Moved to Forum: Original Link
Western Digital WD ELEMENTS DESKTOP 12TB $128, save $390.
Mod: Confirmed price error. Refunds are being processed over the next few days, please be patient. Moved to forums as the deal is not honoured.
[Price Error] Western Digital Elements Desktop Drive 12TB $128 + Delivery @ Rosman Computers
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Yeah i do man, i am a hero 30 different accounts, 30 different paypal transactions.
I made sure i used paypal btw.
Hope you have a nice day :)Well done!!
$20 store credit fantastic.
Didn't you get 20 for all accounts? So 20 x 30 credit?? 600$ free credit for you?
someone will have a bad day at work!
Yeah especially if they're out $5K in Paypal fees. Hell, being a small business it may just bankrupt them.
they are a business, and refunds are normal part of businesses.
Refunds on genuine orders, for sure. Not 2000+ refunds on orders that were obviously not going to be honoured from the beginning.
So tempted, but I don’t think there’s any chance of this being filled and have enough on my to do list without adding changing refunds to it … you watch this be the holy grail and I chickened out …
That's why I bought one just incase. Every now and then one these "too cheap" deals turn out to be real. Can't really lose as you'll get refunded if it's not.
Delivered at 2am, that's service.
Nice 2am deals hope it gets delivered
It's back up gogogo!
You're not getting any. All you're doing is contributing to the collapse of a small business.
It's a misprice that's going to cost them in processing time & fees. You're not getting a 12TB drive for $128 a pop. Be real.
@USER DC: So you paid $384 for 3 drives because you couldn't cough up $5 for shipping (assuming these even go through). Cough Broden Cough.
@gram: Look i have sold many items on payapl in my experience the paypal doesnt keep any money on refunds, it has refunded cost of paypal fees in total, and taken my profits in my past sales through paypal. I really dont understand how paypal makes money on these price errors.
Look i am happy to pay more for them. if they ask me to(a reasonable amount), but if they dont ask and just refund them its upto them, not my decision.
But yeah paypal does eat up a lot of fees through, more than 2% of sale price.
@USER DC: Could you be a bit more obvious in your delusion please? I don't think I fully got how delusional you really are in the last post.
A. If they give out ~1500 drives at ~$400 lower than they paid they lose ~$600K. Don't be stupid.
B. They can ask, the customer can say no and they still have to refund the money paid and lose out on transaction fees. Don't be stupid.
C. Just cancel the order and what? Keep the money? No, they still have to refund all that money and lose out on transaction fees. Don't be stupid.
Also, your experience with selling items on Paypal means jack shit when their terms and conditions state there are fees incurred even when a refund is done. Again, don't be stupid.
@USER DC: What the hell are you quoting the cancellation policy for? That has nothing to do with this scenario.
@Tacooo: i think he/she means you people can pay cancellation fee to support business than commenting unnecessarily. dont think you got it.
@fenetic: Like you all instead of letting the actual business know about this price error 😂. You decide to engage in negative activities to down vote others who haven't even done anything wrong.
So technically someone commenting on this post or voting down is just a idiot, like you.
At least until they have bloody knowledge that doing this aint gonna be any helpful to business and trying to talk about helping business. Pure b.s.
@USER DC: Ya they can ask customers to pay more, but not a single one will agree to pay more which is more like an extra 400 dollar
Am I missing something here, what's wrong with with paying by credit card? (Apart from wasting everyone's time with cancellations and refunds)
I thought most cc's have buyer protection without that 30c refund fee.
In case of not paying through PayPal, I highly doubt I would get any protection from my bank, ING it is, although I would kinda trust this business in particular, just cause of their good image online.
If you paid through Visa debt, you still have the option of charge back if the retail fails to meet their contract requirements.
Come on man… Don't post these "deals" without thinking about what the potential consequences are. In this case, your action caused all the people to come out of the woodwork who only look out for themselves and will quote Terms, etc to justify their actions. And some poor guy who has to spend the next day processing all the refunds (regardless of whether there's a fee involved or not) and you can bet that a lot of lurkers not registered on Ozbargain saw this and contributed to the load too.
