Scoopon - the scam merchants. BUYER BEWARE!

Litsfree on 22/02/2011 - 11:10

I have sent Scoopon four emails (to: [email protected]) within the past three weeks but have still not received any replies- not even an acknowledgement. Their customer service is unacceptable. ALL I WANT IS A REFUND (see reason below), yet I haven't even received an automated reply with a ticket number. This has resulted in a loss of confidence in them but in all offers similar to the one I purchased. It has been off putting and this has to amount to a weakening of the entire group buying industry. So far Scoopon has had the most complaints and therefore I must conclude that they are a disreputable company that has zero customer service; they score zero out of ten for me and the many others who are in the same boat. Buyer beware!

This is a copy of what I've sent them already:

—
Hi Team Scoopon,

I emailed your customer service email address with a complaint regarding a recent Scoopon deal but have STILL not heard anything back. Seeing how many desperate people are complaining on here, I guess it’s because you’re trying to deal with all the complaints. Anyway, below is the email:
Hi Scoopon team,
I would like to make a complaint about the recent Scoopon Korean BBQ Side Deal.

Firstly, IF you found any parking, it was restricted to an hour.
Next came the nightmare. They falsely advertised a banquet for two with 5 courses; instead they gave both of us miniscule amounts such as two peelings of pumpkin, two peelings of potato, quarter piece of onion, two thin-sliced mushrooms, half-cup rice, two scallops, two prawns, 8 strips of thinly-sliced beef the size of 2x4 cm, half teaspoon of two dipping sauces, two scoops of ice cream the size of half a golf ball.
We estimated the total cost of the ingredients would have most certainly not exceeded $8 yet we paid $50 for this at a supposed discount.
The lettuce in the salad was rotten. When brought to the attention of the waitress, she merely half-smiled and “apologised” with no attempt to rectify the matter.
She wiped our table with a cloth that appeared to have never been washed, and stunk out the table, making it unbearable to sit at.
It is certainly THE worst restaurant we have ever “dined” at. We would have been better off going to Hungry Jack’s and having a greasy whopper for $5 instead.
I would not wish my worst enemy to experience this culinary nightmare.
To top off this wonderful night, I arrived home with a stomach ache.

Other people have complained about this on Urban Spoon also:

by Donnie Lam (1 review)
January 12, 2011 - Doesn’t like it
Barely a pass on traditional Korean fare.
2 people recommend this review

Waste of money for scoopon
by Fred (1 review)
February 13, 2011
Used a scoopon for supposedly two people at just under $50. This is the first time that I can remember after eating their three course meal that we left and went to order a pizza.
Whilst the food was O.K., far too westernised and tiny portions. Looked nothing like the scoopon pictures that were shown. Supposedly a value of well over $100. Lucky if the food content was $10 in total.
Whilst can’t complain about the staff who were friendly, value was very poor. Should have guessed that whilst there, five other couples were there as well, with only one not using a scoopon.
2 people recommend this review

Dissapointing to say the least…
by D (7 reviews)
February 15, 2011 - Doesn’t like it
My boyfriend and I bought a Scoopon voucher, we went there for Valentines Day.
The waiter could not find our booking, we then got a table next to the fridge which the waiters kept on opening.
The food portions wer TINY, and I mean TINY TINY TINY! I would have rather pay more then be served these tiny meals. They gave us the smallest cube of butter so most of the food kept sticking to the pan.
I have bought loads of other vouchers from other sites, and have had mostly good experiences. This is by far the worst,
The food kept coming LATE LATE LATE! The waiters kept saying ‘sorry’ ‘sorry’ ‘sorry’ but it was just pathetic. We did not stay for the dessert as based on the entrei and mains there was no point.
I would not recommend to anyone, it was a complete waste of time. It is a RIP OFF for what you get.
Whe I got home I was sick, so for me its a NO NO NO.
1 person recommends this review

by Leo (2 reviews)
November 18, 2010 - Doesn’t like it
Poor service and terrible food
3 people recommend this review

I demand a total refund. Just as you use social media to publicise your deals, so will I use social media to warn people about this horrific Scoopon deal and false advertising — which is against the Trade Practices Act by the way.

