i find out Samsung i9100 Galaxy S II Black Smart Phone for $473.95 + Delivery & Handling: $49.00. i think its best deal for samsung galaxy s 2 ….
This is my first post plz comment :)
Samsung i9100 Galaxy S II Black Smart Phone for $473.95 +$49 Delivery & Handling
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Good, I am doing both, I suggest everyone else does the same.
just filed a paypal dispute too.
"Please deliver my Samsung Galaxy S II phone ASAP. You have held onto my money for so long whilst fulfilling newer orders.
I do not want a refund, I want the phone that I paid for a month ago.
I have contacted you 3 times since the purchase but have received no response. As a result I have filed an official complaint against Apus Corporation Pty Ltd with the Department of Fair Trading, as well as this Paypal dispute.
Please curb any further disappointment by simply sending me the phone that I have paid for - your eBay shop clearly states that you have more than 10 in stock."
Huh, they can't even send me a message without messing up.
Hi Ki,
Hi Jonathan,
I can see you have opened a PayPal dispute.
Unfortunately we can not dispatch your order unless you close your dispute.
If you don't want your item, we can refund you.
Please let me know what you want to do
Kind Regards,
Christine
Customer Support
Shoppingsquare.com.au (A division of ApusObviously a lie. I'll close the dispute when I get my damn phone. And obviously my name isn't Jonathan.
HAH Jonathan is me. I just got the exact same message which they just copy/pasted to you!
I replied saying that I will close the dispute, ONLY WHEN they reply to the paypal dispute saying they will ship my phone TODAY. This way there'll be an official record on Paypal's system.
You need to report this to Paypal. This is a bullying tactic and Paypal should contact them on your behalf.
Yep indeed. Added this to my Paypal dispute:
"Thanks for finally responding to my support request with the following statement:
"Unfortunately we can not dispatch your order unless you close your dispute."
Given that you have stock, I assume you are ready to ship my order out immediately. Please confirm that my order will be shipped today (10 August 2011) and I will happily close this dispute.
If you do not send my order out today, then I will assume you do not have stock and will lodge a fradulent listing complaint with eBay, as well as update my case with the Department of Fair Trading."
Good, so a dispute makes them sweat. I'lll file one AFTER they ship the phones and they can have fun dealing with it.
Should I file a Paypal dispute after they send the phone, will file it now give worse situation?
I'll be the guinea pig I guess! It may either make it worse or it may force them to respond.
Actually it has forced them to respond, they didn't reply to any of my 3 previous emails but as soon as I lodged the Paypal dispute, BAM! result.
Same situ as chylld, I'll keep ppl posted too.
OK, got the tracking number finally.
Phone is at HK sort facility as @ 7pm today, let's see how long it takes.For those who are just getting their dispatched letters today, once DHL physically gets ahold of your package then its only a matter of days (or in my case, just over 24hours) til you get your package. Dw, guys its almost over.
Tuesday, August 09, 2011 Location Time
13 Delivered - Signed for by SYDNEY - AUSTRALIA 13:4312 With delivery courier SYDNEY - AUSTRALIA 13:09
11 Arrived at Delivery Facility in SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 11:27
10 Departed Facility in SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 10:52
9 Processed at SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 10:52
8 Clearance processing complete at SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 10:20
7 Arrived at Sort Facility SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 10:17
Monday, August 08, 2011 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 17:165 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 17:12
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 15:56
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 14:39
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 14:36
1 Shipment picked up HONG KONG - HONG KONG 10:55
hopefully tomorrow?….
Wednesday, August 10, 2011 Location Time
8 Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 08:387 Arrived at Sort Facility SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 07:47
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 03:16
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 02:58
Tuesday, August 09, 2011 Location Time
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 20:193 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 18:31
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 18:24
1 Shipment picked up HONG KONG - HONG KONG 16:28
interesting, seems like your phone caught the later flight to singapore, from there to sydney perhaps?
this is my status:Tuesday, August 09, 2011 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 22:19
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 21:59
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 20:19
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 18:31
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 18:24
1 Shipment picked up HONG KONG - HONG KONG 16:28Hopefully mine is on a direct flight to sydney!!!
Mine is the same as dahurldog, but then I'm in Melbourne. If dahurldog is in Melb, I assume Melbourne is coming via SG, where as DHL has a straight flight to Sydney.
