This was posted 3 years 1 month 27 days ago, and might be an out-dated deal.

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$421.45-$522.26 iPad 2, 3, 4, 5 Trade-in Value When Purchasing Selected Microsoft Surface Devices @ Microsoft via CEXchange

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$421.45-$522.26 iPad 2, 3, 4, 5 Trade-in Value When Purchasing Selected Microsoft Surface Devices @ Microsoft via CEXchange
Go to Deal
Applause on 25/09/2021 - 13:53 msaustralia.cexchange.com (15016 clicks)
Last edited 27/09/2021 - 20:45 by 1 other user

Eligible old iPads to trade-in;
iPad 2
iPad 3
iPad 4
iPad 5

Eligible surface devices;

Surface Go 2 from $629
Surface Laptop Go - from $879
Surface Pro 7 - from $1149
Surface Pro X - from $1699
Surface Book 3 - from $2399
Surface Laptop 3 - from $1599
Credit to @gtrain

Trade-In Process:

  1. Purchase a surface device from above at the Microsoft Store
  2. Get an online valuation of your old device to trade in
  3. Upload surface purchase details
  4. Send your old device in
  5. Receive the valuation amount back into your bank account
  6. Receive your new surface device

iPads 2, 3, 4, and 5 give a high valuation compared to most other devices for some reason, I think it has to do with purchasing these specific surface devices because purchasing anything else drops the value significantly.

Computing 12.5inch Computer Laptop Microsoft Tablet

Related Stores

C E Xchange
C E Xchange
Microsoft
Microsoft

closed Comments

  • neonlight on 26/09/2021 - 19:34

    Really hope they will honour it not sure how it takes

    • superforever on 26/09/2021 - 19:57

      This deal was not new, already have people trade in their iPad 2 before this deal posted here.

      • neonlight on 26/09/2021 - 19:59

        Yeah but how long it takes though a month I guess? I'm not opening the new surface go laptop until the funds are in my bank… In case something happens

      • abc on 01/10/2021 - 21:18

        Yeah but the deal expired after being ozbargained :P

  • cent88 on 26/09/2021 - 20:00

    Good deal, hopefully this offer is still valid when JB do their next 20% surface sales.

    1. Buy from jb, upload receipt.
    2. Buy an used ipad 2 for like $50-70
    3. Send it back
      4.???
    4. Profit
    • superforever on 26/09/2021 - 20:01
      +1

      Buy from jb, upload receipt.

      You didn't read.

      • cent88 on 26/09/2021 - 20:02

        Ahh damn.. Oh well.

        • superforever on 26/09/2021 - 20:04
          +1

          But Microsoft store may do the same deal at the same time as JB but nobody know the trade in value for iPad by that time.

  • congo on 26/09/2021 - 20:02

    Waiting for next sale from MS.

  • Sheng on 26/09/2021 - 22:04

    What the difference between Microsoft business and the normal retail store? Require an ABN during check out?

  • Applause on 27/09/2021 - 03:38

    They have now removed the option to select which surface device was purchased and gives a value less than $50 and ending this deal. We can now only hope they don't consider this to be an error since they have confirmed the $400+ valuation to be correct on Friday.

    • neonlight on 29/09/2021 - 10:06

      They better not just credit $50, will just return the MS item otherwise

  • Ghogger on 27/09/2021 - 06:55
    +1

    Tried uploading the receipt and it just wouldn’t work for me. Now the iPad is valued at $38 and I’ve already paid for a Microsoft product I don’t want/need - what a waste of time haha

    • ChillBro on 27/09/2021 - 08:50

      The exact scenario I was afraid of. Hope you are able to get a refund like some said.

    • amazonaddict on 27/09/2021 - 09:24

      What does it say? Mine uploaded just fine last night. It is was just a pdf of the order confirmation with the status still pending.

  • amazonaddict on 27/09/2021 - 09:23

    I have the labels that says my ipads value is $421. But, the microsoft order is still pending. Not sure if i should cancel the order and forget about this. Anyone going ahead?

    • lxstr on 27/09/2021 - 09:55
      +3

      Microsoft has 60 days return policy should you not get the full trade in value.

