Deal starts tomorrow at 2PM to 3PM.
Pay $30 to Mwave, and claim $30 cashback from Cisco.
Details of cashback can be found here: http://cisco-au.sales-promotions.com/
$30 includes FREE delivery as well. Quite a sweet deal IMO
Linksys E1500 Wireless N Router $0 after $30 Cashback - Mwave
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Folks we have the wrong angle this far,
The issue is not lack of ‘Acceptance’But that the supplier continued to offer a product that it did not have stock of.
I was only able to add to my cart at 2.15pm which from the above it seems clear that there was no more stock by that time.So Mwave continued to offer a product it did not have and in the process collect personal details.
So
1. is there a law against offering to sell a product you do not have?
2. using the above false offer to collect personal details including in many cases CC details.Having a crack at ACCC is good but anyone thought about a different approach?
I wonder who mwave source their wares from? Ingram Micro, Synnex? I'm sure they probably don't appreciate their resellers behave in ways like this so forward our complaint to them may amount to something. I'd say complaints to Linksys probably won't go astray either.
You're funny.
I know I am, thanks :)
There's only a handful of IT suppliers in AU. Yes the ones you mentioned plus Dicker Data, Express Online…
My order's been cancelled too. Not happy at all. I just don't see why in this day and age of ecommerce, we still have to put up with having orders being cancelled, after 'paying' immediately by credit card.
Where's their stock-tracking system? Do they really only update stock levels overnight, manually? If so, then they are in no position to be running these one-hour-only specials, that's just courting trouble.
And if not, then the alternative is possibly a worse scenario. It means they've allowed all these orders to be accepted, with the intention of cancelling them afterwards, or at least with the knowledge that a good proportion of these orders will never be fulfilled.
Either way, they have really shot themselves in the foot with this promo.
I will be taking up the suggestion of submitting a complaint to the ACCC. Wonder if the NSW Fair Trading office will be interested in this too?
given that people were able to order before 2pm, and mwave could not even fulfil the early orders, then the people who ordered on or after 2pm had zero chance of buying one. i think that is worthy of an accc complaint.
Not exactly zero, I got mine. Logged on by 2:01, put the thing in cart around 2:06 or later, paid by C/C around 2:15 and saw the confirmation page around 2:18, delivered this morning 8:35. Not sure how many people in total got the router like me, if less than 50 then I will revoke my Pos vote even I got a unit.
That makes it worse since it would suggest that there was no order to the way they selected successful orders (since it's supposed to be first come first serve).
Or in the order of first come first serve, but from the point of cash/incoming transaction.
Mine got cancelled as well, at the time stock level was in stock. I don't mind fill in the complaint form if some smart people please share what they wrote ;)
if Mwave cannot cater so many orders - no problem, then just reject the orders and said SOLD OUT right after it was sold out.
— up to here I think it is acceptable — however,
What is the point to accept the orders and confirmed the ordered, and then just told all the customers that orders have been cancelled half day later?
But if they had a half decent inventory management system, then they should not have been able to oversell as once the allocated stock had run out, it should have immediately changed to OOS and not allowed any further orders to continue - even allowing a margin of error, it shouldn't have occurred on the scale we are seeing here
I agree to both of these. IF they had a better inventory system, but if they have to manually change the stock level to say 'Out of stock' I can imagine they would have had the same problems accessing the site as everyone else, ie 30 minutes to access a page.
But this is all speculation, we can keep narrowing down the root of the problem but in the end it was a bargain if you managed to get one and its still a bargain if you didn't.
People should look at the bright side rather than looking for someone to blame. Anyway ACCC complaints probably wont amount to much as MWave could claim that during that time they were DDoS attacked.
Not in stock!!! never ever I'll order from mwave rush hour again. Paypal refunded.
got cancelled email this morning asking for bank account to refund.
but just received order dispatch email with tracking number.so not sure if i'm getting it, guess time will tell!
and tracking no. not working yet.
