Get 1918.4% Off Storewide.
Use coupon code GOODBYE2019 for a further 4% off already discounted 15% off pricing. 2019 minutes only. Must end midnight New Years Eve.
Some stores either don't offer it or don't have stock, but there's no indication as to why you can't pick certain stores. If you look at Sydney with heaps of stores you can see some are selectable and some are not… In areas with a few stores it just leaves you wondering what you're supposed to do to select a store….
I think it depends on the item. I picked up a Godox AD400Pro during the original 15% off sale and I could only get it delivered.
Unable to purchase online saying ‘we will be back’
we will be back’
When sale ends
G7X MK III for $810.23 delivered after the "storewide 19% off".
In a few of clicks I can purchase from Amazon with free delivery for $748
Won't upvote when I can buy cheaper and I can't possibly upvote a misleading deal. Oh wait…what's the little red button do?
When you go to 'pick up in store' in the checkout, there's no messaging to tell why you can't select a store (or where you would), just that you have 'no store selected'. Only when finding a location where the store selection button shows where it should be and that you probably can't choose a store because it probably? has no stock?
Made it to the end of painful checkout to find the discount was a mere 4.7% with the coupon. No thanks, wasn't listed in exclusions either.
Title should be ~4% off marked prices.
Marked prices already have 15% off
The banner on the homepage doesn't mention anything about the 19% storewide being off RRP, just that it's 19% 'with the coupon'. If it's 15% without the coupon……
@[Deactivated]: “ Use coupon code GOODBYE2019 for a further 4% off already discounted 15%”
Cant be more clear, you are trying too hard
@snvl: Yeah, that's what the OZBARGAIN post says NOW.
But the banner on their website doesn't say that, nor did the original post here.
@snvl: Now means now, it might have been changed 23 hours ago, but it still says 19% off with coupon on their website and doesn't mention anything about the total being off RRP rather than last (or recently) sold prices which would be typical.
You're trying way too hard to justify this.
I'd never buy from these guys again. They just list everything whether have it or not then stuff you around dropshipping.
What Tamron zooms should I get for video? (E-Mount) and how do they compare with Sony?
Get the Sigma 24-70. Better than the Tamron for video as it has no focus breathing. It isn't as light though
I've heard nothing but good things about the 17-28mm F2.8 if you're after a wide lens (https://www.youtube.com/watch?v=Zc3TEMAUQvw).
i have the 17-28 and it is awesome for both stills and video, but especially for video on a gimbal. under 450g and super sharp wide open at all focal lengths.
Yah. Things I want noton sale. No to the store wide suggestion!
I'm surprised the Rep isn't reading or responding to the comments.
It's pissed off more people than its pleased, I don't like deceptive advertising at all.
“Storewide (with some exclusions)” is bullshit. If that isn’t deliberately misleading advertising, then neither is “EVERYTHING IS FREE! (with a variable payment required at checkout)”
There are absolutely no pickups for the Brisbane CBD store despite them being open. I suspect it's all drop shipping BS which means, you might get the item next week or in the next 2months. If they go bust in the meantime, you end up an unsecured creditor and your money is basically lost.
No thanks.
Thats not true, I just picked up my item from Brisbane store. The item u r choosing might be out of stock there though.
Apparently being unable to select a store for pickup means no stock - would be nice if the website said so upfront. Only option at that point is shipped which ynfortunately for me would negate any savings made. Probably not such a big deal for a high value item though.
Hey op.. I got only 5 dollars discount on osmo mobile 3 combo which is far from 19%off.. Even officeworks is cheaper after discount
GOODBYE2019 digiDIRECT, hopefully you will get better feedback in 2020
Err. Just tried the code a few minutes ago and it has stopped working?
Ordered a lens today, worked out exactly 19% off! The price was already the cheapest before the extra 4%. The latter tipped my decision, ‘glad I procrastinated for a week…
I bought from DigiDirect for this sale and I DO NOT RECOMMEND, never buying from them again. Their systems are outdated and an extreme pain for the customer.
Firstly I got this email:
Your order #XXXXXXXXXXXX has been updated with a status of On Hold.
If you have questions about your order, you can email us at [email protected] or call us at 1300 889 148.
Your order has been placed on hold for a random security check by our system as we need to verify that you are the authorised credit card holder.
We conduct these checks for the security of both you as a buyer and us as a seller, as we are exposed to fraudulent transactions on a daily basis.
To do this we conduct a 2-step verification process. This will involve placing a second random small charge (under $0.50) to your credit card, which is immediately refunded.
