What and Where Was The BEST Customer Service You've Ever Received?

Misplaced on 08/09/2020 - 13:17
Last edited 08/09/2020 - 13:18

Shout out to the companies that provide the best service for online ordering. What is the best customer service experience you've had?

Here is mine. I was blown away by the service, price and prompt delivery, and extremely impressed when I got this email:

"A message from the Director of Addicted To Audio

Addicted To Audio [email protected]
Fri, Sep 4, 9:03 AM (4 days ago)

Hi Paul,

George here, Director of Addicted To Audio.

I know you have a choice when making a purchase and as such, I just wanted to personally say 'thank you so much' for choosing to shop with us. If you have any feedback or just want to say 'hi', please reply to this email. We'd love to hear from you!

Thanks again for your business, it is appreciated.

George Poutakidis
Director
Addicted To Audio"

My response: "Dear Addicted To Audio,

I wanted to thank you for your astonishing product, price point and service. I will definitely be buying again. I am seriously impressed with the whole experience!"

Definitely +1 for https://addictedtoaudio.com.au/ (I am not associated with this store, just a happy customer).

General Discussion

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Addicted To Audio

Comments

  • try2bhelpful on 08/09/2020 - 16:53
    +1

    Had a few.
    - One was a headphone to Bluetooth adapter that we managed to lose. We wrote in the review that they worked very well and we were sorry to lose them. They gave us a replacement adapter for 16c and, because we had Prime, the postage was free.
    - One was King Furniture. We bought a floorstock lounge set at 70% off and the guy threw in the leather cushions that were, also, part of the display; not normally part of the set. When it got delivered we noticed it didn’t have the cushions. We contacted them because we thought they might’ve got left on the truck. They couldn’t find them so they made us up some brand new cushions.
    - the man’s razor failed at about 18 months. Shaver Shop didn’t quibble at all we had a brand new razor the same day.
    - Apple is pretty good, as well. Our experience is they don’t pfaff around sending things off for repair. If they can’t fix it on the spot they will give you a reconditioned replacement.
    - Had a Bosch fridge die on us after a couple of years. The repair guy said he thought our version was a bit “problematic” so he arranged for us to get a brand new later version. We got it in the more expensive Stainless steel rather than our original white, as well. The changeover cost us nothing.

  • [Deactivated] on 08/09/2020 - 17:09
    +3

    Google.

    "Hey I have a problem. I think my… Interrupted"

    "Whoa…. We're so sorry. Just send it back and we'll give you a "refurbished" one".

    They arranged courier and tells me that I have to wait about 2 weeks after they receive the phone to make a confirm replacement after assessing. Courier picks up phone and within an hour, they dispatch the replacement.

    • Masteraal on 10/09/2020 - 14:19
      +2

      They gave me the whole "it'll take 2 weeks to send a replacement". I was like "oh ok, don't worry about it then. It's my only phone and I need it"

      They spoke to their manager and said they will send out a new one if they can charge my credit card a holding fee until they get my phone returned. I agreed and they sent out a new phone. Once I got it and ported and my data over, I sent the broken one back and they finalised everything on their end. Ended up actually getting an upgrade as they didn't have any 64gb stock left.

      • [Deactivated] on 10/09/2020 - 14:20

        Chicken dinner!

  • Sturt on 08/09/2020 - 17:14
    +5

    At Bunnings, when the team member explained the list of "do not" before I could tell them exactly what I was going to do (it was the do nots). My guilty smiles were theirs to revel in 😅

    • Jules_d1 on 10/09/2020 - 08:37
      +1

      That's actually a very professional method of communication. It saves the customer the embarassement of being found to be wrong.

  • Xyzzy on 08/09/2020 - 20:51
    +4

    Disneyland Paris. Travelled on their train from Waterloo. They'd clearly put thought and effort in so that every step was easy, despite having two little children and no French. Whenever I wasn't sure where to go or what to do there was someone there helping me before I even realised I needed help.

  • ozbjunkie on 09/09/2020 - 08:06
    +7
    1. ASUS serviced my laptop twice, complete motherboard replacement on an n61jq 2010 model. Once at the 3 year and once at the 5 year mark (I had extended warranty).

