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NBN50 Tier $39.90 for First Month, $59.90 for Next 5 Months, Then $69.90 @ Tangerine Telecom

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NBN50 Tier $39.90 for First Month, $59.90 for Next 5 Months, Then $69.90 @ Tangerine Telecom
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Associatedtangerine01 on 30/08/2018 - 08:26 tangerinetelecom.com.au (689 clicks)
Last edited 05/09/2018 - 07:55 by 1 other user
telecube20

Extended until Friday 7th September due to popular demand.

With the news of Telecube no longer offering NBN services Tangerine Telecom has released a new promo code to help Telecube customers get connected with a new provider - quickly and affordably. Deal includes nbn50 with unlimited data for $39.90 first month – full details below.

Tangerine offers the nbn50 plan with unlimited data, no lock in contract, no set up fees, BYO modem option and a 14 day risk free trial! They currently offer $10 off per month for the first 6 months + for limited time use promo code ‘telecube20’ and receive an extra $20 off your first month.

That’s:
* nbn50 plan
* Unlimited data
* No lock in contract & no set up fee
* BYO modem option (or $50 off upgraded modem special price)
* 14 day risk free trial
* Static IP included
* $39.90 for first month, then $59.90/mth for next 5 months. $69.90/mth standard price there after.

Use promo code ‘telecube20’ at checkout during signup. This is available until 7th September 2018 only. Upfront payment required at the time of sign up.
See the deals and use promo code during sign up: https://www.tangerinetelecom.com.au/nbn/nbn-broadband

Please read the following information about NBN transfer from Telecube to Tangerine:
All Telecube orders will be prioritised by the Tangerine provisioning team. New FTTP and Fixed Wireless services will be activated on the next available Uni-D port on your NBN equipment. New authentication details will be provided for your router. Expect connection within 4-6 hours from the time of ordering. FTTN and HFC connections will require a disconnect and reconnect (this is due to restrictions with our upstream carrier). Please contact Telecube to disconnect your service, after this is complete Tangerine will place a new connection order. This may lead to some downtime. You can sign up for your new plan right now to make use of this special offer. UPDATE: If you have already been disconnected by Telecube we can quickly re-activate your line for HFC and FTTN - these orders are currently going through within 2-4 hours.

For more information see website and connect by phone, live chat or Facebook.

Please note that this offer cannot be used in conjunction with the Refer a Friend codes listed below as per Refer a Friend T's and C's. After you are connected you are more than welcome to share your unique referral code and take advantage of this offer.

Referral Links

Referral: random (109)

Both referrer and referee receive $25 for signing up to NBN offer.

Internet Broadband Mobile Broadband Plan nbn Telecube

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Tangerine Telecom
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closed Comments

  • OfTheOverflow on 30/08/2018 - 08:40
    +1

    Can vouch for Tangerine, been with them a couple years now and it's been a pretty top-tier experience. Although I think they've recently outsourced their previously Australian support?

  • yht on 30/08/2018 - 08:56

    What is your evening speed?

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 09:11

      Typical evening speed for the nbn50 plan is advertised at 42Mbps. Hope this helps

    • ash2000 on 30/08/2018 - 09:12
      +1

      It depends what your downloading. As with most budget ISP's streaming data is prioritised over some other protocols.

      I was with Tangerine last month and pulled the pin within the 14 trial period.

      Why? Most of my evening data use comes from downloading/streaming media from my seedbox (FTP server). During the day this would come in at full connection speed (50Mbps), but at night this would drop to 0.25Mbps. The same sort of speeds as MyRepublic who I've also been with.

      I moved to Exetel and I'm getting 20Mbps on the same source server during peak.

      As a plus, Tangerine did honour the 14 day trial without question.

      • yht on 30/08/2018 - 10:10

        Did they refund your money quickly?

        • ash2000 on 30/08/2018 - 17:10

          Yes, the next day.