Once this charge is placed, we will ask you to check your online banking and tell us the exact amount of this second charge, which will verify that you are the authorised account holder.
Before placing this second charge, we need your consent.
The call to action is not clear. How do I give consent? It's not really stated, and having skimmed this email, one could easily miss it since it's all the way at the end of the email. Really they should have put in the email "Contact us via email or phone to confirm the second charge, otherwise your order will not be processed" - this should be front and center, or better yet, my partner works in the payments industry and mentioned that this can be solved with 3DS 2.0 or a fraud checking service.
Anyway, I called them up, and then the customer service rep explained what had to be done, get my consent, confirm the amount etc which didn't take too long. However, when I asked how long it would take for my order to arrive, he let me know the lens I bought is out of stock and that it'll take 3 weeks to get it in. When I asked him why this wasn't mentioned he said that the online store is not connected to stock levels. This is really unacceptable, had I known that it would take this long, I would not have purchased with them in the first place, especially since I have an upcoming trip that I want to use the lens for and now I cannot. This is an incredibly frustrating buyer experience and I have since told my friends not to purchase from digidirect.
In this day and age, technology can be used to solve all these issues! Get 3DS 2.0 to check for fraud instead of this crappy system that you have currently in place, connect inventory/stock levels with your online store.
I received the same email, 'guess they are trying to protect themselves from scammers because of the high item value. Even Paypal is ineffective against experienced scammers. Don't believe Paypal/EBay seller/buyer protection promises. The experienced scammers know how to exploit Ebay/Paypal's policies in their favour. Paypal's support staff was useless, they just follow their scripts and have no common sense to see what's going on. I escalated to the supervisor and appealed but they just brushed me off. I lost both money and item as a result. Paypal suxs. Will avoid using Paypal directly in the future wherever I can.
Anyway back to the topic, I was annoyed at first by the email but understood their concern about fraud buyers, being a victim myself on eBay. I followed the 2 steps, expecting delayed responses and hence delivery by 1-2 business days. But in all the turn around time was 3.5 hours before my order was approved and processed that same day. Each step took 1 minute of my time. It was dispatched the next business day!
I totally understand why, too, and will always give some slack. With such low margins & high costs of running an electronics store I don't expect to pay low prices without some sacrifice and always phone to check stock status prior to placing an order if it's an item I want fast.
Noting that a lot of sellers nowadays don't stock everything and use drop shipping from the main distributor (may not necessarily the case here). So you have multiple stores buying from the same stock. Which is how they are able to sell with low margins as they don't have huge holding cost/interest…
Also some stores are online in multiple places, their own web sites and on EBay. Some even have multiple stores within eBay selling the same stock (e.g. No Frills Sydney/Ryda are the same store, or ShoppingSquare/Apus/ShoppingExpress being the same store) so the stock levels are duplicated and not in sync (could be sold in one store but need to be manually updated in the other).
@Buy2Much: Can understand that you had a somewhat acceptable experience OzTom, but this is not the case for me. After calling them, they sent an email stating that it'll be 3 weeks and they apologise.
Acknowledge the fact that they want to protect themselves, however, do it in a better way, make it obvious to the consumer in plain English what they have to do to confirm payment, what they can and cannot purchase, the waiting times. This experience is not unique to me, there are also other disgruntled people in the comments section that are confused by the UX and purchasing process.
The fact that the customer has to call to check up on stock levels or to confirm their details just doesn't make sense to me, since a lot of these technology problems have been solved already. My thinking is that they employ customer service reps for, according to https://www.payscale.com/research/AU/Job=Customer_Service_Representative_(CSR)/Salary is on average $50k a year. Let's say they employ 3 full-time customer service reps, that's about $150k. This is currently a necessary cost because buyers need to call up to confirm their payment details, and as you have said, check on stock levels. That's $150k that can be used to invest in technology to automate this whole process, which overall makes it a much better customer experience as well.
Of course this is simplistic thinking, and they'd still need to have some customer service reps on call and the pain of integrating new systems, but companies need to invest in technology and realise that customer experience does matter to long term success (unless the prices are so extraordinarily inexpensive that people are willing to jump hoops to purchase from them). Investing in tech and improving customer experience also has second and third order consequences, as improved customer experience results in repeat purchases, word of mouth etc. It is much harder to acquire a new customer than it is to retain existing customers.
Sounds painful, especially the three-week wait.
Thanks for the tip, I feel like I've dodged a bullet.
I found that other long-standing camera stores like Camera House will generally price match. My local suburban one is very good and I'll always try to stick with them.
Works on mobile ok. Have the same problems as you on desktop.