    After the second replacement I became more dutiful in replacing thermal paste myself every couple years, watching HWmonitor, etc. Only retired the old workhorse this year. Still works great. Doesn't support win 10, so stuck on win 7.

    1. Dining out in Sydney with 8 (possibly 10) people total. Got some Groupon advertising $100ph meal for $50 per head. Nowhere near enough food, calculated cost per head from the regular menu items, didn't add up to $100. Emailed the restaurant rather than leaving a bad review online.

    The owners looked into it, came back to me and explained that since the deal was in lots of 2, the waitress thought she was to enter how many pairs of people were eating, rather than the number of people total. So we had received half the amount of food intended. Owners offered to have all of us again, eat for free, with a free drink each. Bought many beers and gave the waitress a $100 tip knowing the reaming she probably received.

    • StickMan on 11/09/2020 - 16:13

      1. Company does what it's obligated to do under extended warranty.

      2. Massive screw up. Eat free is basic remedy. You spent more on drinks than the 'free' meal cost them. And you even tipped in a non-tipping country.

      I am one jaded mofo.

      • ozbjunkie on 11/09/2020 - 23:38
        +2

        1. Yep

        2. Yep, but our choice. They were good about it, we were good about it. The post is about decent customer service, not the most stuff I have got for free. I would have thought dinner for half of us would already be back to even Stevens so was happy with dinner for all 8 with a drink which pus us up approx 70% above what we paid.

        Edit- also, I used to work hospo. $100 tip would make a massive difference to our server. Doesn't mean as much to me. Not flexing, more just not forgetting my very underpaid first 4 or 5 years of work during uni.

  • SydneySwan on 09/09/2020 - 08:43
    +4

    Amazon - ordered a bike rack from Amazon US. A good deal but postage was expensive. Bike delivered to my neighbour because somehow Amazon addressed it incorrectly. Sent an email asking how this happened. Received immediate refund of the postage and apology.

    Dell - computer motherboard blew up outside warranty. Had not bought extended warranty. Called them up and Dell sent technician within 48 hours to fix at no charge.

  • suzley on 09/09/2020 - 09:17
    +1

    My most outstanding customer service incident came from, believe it or not, Optus!

    • ldt on 10/09/2020 - 09:35
      +3

      Optus are probably my most hated company of all time (that or Energy Australia)!

  • boratthegreat on 09/09/2020 - 09:22
    +1

    DJI. I had my mavic pro stuck on Sea Cliff bridge due to error. Told them what happened. They looked at my flight logs make sure i wasn’t lying. 2 weeks later, i received a new drone.

    • eckers19 on 09/09/2020 - 11:26
      -1

      Are you mad dji by far is the worst customer service by far

  • Whisper Quiet on 09/09/2020 - 11:18
    +3

    Best store in person - Bridgestone Tyres
    Best online - Amazon

    • bmerigan on 09/09/2020 - 20:32

      I've only once met a tyre store operator I liked and trusted, and next time I went there he didn't work there any more.

      • Whisper Quiet on 10/09/2020 - 01:01
        +3

        Honestly Bridgestone was the best experience I've had in any store for probably the past 10 years or so. Manager was friendly and none of the fake sales crap. They matched and then beat a sale price. I cancelled just before appointment and the guy missed out on his lunch break the next day so he could do it then. Store was super clean and he gave me the remote for the TV while I waited to fit tyres. Hot and cold drinks for free with biscuits. Didn't realise until he told me that benefits with them include 2 year free check-ups, rotation, puncture repair and another alignment. Can't recommend Bridgestone enough! I'm in SA and obviously every store would be different but its rare to find service like that these days

    • ktek on 10/09/2020 - 19:18
      +2

      Can confirm for Bridgestone too, it's so effortless every time I go for a check up or replace tyres. Let them know what issue I have and they would sort it out for me without charge if it isn't something major.

      Previous shop didn't balance my wheels properly so it was a little shaky during highway speeds, they rotated and rebalanced all four wheels for me again, checked my alignment and even patched up one of the tyres that had a nail in it, all included in the free bi-annual check up. 10/10 would recommend.

  • 82norm on 09/09/2020 - 11:59
    -8

    Opportos. Bought nearly $30 in burgers meals, handed them $50 and gave me $50 back in change.