I will also be complaining to the health department about the many unhygienic practices that the restaurant had.

Scoopon needs to hand-pick their clients otherwise customers will leave in droves and take their business to one of the 20 other group-buying sites. As a result of this, we have lost complete confidence in any restaurant Scoopons.

I look forward to your swift reply.

I also sent a query regarding not receiving two referral credits ($20 in total) weeks ago, but surprisingly, I still haven’t gotten a response.

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closed Comments

  • rack on 22/02/2011 - 11:18
    +1

    Maybe somewhat should start an "i hate scoopon" page on facebook and see those beautiful reviews coming through. Then get everyone's comments and have some sort of a group complaint lodged with department of fair trading. Hopefully they will be able to setup some sort of rules for these group buying businesses such as mandatory phone numbers.

    I personally think instead of paying upfront people should be getting vouchers (free) for the same deal to be taken to the service providers and after receiving the service paying them the money.

    • bluedufflecoat on 22/02/2011 - 11:22

      there are always 2 sides to a coin. The merchants might choose to run away (and not pay scoopon) for any new business generated. Similar to the shop-a-docket style, the people who get the free vouchers wouldn't feel too inclined to make the effort to go check out the services at these shops anyway, because they haven't "risked" anything, i.e. their money because they get the vouchers free. Finally, the shop-a-docket marketing strategy has already been done, so there is not much point for them to pursue the same strategy.

      • itsfree on 22/02/2011 - 11:39

        I think it's a good idea. It'd all be run the same, except rather than purchasing the coupons straight out, you'd "reserve" one, and then deal directly with the merchant. The merchant would have to sign a legally-binding agreement that they'll pay the website the agreed percentage, and when customers reserve a coupon, they have to pay for it - just like on eBay. eBay says before you bid or buy that youre entering into a legally-binding agreement to purchase the item and then it shows up in your "won" list with the due amount. If the company has an online-store, they can link that together with the reservation element.

      • rack on 22/02/2011 - 12:02
        +1

        In that case maybe the customer should only be made to pay some sort of a reservation fee then. Lets say scoopon charges 20% per voucher. The customer should be made to only pay 20% of the amount. 10% of which would be scoopons and 10% the suppliers. In that case the buyer will be enclined to take advantage of the deal an if they don't then there is still a win win for all except for the buyer who decides against the deal.

        • itsfree on 22/02/2011 - 12:55

          Yeh that's an even better idea. Maybe we should start our own group-buying joint! ;)

    • dman801 on 24/02/2011 - 00:52
      +2

      SCOOPON IS SERIOUSLY A SCAM FOR BOTH CUSTOMERS AND BUSINESSES.

      When a customer gets bad service they don’t offer a refund because it’s already been redeemed. That’s a very poor business practice, just imagine buying a Hoyts ticket and having the movie cut off half way. You’d expect a refund, but in the case of Scoopon they would just say tough luck, it’s been redeemed.

      For businesses, it can be catastrophic! They are just a marketing company looking to make quick money by bombarding you with a high volume of customers (most just bargain hunters unlikely to become repeat clientele) and taking a cut of your revenue - which is already going to be discounted by over 50%. Imagine owning a small sandwich business or nail salon, it’s basically like walking into a black hole for six months when you’re met with higher variable expenses (e.g. more supplies, more staff) and still have to pay your usual rent - only to realise that you’re damaging your brand (overbooking, decreased customer satisfaction) and profitability by operating on a lower margin.

    • Barb E Cue on 30/09/2011 - 07:59
      +1

      It's really simple to get a refund, firstly send them a generic complaint email - then submit a chargeback request with your bank within the recommended timeframe (usually 90 days).

      Here's a generic complaint email:

      To Scoopon Pty Ltd,

      This email is a demand to cancel the a vouchers purchased on the [INSERT DATE HERE], and in result, a full refund, as a major failure has occured in this transaction between Scoopon and the customer.

      Over last few weeks, attempts have been made to redeem the vouchers at [INSERT VENUE NAME HERE] numerous times.

      Requests to redeem the vouchers have not been fulfilled as the venue has refused to [accept the voucher/or finalise a booking].

