9 Tool, 16GB Swiss Army Style USB Knife, $24.95 (RRP $50) FREE SHIPPING - Aussietrends.com.au

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  Zero on 03/04/2012 - 08:45

  I'm pretty sure there is a real Victorinox one like that for that price.

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 08:58

    Hi Zero, Our ATK9 Swiss Army Style USB Knife is $24.95 (RRP $50) and is not a Victorinox.

    From a google.com.au search just now, an actual Victorinox SwissFlash Swiss Army Knife 16GB with White LED is $448.95 (Incl. GST)

    • 

      IVI on 03/04/2012 - 16:01

      Wouldn't that be dependent on the -quality- of the "no name" USB-stick???

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  shaybisc on 03/04/2012 - 08:47

  +1

  Biro Pen- what will they think of next? I struggle to get a biro straight out of a pack of new ones to work reliably, so good luck getting this one to work in the wilderness with your foot trapped under a boulder and you're trying to write your last will and testament.

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:00

    Hi Shaybisc, I dont disagree with you, but the biro pen is better than scratching with your nails in an emergency.. and you can see the operation of the pen in our video. If you love swiss army knives like we do, you will know and appreciate that they are for emergencies. Have you ever tried to open a can with a Victorinox? I would rather a twist can opener any day.. but when youre in the wilderness trapped under a boulder… you're stuck with your army knife :)

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  Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 08:50

  @ Zero, Our ATK9 Swiss Army Style USB Knife is $24.95 (RRP $50) and is not a Victorinox.

  From a google.com.au search just now, an actual Victorinox SwissFlash Swiss Army Knife 16GB with White LED is $448.95 (Incl. GST)

• 

  viento on 03/04/2012 - 08:51

  7 day DOA warranty with optional 1 year for extra money?

  Is this even legal in AU? I thought minimum return retention is 30 days?

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 08:57

    -5

    Australian Consumer Law (ACL) says (and I paraphrase) that if the goods are significantly not as described or not fit for purpose e.g. due to some major manufacturing defect then it can be returned in a reasonable amount of time. 7 days should be enough for a reasonable person to decide whether the item is missing pieces and not working. We will honour the law in this regard and so will most places with a similar policy to ours. Our 1 year warranty operates in addition to the mandatory ACL so it costs us money to do this. You just have to understand that offering extra warranties cost us money too. Thanks for your comment.

    • 

      sweefu on 03/04/2012 - 09:04

      +4

      Rubbish.

      All goods sold in Australia must be fit for purpose, and must last as long as a reasonable person would expect them to last.

      You are dreaming if you think you can get away with only offering a 7 day warranty, or expecting people to pay extra for the cover they already legally have.

      • 

        Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:14

        Sweefu, I have updated it to say it is a 7 day DOA —return— policy. We will not do anything to limit or interfere with the statutory warranty afforded to all consumers by Australian Consumer Law. If there is anything majorly wrong with the product, it will be: 1. Caught by our QA processes. 2. In the very rare case that a bad egg gets out, 7 days is a reasonable time for the end user to detect this, but due to our QA, a defect should be a rare enough event that any problems after this date will be due to abuse of the product… Thanks for your comment.

      • 

        ejc84 on 03/04/2012 - 09:21

        Faults in items can appear after 7 days, so there is no way you would get away that. For example, the spring on the scissors always breaks after a certain amount of time on those knifes. With normal use, it would be safe for a reasonable consumer to assume that the scissors would work without fault for at least 12 months. If it was to break before this time, that is not abuse of the product, that is a faulty item and therefore must be repaired, replaced or refunded at the suppliers cost.

      • 

        sweefu on 03/04/2012 - 09:27

        +2

        You cannot say that any fault that appears in the product after 7 days is the customers fault.

        How little faith do you have in the quality of the product if you are only willing to give it a 7 day warranty?

      • 

        Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:29

        ejc84, 1. we stick by the product and if a fault develops that is found to be not the end users fault, we will not be unreasonable and we will investigate and exchange or repair under statutory warranty. But you yourself said that if the spring always breaks after a certain amount of time, then arent you saying it is reasonable for someone to expect that normal wear and tear will happen on any knife? Also, remember you are not buying a Victorinox SwissFlash Swiss Army Knife 16GB with White LED for $448.95 here. You are buying a small emergency knife for about 1 / 20 of the price. It is not designed for large cutting tasks, and it is not a Victorinox (which we have and use here too) it is designed to get you out of a jam.

      • 

        braddsey on 03/04/2012 - 09:35

        +1

        7 days is a very short time amount of time. What if this is for a gift? I'm not taking the product out of the packaging to check it.