    • bmerigan on 09/09/2020 - 20:33
      +12

      That's a mistake and you're dodgy for taking it.

  • kaos on 09/09/2020 - 12:10
    +2

    I went to the F1 with the Ferrari club* in 1999. If you bought a teddy bear they said they'd have Michael Schumacher and Eddy Irvine sign them. Next day they admitted that someone had stolen all the signed bears.
    About 4 months later a new one arrived with a letter of apology

    *I do not now, nor have I ever owned a Ferrari

    • Gina Rinehart on 11/09/2020 - 22:11

      This convinced me to buy a Ferrari. Cheers.

  • OzHunterNSW on 09/09/2020 - 12:15
    +2

    Still waiting

  • Cartmanizm on 09/09/2020 - 13:05

    Definitely Australia Post. They lose my package (worth $200) I've sent and refuse to provide any compensation and when asked for a refund of the postage cost they say 'Nope, you're not getting that either'.

  • this is us on 09/09/2020 - 13:32
    +4

    Amazon - Many episodes, but the most unusual was when they accepted a return and gave full refund for a Toshiba Chromebook I had bought more than 12 months before, from Amazon US, while Toshiba said there was nothing they could do about that.

  • susannetsv on 09/09/2020 - 16:10
    +4

    Microsoft, Apple, Amazon, JB Hifi have all provided great customer service for me. I think this is part of the reason these companies have done so well, they take customer service very seriously and subsequently people feel confident to order from them.

  • notaccel on 09/09/2020 - 17:33
    +3

    Dell. Faulty unit, about two and a bit months old and they straight up replaced it with a brand new one.

  • beyondparadigms on 09/09/2020 - 18:09
    +2

    I remember buying lollies from The Professors (https://www.theprofessors.com.au/) back in the day, and included a special request for a drawing of a laughing dragon or something (it was an office stash). They gladly obliged with a hand drawn picture.

    I think they were less impressed the third time I asked for it - still, almost got diabetes!

  • sfk10 on 09/09/2020 - 19:20
    +3

    Prob Blizzard and amazon u.s. They write you a story in reply.

  • solidussnake on 09/09/2020 - 20:02
    +3

    Mine was ordering online from Aromas coffee in Brisbane ordered 2kg of coffee (ground) they sent me 2kg of beans accidentally, I sent them a message as I had thought I chose the wrong type I didn't so they sent 2kg of ground coffee and let me keep the beans !!

    Ended up buying a coffee grinder and used them so they have me as a customer for life !

  • Brianqpr on 09/09/2020 - 20:55
    +4

    Hyundai. Have owned 3 in the past and had a few warranty issues (fairly minor things). Never a drama getting them fixed up or any attempts to get out of it.

    Appliances Online already mentioned and I would strongly agree. Not only the speed of service and taking the old appliance away, but also they price match with little fuss.

    Garuda Indonesia Airlines. Used many times, excellent service. Honorable mentions to Singapore and Etihad (although I've heard they aren't as good as they used to be) too. Personally found both Qantas and British Airways to be very ordinary in comparison.

    Finally The Voice TV show. A few years back I lined up to get in with my daughter and her friends (after seeing on Ozbargain of course that you could do this). It was a warm day and we were there for several hours. After all the waiting it turned out there had been a mix up with tickets and we got sent home in the evening. Very unhappy.

    I sent a complaint email the next day and got a personal reply from the producer apologising, inviting us to another show and promising us he would personally take us on a tour of the studio. Things were running late on the night so we got escorted to the VIP bar out the back with a few TV and sports personalities and free food and drink for a couple of hours. By the time we were able to go in I was quite merry and the producer had little time left to meet his commitment to the studio tour - but he still did it. We all walked across the stage and past the big red chairs during this in front of a full audience which was quite surreal. The girls got to meet the contestants backstage and again afterwards and had a brilliant time. The best example I've had by far of a bad situation being turned around.

  • Kista on 09/09/2020 - 21:33
    +3

    Officeworks.

    I bought Sony's headphones from them in 2015, the headphones starting making weird noises after nearly 2 years, I returned them to the Officeworks and they've refunded my money, no questions asked.