Mine left SG 15 minutes after it arrived according to the tracking though.
9 Departed Facility in SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 08:068 Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 07:49
7 Arrived at Sort Facility SINGAPORE - SINGAPORE
Woot!! DHL just updated the tracking.
Wednesday, August 10, 2011 Location Time
7 Arrived at Sort Facility SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 11:55If darque's experience is anything to go by, it should take no more than 3 hours from arriving to delivery. Now to find excuses to leave work early…
Still no shipping notification here, still at "paid"……. :(
Ditto, been sitting at paid since 11th last month. Trying to force their hand with PayPal/OFT, see above posts with me and chylld.
Ditto.
Just wondering, is there anything stopping them from just giving you a refund to close the dispute, leaving you with no phone? :(OFT & PayPal. I didn't ask for a refund, I want my phone. I stated it quite clearly, and laid down all the facts about them trying to manipulate buyers to drop disputes with PayPal. Even if OFT doesn't do anything, it's pretty clear they're breeching T&C with PayPal as a seller, trying to get around PayPal's buyer protection.
BTW, I lodged a non-receipt of item dispute with PayPal, not a request for a refund.
mine just updated to dispatching.
i paid 11/7/11 at 21:32
this might all be coming to a close.
FYI i did call up and get my priority changed to urgent yesterday, dunno if it affected this.FINALLY my order has been changed to "Order sent to HK warehouse" and "Dispatch in process" within the last 35 minutes. God.. that was a long wait.. but I believe it's finally coming!!
I emailed them this:
"…I have done some research and found that during the period between 18/07/2011 until today, you have shipped more than 180 phones to your ebay customers while putting my order on hold"
If I don't receive a tracking number by 7pm AEST today (10/08/2011), I will file a dispute with Paypal. I will make sure all the information will be passed onto Paypal and Department of Fair Trading. "
My order status now has been updated:
Customer checked out Unpaid 11/07/2011 21:25:36
PayPal transaction ID: 98P95713MT34xxxx Paid 11/07/2011 21:25:40
Order sent to HK warehouse Processing 10/08/2011 11:44:44
Dispatch in process Dispatching 10/08/2011 11:59:31Thanks tulip for this, I sent a similar email to this effect, and within 20 minutes my order was "dispatching".
Within a few hours, it was dispatched with a tracking number (although the number doesn't work)
At least its some progress.
OFT just contacted me that they gave their online store manager a call earlier this week. My order was changed to ""Order sent to HK warehouse"" and dispatched within 4 hours after that.
If your order is still in paid status, I don't think it is queued for dispatching. They are just lying and not trying to dispatch it for you anytime sooner(They told me mine was being dispatched two weeks ago but until this order was sent to HK warehouse, nothing happened). Thinking about it, how would HK warehouse know to dispatch it if they havne't sent the order to their HK warehouse?
Lodge your complaint to OFT if you haven't got a ""Order sent to HK warehouse" status yet.
i did that and my status changed to dispatched as well
haven't received a tracking number email from SS, but the status now is Dispatching.
However, the order processing records show: customer checked out 11/07
payment received 13/07
order sent to HK warehouse: processing 10/08
Dispatch in Process : Dispatching 10/08once it shows up as dispatched. Although you don't get a tracking number from SS. It is actually in shipping.
Mine was changed to dispatched 3pm yesterday and it is already in Singapore.
Wednesday, August 10, 2011 Location Time
8 Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 09:227 Arrived at Sort Facility SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 07:47
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 03:16
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 02:58
Tuesday, August 09, 2011 Location Time
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 20:393 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 19:31
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 19:28
1 Shipment picked up HONG KONG - HONG KONG 16:28
Yay mine has changed status too, finally!! hopefully get it before weekend.