        The definition from the ACCC is much more detailed than a manufacturing defect.

        7 days is time to do a visual inspection. It's not time to use the item to the extent of verifying it will work as intended. There's a whole lot of information about consumer rights for refund here:
        http://www.accc.gov.au/content/index.phtml/tag/acl/

        You cannot refuse refund if the goods are not fit for purpose, lasting, etc. You cannot insist on exchange or repair if the customer is entitled to refund.

        Regardless of the price, the customer can still expect a level of quality that would demand the product can be used as designed.

        PS. I'm not making an example of you specifically, but I am tired of businesses giving lip service to the Law in the hope that consumers won't know any different.

      • 

        sweefu on 03/04/2012 - 09:36

        $448.95?

        More like $205 (ish) BIN with postage on ebay:

        http://www.ebay.com.au/itm/Victorinox-SwissFlash-16GB-Access…

        or half that on amazon.

        And after your last statement, how long do you expect this product to last?

      • 

        tonyjzx on 03/04/2012 - 09:43

        USB drive fail no matter what QA testing you do

        if the USB drive fails, this item has failed its main test… then its no better than any other knife

      • 

        ejc84 on 03/04/2012 - 09:44

        Yes I did say that it will break eventually, I made that example because it is something that will eventually go wrong. I know someone can't go making a claim after 4 years because that is wear and tear like you say, but 7 days is not a reasonable amount of time. Even a cheap imitation should last at least 12 months and you shouldn't be making clueless customers pay $9.90 for that right which comes free to them under consumer laws.

        You are within your rights to deny a claim when you can prove misuse or abuse is the cause of fault, so I'm not sure why you have such an unreasonable warranty period.

      • 

        timpo on 03/04/2012 - 09:50

        AussieTrends seems so horrible and scamish i had to leave a comment to neg em. Also some one should complain to the ACCC. Then they should sort em out and get a refund for those tricked into buying what they already have to provide.

      • 

        Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 12:44

        Sorry, we messed up - our original wording used the term '7 day DOA' which was incorrect and inappropriate. To correct this we have revised our wording as follows: "A full 12 month warranty will apply to everyone who buys this deal." No buyers were affected by the error and the issue is now fixed. Please accept our apologies and our assurance that we will be here to rectify any problems.

        Thank you all for the feedback that helped us plug this error.

    • 

      Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:43

      AFTER FEEDBACK FROM THE GROUP WE EXTENDING THE WARRANTY TO ONE YEAR FOR EVERYONE AT NO EXTRA CHARGE. Thank you for everyone's response and we hope that you have renewed faith in us.

      • 

        d34dr00 on 03/04/2012 - 09:46

        +1

        Sorry.. But I smell BS.

    • 

      d34dr00 on 03/04/2012 - 09:43

      Warranty Option: +$9.90 for 1 Year Ext. Warranty

      Dreaming!!…. No Deal

      • 

        Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:47

        AFTER FEEDBACK FROM THE GROUP WE EXTENDING THE WARRANTY TO ONE YEAR FOR EVERYONE AT NO EXTRA CHARGE. We are updating the Paypal checkout options within the next half hour.

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 10:04

    Sorry, we better explain. We were originally planning to launch this with a standard statutory warranty, with an extended warranty period of 2 or 3 years if the purchaser paid for an extended warranty (similar to an extended warranty at Officeworks, Dick Smith or Big W). Along the way we decided also to launch a promotion and we evidently did not communicate the statutory warranty well. We have immediately rectified the situation by including a 12 month warranty as standard. In order to simplify things for the group, we will not be confusing things with a 1,2 or 3 year extended warranty until we have revised all the wording.

    In summary we have heard the feedback of the group and made changes to our deal to reflect a fair and clear deal for everyone. Thank you all for your patience and feedback.

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  Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 08:52

  @ shaybisc, I dont disagree with you, but the biro pen is better than scratching with your nails in an emergency… and you can see the operation of the pen in our video.

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  Jeremy Dewitte on 03/04/2012 - 09:29

  Looks cheap and nasty to me. Rep's responses don't give me confidence. Neg.

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:31

    Myotherac, if a fault develops that is found to be not the end users fault, we will not be unreasonable and we will investigate and exchange or repair under statutory warranty. We will discuss this in the office today and get back to the group. Thanks.

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:43

    +2

    AFTER FEEDBACK FROM THE GROUP WE EXTENDING THE WARRANTY TO ONE YEAR FOR EVERYONE AT NO EXTRA CHARGE. Thank you for everyone's response and we hope that you have renewed faith in us.

    • 

      braddsey on 03/04/2012 - 09:50

      Welcome to the harsh world of social online marketing!