  • ShanB on 09/09/2020 - 21:37
    +3

    "Amaysim" I transfer $50 to them by mistake in my phone, when approached the customer service they were friendly and promptly put me through the accounts department and sorted it out. I received my money back within a few days. I was pleasantly surprised with their customer service.

  • Miss B on 09/09/2020 - 22:25
    +2

    Being in Melbourne I appreciate the businesses who are getting things to me hassle free and bringing a little joy (or essentials) to my life.

    Bukkake's magical gelato — Good customer service from Bukkake, quick delivery. Good friendly delivery guy. https://www.ozbargain.com.au/node/562031

    Daniel's Donuts - $15/6 pack & $5 delivery. Order Online, 2 days later (or a day of my choosing after) they arrive on my doorstep. They text after they drop it off. Never had an interaction with them, but it's perfect.

    Coles - I order online and drive down to pick it up. I call them when I get there, they load it in the boot and off I go. Got a couple of good substitutes for out of stock too, but most has been in stock.

    • Misplaced on 09/09/2020 - 23:55

      Melbourne is a great city :)

    • dny on 10/09/2020 - 00:31
      +1

      +1 for Daniel's. We had just a box delivered within 10 minutes from time of order.

  • Mattylicious on 09/09/2020 - 22:27
    +1

    Another vote for Dell! My XPS laptop warranty expired in January 2019 and it recently died last month. I expected to pay to fix it as it was out of warranty but they fixed it free of charge the next day! Maybe it's because I'm still waiting for my S2721DGF monitor 😅

  • sa-ozzie on 09/09/2020 - 22:47
    +1

    TA for all his great deals and follow up with cash rewards

  • Cletus vandamme on 09/09/2020 - 23:38
    +11

    I wish I got this excited over an automated email.

    • Misplaced on 09/09/2020 - 23:57
      +1

      After the experience I had with Jaycar, a company that is approachable and thanks me for choosing them is quite a novelty. It may be "just" an automated email, but it shows a genuine effort to engage with their customers. And yes, I did get a reply!

  • bcarp on 10/09/2020 - 00:43
    +2

    Amazon across all locations. Never a problem for them to fix problems. I bought a Neato robot vacuum cleaner from Amazon UK posted to Australia years ago (directly from Amazon UK, not via Amazon AU). 24 months later, the unit failed. Neato said no longer in warranty. Amazon UK said send it back to them & they fully refunded the return postage & original purchase price.

    A certain Lexus dealer in southern Sydney. Bought the cheapest model in their range. Owned it for 7 years, then the next model up after that. Had a few problems over the years that rendered the car barely drivable (broken window, etc.), not always under warranty. Rang the service department. Each time was told to bring the car in that same day & given a loan car (sometimes a manager's car, I'm sure) at no charge to use until they could fix the problem. If an insurance problem, they just organised it all; I never had to speak with the insurer.

    GyroRiderz, a French guy making niche wrist guard gloves for electric unicyclists. Product not up to my expectation, posted on a public forum, he contacted me & offered to send a replacement set from France.

  • iridiumstem on 10/09/2020 - 01:06
    +3

    Microsoft once replaced my Surface Pro 1 with Surface Pro 3, because they couldn't find a replacement unit I believe.

    I think my Surface Pro 1 had some kind of connection issues with the keyboard because the keyboard cover didn't work.
    So they sent me a replacement Surface Pro 3 with a Surface Pro 3 keyboard cover.

  • Luxe on 10/09/2020 - 01:15
    +3

    Recently moved to Amaysim however had issues in regards to having voicemail set up.

    Wasn’t extremely fussed but raised it on online chat which solved the issue however received a follow up phone call to ensure it was now working the same day and again 3 days later prior to closing my service ticket.

    All contracts were with the same agent and that to me was great customer service to have a dedicated case manager for a simple technical glitch I was experiencing.

  • AlexF on 10/09/2020 - 01:16
    +1

    F5 TAC - smart, courteous and eager to please network engineers. Wishing other vendors’ was half as good - would make my life easier. I’m curious to know if PA TAC is better.

  • inherentchoice on 10/09/2020 - 01:56
    +4

    I had the manager at the local Big W store personally drive a 40 km round trip to get me a phone from another store, which was out of stock in her store.