      • amazonaddict on 27/09/2021 - 09:58

        But, what will happen to the ipad if they value it at $20 and I want it back? Will ce exchange return it? or do they have the right to keep it?

        • lxstr on 27/09/2021 - 10:01

          Maybe call them before you send your iPad. I am going to cancel my order with Microsoft.

        • superforever on 27/09/2021 - 10:02

          https://www.bbb.org/us/tx/carrollton/profile/electric-suppli…

          Seem people solved out after complaints, also some said here they have no problem.

        • newsat on 27/09/2021 - 10:17
          +2

          They mention in their FAQS "If you reject the new value, CExchange will cancel the trade-in, email you tracking details, and ship your used device back to you within 5 business days." So I think you should be fine

          • amazonaddict on 27/09/2021 - 10:41
            +1

            @newsat: Thanks folks.

          • Poombear on 27/09/2021 - 12:37

            @newsat: My reading is they should only issue a new trade in value if the condition didn’t match, so if you have a device in pristine quality it’ll be harder for them to revise the value? Can’t seem to see anything about error in original trade in value.

            “If CExchange determines that the condition of your device doesn’t match the information you provided during the online trade-in process, you’ll receive an email with either a revised appraisal value or the option of recycling if the device has no resale value. If you accept the new value or don’t reply within 7 days, CExchange will continue with the trade-in and either issue the new amount to your payment method or, if your device is determined to have no resale value, recycle your used device at no charge. If you reject the new value, CExchange will cancel the trade-in, email you tracking details, and ship your used device back to you within 5 business days.”

            • Applause on 27/09/2021 - 13:12

              @Poombear: CExchange reserves the right to notify you in the case of an errant offer based on a database error and return the device(s) to you at no cost to you.

              • neonlight on 28/09/2021 - 17:20

                @Applause: Wow that's crazy so lets see if we do get that $4xx bucks for trading in iPads….if not Please ban this CExchange forever on ozbargain

      • superforever on 27/09/2021 - 10:38

        Microsoft has 60 days return policy

        In that case shouldn't open it until received trade value

      • neonlight on 28/09/2021 - 13:56

        Have to see what happens then. Lets hope i get the funds before the 60 days from CXExchange otherwise where is this refund policy?

      • neonlight on 28/09/2021 - 14:59

        it looks like its only 30 days when you read terms of sale

        https://www.microsoft.com/en-us/storedocs/terms-of-sale

  • kennyd6 on 27/09/2021 - 10:03

    After speaking with Microsoft store team on the phone just now they said they cannot cancel the order (its still in Pending status on my account but the cancel button is gone). So either they honour the advertised trade in price or they told me I'll just have to go through their return process once the device arrives. Did anyone actually get the roughly $400 deposited back into their account from an earlier trade in?

  • Bungsaii on 27/09/2021 - 10:38

    Pack it up boys, time to cancel my order as i couldn't get to upload my receipt before they removed it

    • superforever on 27/09/2021 - 10:39

      Why upload it so late?

      • Bungsaii on 27/09/2021 - 11:46

        it just didnt work for me, kept saying the pdf is in wrong format, so all i could do is wait

        • superforever on 27/09/2021 - 11:54

          OK, deal already expired anyway. I have to use the PDF that I printed from my Microsoft account order history not the one from email.

          • Bungsaii on 27/09/2021 - 12:39

            @superforever: Yeah i did the order history one even in different browsers, same result. all good, just get it refunded now :)

  • superforever on 27/09/2021 - 11:29

    Seem all the trade in value gone down, Surface Pro 4 m3 was over $400 yesterday and didn't ask for what device want to buy.

  • devin booker on 27/09/2021 - 12:50

    Shame I missed out on this ;( Does anyone know when these old iPad deals will be back?

    • superforever on 27/09/2021 - 13:06

      these old iPad deals will be back?

      I don't think it will come back soon for such a good trade value $4xx for old iPads.

      Even the Surface Pro 4 m3 trade value dropped was $4xx yesterday.

      • devin booker on 28/09/2021 - 12:35

        dammit. oh well congrats to those who got it

  • neonlight on 28/09/2021 - 13:53

    I posted mine today with everything packed well, cable and charger. Lets see what happens.

