Suggest paying with PP so you can make a claim in 180 days if necessary. Not a good idea relying on the 12 month warranty they claim on the website. My postage to metro Melbourne was $15.
TobyDeals with standard postage included https://www.tobydealsau.com/en_AU/product/rkj1oju9w9frwtcmxm… with promo code cart3 $548.05
Just bought from this TecoBuy deal yesterday. Wondering how one claims warranty through PayPal?
Your not claiming warranty. It's more like doa or defective item within 90 days, tho idk if this will quailfiy for 90 protection
Warranty for previous Roborock Australian site is 12 months also. So either way after 12 months if it fails it sounds like too bad. But it would be interesting to hear people view on reliability?
Don't know about the S5 but I have had the S50 for 16 months and it has been 100% reliable. My one bedroom unit is all lino and tiles and I normally run the vacuum twice a week. Maintenance is easy as well. All you have to do is change the filter out occasionally (comes with two, just wash and resuse them) and wipe down the sensors. The app reminds you when to do maintenance as well.
Just checked the stats in the accompanying app and my S50 has done:
Total time: 90hrs (I usually run mine on Turbo, the second highest setting)
Total area: 5496 square meters
Total Cleanups: 144
I cop some crap about being lazy from my relos and workmates but my Roborock is one of my favourite purchases. I just turn it on when I'm at work and come home to a clean house. You can also schedule the cleaing via the app.
I have an older s50 and it's done 276 hours. I run it 6 days a week. Had one glitch where something went wrong, app told me to reset unit by holding down a button. I did that and it came back and was fine (didn't even forget my WiFi). 2 bedroom apartment, mostly tiles but carpet in the bedrooms.
Link is broken
It's all gone
How would the EU version differ to one purchased from Roborock locally?
What are people's experience with postage times from these guys?
I bought a white version from Toby deals in July. Shipping was fairly quick, I think it was about 1-2 weeks, although dispatch took about 4 days.
Whatever these guys are doing, they are not being honest when replying to emails.
6/8:
Order placed
7/8:
"Thank you for your order from Tecobuy. Your order has been well packed and will be ready to be dispatched from our warehouse soon."
7/8:
"I have checked the status of your order for you.
Your order has been picked and is awaiting shipment.
After your order has dispatched from our warehouse, you will receive a dispatch confirmation email together with tracking number for your reference.
It may take up to 48 hours for respective courier to update the status of your shipment on their website."
8/8:
"Thank you for your order from Tecobuy. Your parcel has been picked up and collected by courier and left our warehouse.
Tracking number is not yet ready and being uploaded to courier system until your parcel reaches courier's sorting facility or hub. Rest assured that once we receive the tracking number from the courier, we will send you a dispatch confirmation email with tracking number of your parcel for you to trace shipment status.
Kindly understand that in some circumstances, the parcel's first status will be only updated after 2 -3 working days for some couriers after tracking number is provided."
13/8:
"I am very happy to inform you that your order has been dispatched from our warehouse.
However, we have not yet received your personal tracking information from the courier.
Please note that once we receive this information, we need to manually input it into our system before we can send it to you by email.
It will normally take around 5-10 working days before the courier arrives at your door to deliver your new product."
Today (18/8):
"Thank you for your message.
I have checked the status of your order for you.
Your order has ready to be packed today and you will receive a confirmation email shortly."
.
So, they keep BS-ing… Order "picked up" ten days ago, and now, "ready to be packed today".
I've asked them to cancel my order and refund, let's see how it goes.
These guys are unbelievable:
New email today. They just ignore my request and complaints:
Dear Customer,
Thank you for your message.
I am very happy to inform you that your order has been dispatched from our warehouse.
However, we have not yet received your personal tracking information from the courier.
Please note that once we receive this information, we need to manually input it into our system before we can send it to you by email.
It will normally take around 5-10 working days before the courier arrives at your door to deliver your new product.
We are here in case you need further support.
.
Exactly the same email I received two weeks ago. Total bs.
Have you received it yet?
No. I haven't received the vacuum nor the tracking code, and Tecobuy hasn't replied to my last emails or to my Paypal refund request. Totally unprofessional.
They have until 30/8 to reply to my Paypal request, but they will probably just ignore it.
Damn that sucks. A lot of people in the same boat. Not fun
@this is us: Update: Tecobuy hasn't replied and today Paypal decided in my favour. Full refund processed.
This post feels like reverse psychology "Don't go to deal?" :)