Claiming Woolworths 10% off

gmatht on 05/06/2021 - 17:10

Anyone else having trouble claiming the 10% off? For me it seems to be a drama more often than not.

Attempt 1. Go to Woolworths, Select Woolworths rewards card on Google Pay. Google Pay says to tap phone. Somehow Woolworths gets my debit card instead of my rewards. I guess Google Pay didn't say "Simon says tap your phone"?

Attempt 2. Tried Woolworths online. Some glitch prevented me entering 10% off code. Contacted Woolworths. By time Woolworths responded glitch had resolved itself, but all the specials had changed. Finally got my 10% off but had to redo my order.

Attempt 3. Both mine and my flatmates card claimed MAY2021 had been used to often. Waited till June. Website said we were not eligible for Jun2021. We kind of needed groceries by this point, so, learning from last time we just bought the groceries and reported the glitch to Woolworths. They claimed that I had already used the May code (weird, I don't remember it and the instore counters were offering me 10% off, but anyway I used the Jun2021 code so not hugely relevant). Then they claimed that a "transaction" was the price plus discounts so my whole "transaction" was over $500 even though the price is $500. I can't find this definition of transaction on the Woolworths site, in a dictionary or elsewhere.

Food & Grocery

Related Stores

Woolworths
Woolworths

Comments

  • John Kimble on 05/06/2021 - 17:18
    +1

    Nope.

    Maybe try scanning the rewards barcode instead of tapping via Google Pay?

  • Jolakot on 05/06/2021 - 17:24
    +4

    Has been seamless for us, just scan the card and hit yes, no fumbling around.

  • Seraphin7 on 05/06/2021 - 18:17
    +2

    Attempt 1. Go to Woolworths, Select Woolworths rewards card on Google Pay. Google Pay says to tap phone. Somehow Woolworths gets my debit card instead of my rewards. I guess Google Pay didn't say "Simon says tap your phone"?

    You have to tap the phone before hitting "pay now" (or whatever it is on the screen) to get the rewards card to trigger.

  • raptormesh on 05/06/2021 - 19:43

    How in the world would the system know it's you if you don't scan the membership card first?

    • gmatht on 05/06/2021 - 22:46

      Because I selected my membership card in Google Pay first?

  • brendanm on 05/06/2021 - 20:02

    Nope, works every time.

  • muppet on 06/06/2021 - 00:20

    wait, what 10% off?

  • Neoika on 06/06/2021 - 07:45
    +1

    It works once instore and once online in a month.

    • TEER3X on 06/06/2021 - 07:49

      Both?

      That's good to know!

      • Neoika on 06/06/2021 - 07:56

        There was no limit online before covid started.

    • Neoika on 06/06/2021 - 07:51

      Just to add:
      There is a waiting period before you are eligible. There used to be an email notification for this discount in the beginning of the month. If not, you may still not be eligible.

  • Xyzzy on 06/06/2021 - 09:25
    +1

    In-store I just tap the phone while the groceries are being put through. No need to open Google pay and select the rewards card.

    Then the when about to pay the checkout operator usually asks me if I want to apply the discount. So for me, in-store just works

    On-line usually just works. Once it didn't accept the code so I had to start a chat with a support person (had to wait quite a while to get one) and they did something to apply the code for me.

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