Same here ! Tracking won't work for a while as the courier's systems are updated (mid-day or EOD) but i guess i am getting the router after all!
Same for me as well.
Got mine today, thanks Mwave!
the product no longer exists on the mwave site http://www.mwave.com.au/sku-46040506-Linksys_E1500_Wireless_…
We are sorry, the item requested is no longer available / discontinued.
"limit of 1 per customer." in the promo advertising was a bit misleading … it should have "read limit of 1." :)
There was a case that Dell mistakenly priced a monitor as $15 and received 140,000 orders. The court ordered dell to honor the order and people actually got their monitors for $15. This case might be a good reference in this situation.
http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15…Wasn't in Aus though, so no precedence here unfortunately - plus, that was a mistake, this was not - Mwave advertised these items at the said price
If it were to go though, charging CC is generally considered acceptance of contract.
So recap…. 2 people have reported the deal as a success?
I think the arguement of insufficient quantities is really starting to stack up.
Originally over 200 plus votes here, plus this offer went out via email to all their customers (thousands on mail list?), and then this offer was most likely spruked by other bargain sites and forums as well?
Even if 100 units were available (I doubt it), no way that's sufficient quantities.
And they cant claim ignorance either…. advertising an item for $0 like they did, or course demand is going to be huge.
I think a few official complaints through Fair Trading (yes I know more time wasted), may yield some positive outcomes for all concerned.
ACCC won't be doing anything about the complains. They will just say that it's ok under the new Ozbargained law.
Ordered confirm before deal expired but also received cancelled email.
How can they get away with this?
NEGATIVE!!!
They must be loving this, just from Ozbargain they got over 9000 clicks to their website.
i think the cost of refunding a couple hundred payments will be significant
not to mention the huge amount of damage they have done to their reputation on this site and loss of potential customers
Vegeta, what does the scouter say about OzBargain's anger level?
Its over NINE THOUSANDDDDDDDDDDDDDDDDDDDDDDDDDDDD!!!
refunded :(
I guess someone got the router because he/she gave a "+" 61 minutes ago.
bastard :P
It's not an invoice. Anyone can make this.
I can see the edge of invoice behind that letter, and also there's another edge of the route box under the invoice. Well, ravipart can still go harvey norman and purchase a router and then make the whole thing up, but what's the point?
Nah that receipt looks the same as my other mwave receipts.
Maybe they are shipping them to everyone that paid that stupid $2.75 thing they auto added?
I had that priority thing on mine as well, mine still says "processing" … I still can't figure out what the priority charge actually does … I don't think it has anything to do with the speed of delivery
Nope, I mate of mine paid that and still had his order cancelled.
Mine too. I paid the $2.75, and before 2:05, but still cancelled. ravipart was so lucky, you should try LOTTO.
hey ravi did mwave said they shipped it at least?
what is the progress of it ?
mines been processed and waiting online status.No I didn't pay the priority shipping thing and still got it this morning. And I have a feeling that they might filter those orders paid or added to cart before 2pm, though the price changed prior to 2pm, the deal was supposed to start at exactly 2pm.
Lol, is it just me or is anyone else getting a laugh out of all the people raging in this thread?
I didn't even bother ordering one, I like competitions like this, brings out the worst in people hahahaHAHAAAA, agreed, 8 pages of funny and it just keeps growing :D
I reckon its even better than the original deal.
Got a cancel email as well. Will never buy from mwave again…. wasted an hour trying to get that damn deal..
Something funny here:
3 PM - Email: "Thank you for shopping with mwave". Order status: Waiting
12:01 AM - Email: Requesting bank details for refund
09:30 AM - Email: Order update: Your payment (BPay) has been received. Order status: Processing
11:55 AM - Email: Your order is ready for pickup! Order status: Complete!Yes, I already drove over and picked it up.
Wonder why they really wanted my bank details…
Give it to them anyways and see what happens next.
Haha. That was my first thought too :-) Get the router for free from mwave, and then get $30 from Cisco. Profit!
