stock.
Agree!! Expires on the 28th Feb
I just checked my email and my one entry was denied. When I tried to submit it again it said I had already entered. I was going to buy some more tomorrow but will buy a pack of caramello koalas instead. Bought on 11th Feb submitted that day too
Are these denials worth fighting? I'm sure everyone has followed the T&Cs. I think they might be unhappy how we went about it but it's all legitimate.
Maybe we can get a class-action going against them?
If anyone knows how to start one?
Hope the media get involved.
I looked at their t&c's and check out this fair one : 12) The Promoter’s decision is final and no correspondence will be entered into.
Unfortunately the ACCC may disagree. You can't contract out of misleading and deceptive conduct.
Totally agree they can write whatever they want in their t&c's but it must abide by Australian Consumer Laws .
Anyway I will help FULindt out with what they should have emailed everyone waiting . : Sorry due to the over whelming demand to our competition. Processing will take longer than 3 business days .
Have you contacted ACCC yet?
I would encourage everyone to return the chocolates and boycott this brand. I returned mine yesterday.
I ate all mine
So did I as they were getting very close to the best before date.
I haven't received any emails yet. It's not looking good. I thought we had to buy them from Woolworths as they have individual receipt numbers which differentiate them from every other receipt being submitted.
I was kind of expecting this after the BIC scam.
So kept them in a hidden place.
Did Woolworth refuse return in your case?
They said exchange only. I was already there to buy groceries anyways
Did they ask for a reason? Do they allow change of mind or dodgy promotion as a reason?
Just said they taste gross
I can’t find this promotion on their Facebook anymore.
This review is still in place: https://www.facebook.com/kristinajudge69/posts/3161775930719… You should add your own review to make sure they can't cover this up.
They legit deleted their promotion post (a video post) on their Facebook page in the past hour or so, after some people complaining about how their claims were denied. This is beyond ridiculous.
Apparently they have also blocked people who posted on that thread. Those people have been able to comment on a separate review page, but can't comment or interact with the Lindt Facebook page anymore. It's just a total mess.
LOL. FAIL so hard.
Lindt should fire everyone associated with this promotion!
Such a scam!
I bought five packets of the caramel squares each on a seperate receipt.
When I entered the giftcard competition with my first receipt I was stoked to see that I had won $100
AND since I read on here that Lindt were denying multiple claims, I stopped there and did NOT enter ANY other receipts.
Just that first one.
So of course today I get an email saying:
Unfortunately, Your claim has been denied
Reason: The Promoter reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of the Terms and Conditions.
They are not just eliminating multiple entries, but also all the winners too!
P.S. When I bought them from Woolworths they had stands, advertisements, and competition flyers all over the front of the store promoting this deal.
Woolies should do better quality control with these dodgy competition scams!
Definitely call them 02 98542520. Or email them back and complain.
I received my 5 wins, but my husband has not received anything (confirmation or rejection) for his 5 entries on the same day (9 Feb - well before the 90K would have been hit). He has emailed them. If they are denied, we will also complain to the ACCC or the permit issuing authority.
If the 90K had been hit surely they would have stopped the function of giving out the random gift cards between $5 to $100 .
After checking the competition page its still going .
Don’t let the scumbags get away with this. I won $5 and I’m already pissed when you know it’s a legit claim and they just flat out denied it, I can’t imagine those who won more. Is there a way to get the media involved?
I have now lodged a compliant to the ACCC against Lindt & Sprungli (Australia) Pty Ltd
ABN: 43 079 224 892
Got a direct link to the reporting page to make it easy for people to follow your lead?
Thanks. Done. Will only take a few minutes for people to do this. Here's the text of my submission if it helps to save you some time:
"Lindt has been engaging in misleading and deceptive conduct. They have been running a competition which guarantees a prize to anyone who enters (https://www.lindtshopperrewards.com.au/). When you submit an entry in accordance with the terms of the offer they reject the claim and do not award a prize. When you contact them about this, they do not respond. There are many others impacted by this scam promotion. Lindt took down a Facebook posting that contained a slew of complaints earlier today and are trying to prevent people reporting that this is a scam."
@DrRalph: Thanks. Copy and pasted out of principal. Disappointing such a reputable company has handled this so poorly. Certainly not buying a Lindt bunny this Easter.
