[Price Error] OMEN by HP 15-dc1054tx - $499 @ HP Australia Store

Lmouse1442000 on 01/08/2019 - 16:26
Last edited 03/08/2019 - 07:22 by 1 other user

MOD: It's confirmed to be a price error and will not be honoured by HP.

Moved to Forum: Original Link

If anyone is in the market for a gaming laptop, this is an extremely good price…

You’ve got places to go, plays to make, and power to proclaim. With the OMEN by HP 15 Laptop, you can play at your best from anywhere - without sacrificing performance. Keep moving and improving your skills on a compact, portable rig designed to deliver desktop-class graphics performance, total immersion, and easy upgradability.

  • Intel® Core™ i5 9300H (2.4 GHz base frequency, up to 4.1 GHz base with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
  • Windows 10 Home 64
  • 15.6" diagonal FHD 144 Hz IPS anti-glare micro-edge WLED-backlit (1920 x 1080)
  • 256 GB SSD storage; 1 TB HDD storage; 8 GB memory
  • NVIDIA® GeForce® GTX 1660 Ti Graphics (6 GB GDDR6 dedicated)
General Discussion

Related Stores

HP Australia
HP Australia

Comments

      • RichardF89 on 05/08/2019 - 13:32

        I guess so, AmEx won't pay you to buy other company's products

      • davidl820 on 05/08/2019 - 13:34
        +1

        More than likely it's from Amex's. It sounds to me that they only check to make sure that there's a sale, unlike Shopback which does vwait for 3 month to make sure that there's no reversal or refund on the transaction.

    • No ONE on 05/08/2019 - 16:03

      I suspect AMEX would reverse the cashback, let's hope they don't.

    • edrift on 05/08/2019 - 16:31
      +3

      They will reverse it a bit later.
      Similar thing happened to me previously.

      • No ONE on 07/08/2019 - 20:46
        +1

        Yeap. AMEX is pretty good with cashback credit and debit. They paid me within 3 days and reversed within 2 days.

  • GerrardLFC on 05/08/2019 - 14:14
    +2

    I just got my refund

    • CyberMurning on 05/08/2019 - 14:37
      +3

      oh noooo party is over. well time to unsub from this thread thanks guys for the entertainment provided

  • congo on 06/08/2019 - 16:59
    +2

    Still waiting for the refund :(

  • ssquid on 07/08/2019 - 20:33
    -2

    Email #6:

    We’re sorry and understand the frustration and disappointment this issue has caused. As soon as we became aware of the pricing error, we took immediate steps to correct the issue – including the processing of an automatic refund to you. The offer to buy the Omen by HP 15-dc1054tx at the discounted price of $1,499 (inc GST) still remains available to you should you wish to take this up.

  • ozizoy on 07/08/2019 - 21:00
    +1

    I got my refund.

  • [Deactivated] on 12/08/2019 - 19:34

    Just received this email from the ACCC

    Dear Mr <my name>,

    Thank you for writing to us about Hewlett Packard Australia. We have recorded the details of your report. We can offer you information about your consumer rights and how to resolve a dispute with a business.
    How to resolve a dispute with a business
    You should contact the seller to explain the problem and the outcome you want. If you are unable to resolve your issue by speaking with them, put your complaint in writing – that way the seller is clearly aware of the problem and what you want, and you have a record of your contact. You can use our complaint email template to get started.

    If this does not resolve your dispute with the seller, you can contact Access Canberra. As your local consumer protection agency, Access Canberra can help consumers resolve some disputes. Find out more about how to make a complaint to Access Canberra on its website.

    If Access Canberra can’t help, you may need to take your complaint to your state or territory small claims tribunal.

    Your rights: non-delivery
    If you pay a business for a product or service, that business must supply you when it said it would. It is illegal for a business to accept payment for products or services they do not intend to supply. If you did not agree when the business would supply you, the business must supply you in a reasonable time. A business must also supply you with the product or service that you agreed to buy, not something different.

    Businesses should take reasonable steps to avoid problems with supply. But it might not be possible for a business to supply you for reasons outside of its control. If a business cannot supply you as agreed, it can fix the problem by offering replacement products or services if you agree to them. You are entitled to a refund if the business does not supply you.
    We have recorded your report
    We appreciate you reporting your matter to us. All information is potentially valuable to help us identify trends and where we can most effectively direct our resources, so we encourage you to report any behaviour or business practice that is concerning to you.

    What the ACCC does with information from reports
    The ACCC focuses on enforcing the laws we administer in circumstances that have the potential to harm the competitive process or result in widespread consumer or business detriment. We use reports received from the public and small business, as well as other sources of intelligence, to inform our work. When the ACCC takes action, it is to remedy market problems; we are not a complaint handling body and don’t resolve individual disputes. You can read more about how we prioritise our work and what we can and can't do for consumers on our website.

    We hope the information we have provided today will be helpful to you.

    Yours sincerely

    Jessica

    • barozgain on 12/08/2019 - 19:35
      +1

      That's the template email they send all the time

      Got it when I reported Kogan in Feb after the "price error"

    • [Deactivated] on 12/08/2019 - 19:36

      Key part:

      Your rights: non-delivery
      If you pay a business for a product or service, that business must supply you when it said it would. It is illegal for a business to accept payment for products or services they do not intend to supply. If you did not agree when the business would supply you, the business must supply you in a reasonable time. A business must also supply you with the product or service that you agreed to buy, not something different.

      • barozgain on 12/08/2019 - 19:37

        I took the case to NSW Fair Trading (which is similar to Access Canberra) and they tried to help solve the dispute but Kogan said "no way" so yeah this is what will happen with too probs

        • ssquid on 12/08/2019 - 21:51

          Is it just me or has the entire OMEN range disappeared from HP's website? Seems like they've decided to hide evidence of their price-jacking.

      • TEER3X on 12/08/2019 - 19:45
        +4

        nah, the key part is the one you missed:
        Businesses should take reasonable steps to avoid problems with supply. But it might not be possible for a business to supply you for reasons outside of its control. If a business cannot supply you as agreed, it can fix the problem by offering replacement products or services if you agree to them. You are entitled to a refund if the business does not supply you

        honestly don't know why people are wasting their time with the ACCC and whatnot, just because you grew up thinking your entitled to anything and everything, doesn't mean the law will change just to suit you.

        • Clear on 13/08/2019 - 11:26
          +8

          I always get downvoted and hated on big time for saying it everytime. Even when I supply proof that the ACCC do not investigate individual complaints and recommend speaking to your state's fair trade.

          Unfortunately these are the same people that destroy this community by demanding compensation for every little mistake or abuse freebies they don't need and won't give up until they get their way. In most cases it's also the only contribution they ever make to the site.

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