  • Bik on 30/08/2018 - 09:26

    Any deals for nbn100? Have a 2 story townhouse and nbn50 never did the job well.

  • DU99 on 30/08/2018 - 09:33

    cheaper than optus with phone

  • yht on 30/08/2018 - 10:07
    +2

    So we have to tell Telecube first to disconnect? They are not answering our query about the credit, why would they answer our disconnection request?

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 10:21

      If you are connected via FTTN or HFC you will need to disconnect with Telecube first. FTTP and Fixed Wireless can be activated quickly and easily.

      • yht on 30/08/2018 - 10:24

        Mine is fttn. It will be interesting how we deal with this situation. What happen if you just connect it and TC doesn't disconnect?

      • Spun on 30/08/2018 - 10:51

        This is a killer for me, or I'd be signing my parents up immediately.
        They have a VOIP service with their old landline number that they've owned forever with Telecube and really do not want to lose it. I fear cancelling the old service would do exactly that.

        • yht on 30/08/2018 - 11:07

          I also have the voip that I don't want to lose, but it is now the time to lose it as I only receive telemarketing and survey annoying phone call.

      • lplau on 30/08/2018 - 12:28
        +3

        That is odd, with FTTN and HFC it works the same as ADSL. The new service provider should lodge a service transfer, which will get you disconnected from your previous ISP.

        Seems like Tangerine Telecom cannot be bothered doing the submission of Service Transfer so they tell their customers to disconnect first.

        Seems like some ISP's are telling their customers to cancel first, but people have been able to do a direct transfer:
        https://forums.whirlpool.net.au/archive/2710473

        I think the advice that ISP's are giving their customers around disconnect from your current ISP first is more to do with FTTP where you would get double charged, since FTTP allows you to have multiple ISPs hooked into the same line.

        • kctt on 30/08/2018 - 12:36

          When I moved from ABB to Telecube, Telecube asked me to disconnect HFC with ABB first. In the process of moving to TPG NBN and TPG have not asked me to disconnect. I will send email to Telecube to request cancellation at end of the month and refund of next month credit anyway.

      • Homr on 30/08/2018 - 14:48

        That's odd. My parents was with TC FTTN and just got switched over to Aussie Broadband today with minimal downtime. They signed up for Aussie BB last night after reading the TC email. So no, you don't need to disconnect FTTN

      • noz on 30/08/2018 - 15:05

        To be honest, I don't think this is correct. FTTN doesn't need to be disconnected from the outgoing provider, except to ensure that you don't keep getting billed by them.

        • noz on 30/08/2018 - 22:39

          Actually, looks like I'm wrong. The rep wrote this: "Due to Telecube and Tangerine sharing the same upstream carrier FTTN and HFC services will need to be disconnected prior to reconnecting with Tangerine. This is a limitation of our upstream carrier and is unavoidable we're afraid".

      • Miso on 30/08/2018 - 16:12

        What if you're FTTB?

        Disconnect first, or no need?

  • yht on 30/08/2018 - 10:12

    When do we need to connect by? I have signed up with ABB and thinking to connect with you beginning of December. Will the offer still valid? And if I change my mind at later date prior to connection date, will there any charge?
    Cheers

  • Miso on 30/08/2018 - 10:22

    Need to move off Telecube - may as well try a 50 plan see if the loss of speed is noticeable.

    Only $40 and no contract.

  • SnoozeAndLose on 30/08/2018 - 10:28

    Can it be pre order and lock in the discount for first 6 months?

    ETA comnection Date 20/10

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 11:37

      Order now with the promo code above and your pricing will be locked in.
      Please just provide your Preferred Start Date during sign up.

      • SnoozeAndLose on 30/08/2018 - 11:44

        can the preferred start date changeable as NBN may change the date.
        Also when will I start getting charge?

        • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 11:45

          Charges for your service commence when NBN activates your service.
          You can adjust the date as much as you need.