You legend.
I have submitted a complaint to the ACCC with the details above
Thank you. Just submitted my complaint to the ACCC.
Been a week, haven't received anything!
Dodgy AF
Woolworths wouldn't let me exchange or refund to anything but other chocolates. FURIOUS, first got scam then can't even get money back.
Go to another. Just block the service counter until they refund or exchange you.
Had to do that few times with other items
Go full Karen.
Just remember, our gripe is with Lindt. Not with the poor people at Woolworths.
@Slo20: But they shouldnt deny you a refund.
Once i asked to read the policy and they said they didnt have one lol.
@easternculture: https://www.woolworths.com.au/shop/discover/about-us/returns…
From 1 September 2020 until further notice, we will not provide a refund where you have changed your mind about products purchased from Woolworths.
We will happily provide an exchange where you have changed your mind about a product purchased from Woolworths…
@Slo20: Woolworths are a party to the shenanigans. Coles were sensible and didn't participate in this scam. Woolworths chose to. Sure the workers weren't in on the scam but they shouldn't take anything that's said personally.
What is a major problem?
A product or good has a major problem when:
it has a problem that would have stopped someone from buying it if they’d known about it
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
Ask simply for the Manager normally does the trick .
Lindt CEO Stephen Loanes email address: [email protected].
I’ve got his mobile number too so let’s hope we don’t need to use that.
Feel free to post ten "random" digits that may correspond to someone's mobile number by pure coincidence.
Stephen has departed Lindt
Who’s the CEO now? Stephens linkdin profile still says he’s CEO.
An email bounced back saying he has retired with a replacement email. I won't share the email here but if you email Stephen you'll see it
I submitted mine on the morning of the 9th, still no email.
Also submitted a report to the ACCC based on the fact I had 5 winning entries (albeit $5 each) with no further communications from Lindt. I even sent an email to them as they themselves noted in their Facebook post.
Now I feel terrible as I received the 5x $5 gift cards this morning.
* Anyone know how to retract an ACCC report? Or do I just leave it.
I wouldn’t feel too bad as they’ve screwed a lot of people over this debacle.
My family member just received the email below today at 1:33AM for two claims submitted on the 15th:
"We are experiencing a large volume of claims right now. Your claim is being validated, and we will be in touch with a response in 2-3 business days. We apologise for any delays. Lindt Support Team"
Looks like Lindt could be mass emailing people who have submitted claims to let them know they've received the submission and there's a delay. So the email kind of acts as a confirmation email. They should have implemented a confirmation email in their process from the getko. They really didn't think it through about how to run this promo properly and successfully…
I have just received gift cards for my denied claims. Looks like lindt resolved issues and good on them.
I just received 1 X $5 of 4 X $5 and 1 X $100 I won :)
Submitted 10th .
Bought 5 on 9th feb, won 4x $5 and won 1x $100.
Got one entry denied and only received 4x $5 in the 11th feb.
I emailed them but received no answer.
This morning just received the final $100 gift card.
Just got claims for all gift cards (15 in total in the family) including $100 one
10th as well
Good to see a $100 turn up .
same to you as well!
Like others it seems they are approving older claims now. I just received 5 approved gift cards.
Submitted 5x $5 on 10/2.
Sent them an email yday to chase up as hadn’t heard anything.
All got approved today.
What email address did you send it to ?
Submitted 10/2
Got all today
Submitted 10/2
Recieved today including 1 x $50
Now feel bad i returned the choco's
I received the gift cards this morning - submitted on 10/2 as well!
Me and the missus submitted 5 each on the evening of the 10th and just got all 10 confirmed this morning
My $5x5 also finally turned up today after submitting on the 10th. Maybe I'll buy one lindt bunny…
Just an update for everyone. I didn't return the chocolates based on @illz post regarding Lindt manually going through the entries. Thought I'd wait and see what happens.
Early this morning received 2 gift cards for my 2 entries that were originally declined. Not sure about my partner as I'm at work.
But I will probably take the suggestion from @Craze and just donate them.
A lot of people submitted on the 10th . So they have had 3 full biz days with today being their 4th one .
Seems the 10th also was the last time they were providing results for some .
Total blank news now .