    Same Big W last week. They let me in the store at 1 minute to closing time to buy the 75" TV. Then the staff at the loading dock personally loaded it onto my car roof racks after closing time. They also offered to help me tie it down but I declined.

  • OzJD on 10/09/2020 - 05:23
    +10

    Costco…
    Bought a new toilet that was missing the connector for the seat. Spoke to manufacturer who tried to help but failed - supplied wrong parts, suggested whole seat was wrong, offered to replace toilet, and even to cover plumbing costs of replacing with another brand.

    The issue is I live with someone with a severe physical disability, and can't go 2 days without toilet access while the new toilet is 'set'. We actually have a second toilet but she's unable to access it due to mobility issues.

    This one manager (Libby, in case anyone from Costco ever reads this) took ownership of the issue, managed to track down the parts from the Perth store (stock was gone, but display unit had the sealed parts I needed), and had it shipped directly to my place. I know she was assisting on her days off, and I am so thankful for her assistance that was above and beyond what was required of her.

    • Misplaced on 10/09/2020 - 07:46

      Above and beyond !!! That's great stuff !!!

  • chittaz on 10/09/2020 - 08:24
    +2

    Amazon and Samsung Plus a mention to Internode.

    Amazon - I've been sent the wrong colour or size of item etc. They always offer a refund plus I got to keep my items as well! So have got a few jumpers, shoes etc. for free.

    Samsung - My phone is 10 days from the warranty expiring. I sent to Samsung Via AustPost phone is on its way back fixed within the week.

    Internode - My property is unable to get the speed provided - they tried as hard as they could to help and then offered to change/cancel plan at no cost and go onto a cheaper plan. I was just happy I could speak to a person unlike Telstra

  • Ruprect on 10/09/2020 - 08:34
    +2

    A crowd called Streamable.com. Its a video hosting site that is handy if you want to dump a vid quick and share it with a forum or something.

    I purchased a year subscription but it was recurring. I was going to cancel the subscription and re subscribe manually. The trouble was, if you cancelled, the account reverted to the "free" access immediately. Given I had paid over a 100 bucks for a year I thought that was not fair and wrote to them asking what can be done. Yes, just set up a reminder but to be sure, to be sure :)

    Got a reply after a few hours. Admitted it was not fair and there was some sort of glitch… should only do that when in 7 day trial period.. They had already processed a full refund and offered to keep me at the premium level for 12 months as a good will gesture.

    Excellent customer service.

  • dirtybigbjelke on 10/09/2020 - 08:40
    +5

    Weber BBQ. Sent them an email about rust on my BBQ grill plate on my in warranty Q220 on Sunday evening and by Thursday I had a brand new BBQ grill plate delivered to me.

    Bose. my QC25's died suddenly in one earpiece and were well out of warranty, around 2 years at least. I emailed them a link to their own forums describing the issue and they RMA'd me a brand new pair.

    • Brick Tamland on 10/09/2020 - 16:15
      +3

      Weber is fantastic. I inadvertently set my 4 year old Q on fire and they replaced the melted parts for free.

    • PurchaseAnxiety on 10/09/2020 - 21:01
      +3

      +1 for Weber. I was a dumb ass and pressure washed my baby q, which of course messed up the piezo ignition. I emailed Weber asking how I could buy a replacement, completely owning that it was my mess up. They replied asking for my address to send me a replacement. Didn't even provide a receipt or purchase date from memory.

  • PugHugger on 10/09/2020 - 08:48
    +4

    Lululemon.

    I took a pair of leggings in that were about 18 months old. I'd worked out in them a lot and they had popped a few stitches in the inner thigh (not uncommon for a lot of women to run through the inner thigh). I did not have the receipt clearly.

    I simply asked if they thought it was worth repairing them, and if so, if they could arrange it in store through their repair team.

    Nope - they exchanged the leggings for a brand new pair. Apologised for the other ones wearing out so soon (I thought 18 months at 3 x a week was not bad…) AND then they refunded me the difference between the new ones I chose and the original ones I bought.

    I was blown away.

  • ashftc on 10/09/2020 - 09:30
    +3

    Kmart. Ever had any issues with their items, instant return, with or without receipt. No questions asked.