        • SnoozeAndLose on 30/08/2018 - 13:46

          @rich005:

          Got it Will sign up soon

        • SnoozeAndLose on 01/09/2018 - 22:00

          @rich005:

          Why the system try to charge on my card when my prefer start dte is 26/10/2018 on sign up?

  • FreoIsaac on 30/08/2018 - 10:43

    does tangerine have a local Perth POP or is data all routed via eastern states and back again? i assume you must be using same upstream provider as telecube has that being reason FTTN connections need to be canceled and signed up as new again?

    but trying to get hold of telecube right now is ridiculous.

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 11:38

      We use a Perth based POP. And your assumption is correct we use the same upstream carrier for NBN connectivity - although different network and CVC management set up from Telecube.

  • yht on 30/08/2018 - 11:34

    Silence is golden now

  • beerbudget on 30/08/2018 - 13:06
    +4

    I recently switched from telecube to Tangerine.

    Worth mentioning that if you don't cancel and disconnect from telecube first, the porting can take 2 weeks. No fault of Tangerines, but OP might like to pitch in as to why.

    • Click_It on 30/08/2018 - 14:48

      Thanks for clarifying.

      First timer on NBN here (FTTN), what's the best way to cancel Telecube considering they never reply to my emails for weeks. Is there an option in the account, or another way I should be aware of?

      I was already looking at Tangerine so when I saw this offer it sealed the deal for me.

      • Homr on 30/08/2018 - 14:49

        You don't need to cancel Telecube to switch RSPs

        • Click_It on 30/08/2018 - 14:51

          I'm not saying you're wrong but if we could clarify this I'd be grateful. The rep also stated above the need to cancel Telecube first.

          "If you are connected via FTTN or HFC you will need to disconnect with Telecube first."

        • Homr on 30/08/2018 - 14:53

          @Click_It: Maybe Tangrine Telecome doesn't support the same kinda of "transfer" as to Aussie BB?

          My parents signed up to Aussie Broad Band FTTN last night at 11pm and got connected at 12pm today. All they had to do was re-run the quick setup from the modem and it got connected. Didn't even need to change the password and username. I was amazed how easy it was compared to ADSL churning

        • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 14:58

          @Click_It:
          Due to Telecube and Tangerine sharing the same upstream carrier FTTN and HFC services will need to be disconnected prior to reconnecting with Tangerine. This is a limitation of our upstream carrier and is unavoidable we're afraid.

        • yht on 30/08/2018 - 15:08

          @Homr: so the modem still have TC details?

        • Homr on 30/08/2018 - 17:05

          @yht: I'm not sure…..I don't live with my folks

        • Homr on 30/08/2018 - 17:06

          @rich005: oh…that's very interesting. So it's all based on luck rather if your 2 RSPs you are transferring in between have the same up stream carrier.

        • ballsau on 30/08/2018 - 20:24

          @rich005: Can't you guys work with your 'upstream carrier' and help out us poor souls connected with Telecube? I've tried cancelling my service and it goes on deafs ears. I really want to take up this deal, but I'll probably end up going with ABB since it's a smoother transition.

        • Associatedtangerine01 @ Tangerine Telecom on 31/08/2018 - 08:14

          @ballsau: We tried hard to provide a smoother transition in this instance but unfortunately the limitations of our upstream carrier cannot be resolved/improved quick enough for Telecube customers.

        • whooah1979 on 01/09/2018 - 22:02
          +1

          @ballsau:

          How does your post justify your neg?

  • yametekudasai on 30/08/2018 - 15:00

    how long does it take to acticate service, FTTB with Telecube.

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 15:05

      After your service with Telecube is cancelled, if it's the morning when we can re-order we should be able to get you activated same day.

  • noz on 30/08/2018 - 15:06

    Do FTTN customers with Tangerine need to use a modem with VLAN tagging capability?

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 15:13

      No, we do not require VLAN tagging. Thanks.

  • noz on 30/08/2018 - 15:12

    What payment methods do you accept?