      • 

        Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 09:51

        Thanks Braddsey, yes we just have to roll with the punches. We dont want to come across the wrong way so we are updating all our Paypal checkout options with the new one year warranty within the next half hour.

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  cashless on 03/04/2012 - 10:02

  Is it my browser (IE9) or is it the website countdown timer that is causing everything on this webpage to flick up and down every second or so?

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 12:31

    Hi Blibster, sorry about that. We have tested and are viewing the site at our office in IE8, IE9, Chrome, and Firefox 11. I know you said you had IE9 but our computers are likely configured differently in some other area. Have you been able to rectify?

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  sweefu on 03/04/2012 - 10:49

  +1 for changing your policy based on feedback, but this "going to offer extended warranty like big w but got confused with this deal" statement comes across as complete BS, as there is no mention of it anywhere on your website.

  You should refund anyone that did purchase the "extended" 12 month warranty when it was there.

  You may also want to change your warranty policies on your website, it's an ACCC field day waiting to happen.

  Having said all that, welcome to Ozbargain.

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 12:38

    We erred, and we have fixed it. The extended warranty was not ready to be launched right now, plain and simple. Hindsight is a marvellous thing but the best we can do is fix it going forward, and that we have done. Your feedback has plugged a hole in our communications and although this morning’s events may have painted the wrong picture, we will work hard to be here and fix it.

    Thanks for the +1 and the welcome sweefu.

• 

  cookie_lu on 03/04/2012 - 11:21

  Will there be issue with carrying this pen knife in Melbourne? I never get a definite answer whether carrying a small pen knife is prohibited or not.

  • 

    Zero on 03/04/2012 - 11:59

    I spoke to a Police friend of mine about this the a few months back given my EDC habits. It is technically illegal but you'd be hard pressed to find an officer that would make an issue of it. Even full sized multi-tools like the Leatherman Wave usually get deliberately overlooked so long as you're not being an arse about things. It just comes down to how you act towards them and if you get a reasonable officer in my experience.

    • 

      Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 12:29

      Cookie, it also depends on the state. For Example in Melbourne the Control of Weapons Act 1990 says a person must not possess, carry or use a controlled weapon without lawful excuse. Lawful excuse includes: a) the pursuit of any lawful employment, duty or activity b) participation in any lawful sport, recreation or entertainment, and c) the legitimate collection, display or exhibition of weapon. So as Zero said, it depends on how you are acting - if you not behaving badly..

      In QLD the Weapons Act 1990 says A person may carry a pen knife or swiss army knife for use for its normal utility purpose (but this does not let you take it to school for example), It is not a reasonable excuse to physically possess a knife in a public place or a school for self-defence purposes.. but you can carry it for its normal utility purpose.

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  Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 12:49

  +1

  Sorry, we messed up - our original wording used the term '7 day DOA' which was incorrect and inappropriate. To correct this we have revised our wording as follows: "A full 12 month warranty will apply to everyone who buys this deal." No buyers were affected by the error and the issue is now fixed. Please accept our apologies and our assurance that we will be here to rectify any problems.

  Thank you all for the feedback that helped us plug this error.

  In summary, all customers receive a 12 month warranty automatically. Thank you.

• 

  IVI on 03/04/2012 - 15:59

  Cute, but vendor could possibly be linking a cheap (read: unreliable), no-name 16 GB USB memory-stick with an equally cheap "swiss-style" multi-tool.

  This may be a dodgy deal.

  My 2.2 cents only…

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 03/04/2012 - 16:19

    Hi IVI. Its not too bad. The factory that makes these for us uses a Toshiba chip and the factory's claimed life on that is ten years. As for the knife itself, the factory actually wanted to get us to warrant the knife for 5 years. But we didnt want to make such a claim as we were scared people might think we were crazy. Having talked to the group here on ozbargain though, maybe we should have mentioned something about that. Personally I think the factory is using a bit of hyperbole, so after having talked to the ozbargain guys, and conferred with the factory again, we have decided to make our policy on this item something more sensible and in line with expectations (1 year warranty.)

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  Postulative on 03/04/2012 - 18:46

  +2

  Angie, do you have a licence from Victorinox to market a product that is clearly in breach of their trade mark? Is Victorinox aware that you are in breach of their trade mark? Finally, are you aware that Victorinox tends to be rather vigorous in protection of its brand?

  No-name products are not a decent substitute. No-name products that deliberately style themselves to look like the original are just yelling "come and sue me".

  • 

    Store RepAussieTrends @ AussieTrends.com.au on 04/04/2012 - 09:25

    This is not a Victorinox. To ensure we have got all the facts straight we will investigate and talk with you offline and post back here when we have accurate information.