Order sent to HK warehouse Processing 10/08/2011 13:01:27
Dispatch in process Dispatching 10/08/2011 13:35:57You know what? my date and time matches your exactly to the second? ahahah
anyway I called yesterday and they say it was dispatched last week already so should be getting it sometime this week. I think teh status is just when it gets updated by someone. Hopefully I'll come home to a package today :)
Nah, that's a load of shit. DHL doesn't take that long. When you get your tracking ID, you'll be able to see when DHL first receives the package, and I think you'll find its a few hours after its marked as 'dispatching'.
I have doubts you'll receive it today, but good luck to you either way.
haha that is strange, hopefully they are not just copy pasting it to keep us happy.
I doubt ill get it today, most likely friday i think.
I can't believe after all the hassle we've all been through there are 2 more positive votes for this deal yesterday. I wish I could change my vote to -ve
really - i would never buy anything from SS again.
AND I WOULD NEG THEIR POST GOING FORWARD
its a legitimate deal and everyone who bought it will get the phone eventually, there was no part in the description that says customer service/waiting time will be awful, just take it as an experience and neg any future SS deals
but seriously, put yourself at ease since its a real SGS 2 and its still the most awesomest android phone in the market.
Shock!!!!!!!
Haven't receive a email saying my order is ship but when into shopping square account and saw
Order sent to HK warehouse Processing 10/08/2011 13:01:18
Dispatch in process Dispatching 10/08/2011 13:35:57hope it's not just them changing the status to appear like they're getting off their arse and doing something. Bit untrusting of anything that comes from them
dispatching doesn't mean it's already dispatched, does it?
SS are being stubborn, insisting that they can't ship out the phone until the dispute is dropped. At this point in time, this is more a matter of principal, than just trying to get my phone any quicker. A month has already past, I don't care about another week or two as long as the right thing is done.
Hi Ki-tat,
I do apologise for calling you Jonathan.
Unfortunately I can not send your order out unless you close your dispute.
We can give you a full refund if you don't want to close your dispute
Again, please let me know what you want to do.
Thanks
And my response:
The dispute will be closed when you ship out the phone and give me confirmation of shipping with a working tracking number, not a fake one which I know you have done to several others who have also ordered the phone. If the dispute is closed, I as the buyer can't bring it up again, and I'll have no financial avenue to protect myself. Send out the phone, and I'll close the dispute. This problem is entirely on your end, and has nothing to do with PayPal. The only reason I raised this dispute is because you have been uncommunicative and unresponsive, and PayPal disputes are provided by PayPal to protect buyers from sellers such as yourself.
It is unethical that my order has been put on hold while new orders on eBay have been going forward. I have been keeping track of all communication and information, and have already lodged a complaint with the Office of Fair Trading.
Please just do the right thing and send out my phone which I had paid for a month ago. Once I have confirmed that you really have shipped the phone out, I will drop the dispute.
This is pretty clear to me that they are at least in breech of PayPal T&Cs, coercing a buyer to close a dispute in order to get a product they had already paid for. If this keeps up, I'm going to raise it to a claim, hopefully kick up some fuss and PayPal can give them some trouble.
very well worded, can't get any clearer than that. should give them a wake up call - let us know how they respond.
You should report them to PayPal immediately. Withholding shipping of the product further as a result of the dispute is clear violation of the T&C as you've noted. Let them know about this, I'd love to see what they have to say.
At first I was happy to wait 3-4 weeks to get the phone cause it was such a good deal but reading through here and seeing that they're shipping orders at full price from eBay (and most likely their website as well) has pissed me off.
your second paragraph = my sentiments exactly.
everyone should add to their productreview.com.au rating! there are only 2 reviews up so far, a few more "less than 5 star" reviews will help warn the public of SS.
Just did a review for them. Let us all do one and keep this dangerous seller out of the market.