Understandable if a big store does this as they can maybe take the loss, but have some compassion for the little guys.
I work for a 'bigish retailer' and these would destroy our customer service team…. But yeah the bigger retailers at least can manage it and can absorb some of the transaction costs if there are any… Still don't condone it if its blatantly obvious mistake no matter who the seller… :)
is.
summed up perfectly
and you can bet that a lot of lurkers not registered on Ozbargain saw this and contributed to the load too.
Another reason why viewing deals should be restricted to members only, who hopefully, are community-minded. Mods?
100% agree, have been saying this for years. Deals should be restricted to members at least willing to join and have an account as that shows some community willingness
What more can we do about this?
Firstly, unlike Batman or Beetlejuice, calling out "Mod" doesn't summon us. I'm just going through these comments as there have been some misleading statements and questions asked.
We won't restrict viewing deals to members only as we don't want to be one of those SPAMMY sites that makes you sign up just to see deals.
As Hamza said here:
For these same reasons, mods won't judge/tag anything as a price error until it's been announced by the company/refunded. If it isn't honoured or it's refunded, the deal is moved to the forums, if it is honoured or partly honoured it stays as a deal post. Examples
There are many issues that make this idea near impossible and undesirable.
Mods hiding 'price error' deals from guests would require us to make assumptions that something is a price error, we don't have special powers/knowledge and won't do that.
It would require mods to be online and actioning reports immediately, to hide particular deals, which we can't always do.
We don't want to force people to sign up to obtain 'hidden deals', this feels spammy.
Our Twitter, amongst other things, pushes out deals after they are posted. Twitter is public.
We don't want to encourage price errors and we certainly don't want to make them a special member benefit.
There are other issues and discussions relating to price errors, but you get the idea.
Will be sending PMs to everyone here who has asked and voted to clarify everything.
Agree!
I hate seeing this happen to little stores. This store actually has some decent deals like they didn't inflate the price on the LG GL850 monitor in recent months when everyone else did.
As others have said the fees on this mistake could be enough to seriously damage a small store.
This is sarcasm… right?!
Nobody is that stupid.yes….. clearly people need a /s lmao
Give them a call they say price error from Western Digital, so according to store, WD made this error so they should be taken into consideration too. By the way good luck with negative votes, i am already at -20, gonna reach -100 soon you know.
Bloody hell, how much more obvious can you get with the sarcasm, yet still so many downvotes for mocking the greedy..!
So you reckon i am greedy, look at you. How about you go and donate to the company if so worried about it. You are just an annoying commentator that's about it.
Companies signup to paypal agreeing their terms and conditions, at the end of the day it is companies fault. They'll have to suck it all up care or not.
At least i am better letting business know about this way earlier than you you idiots spreading negativity all around the place.Pull your head in with all these overly defensive comments. This comment chain is not addressing you personally, nor does it apply to you if you don't fall under the type Feeblely's comment is satirizing, which are the entitled, ACCC-wielding, Broden type with a certain mindset.
If you still feel this describes you and are offended by this, then I don't need to repeat myself.
LOL what an angry little Broden..
At least this time more of the community have spoken up about abusing a retailer that has made a mistake :)
Hopefully they don't incur any costs to reverse the transactions, a few out there mentioned paypal fees, but also depending on who is running the site for them (platform or hosting etc) sometimes those companies take a portion per transaction, either in a per transaction or percentage model… This can be to cover platform or support etc… Again just pointing out something to think about next time one of these far fetched deals pop up on a smaller retailer site.
Paypal is evil
Boom, finally someone said it.
2300 clicks..
Also taking advantage of a price error on a small store then using PayPal protection so they incur a fee is a no no. Not a 'deal'.
Surely it’s time for the moderators to stop posting of obvious price errors? Maybe in years past it was ok, but now I assume the user base of OzBargain is so vast that as above comments have stated this type of post can really hurt a business.
If a post is identified as a likely price error maybe at least disallow click through to the specific deal to at least remove tracking back to OzBargain which could harm the reputation of the site and act as a slight obstruction to the vultures chasing these deals.
Maybe it’s time to again consider the ethical standards in place here.
Spot on.
Can't wait to here all the entitled people complain too.