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 15:14

      We recommend direct debit from bank account, but can accept payments via credit card, BPay, Australia Post and EFT (bank transfer). Thanks.

  • noz on 30/08/2018 - 15:20

    Thanks for the quick responses. Could you please comment on the capacity you have at the Stirling exchange at the moment? I have 4 separate Telecube refugees that are looking to me to recommend a replacement, all on the Stirling, S.A. exchange .. and would hate to send them somewhere that is congested. None of them are "power users", but they do expect it to work well when they need it to. Cheers.

    • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 15:27

      Hi Noz, we see good speeds reported across South Australia. I'm afraid I don't have specific data available on Stirling at this time however all our plans come with no lock in contract and a 14 day risk free trial - so if anyone is not completely satisfied with the service we'll happily refund any plan costs incurred up to the time of cancelling (within first 14 days!). We hope that this gives people confidence to check us out.

  • timnkoo on 30/08/2018 - 15:22

    Is the static IP behind a CGNAT or equivalent?

    • noz on 30/08/2018 - 15:31

      I'd highly doubt it would be behind CGNAT … as that would basically defeat the purpose of a Static IP!

      • Associatedtangerine01 @ Tangerine Telecom on 30/08/2018 - 16:08

        One for the network guys - and i'll let you know when I get a response.

        • timnkoo on 30/08/2018 - 17:03

          Yes please

  • Click_It on 30/08/2018 - 16:34

    Rich005: any suggestions? I need to cancel my Telecube service but Telecube have gone dark, nobody home. I'd like to take advantage of your offer but effectively that means relying on Telecube to cancel their end, I'm skeptical of their capacity to do that now.

    I might have to go elsewhere and potentially hop back to Tangerine from there. I can't afford to be offline from all this mess.

    Have others made the switch yet today?

    • yht on 30/08/2018 - 17:05

      ABB advised me that I should not call TC or cancel until I am connected to ABB.

    • Homr on 30/08/2018 - 17:07
      -1

      Just switch to Aussie Broadband. It seems like a mess to transfer to Tangerine from telecube where else its pretty straight forward if you transfer to ABB

      • Click_It on 30/08/2018 - 17:33

        Yeah I'm looking at ABB now for the same reasons.

        • yht on 30/08/2018 - 18:55

          If you need referral to get free month, please pm me. Cheers

    • lplau on 30/08/2018 - 18:52

      Hopefully its the same for Exetel…. I just did my transfer today, waiting to hear back.

  • vjoz on 30/08/2018 - 20:08

    Signed up, thanks

  • noz on 30/08/2018 - 22:51
    +1

    Considering that:
    1. You need to cancel TC first to avoid delays in connecting to TANG
    2. TC connections will stay running until 4th of Sept at least
    3. TC don't seem to be responding/acting on customer requests to cancel

    .. TANG needs to extend this deal longer than 4th of Sept, otherwise they are putting people in an impossible situation.

    • Associatedtangerine01 @ Tangerine Telecom on 31/08/2018 - 08:09

      Hi Noz, understand your situation. You can grab the promo now while it's still active. Monthly charges for your TANGERINE service won't start until the service becomes active.

      • yht on 31/08/2018 - 08:47

        Hi OP,
        If I sign up today but not connected until November, will the price stays the same?

        • Associatedtangerine01 @ Tangerine Telecom on 31/08/2018 - 09:41

          You can set your preferred start date during sign up to November and you'll still benefit from the promo offer. The pre-payment that you make will sit on your account until the service goes live. Hope this helps.

        • yht on 31/08/2018 - 12:23

          @rich005: Cheers

  • yht on 31/08/2018 - 12:49

    Hi OP,
    According to your critical summary, you give no refumd for cancelling account and charging 1% for credit card payment. Is that mean that if I sign up now for Nov installation, then I change my mind prior to the installation date, then I will not get my money back?

    • Associatedtangerine01 @ Tangerine Telecom on 31/08/2018 - 13:41

      If you change your mind before we submit your order - we'll just refund anything you have paid in full.