  • Briefcase Mong on 10/09/2020 - 09:54
    +2

    Bankwest their service is quite good in compassion to the big 4 once I forgot to take $100 out of the ATM contacted filled out a form refunded me a few days later

    • Lord Fart Bucket on 11/09/2020 - 14:50

      Funny, considering they're owned by one of the big 4 (Commonwealth).

  • Headless on 10/09/2020 - 10:09
    -2

    From a lady called Crystal down the street, wow her customer service was simply amazing!

  • Grealy on 10/09/2020 - 10:13
    +2

    Snowys Outdoors (Online Camping Store)

    Never have I seen a company reply to so many technical questions about products on the website.

    They genuinely care about their online presence and customer service.

    Bonus for me being a Central Queenslander, is that they have had the quickest delivery of anything I have bought online before.

  • steve289 on 10/09/2020 - 10:54
    +2

    Purchased a pair of shoes on special at a shopping centre 40 minutes from home. they had to be shipped from NZ to Melb, with no additional freight cost added.
    The salesman who served we was extremely helpful & the service was fantastic, but it gets better;
    Within a week they had arrived at the store, and received a call from the store manager to let me know that they were available to pick up, and then a pause, she saw my address and said 'Oh, I Iive around the corner from you, I can drop them off tonight'

    Store : Merchant 1948 @ Southland. Vic

  • steve289 on 10/09/2020 - 10:56
    +3

    Second post : Bowdens Own car care.
    Australian made & owned, with great support via their Facebook group, with the owner & staff quickly & politely answering many questions about best way to use their product,

  • zooter on 10/09/2020 - 10:58
    +2

    I generally find service in Australia way above other countries, so I think people don't really have an idea of what poor service is. I usually find great service everywhere in this country, but if I had to pick a few:

    • Amazon - hands down the best. No questions asked when deliveries fail, either a refund (3rd party) or replacement. Callbacks arranged when things go bad, deliveries spot on, able to speak to customer support within 1 minute etc. etc. Simply too good and gold standard

    • The usual suspects - Coles, Bunnings (some grumpy folks there though), local coffee shops all have great service.

    • Honorable mention - Shopback, even though I didn't follow the exact rules for cashback from Amazon (click before adding to cart), they added to it on their own

    Many more to recount fully

  • mjm2 on 10/09/2020 - 10:58
    +2

    Patagonia (from their Australian website/store)

    I've gotten amazing service from them - their online chat is staffed by actual real people, using their real names. They've followed up on issues and they've also checked in down the track to make sure everything is okay. They've also gone the extra mile to fix things as well, even if it wasn't their fault.

  • ShipShapeRC on 10/09/2020 - 12:25
    +3

    SodaKing. I had a defective gas bottle, messed up the main unit too. No quibbles they sent me a gift car for a replacement bottle and sent me the bits to fix the machine (easy fix). Very friendly and helpful too. I was expecting to have to grumble and they were so nice. It put me in a great mood all day. A rarity when something goes wrong.

  • crazyboy on 10/09/2020 - 13:00
    +1

    Amazon

  • quanticism on 10/09/2020 - 13:10
    +2

    Logitech. A key cap stem broke on my G810 keyboard so they shipped me a brand new G910 without requiring me to send the broken one back. I bought a replacement switch and keycap (proprietary keycap overpriced at over $10 for a Ctrl keycap…) and now I have two working keyboards.

  • Bignudge on 10/09/2020 - 13:30
    +2

    Big shoutout to Bing Lee at Hurstville. About a month ago I bought a brand new 4K TCL TV, took it home, opened it and set it all up. After hours of colour tuning… the colours still looked crap. The greens were overly saturated and grass would look like highlighter green/yellow.

    After some talking over the phone with Bing Lee, I brought the TV back the next day and it was exchanged on the spot for an LG TV.

    TLTR: Bing Lee Hurstville happily exchanged a TV that I bought, unboxed and used for a day with a different one just because I wasn't happy with the colour.

  • PunX0r on 10/09/2020 - 13:41
    +1

    I emailed Rode about getting some replacement rubbers for my very old video mic. Got a very friendly email back saying that the rubbers were no longer available for this mic, but they would instead ship me out for free a replacement housing that completely did away the need for rubbers altogether.