The more view/clicks, the more $ the site makes, so mod’s won’t care. They’ll just roll out the usual line; A deal is a deal until confirmed otherwise.
The more view/clicks, the more $ the site makes, so mod’s won’t care. They’ll just roll out the usual line; A deal is a deal until confirmed otherwise.
I think this is pretty disingenuous, the admins here have never given me the impression that they have no morals or are all about the profit.
While I agree that these posts should be banned, it would be hard to police every deal to make sure they're actually legitimate and not a pricing error, some would be obvious but others wouldn't be. I'm sure they've thought about it before.
Sorry, but I'm going to have to disagree. My post said nothing about morals, so don't digress.
Even when an OP realises how ludicrous their post has been and expires it, mod's change it back to an active bargain post, pending confirmation. Recent example below, but there have been many others.
"Mod: Likely price error, order with caution."
@xuqi: When did I say your post said anything about morals? I said that I have never been under the impression
The more view/clicks, the more $ the site makes, so mod’s won’t care.
Complete bullshit. Moderation of posts and comments has nothing to with profit.
Well said moderator
@USER DC: Unfortunately there's no voting buttons on neil so it looks like I'll have to upvote your comment :)
I completely agree in principle, in this case it's such an obvious error that the common sense check could have caught this in minutes and prevented such a fiasco.
But this is introducing more subjective ruling. In this case, everyone wants to stick up for the little guy (understandably), but what if the deal was through Harvey Norman? I can 100% see the votes and comments going the opposite way, encouraging more purchases just to take the piss. Or what about Amazon - clearly they can afford it, but there's more user loyalty their way, and often their price errors are compensated with free vouchers so the community would love to see it.
At what point do the mods step in?
As Hamza said here:
Mods won't judge/tag anything as a price error until it's been announced by the company/refunded. If it isn't honoured or it's refunded, the deal is moved to the forums, if it is honoured or partly honoured it stays as a deal post. Examples
- Mods hiding 'price error' deals from guests would require us to make assumptions that something is a price error, we don't have special powers/knowledge and won't do that.
I'd also add there are deals that are honoured that we would have assumed are price errors. Just a couple of the top of my head e.g. Saxa Iodised Table Salt 750g $0.25 (was $2.95) + Delivery ($0 Delivery w/Prime or $39 Spend) @ Amazon AU and the amazing DJI Mavic 2 Zoom Drone $298 Pick up /+ Delivery @ Bunnings.
Best to take a bit of time and get the decision correct rather than rush a decision and act inconsistently to get it wrong. That applies to OzBargain and life!
Will be sending PMs to everyone here who has asked and voted to clarify everything.
While I accept that this is not as simple as some are making out, your examples are laughable. Many (most?) critics here specifically cite the fact that this retailer is a small business, so bringing up two examples from multi-billion dollar megacorporations is a bit off base I think.
Time waster for all, give the small business a break, no deal here just an honest mistake that anyone ordering is going to make them pay for in time processing refunds and sending emails to everyone.
It looks like this exact same pricing error happened at Rosman Computers before (incorrect pricing for Western Digital external HDD).
See https://files.ozbargain.com.au/upload/266233/80648/rosman_co…Their response on Google reviews below.
Response from the owner 3 weeks ago
Hi Gerald,Thank you for leaving your feedback regarding the order you placed last month. All of our products are generated in a feed which is pulled from the manufacturers/suppliers item list. In this case, WD (Western Digital) had incorrect pricing on their external HDD which you were informed of after placing your order. We refunded the full amount of the transaction as soon as we were made aware of the oversight and did not receive any replies to our messages. Our team at Rosman Computers is working with our partner brands to make sure that these oversights with incorrect product pricing don't happen again!
Kind regards,
Team Rosman Computers(It looks like … it happened again.)
They were replying to the following on their Google reviews.