      • yht on 31/08/2018 - 13:58

        Cheers. Sorry another question. I am with TC now but move on to ABB, then in Nov will go with you. Am I still qualify for the offer?

  • SocietyBox on 31/08/2018 - 12:50

    How messy is the cancellation process should I leave after six months?

  • AzzaD on 31/08/2018 - 22:42
    +1

    Are you able to connect to a uni-d port 2 or 3 if I'm on FTTP?

    • Associatedtangerine01 @ Tangerine Telecom on 02/09/2018 - 11:50
      +1

      Hi AzzaD, yes we can activate on next available Uni-D port. We have extra staff on this weekend prioritising ex-Telecube customer orders.

  • spuddy9595 on 01/09/2018 - 15:10

    I just signed up with Tangerine and got an email to say my expected speeds are 15-25 MBPS???? i don't get that if the usual speeds are 42-43 MBPS…I am on FTTP also. I currently have a service on Port 3 with Telecube so hopefully doesn't cause any issues although my internet is now dead with Telecube

    • spuddy9595 on 03/09/2018 - 06:47
      +1

      This has been sorted now have joined up and am getting 43 MBP/S therough wifi (FTTP)

  • FreoIsaac on 01/09/2018 - 20:15

    yeah i am still waiting on tangerine to let me know what is happening with my FTTN transfer from telecube which cut off around 1:30pm today. sent them email as its past 6pm now and tech support unavailable will be intresting to see how quick they are to respond and get everything happening will be a good starter to how much i recommended them to others.

    • uk3000 on 04/09/2018 - 10:31

      Any updates on this? I'm in the same boat, see my comment here.

      • FreoIsaac on 04/09/2018 - 15:29
        +1

        maybe give tangerine another call or live chat on there site for another update, i was cut off by telecube sunday 1:30pm and tangerine was able to get me back online on sunday less then 24 hours later, i was very surprised by the quick turn around, maybe NBN Co. have got really bad details for your address making it harder for RSP's to submit orders for your location seems you have just been unlucky with transfers, i started with skymesh then changed to telecube when skymesh got purchased by some UK company and they cut back on CVC by alot, telecube got me up with maybe 2-3 days downtime, tangerine have said they were trying to fast track telecube customers as much as they could when they found out Vocus was cutting people off early

        so far connection has been solid with no speed issues with better pings then i had with telecube, i would say one of the better cheaper NBN providers right now

        • uk3000 on 04/09/2018 - 16:53

          Thanks for your update. Rich from Tangerine has been looking very well after me so far, but it looks like now the case is at NBNCo hands. Fingers crossed.

  • randomthought on 02/09/2018 - 11:57

    I signed up 2pm friday online, got an email at 4:30pm to say the order had been submitted to NBN, at 8:45pm got email and SMS to say it was ready to go. I changed the username/password in my router and moved the cable to the different port on the NTU and it was up and going. All straight forward and painless (NBN fixed wireless). Speeds are better than Telecube too, averaging around 30/10 Mbps (I have a script that runs speedtest every hour).

    • uk3000 on 02/09/2018 - 13:12

      Did you churn from Telecube FTTN? Edited oops I see it's NBN fixed wireless.

  • uk3000 on 03/09/2018 - 12:51

    So I've got my FTTN service disconnected from Telecube by requesting so via email, cancelled since yesterday. So far that hasn't sped up my connection to Tangerine (which I've ordered a week ago). Tangerine say "we have a pending order for your service at this time with NBN". Sitting on the fence now, using prepaid 4G.

    • Associatedtangerine01 @ Tangerine Telecom on 03/09/2018 - 19:45
      +1

      Hi uk3000, i've reached out via PM to establish your account details. Pls let me know so I can provide you an update. Thanks.

      • uk3000 on 04/09/2018 - 07:54

        I replied to your PM with my account number, thanks.