    Also gave them a screen film still intact on it.

    In perfect condition, signed out and wiped, lets see what they say when they receive it and if i get my funds

    • Section2 on 28/09/2021 - 13:56

      i did so today as well

  • Applause on 28/09/2021 - 15:22

    My iPad arrived to them yesterday. I'll let you guys know what happens next, nothing so far.

    • superforever on 28/09/2021 - 16:11

      Good, I sent out yesterday morning.

    • neonlight on 28/09/2021 - 17:10

      Thanks keep us up-to-date. I'm hoping they will honor this deal for those who made it.

      IF they forfeit the trading value I'm returning the MS item in spanking new condition unopened. it's the only way to treat unethical, unreasonable crap like this to lure people to buy surface and not giving the promised trade in value

      If you receive the trade-in value it is a better deal than the Surface laptop go at HN or JB-hifi previously. About $100 less

      https://www.ozbargain.com.au/node/652034
      https://www.ozbargain.com.au/node/651394

      • superforever on 29/09/2021 - 12:39

        I'm returning the MS item in spanking new condition unopened.

        Same, thinking I should return it even they honor it, I already have Surface Pro 7 bought Surface Laptop Go.

        Bought because Surface Pro 7 can't really use like a laptop on lap.

    • Dobby33 on 30/09/2021 - 14:26

      Have you received any further updates since your item arrived at their depot?

      • Applause on 30/09/2021 - 14:49

        No email that they've received it like what the other person has said. I can't see the the order in order history though.

  • neonlight on 28/09/2021 - 17:13

    Anyone know if Surface Laptop Go can use ANY usb-c hub? it does't have to be an MS one right?

    • nickeveli on 29/09/2021 - 14:20

      Any one will do, USB is Universal not proprietary.

      • neonlight on 29/09/2021 - 16:25

        Thank you so much

  • ilsan0 on 28/09/2021 - 17:18

    I didnt get a chance to upload my receipt as it kept failing.
    Have to initiate return now.
    Shame, it was a great deal.

    • neonlight on 28/09/2021 - 17:22

      We don't know if its an actual deal, when you think about there would have been an influx of iPads sent to them. They can claim its a database error then none of us will get anything.

      If they do that I will return the goods to MS within 60 days hopefully they give us a response within 60

      • superforever on 28/09/2021 - 18:01

        They can claim its a database error then none of us will get anything.

        https://www.ozbargain.com.au/comment/11108083/redir

        This is what VicGG said on 25/09/2021 - 19:27

        They have been doing this for a very long time.

        I traded in my 2nd gen 16g iPad mini for a surface laptop 4 and got credited for $380.

        • neonlight on 28/09/2021 - 18:24

          Yes but now the deal has expired. There are also comments about cexhange being dodgy and claim your goods are faulty and give you peanuts for it. So just need to be careful

          • superforever on 28/09/2021 - 18:45

            @neonlight: Hope MS support them with this deal they will have no reason why not honor it.

  • No ONE on 28/09/2021 - 23:16

    Damn. How did i miss this.

  • pennypincher98 on 29/09/2021 - 03:16

    Just got shipping notification for Surface, haven't sent in my iPad yet.

    Will wait until I hear if anyone is successful before sending I think.

    • superforever on 29/09/2021 - 09:43
      -1

      You do know you have a limited time to send the iPad, right?

      • pennypincher98 on 29/09/2021 - 10:23
        -2

        The package must be postmarked by 10/10/2021 to maintain your appraisal value.

        I think I've got time. Btw "postmarked" doesn't mean "appraised by".

        Tell me again why it's stupid to wait likely only one day instead of blindly sending in an iPad just for it to get redelivered if they decide it's only worth $30?

        • superforever on 29/09/2021 - 10:44

          If you are from Sydney it may take a few days to arrive, otherwise longer from other states.

          auspost is very busy at the moment.

          • pennypincher98 on 29/09/2021 - 10:48

            @superforever: Okay, it seems you don't know what a postmarked date is.
            It is the date that is stamped on to a parcel when it enters the system, rendering your whole argument irrelevant.

