Moved to Forum: Original Link
Western Digital WD ELEMENTS DESKTOP 12TB $128, save $390.
Mod: Confirmed price error. Refunds are being processed over the next few days, please be patient. Moved to forums as the deal is not honoured.
[Price Error] Western Digital Elements Desktop Drive 12TB $128 + Delivery @ Rosman Computers
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Everyone immediately suggests PayPal as the way to stay protected from online merchants but I don't get why? Surely if I had a serious problem with a transaction I'd just be able to call my bank and do a chargeback. Is it because of the convenience?
It's absolutely true that you are just as protected paying by card and then doing a chargeback with your bank (in fact I find lodging a chargeback easier than a PayPal dispute anyway).
One of the advantages of PayPal from a customer perspective is that only PayPal holds their credit card details. With other payment processors the customer enters their card number directly on the merchant's website and the credit card number travels through the merchant's website to the payment processor this means that the merchant is responsible for the security of their server and needs to ensure hackers don't gain access and siphon off card numbers without their knowledge.
Sure as a customer you'd be protected still but it could be quite inconvenient having to cancel your credit card if your card details got leaked.
It's the main reason for me to use PayPal, even when I trust the smaller company to order from, I usually don't trust as much of how well it can handle my credit card details. Not intentionally stealing my CC details, just proper security is hard. If Visa/Mastercard would do the similar payment method (switch to the visa site to autorize the payment) I'd trust it way more. I still had to cancel my credit card recently after bank detected fraudent transactions I'd probably miss otherwise.
Might be a good lesson for them not to directly update prices from the supplier automatically while knowing and having previous problems with this exact problem in the past.
Very true. Absolutely should've learned their lesson from last time. There are so many potential solutions to prevent this as well like setting sane stock limits. Any business that has staff manually setting pricing though is vulnerable to this because humans are not perfect.
There are tools and procedures to ensure humans do not set the price too low etc as well.
@samfisher5986: There would be more errors if somebody was manually entering the pricing.
Price errors will occur from time to time, people just need to not be stupid and waste other peoples time and money.
It's unfortunate for the business but I do think that its not unreasonable or even a high level of customer expectations that if a store cancels an order, they return 100% of the money paid by the consumer. Demands may be high in terms of warranty etc but not in this situation around refunds. It's not the customer that has made the mistake, and arguably not the payment processor either. Its unfortunate the fees are as high and I hope they are able to come to an arrangement that won't see them too heavily impacted in relation to that aspect as it no doubt is unintentional and they dont deserve to be too adversely impacted by it.
It does seem they may need to change how they do business but. A post above suggests that by the stores own admission they are automatically setting prices based on a feed coming from a supplier. That seems like a pretty dangerous model TBH and it seems they've already fallen foul to it. I can't imagine not wanting some degree of vetting of major fluctuations. It's something that an automated process should be easily able to handle by setting bounds on min/max prices or percentage changes over a period of time. If something drops to 25% of its normal price then thats a pretty big red flag that at the very least would warrant a manual review.
I totally agree with customers here, they should always get all of their money back unless it's a change of mind. My gripe is squarely on PayPal. You can make the argument that they provided the service so should get paid but at the same time they are profiting from a service that the business / customer got no benefit from and I don't think that's right personally. It also works against the case for customers to get no questions asked refunds for change of mind because it increases businesses costs of offering these.
Yeah agreed. Personally I think a compromise such as a 0.3% or something fee would look better if they absolutely need to charge something for this scenario. I doubt PayPal would lose much at all if they did just refund the lot though.
Great if you got a 28 degree card
why?
Check out the price protection
following
Well the price is back up to $529 now.
Well in the cancellation policy, there is a line saying
We reserve the right to cancel any order, and refund in full if for any reason we cannot fulfill your order.
Oh well, see how it pans out!
I wish I waited haha I ordered when this post was fresh, well I hope Rosmon computers maybe offers us a decent deal in replacement for the error and it could still end up as a win win for everyone
They're set to lose thousands in refund fees. There is no way they have a win from this.
Hmm $128 + $390 does not equal to $529. These guys are dodgy AF.
never heard of this store but after reading through their google review, this small business seems to work really hard for competitive pricing and top customer service. can't believe those who took advantage of this error would do them dirty like that. please at least don't leave them bad reviews if your order gets cancelled (which was honestly expected). this will do more harm to their reputation, on top of the amount of money lost thanks to paypal processing fees
price has been updated on their website
Wholesale price is already $350ish ex, sounds like they fell of a truckNo different than Robbery In hindsight.