KayDat,
I blatantly stole your response.
Thank-you for posting that.I hope you don't mind.
Cheers
TristianNo problem, thanks for bringing up OFT in the first place. Glad to help =]
More proof that they have stock! Asked them via ebay:
"I'm looking to buy the SGS2. The auction says there are more than 10 phones available for immediate shipping - is this up to date?"
They just replied:
"Thank you for your query. Yes, we have stock available now, ready for dispatching."
Snap! More proof to bring to the table. Good job chylld.
To which I replied:
"Thanks for the quick reply. I already placed an order through the shoppingsquare.com.au website, order ########. Can you please dispatch this order immediately? I paid for it about a month ago."
Thing is they do already have stocks, it's the way they organising the order of the dispatch which is NOT organised at all.
btw, My status has changed to 'dispatching' which as I metioned a few thread above, dispatching means they're still processing, it doesn't mean it's already dispatched.
So now I have "Dispatching" too, but no email. How many others have no email?
And to those who have already gone through this stage, how long after having "Dispatching" updated did you receive your email?
They better not have just updated the status without actually sending it…
yep stuck on dispatching, no email yet.
just got my email and tracking number, so you should get it soon..
yeah i've been stuck at the same stage since 11am this morning
the responses we recieved over the last 2 days from SS were the first time they've mentioned that they've been inundated with 'others' complaining about no dispatch. wouldn't surprise me at all if they have done it to stall a little longer.
Yeah, I hope they're not stalling. One month stuck on "Paid", another month on "Dispatching"…
mine stuck at clearance delay
its in sydney but not sure what the custom s doing to my phone :(
I haven't received an email from SS yet.
SS really wants to keep their customer happy for changing the status from Paid to Dispatching.Well, my phone seems to be in the ocean somewhere. Left singapore this morning, no update after that…
yeah, dispatching /= dispatched. just got an email saying the order is dispatched
Just got an email with tracking number
Customer checked out Unpaid 12/07/2011 00:56:50
PayPal transaction ID: 61S48250VP8201931 Paid 12/07/2011 00:56:54
checked Paid 12/07/2011 10:10:02
Order sent to HK warehouse Processing 10/08/2011 13:03:12
Dispatch in process Dispatching 10/08/2011 13:35:58
Order dispatched Dispatched 10/08/2011 21:31:31Hopefully it gets here by Friday.
Hmm, No result found for your DHL query. Please try again………….
Mine is now at "dispatching" as well (No email yet) …. Funny that the times match Ticanaus times above, exactly to the second.. so yeah i'm kinda calling BS on these status changes.
Ok got the dispatched email now and a tracking number although not much tracking info yet.
Got an email and tracking number,too.
Customer checked out Unpaid 11/07/2011 21:52:26
BPAY Payment Received Paid 13/07/2011 12:59:22
Order sent to HK warehouse Processing 10/08/2011 11:47:21
Dispatch in process Dispatching 10/08/2011 11:59:31
Order dispatched Dispatched 10/08/2011 21:22:08
……
……..Finally……….Awesome. I saw the last few posts and was like "damn, mines still not dispatched". But after refreshing the order page a few times it changed to dispatch xD WOOT!
I'm a little disappointed. Firstly i am super happy for everyone who has recieved their phone or has theirs on the way.
I have:
*Contacted the ACCC
*Sent a letter of Demand
*Logged a complaint with the OFT
*Opened a Paypal dispute.My phone is still at paid… Aside from the paypal dispute, all this was done last week. :(
Sad panda!
Ah! i just checked the "support ticket"
"Hi Tristan,
I can see you have opened a PayPal dispute.
Unfortunately we can not dispatch your order unless you close your dispute.
If you don't want your item, we can refund you.
Please let me know what you want to do
Kind Regards,
Christine
Customer Support
Shoppingsquare.com.au (A division of Apus Corporation)"OFT will be hearing about this tomorrow.
contact paypal tell them te retailer is refusing to ship unless you close the dispute
Yeah, looks like a copypasta response, same as what chylld and I got. What's the best way of contacting OFT when I've already lodged an initial complaint?