            • superforever on 29/09/2021 - 11:04
              -1

              @pennypincher98:

              rendering your whole argument irrelevant.

              I just don't want to argue with them because of that.

  • nickeveli on 29/09/2021 - 16:57

    Did anyone have an issue with their shipping labels? Mine was rejected at AusPost so I had to request a new one.

    Also, I had selected no power charger in the assessment but the CEX email requested cables and chargers otherwise the full amount would not be credited—anyone have luck without sending those in?

    • superforever on 29/09/2021 - 17:46
      +1

      the CEX email requested cables and chargers otherwise the full amount would not be credited—anyone have luck without sending those in?

      You mean the email after you submitted the trade in or further email from them after they received your iPad? I think that is just a standard email.

      I also selected no power cable and charger.

      Mine still in transit to them, auspost very busy at the moment.

      • neonlight on 29/09/2021 - 17:52

        Yeah even if they received it might take up to a month to get a reply. That is what I'm concerned about if 60 days is enough. I included charger and cable. Hopefully they will assess and pass mine for "being nice"

      • nickeveli on 29/09/2021 - 19:42

        Ok cool, yeah I was talking about the standard email back.

    • glashalful on 29/09/2021 - 20:40

      Austpost person just casually took my box while I was on the queue without a problem, I was worried for a bit since they didn't scan it. But saw tracking updated, when I go home and check.

      • superforever on 29/09/2021 - 20:50
        +1

        But saw tracking updated

        That's mean they gave you a receipt

  • lothus777 on 29/09/2021 - 19:38

    Shipped my iPad, will see what happens and fingers cross

  • turk182 on 30/09/2021 - 09:40

    Surface go 2 just arrived

  • ssjmark on 30/09/2021 - 10:33

    got an email confirming my ipad was received.

    keenly awaiting a further update.

    • iChopstick on 30/09/2021 - 14:24

      Do keep us updated. Send mine today.

    • Dobby33 on 30/09/2021 - 14:25

      How long was the wait between the item arriving and receiving a confirmation email that the iPad was received?

      • ssjmark on 30/09/2021 - 18:43
        +1

        sent Monday morning from metro Sydney.
        got the confirmation of receipt on their end this morning.

    • BabaBargain on 30/09/2021 - 17:23

      When did you post it and when did they receive it as per Auspost.

  • fomal on 30/09/2021 - 12:06

    My surface go2 also just arrived.

    I just checked the website, has the price dropped down compared to last week??

    • superforever on 30/09/2021 - 12:07

      Yes, 8GB 128Gb $934 now, can we get price guarantee?

      I think they have

      https://www.microsoft.com/en-au/store/b/surface-promise

      • Applause on 30/09/2021 - 12:09
        +1

        Keep in mind only 1 price promise is available per device so if the price drops again in the next 60 days or so you can't get another.

        • superforever on 30/09/2021 - 12:11

          Is that price guarantee only with MS store?

          • Applause on 30/09/2021 - 12:12

            @superforever: Yes, there's terms and conditions relating to the price promise at the bottom of the page you posted.

            • superforever on 30/09/2021 - 12:17

              @Applause: Let me try online chat.

              May also match with third party store (but NZ)

              https://www.microsoft.com/en-nz/store/b/microsoft-store-pric…

              • profeeder55 on 30/09/2021 - 13:01

                @superforever: Looks like TGG and HN are offering much lower prices

                • superforever on 30/09/2021 - 13:07

                  @profeeder55: Yes but Microsoft only price promise their own store, may have to wait for Microsoft to drop it, so 60 days to wait.

                • neonlight on 01/10/2021 - 09:29
                  +2

                  @profeeder55: For Surface laptop go, Its $777 now on the same config and I paid 999 before, I hope MS gives that difference back. If CExchange works out then I would try to claim the difference after $454 trade in.

                  So that's $999 - $454 - $222 = $323

                  I can only dream that happens

                  • superforever on 01/10/2021 - 09:31
                    +2

                    @neonlight: I have just chat with MS and they accepted the refund and received from paypal.

                    • neonlight on 01/10/2021 - 09:32

                      @superforever: cool where do you do that? do you call them?

                      Anyway i think there's no point doing that until CExchange can confirm about that trade in

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