      • uk3000 on 05/09/2018 - 12:50

        I'm up and running now. A great customer service and I'm getting 40+Mbps right now as I'm writing it. Can vouch for Tangerine. Thanks again Rich!

    • uk3000 on 04/09/2018 - 10:28

      An interesting observation. First I churned from Barefoot FTTN to Telecube when Barefoot's peak times speed started to crawl, and it took almost two weeks to re-provision me. Now moving from Telecube to Tangerine, it feels like the downtime is gonna be about the same. All of them have/had Vocus as their backhaul provider. We'll see how it goes with Tangerine, but I guess if I ever have to migrate again, I'll be specifically looking for anything but a Vocus-backed ISP.

  • broot on 03/09/2018 - 19:34
    +1

    Is it better deal using Refer a Friend codes than the promo code? Both referee and referrer get $25 instead of the promo code of $20?

  • hvn on 05/09/2018 - 16:15

    I have just signed up and read their billing cycle: "All bills are due on the 15th day of the month. If you have just joined us, your first bill may include charges for more than one calendar month. This is known as pro-rata and is clearly explained in the details section of your monthly bill." So, technically, we need to pay the second month (which is $60) on September 15. I should have not signed up this deal if I know this.

    • Associatedtangerine01 @ Tangerine Telecom on 05/09/2018 - 18:25
      +1

      Hi hvn, if you have just signed up your first invoice will be generated on 1st October. This will include charges from the day that your service goes live until the end of September + the month of October. You will already have your first month pre-payment sitting as a credit on your account. Your next payment will be due on 15th October. A detailed email will be sent to you explaining this prior to you receiving your first invoice.

      I hope this clears up your concern.

      • hvn on 05/09/2018 - 20:54

        Hi rich005, if that's so, then all good. Thanks for your clarification.

      • FreoIsaac on 05/09/2018 - 23:09

        i am still a little confused with my service going active on the 2nd of September and my payment portal does not show the first month pre-payment credit of $39.90 anywhere just that i have 1 invoice issued on the 1st of September due on the 15th of September with $0.00 prev balance and adjusted to $59.90 with dashboard now just showing $-59.90

        also if i click the invoice details or the PDF it just has Data does not exist or PDF Statement is unavailable…

        if i am correct in what i am seeing you have said to hvn should i not be getting first invoice generated till the 1st of October due on the 15th October with both the September pre-payment of 39.90 and Octobers charge of 59.90 showing on it?

        will send you a PM with my account number so you can have a look if something strange has happened with invoices on my account.

        • Associatedtangerine01 @ Tangerine Telecom on 06/09/2018 - 10:14

          Hi spedstyle. The -$59.90 you are referring to is your first month payment - you activated the $20 promotion - so only actually paid $39.90. This -$59.90 is sitting as a credit on your account so when you receive your first invoice you're starting with -$59.90 in credit. Your first invoice will include charges from 2nd Sept to 30th Sept ($55.72) + 1st Oct to 31st Oct ($59.90), so you'll have a payment of $55.72 due on 15th October.

          Hope this makes sense.
          As i said we'll be emailing a details explanation of this ahead of your first invoice to ensure it is clear. Thanks.

  • uk3000 on 17/09/2018 - 13:10

    It's been a couple of weeks since I've been up and running with Tangerine. I acknowledge their customer service is really good and responsive and, for the most part, the connection speed is reliable and fast as well. It appears though the traffic is getting heavily prioritized for the media content. E.g, fast.com always gives me a consistent 20-30Mbps, but then I also deal with a lot of work-related international VPN/SSH traffic, and that one can slow down significantly, literally to less than 1Mbps during evening peak hours.
    I regularly find myself having to switch to 4G during that time of the day to get the job done. Then over 4G, the traffic speed to the same international destinations is back to the expected 10Mbps+, same servers, same peak hours.
    So I'd say, the quality/price is quite OK for a typical household use, but maybe I myself have to move somewhere else.

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