Gerald Rebolledo
11 reviews3 weeks ago
DO NOT TRUST THIS SELLER!!! THEY DELIBERATELY UNDER PRICE PRODUCTS. THEY USE SNEAKY TACTICS LIKE LOW BALLING. THIS IS HEN A COMPANY DELIBERATE ADVERTISE A PRODUCT TO GET PEOPLE TO SHOP WITH THEM. THEY THE TELL YOU IT WAS AN ERROR. THIS TIME ROSMAN COMPUTERS TRIED TO TELL ME THAT THEIR SUPPLIER (WESTERN DIGITAL) HAD GONE ON THEIR PRIVATE WEBSITE AND UNDER PRICED ONE OF THEIR PRODUCTS. THEY TOLD ME THAT UN BE KNOWN TO THEM "WESTERN DIGITAL" MADE THIS ERROR ON THEIR WEBSITE AND REFUSED TO TAKE RESPONSIBILITY FOR WHAT IS OBVIOUSLY AN INTERNAL ERROR AND THEY HAD NO INTENTION TO HONOUR THIS TRANSACTION. PLEASE DO NOT CONDONE THIS TYPE OF BEHAVIOUR ESPECIALLY IN AT THIS POINT IN TIME WHEN SELLERS LIKE THIS ARE TRYING TO TAKE ADVANTAGE OF HARD WORKING AUSTRALIANS.God I hate Google reviews
I like Google reviews, i hate stupid people leaving stupid reviews.
Bought 10
Assuming something auto updated to an incorrect price at midnight in their ordering system. Hopefully it’s not too painful for these guys come refund time.
Good showing from the OzB collective here.
…i agree. heartening to see something other than sheer & blatant greed
Really hate that these posts are allowed for small shops. You're all for supporting family owned brick-and-mortars until you can get something cheap. Gutless.
This is their mistake and they do not have to honour it.
You don't need to be their white knight, they can handle their own business themselves.
I'm not white-knighting, do you just assume that they can handle all of the refund requests and fees they're going to have to pay?
Its their choice to directly update prices from the supplier automatically. This is not a requirement for an online business and if they want to do that they need to deal with problems that arise from it.
@samfisher5986: Yes I agree, I don't think the scope of OzB's user base spamming orders is fair though, almost 4000 clicks - how many actually ordered? A few hundred at least.
@Kozhutki: I do agree, but I guess I'm just saying its a shared responsibility, they've clearly had a lot of problems and bad customer experiences in the past but continued to do it.
You're all for supporting family owned brick-and-mortars until you can get something cheap. Gutless.
Maybe it's mafia owned.
OW price match? Thatll be so cheap if they price match
No stock
They don’t even sell the 12TB model
Now the price is $529. Dunno, maybe this is a publicity stunt? Never paid much attention to this company before but now for better or worse, I sure have now.
Still showing $128 for me when I click it.
Now showing $529 for me.
No, still shows as $128…even after refreshing the screen
As a small business owner this is really sad to see. Since PayPal changed their policy regarding refunds (they keep the 2.6% fee they charge) this means that it will cost them $4 for every sale refunded. Stripe has also changed their policy as well to follow PayPal. So while the expectations of customers continue to increase (refunds at no cost to them) in the background the payment companies demand they make money regardless. As a protest to this we stopped accepting PayPal at all of our online businesses, sure this has probably cost us customers but it's more important to us to offer better pricing and not have to absorb their exorbitant merchant fees and then get stung again with refunds.
What do you use now?
We use stripe at the moment. While they have recently started keeping the fees after refunds like PayPal does at least their fees are lower at 1.75%. Definitely looking for a better solution though. Fortunately our business doesn't process a lot of refunds so it's not too bad but when someone with a large sale wants a refund and we already have costs associated with refunding them the payment processor taking their cut as well is pretty depressing.
If the customer initiates the refund on their end, does Paypal still keep the fees? I was asked to initiate the refund from my end by a business once.
Personally wouldn't buy from a smaller company without PayPal
That's fair enough. I can understand that. Fortunately we have a very good reputation so it hasn't affected our sales much / if at all.
Because we're in a position to stand up to the Bullies at PayPal we feel like it's the right thing to do.
We've also signed up for eBay managed payments as soon as signups opened because as far as I can tell they wont be keeping fees for processing refunds.
For years PayPal has abused their market position and it's a real shame that there's still not a good alternative so that more businesses can vote with their feet.
Visa checkout/Masterpass?
Do you feel like a hero?