But I really don't want to trust them with my bank account details.Looks to me like they are just trying their luck for maximum possible cancellations.
Haha, I sent a request asking how what they did was not bait advertising and asking for my order to be completed and they just marked my case as resolved without saying anything.
Got the cancelled order refund via bank deposit email. Also received order completed and shipped email. Followed by another cancelled order refund via bank deposit request :P
Put it in my cart at 2pm(exactly)
Got error message(server error) after selected PayPal as payment method(about 2:20pm)
Paid via PayPal at 2:44pm
(both deleted the $2.75 stuff)
Received the thank you letter from mwave at 3.01PM, status changed to Waiting
Received the Order Update letter from mwave at 5.11PM, payment received(PayPal), status changed to ProcessingHope they mine one won't be cancelled.
On a side note, just saw this router at Harvey Norman for $120.
How do they sleep at night?Very well, I imagine lol
Not as well as they used to…. poor Mr Harvey doesnt even come up on Forbes List anymore.
Mind you, with comments like this (http://www.brisbanetimes.com.au/news/national/charity-a-wast…), I'm not exactly sympathetic to his woes.
I hope he goes under. It's true the more money you make the greedier you get.
I don't get it if you have 1.6 billion dollars what else could you want. You already can buy 1 of everything.
I think he's financially rich but morally bankrupt.
$120 for E1500?
I can buy E2500 from msy($114), it-estate($99swooooosh!
Registered an account to join the community against MWave.
Provided details for refund, also requested compensation and a full description of what went on.
"Job closed". No comment. No rep on OzBargain (I'm sure they can see from their traffic logs who and how many came from here).
MWAVE, YOU SUCK!!
Remember to neg this deal.
you can't if you gave it a + then revoked your vote
obviously ewalters haven't + or - it
It won't let me neg vote, says acct must be 30 days old. So I pos voted to revoke but now I can't work that out. Help?!
looks like they canceled mine. but i had to email them asking what the status is. they said they haven't charged my card buy i paid by paypal and the costs were deducted.
just lodged a complaint with fair trading
it seems if a fair amount of people whose order got canceled cause they didn't have the stock then they can get done for bait advertising
http://www.accc.gov.au/content/item.phtml?itemId=836386&node…Ordered and received "Invoice" by 2:43pm. It states "Your order will be promptly shipped as soon as the product arrives". Got an update at 9:48pm "unable to fulfill your order as all our stock was sold prior to receiving your order". Surely you don't take orders unless you can fill them. They should state "OUT OF STOCK" when orders exceed their stock! Bad form mwave, bad form.
wow, so many negs…
i got a feeling they had only 20 in stock. it seems they attracted all of us for our email address and personal details for making an account. they know they couldn't fulfill all orders
Login into your account and change the delivery address/phone # info to something silly. Email them and tell them to remove your details from their system.
The only plus all through this is the 1 hr and 10 mins of laughs I had yesterday while trying to place order. Flicking between mwave and OzB reading comments from frustrated Ozbers was hilarious ….. and stressful.
Lol, plenty of sour grapes on ozbargain. Same thing happened when Colorado had the $10 sale. For those who are not aware, this is called ozbargained. Move on people.
lol
There is no ozbargained in trade practices law, therefore complaint submitted ACCC.
Yep … mine cancelled too and paypal processed order at 2.06pm … just 6 minutes in. Told them I won't be back !!
Anyone getting random spam that states you signed up for it since this?
I sent an email pointing out that they upset a great many customers and how they would probably lose a lot more potential customer than they would get.
Their response is below.
Interesting how there is no concern :)Hi,
Thank you for your concern however in this case it is not warranted and we understand your disappointment.
Unfortunately as there were a lot of people who missed out, equally there are a lot of happy customers who didn’t.
All the same some people will not understand an apology and mistake in underestimating how many was needed but this is of no concern as people who know Mwave will continue to shop with Mwave.
Once again we thank you and appreciate your understanding.
All the best in the future J
Better than the generic e-mail I got;
Thank you for your feedback.