      In summary, a contract has been formed between the customer and Scoopon, that entitles the customer to a voucher that can be redeemed for a service provided by Scoopon's service provider, [INSERT VENUE NAME HERE]. Failure to provide the customer with the ability to redeem the voucher is a major failure. The existence of this major failure is a breach of the customer's rights under the Competition and Consumer Law Act 2010. Consequently,the customer is entitled to a remedy in the form of a refund as enumerated in Division 1 of Part 5-4.

      A copy of this email has been sent to the Consumer Affairs regulator, a unit of the Department of Justice Victoria.

      Regards,
      [UNSATISFIED CUSTOMER NAME HERE]

  • rack on 22/02/2011 - 12:04

    Another thing i was looking at is this sort of group buy deals which makes you pay the full amount upfront should be illegal.

    A tradesmen is only allowed to request a 10% deposit for the quote they offer. Rest of the money is paid afterwards once the customer is satisfied.

    In these group buy deals they ask for the money upfront. Where is the department of fair trading?

  • AssociatedScoopon @ Scoopon on 22/02/2011 - 12:30

    Hi itsfree,

    We have previously responded to your query regarding the referral credits earlier this month.
    If you have not received it, it may be due to your email provider blocking the Scoopon.com.au domain.

    Please advise if you have received our response to your query that our support team has sent this morning?

    If not, we will forward it from a secondary email address so that we can resolve your query.

    As an update, we have not received any other negative feedback regarding our deal partner, and we kindly ask that any one with concerns email our support team at [email protected] so that our helpful support staff can assist in bringing about a suitable resolution - as we are unable to provide support through a public forum like OzBargain.

    Kind Regards,
    Team Scoopon.

    • itsfree on 22/02/2011 - 12:39

      I just received a response regarding the referral credits but nothing else.
      I HAVE emailed your "helpful support staff" — four times, in fact. My AOL address hasn't blocked any emails from Scoopon before; there's nothing in my spam folder either. Regardless of whether it's your server or my email provider, you should be ensuring that emails are spam folder-proof/email filter-proof so that your emails do get delivered! For example, OurDeal — who replied to me within minutes — use the well-known and proven customer support software, Zendesk to handle their customers' email support requests.

      Anyway, please respond as a matter of urgency.

      • AssociatedScoopon @ Scoopon on 22/02/2011 - 15:01

        Hi itsfree,

        Our support team has resent the same email from our secondary email address a short time after your post above - did you receive this one?

        Kind Regards,
        Team Scoopon.

        • itsfree on 23/02/2011 - 12:01

          I have received it and can confirm that Scoopon said they will credit me the $45.

    • rack on 22/02/2011 - 12:51
      +4

      As an update, we have not received any other negative feedback regarding our deal partner

      And u expect us to believe that. Isn't all the feedbacks u receiving on ozbargain forums enough proof.

      • Mikinoz on 22/02/2011 - 13:03

        1.[noun] the process in which part of the output of a system is returned to its input in order to regulate its further output

        No would be the answer, honestly how are they supposed to know these posts are even here!

        • itsfree on 27/02/2011 - 15:59

          I think that Scoopon are well aware of all the complaints being made on here. They utilise the internet and social media to advertise and gain customers so they naturally would monitor the internet for anything they should be aware of. The presence of the "ScoopOn" user on OzBargain is enough proof; they're replying on these threads!

          Btw, this is the correct definition of <i>feedback</i> in this context:

          feedback |ˈfēdˌbak|
          noun
          - information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement.

      • AssociatedScoopon @ Scoopon on 22/02/2011 - 13:06
        -3

        Hi rack,

        Unfortunately, we are only able to address concerns that are raised by emailing our support team at [email protected], as we are not able to provide support through public forums, and we have received only one email regarding this deal partner - so we were previously unaware of any potential issues.

        We have asked our Sales Executive to follow up this query with the deal provider to ensure that no potential further problems arise.

        Kind Regards,
        Team Scoopon.

  • leiiv on 22/02/2011 - 16:47
    +1

    Could you provide the full name, address, and website of the restaurant?

    • ohsnap on 22/02/2011 - 17:26
      +1

      Did a quick search and think it's Korean BBQ House in Hopkins St, Footscray.