    Very impressed!!

    • ShipShapeRC on 12/09/2020 - 08:37

      The rubbers are going on one of my old shotgun mics. What model do you have and who did you contact?

  • payless69 on 10/09/2020 - 13:51
    +1

    Customs after arriving long time ago with unseen computer products declaring all. They were hyper friendly and made a very reasonable deal charging me only some little excess gst.

  • yomama on 10/09/2020 - 13:58
    +2

    Singapore Airlines - Original flight got delayed with Lufthansa due to fault with plane after we checked in
    Walked across to SIA desk and within 15 mins our tickets, luggage transferred & boarding pass all sorted with no additional cost.
    The reason we took Lufthansa vs SIA was the cost in the first place.

  • dfg555 on 10/09/2020 - 14:32
    +1

    Just a little casual marketing I see.

  • El cheepo on 10/09/2020 - 14:55
    +3

    Local domino’s surprisingly enough.

    The local manager is an absolute legend, knows all his customers names(i go maybe 1/2times a month and he remembered me from my second visit), makes the pizzas as good as is humanly possible with the ingredients domino’s use and his cutting and presentation of the pizzas they serve is amazing. Actually looks like the advertisements.

    He goes above and beyond too.

    Eg: I showed up late in the evening, had ordered a pizza as i left work and showed up but it was still in the Que to be made as they were super busy. (Saw my name on the screen)
    He saw me walk in looking dead, no other customers inside and said hey (insert name) I’ll see if your pizza is ready you look tired.
    As soon as he saw it wasn’t he yelled out to the kitchen to get them to make mine ahead of the Que

    Just a nice bloke and great customer service, treats the staff well too.

    • Hahuh on 11/09/2020 - 17:11
      -1

      Hope you get him a box of chocolates and a red rose for Valentine's Day.

  • djoz on 10/09/2020 - 15:32
    +2

    Hands down, amaysim.

    I once got a confusing email from them asking me to 'port back in to amaysim' and they would provide me some discount for first three renewals. I jumped on to their Online Chat and selected 'I've received a confusing message'.

    They acknowledged their mistake and immediately gave me a free renewal of Unlimited 2GB plan for 28 days.

    Second instance. My friend signed up using my referral during the upsized $20 referral, and I didnt get the credit although it had been well over 3 days. Again, jumped on to Online Chat, and they credited the $20 while on the chat itself! No approvals or "48 hours" etc. Just smooth.

  • Nexo on 10/09/2020 - 15:40
    +1

    +1 for Amazon. I've had nothing but good experiences with them.
    +1 for American Express as well, CS has always been super good.

  • eurodave on 10/09/2020 - 16:31
    +3

    My local pide shop. Man who ran it was a such a champion. Whenever we went in there he treated us like a family friend. I don't know how people that run kebab and pide places, who as a rule don't drink culturally, tolerate the constant flow of drunk customers with such good humour! (For clarity, I wasn't a drunk customer…)

    • Hahuh on 11/09/2020 - 17:14

      We are known for our hospitality. Inject money into the equation and we're doubly nice.

      • try2bhelpful on 11/09/2020 - 17:19

        I would like to apologise for my brothers.

  • feelingroovy on 10/09/2020 - 16:42
    +4

    Long time lurker, I just made an account to comment on this thread.

    The email that you are so impressed with is automated, I received one exactly the same when I made an order through ATA.

    I also thought the same thing, "Wow, how nice, what a great service!"

    What actually happened with my order (placed early April of this year, ordering a Yamaha A-S701) was that:
    1. Despite the store saying 'In Stock', the product was out of stock
    2. ATA didn't realise this, and didn't even know to (or bother to) contact me at all
    3. Almost exactly one month later, I call them up to ask where my order is at, and only at this point am I told that what I ordered was going to be restocked in….. OCTOBER
    4. They offered me a refund, or told me I can wait another 5 months for the product.

    This is reasonable, but I should have been notified rather than being told this after a month of waiting and calling ATA myself.

    The intention of this comment isn't to complain, I just to warn and give you a heads up so you aren't also waiting for an item that won't be in stock for months.

    • crazyboy on 10/09/2020 - 16:46
      +1

      Atleast someone had a negative experience with them.
      On a different note, OP thinks that the director has sent him a personal email rather than an automated one.