Probably worth escalating the dispute to a claim, just so PayPal can see the dodgy stuff SS is trying to pull.
finally mine has been dispatched :)
mine too, finally
same! how long till it will reach us ?
mine said dispatched and I was given a tracking number. Tracking status said 'shipment information received'. I am sure my phone has not left the warehouse. SS only sent the information electronically and DHL have not picked up the shipment yet.
If you received a tracking number, did DHL pick up your phone today?
Mine was dispatched yesterday at 3pm based on SS status. DHL tracking number shows they picked it up around 4pm same day.
stealing from chylld's post above
"everyone should add to their productreview.com.au rating! there are only 2 reviews up so far, a few more "less than 5 star" reviews will help warn the public of SS.
http://www.productreview.com.au/p/shopping-square.html"
I did one and I think it is a great idea to leave a review to warn people this seller.
Thank you for your original post, chylld.found this post on whirlpool (http://forums.whirlpool.net.au/archive/765749)- posted by 'spradigy' on 18/07/2011:
"
NOT RECOMMENDED.Here is my experience with them…
Day 1 :
I had ordered an Netgear modem with ShoppingSquare.com.au.
Week 1:
After waiting for two or three days without any updates I contacted them via their support request portal. I never got a reply as to when the delivery would happen on the portal.
Week 2:
Then got their phone number in this thread and called their support, where I was told they didnt have the modem in stock and it would take 3 or 4 weeks to come from HK – their site never mentioned anything about the product being out of stock!!!
I cancelled the order over the phone and asked for a refund.
On the same day, I purchased the modem online with another store (which i got delivered home within 2 days ).
Now (2 months since the initial purchase) :
I havent got my money back.!!!!! I have tried calling their support sooooo many times that I know all the support stafff names. I am totally not sure as to how I could deal with these guys and get my money back.
The modem cost is around 150$. I do not want to call their support again – as I get the same reply over and over again "the transfer will happen today, sorry for the inconvenience". The transfer hasnt happened in the last month and a half !
Could anyone here please advise on what I should do?
Thanks.
"
Yes got tracking info from dhl :)
Thursday, August 11, 2011 Location Time
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:26Wednesday, August 10, 2011 Location Time
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 23:422 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 23:33
1 Shipment picked up HONG KONG - HONG KONG 21:56
Thursday, August 11, 2011 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 05:11
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 03:28
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:22
Wednesday, August 10, 2011 Location Time
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 23:42
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 23:33
1 Shipment picked up HONG KONG - HONG KONG 21:56With any luck I might even get it tomorrow afternoon!
order dispatch and got DHL tracking as well and left a feedback on product review.
Left positive feedback on product review. (But mentioned the very slow and misleading service).
I'm happy, it may have taken a month but it is the cheapest price ever, the phone was in a sealed box and 100% new.
This was a fantastic deal for those who got theirs delivered and were willing to wait a month. If they had told us that up front it would take 3-4 weeks and we will screw you around and service the ebay higher price payers first etc etc a la your order will be very low priority, then a lot of the anger could have been avoided.
Great deal for me, sad it turned out to be a bad deal for others.well the basic truth is that this was a pricing error that SS were good to honour at all… you can understand why they'd prolong orders since a few angry customers is better than making a loss. not ethical, but from a balance sheet perspective it's the right decision.
the productreview.com.au entry for SS though is for the shop and not the deal, and the shop handled its customers badly. couple that with all the negative feedback on whirlpool, and even my 1 star rating is generous!
I finally got my shipment notification. My order was on the 11th 22:10..
the order date and time doesn't mean anything to SS, they said "orders are randomly dispatched". A few people ordered on the 12th have already received their phone last Friday.
No response or updates to my case since yesterday, sending another message:
You have 4pm AEST today to ship out my phone and send me a working tracking number. I'm not putting up with this rubbish any longer. I know many others have had their phones shipped out already, and that you have current stock in your eBay store.