      • itsfree on 23/02/2011 - 11:57

        Yes it is. Here's their Urban Spoon page: http://bit.ly/korbbq.
        and here are their full details:

        Korean Hyeung Jae BBQ House
        152 Hopkins St
        Footscray, 3011
        www.koreanhjbbq.com
        (03) 9689 2666

        Their rating has gone up a bit in the past couple of days; seems like they got their buddies to write them reviews after we contacted the Health Department — she asked for a link to the Urban Spoon page and was of the same nationality of the restaurant owners. In fact, she knew the restaurant very well and it sounded like she was their friend or something.

  • StewBalls on 23/02/2011 - 02:56

    Honestly, the sheer amount of negative reports here on OzB alone about these group buy sites and their 'deal partners' has deterred me from making a single purchase from any of them!

    Nothing against Scoopon in particular, but I'd wanna see nothing but glowing reports for a while before I even considered testing the water!!!

  • pnsdreams on 06/04/2011 - 12:34

    Hi All,
    I've been chasing Scoopon for a refund on 2 unused Bisq vouchers for nearly 2 months now but still haven't received anything. I originally emailed them directly with no luck so I lodged an enquiry through there website and got a ticket number and a short response from them requesting for further information which i had given them in the first place. Since then i have not heard anything back.
    This is what i wrote in my email:
    "Hi,
    I request for a full refund for 2 vouchers and have listed the reasons as below:
    1. Scoopon number/s: 4986238662273-1 and 4986239162273-5
    2. Barcode number/s (printed just below the barcode): 0120437 and 0120455
    3. Email address which was used to make this purchase: [email protected]
    4. Last 4 digits of the credit card used for payment: xxxx (Visa) or xxxx (Amex)
    5. Scoopon Deal Title: ALL-YOU-CAN-EAT Brazillian BBQ at Bisq Bar and Grill! Delicious!

    • The contact phone number provided on the voucher is always unattended making it extremely difficult to contact them and make a booking. I eventually got hold of them by going through an alternative number listed on their website.
    • I have tried numerous times to make a booking for 2-3 weeks in advance but have always been unsuccessful as I was told to call back closer to the date. However this is unreasonable and I end up with no booking.
    • The conditions on the coupons did not specify that the voucher can only be redeemed on Fridays and Saturdays.
    • For period of time between December 2010 and January 2011 the restaurant was closed and their website specified that all coupons be honoured and expiration date extended. However, I have contacted them today and was advised that it won't be extended.

    Due to the difficulties in booking because of the restrictions imposed by the restaurant which were not clearly specified in the conditions of sale and their questionable business conduct, I am no longer interested in redeeming my vouchers. Hence I request a full refund for both vouchers!

    I've attached a scanned copy of the 2 vouchers with this email for your reference."

    Mr Scoopon, if you see this post please respond urgently before i go to the ACCC! You are clearly in breach of the Trade Practices Act.
    My ticket ID is UHP-471492.

    • AssociatedScoopon @ Scoopon on 11/04/2011 - 14:51

      Hi pnsdreams,

      We have responded to your initial email.
      Unfortunately, we are unable to provide details of this email through a public forum, as it is against our privacy procedure.

      We kindly advise that you will need to submit your query from the email address registered to your Scoopon account, as we are not permitted to provide details or act upon a request unless it comes from the email address registered to your Scoopon account.

      Kind Regards,
      Team Scoopon.

  • KAREN E on 25/05/2011 - 12:14
    +1

    SCOOPON IS A COMPLETE RIP OFF AND I WILL NEVER USE IT AGAIN!! NOR WILL I FREQUENT LIZZET RESTAURANT, ELWOOD AS THEY WOULD NOT MAKE A RESERVATION CLAIMING THEY WERE ALWAYS "BOOKED OUT". I HAVE BEEN RIPPED OFF AND SO HAS THE RECIPIENT OF THIS SO CALLED 'GIFT' I GAVE THEM - I WILL BE FOLLOWING UP UNTIL I GET A REFUND - DETAILS OF BUSINESS OWNERS AVAILABLE THROUGH ASIC -

    Name : GHL SERVICES PTY LTD 027063128
    Name Start: 06/05/2011
    Status : Registered
    Type : AUSTRALIAN PROPRIETARY COMPANY
    Class : LIMITED BY SHARES
    Subclass : PROPRIETARY COMPANY

    64-70 COCHRANES ROAD MOORABBIN VIC 3189

    I HOPE THIS HELPS SOME OF YOU OTHERS THAT HAVE BEEN RIIIIPPPPPEDDDD OFF!!!