We take all feedback as important and will be keen to look into any issues further.
Our intention is to constantly improve and pick up where we may be lacking.We apologize for your experience and hope that it is changed in the future.
Thanks again for contacting Mwave.com.au
Regards,
Mwave Customer Team
Their smugness rivaled what Megabuy did in the HP N36L episode.
Did I buy from Megabuy after that? Nope.
You reckon I'll buy from mwave again? Nope.
Do they care? Nope. As they say, there's a sucker born every minute.
For the record, mine got delivered to Perth earlier today.
Paid via CC ($0.59).
Proforma Invoice time of 10:16:40 PM.
I actually got this to enable wireless for my folks on their old Speedtouch modem for use with their COTD netbook…oh the irony…
My order was cancelled after I made payment. I have lodged a formal complaint to ACCC!
We should use people power to force Mwave to deliver the router.
http://www.accc.gov.au/content/index.phtml/itemId/54217#h3_3…Let us know how you go. What a waste of time Mwave….
Let me know what you wrote, I wish to lodge a complaint as well.
Although I got the same upset email earlier today Mwave still emailed me the status of my order.
The latest updates09 Mar 2012 00:00 Freight Manifest Transmitted
09 Mar 2012 19:04 Sydney DFPC Arrived at AaE Location for processingIf someone can be bothered, there is that Today Tonight Fair Go option. They will fight for us all until we all get a positive outcome or at least shame Mwave. "If you've been the victim of a con or know of a scam that needs investigating, our teams may be able to help".
http://au.news.yahoo.com/today-tonight/contactus/fair-goScrew you mwave
Not fair..mwave !!!
I spent an hour desperately and finally grabbed this deal on mwave.com.au and now I received an email from them saying they can not fulfil my order because it was oversold the stock ! Isn't that crazy that I got a confirmation in the end that my order was successfully processed and also I received an email invoice acknowledging that the order was placed successfully…..
After placing the order in the end I felt It was worth spending an hour on it, but now I am thinking that I have been fooled !! I might just contact the ACCC and see if they can help me deal with these mwave dictators !
Another unhappy ex-customer.
If you are going to put these deals on, make sure your ordering system can actually allocate stock before you charge.Someone should tell mwave about this thread, so they can see how many customers they have pissed off!
I already did they said that it didn't matter.
Why am I not surprised…
I also sent them a email enquiry drawing their attention, they simply closed my enquiry just writing a one liner "this job has been answered "… Don't know what that means but shows as I they are not giving it a damn !
QUICK POLL
For those who successfully placed an order which has either been Received or Cancelled, please REPLY to this post with the following details:
- Order Received? YES=Received, or NO=Cancelled
- Payment Type? PP=PayPal, or CC=Credit Card, or BT=Bank Transfer, or Bpay, or FR=Flexirent
- Priority Transit Cover? Yes or No
- Optional Comments? eg. Pick Up (or other comment)
For those whose order is still being processed, please reply AFTER your order status is known.
Thanks.
Disclaimer: This poll is not scientific, but depending on how many OzBargainers choose to participate, may at least give some indication of Successful vs Cancelled orders (some members who ordered may not return to this thread or may choose not to respond, it's possible that disappointed buyers (with cancelled orders) are more likely to respond than satisfied buyers, etc, etc).
SAMPLE Reply ==> 1=NO, 2=PP, 3=No
You should be able to tell from the comments the ratio…. 3 people said they had theirs delivered. 59 negative votes (and i would neg it too, but i gave it a + initially and now can't neg it).
1=???, 2=PP, 3=No, 4=Pick Up from Sydney (Order Status="Processing". Will update once known)
1=Yes, 2=CC, 3=No
1=n, 2=cc, 3=n, 4=mwave can screw themselves.
1=NO, 2=PP, 3=No 4=Die Mwave from barbed wire ripped from your anus.
LOL this is becoming a PR trainwreck for mwave. Then again they brought this upon themselves.