  • kaleidoscope on 10/09/2020 - 17:41
    +1

    Apple in store staff / Apple Support app.

  • cooni on 10/09/2020 - 17:46
    +2

    Does warranty service count?
    Samsung Home Theater system had a fault with it's front touch panel twice. Samsung issued me a cash refund (it was purchased from The Good Guys).

  • ruddiger7 on 10/09/2020 - 17:54
    +2

    Ausvaporizers. They always throw lolly packs in each order. I had an item missing once and they shipped it out express and gave me a coupon for free express shipping on next purchase in future.

  • oldmate78 on 10/09/2020 - 19:56
    +1

    Launtel, if you’ve used them you’ll know why

  • canberrascooter on 10/09/2020 - 20:09

    I want to mention about my local massage parlor but I think my comment will be deem inappropriate by the system again without explanation.

    • Melb69 on 11/09/2020 - 21:23

      I'm sure your girlfruend would love to read all about your experience at your local MP.

  • dlakers3peat on 10/09/2020 - 20:39
    +2

    Bought a car from a dealer who was over 40kms from home. Instead of driving to the dealer, he came to me and let me test drive it. When we agreed on the sale, they paid for a taxi from my home to the dealership to pick up the car.

  • OzzyOzbourne on 10/09/2020 - 20:41
    +1

    Can't remember but it was probably in Japan

  • ozaym on 10/09/2020 - 20:59
    +1

    Youi hands down no one close in Australia

  • rupert3k on 10/09/2020 - 21:06
    +3

    Always had stellar experience shopping with Addicted, just bought a mad Topping L30 headphone amp which arrived overnight yet one particular shopping experience stands out.
    My mate had an old secondhand 2011 15" Macbook Pro he thrashed for years.
    Several keys burnt from cigarettes, the bottom was missing after he botched surgery to replace fans.
    Finally got zapped during thunderstorm so he took it to Apple in Newcastle who said they'd repair it for $800.
    They replaced the mainboard but it didn't work out, finally said it was ready.
    When he arrived they gave him a brand new 15" Retina Macbook Pro, the receipt read:
    "Retina Macbook Pro 15" $2999
    Amount due $0
    Reason: customer satisfaction"

  • Wiser on 10/09/2020 - 21:17
    +2

    Samsung
    S8, 28 months old with a faulty camera module,
    Replaced battery and slightly burned screen as well, All brand new.
    Kogan was good replacing boot looped LG witha new phone
    Bing lee also provided great service

    While LG with known issues never bothered.

  • virhlpool on 10/09/2020 - 21:40
    +2

    ING bank - 24x7 customer helpline with a minimal wait time. They respond to any of your requests almost instantly. Digital banking at its best.

    Amex - same as above.

    Dyson, Vitamix - Top-class customer service. I have dealt with both of them for accessories / repairs and they have been amazing. In case of Vitamix, I never felt the absence of local customer support. I assume that their support centre is based out of the US though the products are shipped from a local warehouse.

    Bonds - I have purchased stuff from their website a couple of times lately. They offer free shipping (I won't comment on prices though) and free return on every order and the process of returning is super easy and flawless. It has definitely saved several visits to the physical stores. Online chat on their website (and even the call centre) was super helpful.

    Amazon - Doesn't need any more comments.

  • AustriaBargain on 10/09/2020 - 22:10
    +1

    Apple. You call them and a human answers, usually an American.

  • MHLoppy on 10/09/2020 - 22:13
    +1

    A few years ago I bought some soldering flux from a random high-rep seller on ebay (I just sorted by price until I got a high-rep seller that had what I wanted). When I got the flux, included with it was a signed handwritten note wishing me luck with my soldering or de-soldering. I think out of every good cs experience I've ever had, that's the most memorable one for me. I still have the note saved in a box somewhere!

    • AustriaBargain on 10/09/2020 - 22:15

      Right, but did you actually go on to order any of their other soldering or DIY supplies from that same eBay store or any other web store that guy was running? That's what the hand written note is all about.

      • MHLoppy on 11/09/2020 - 00:39

        I didn't need anything else so not yet, but should the need arise I'd definitely go back and look them up haha.

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