I didn't order, but… unable to stack with Amex Shop Small (not on Shop Small map), so is it still a small business?
What is the best actual price for a 12TB at the moment, I need two for work.
I believe Amazon US
$350ish through Amazon
Thanks, I grabbed three 14TB off Amazon for A$419
Yeah those have just dropped as well and are in line with the sub $30 per TB, good deal.
This kind of shit should be banned from being posting on here. How about next time politely emailing the store instead of (profanity) them over with seller fees and mountains of refunded orders?
"support local/small businesses" is only valid until you guys find a massive price error, right?
Hypocrisy is the middle name of the internet users.
Well. After jumping on this deal lastnight and now reading the comments, I genuinely feel bad.
Legislators need to stop companies like PayPal claiming a slice of the money in genuine price error situations like this.
same :(
The company doesn't need to accept Paypal, in fact, there are plenty of computer shops who do not.
Instead of legislators doing something, why don't shops just not use payment processors that are evil?
There is no real alternative for buyers unfortunately in terms of buyer production
I don't see how, Umart for example uses the westpac payment gateway.
Then you'd have people who always complain about shopping express and their fees for PayPal.
I think it's pretty bloody sad that no moderators stepped in last night to do anything about this
Agreed. I think this reflects very poorly on the owner of the Ozbargain website and the moderation team. This has caused a small business actual harm.
I actually hope the business takes their time in processing the refunds and drags it out a few weeks for all the selfish people.
How is anyone selfish for buying what was offered? It’s the businesses responsibility that they check their pricing, have it approved by another person before going public. What has happened now is, the business has thousands of free customer contact details which they can sell or use as they wish. They also got free advertising!!
As Hamza said here:
Mods won't judge/tag anything as a price error until it's been announced by the company/refunded. If it isn't honoured or it's refunded, the deal is moved to the forums, if it is honoured or partly honoured it stays as a deal post. Examples
- Mods hiding 'price error' deals from guests would require us to make assumptions that something is a price error, we don't have special powers/knowledge and won't do that.
I'd also add there are deals that are honoured that we would have assumed are price errors. Just a couple of the top of my head e.g. Saxa Iodised Table Salt 750g $0.25 (was $2.95) + Delivery ($0 Delivery w/Prime or $39 Spend) @ Amazon AU and the amazing DJI Mavic 2 Zoom Drone $298 Pick up /+ Delivery @ Bunnings.
Best to take a bit of time and get the decision correct rather than rush a decision and act inconsistently to get it wrong. That applies to OzBargain and life!
Will be sending PMs to everyone here who has asked and voted to clarify everything.
Should help them out and and accept a $0.50 less from the refund. Unjust PayPal keeping there fund especially in this current economic climate.
Help out our local and atleast cover these costs for them from a genuine price error
Help them by buying from them in the future for equal offerings.
Why even post this? It's a pricing error so obvious and significant that no retailer would be likely to honour it, much less a small business.
It's just a waste of everyone's time, especially - as other commenters have pointed out - the poor soul who has to process all of these refunds.
Usually, I don’t write emails to customers, which is typically left to our exceptional sales and marketing team. However, today is a unique occasion.
You placed an order with us for the ‘Western Digital WD Elements Desktop 12TB Black AUS/NZ’ (WDBBKG0120HBK-AESN).
Rosman Computers is a family run business based in Thirroul (Wollongong), and we aim to bring the best prices and service to our customers!
However, yesterday the price for your order of the WD 12TB was not accurate and did not reflect the correct RRP. The root cause of this was because the vendor managed (WD) product feed which we pull our prices from was incorrect. Today we have attempted to get support from WD without success.
Therefore, we need to begin processing and issuing a full refund for your purchase. Please allow several days for the funds to appear back in your payment method account.
We understand that we may have caused you some frustration, but this was never our intention. To demonstrate that your time is still valuable to us, and as a token of goodwill in an attempt to make things right by you, we want to give you a $20 store credit which you can use on your next order with us. We will apply this to your Rosman Computers account. Please allow a week or two for it to appear as there are quite a few that we need to process manually.
Please reach out to us if you need anything else.
Thank you, for understanding this situation, and we look forward to seeing you again soon.
full refund + $20 credit lol
I feel guilty to use the $20 credit.
The gesture is nice though, even if noone ever uses it.
Got same email. 20$ store credit and Shipping is 15 on itself.
How do you get $20 credit if you don’t have an account and checked out as a guest?
You neg the deal but acutally bought one. Lol
Probably for the best to drop paypal; for more than just their crap refund policy