If you do not actually have available stock, I will lodge a fradulent listing complaint with eBay. If you insist that the PayPal case is the reason for non-shipment of my phone, I will escalate this dispute to a claim and report to PayPal that you are employing bullying tactics on customers, as it is clear that you are trying to coerce the buyer to forfeit their PayPal buyer's protection, and then I will update my case with Office of Fair Trading.
Again, I will wait till 4pm AEST today before taking further action. Please to not make this harder than it should be for the both of us. I look forward to your response.
I'm sorry you're still left out and I appreciate that you're sticking up for the rest of us. I understand that you're angry, but I think you'll be better off just dropping the Paypal dispute. You still can turn to the OFT if they don't dispatch for you.
Hm…I'm thinking I'll take my chances with PayPal. It's pretty clear that they're doing something very wrong here, and someone needs to know. PayPal probably has the largest immediate affect on them, seeing as it's one of their major methods of payment. Both OFT and PayPal might only give them a slap on the wrist, but at least PayPal's one has an immediate consequence (no payment)
Concur.
They do not have a right to bully you into removing the dispute with Paypal. When the dispute is resolved they'll get their money. That's part of what Paypal is there for.
Thursday, August 11, 2011 Location Time
15 Shipment arrived at incorrect facility. Sent to correct destination BRISBANE - AUSTRALIA 12:2014 Arrived at Delivery Facility in BRISBANE - AUSTRALIA BRISBANE - AUSTRALIA 11:59
13 Departed Facility in BRISBANE - AUSTRALIA BRISBANE - AUSTRALIA 11:11
12 Processed at BRISBANE - AUSTRALIA BRISBANE - AUSTRALIA 11:11
11 Clearance processing complete at BRISBANE - AUSTRALIA BRISBANE - AUSTRALIA 07:48
10 Arrived at Sort Facility BRISBANE - AUSTRALIA BRISBANE - AUSTRALIA 07:36
nooooooooo incorrect facility! i have to wait until tomorrow now after calling and ill be at work
the nightmare continues!
Ouch…well, at least its in the right city?
Mine got delivered at home, an hour after I arrived at work. Wanna get home and try it out!!!
ROFL, I find it amusing that they even note this. :P
So yesterday I got thinking about how they said "Unfortunately we can not dispatch your order unless you close your dispute." and I wondered if, especially given the recent frequency of fulfilments, they weren't actually bluffing. So I called it:
"I have closed the Paypal dispute as requested. Please ship my order immediately"
"Thank you, your order will be dispatched ASAP."
Last night I got an email with a tracking number… which didn't work. Checking again now though:
Thursday, August 11, 2011 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 05:115 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 03:28
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:50
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 00:06
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 00:01
Wednesday, August 10, 2011 Location Time
1 Shipment picked up HONG KONG - HONG KONG 21:56
KayDat: recommend you do the same, unless you want to wait until 4pm to see if force works
Did you actually drop the dispute, or just say you did?
actually dropped it… after copy/pasting all their support ticket replies into it for Paypal's records
PayPal don't actually look at their tickets unless a dispute is raised to a claim, it would take too much manpower. That's why I'm thinking I'll sacrifice a delay in receiving the phone so PayPal can take notice of this case with SS.
good point… does that mean you've raised yours to a claim?
best of luck with your efforts!
I'm a man of my word, I'll wait until 4pm. Very tempting to raise to a claim right now though.
ours have exact same dispatch notes? are you based in sydney?
i'm rather hopeful of it arriving into customers during the early evening and being delivered tomorrow mid morning
sydney yep.
darque (also syd) had his in hand 27 hours after the first event… which is 1am tonight for us. meaning we should get it tomorrow morning?
I got a call from the OFT today.
S/t Peter and he said he will follow up with SS and advise when there is an up.
He said in the mean time i need to open a dispute with Paypal in case i do not get a response in time.
Which i am doing now.