    • arcticmonkey on 25/05/2011 - 22:17

      Have you tried to get a refund?

    • AssociatedScoopon @ Scoopon on 26/05/2011 - 09:38

      Hi KAREN E,

      Can you please advise of your unique ticket ID that you would have received after sending an email to [email protected] ?

      We will ask out support team to review your email and investigate the matter further.

      Kind Regards,
      Team Scoopon.

  • nebula9 on 31/05/2011 - 13:57
    +1

    I attempted to book my girlfriend and I in for a massage I purchased on Scoopon. When I called the merchant I was told that there were no more weekend bookings for the rest of the year. Seems more than a little unlikely.

    The only time I can go (singularily btw), is midweek when a cancellation is made. Which of course does nothing for someone who works a normal 9-5 day. It's also highly misleading.

    After emailing Scoopon, I was basically told it was my problem, and their only suggestion was to give it away to someone else. I guess to make it their problem (what a great gift…). No refunds.

    Definitely won't be purchasing from them again.

  • AssociatedScoopon @ Scoopon on 31/05/2011 - 14:19

    Hi nelga,

    Can you please advise of your unique ticket ID that you would have received after sending an email to [email protected] ?

    We will ask out support team to review your email and investigate the matter further.

    Kind Regards,

    Team Scoopon.

    • arcticmonkey on 31/05/2011 - 22:32
      +5

      Why can't you help people before they have to write on here?

      Living Social, Cudo and other providers do this. Why can't Scoopon?

    • nebula9 on 01/06/2011 - 10:24

      Hi, the ticket id is #IYI-877396.

      • AssociatedScoopon @ Scoopon on 06/06/2011 - 09:29
        -2

        Hi Nelga,

        Thanks for the info.
        We've asked our Support Crew to get back to you asap, so you should be receiving an email from the team shortly.

        Kind Regards,
        Team Scoopon.

  • Aneke on 06/06/2011 - 21:12
    +2

    Yet another thread where Scoopon reps send positive sounding replies asking the customer just to contact Scoopon customer service. Some of these people have already told you here publicly that they have done just that, but Scoopon has not replied. Others have told us that when Scoopon does get around to replying weeks later it ALWAYS denies liability. One of the Scoopon responses above says that "Unfortunately, we are unable to provide details of this email through a public forum, as it is against our privacy procedure."

    Note that it is not against any law, just their own internal procedures, so they hope we won;t know that yet another customer has been fobbed off.

    Friends, make the complaint to Scoopon's customer service. If you do not receive a reply within 48 hours at most then make the complaint again here and in public, and file a complaint against both Scoopon and the service provider with your state department of Fair Trading and ACCC.

  • arazad on 05/07/2011 - 21:35

    Scoopon is definitely a scam… there are so many complaints on the Web and in particular here on OzBargain!

    I too was ripped off with one of their deals. It was for lunch at the Wine Underground in Adelaide. The deal was for lunch(12-3pm) Mon - Sat. Given that I work on weekdays I could only redeem it on a Saturday… which I thought should be easy enough to do… Man was I wrong!

    I tried making a booking with them around 5 times on numerous occasions over several months… each time I was firstly asked if I had a Scoopon voucher and on replying "Yes" I was told that they were fully booked out!

    I will be advising everyone I know to stay well away from Scoopon. I will also be considering taking this matter to the ACCC.

    I have provided the correspondence below for anyone thinking of buying anything from these dodgy guys:

    .

    Thank you for your email.

    We’ve had a lot of back and forth with Fair Trading and after all that, we can confidently say that we’ve acted within our rights in denying a refund.

    Each customer is responsible for the use of their Scoopon, including redemption. We can certainly help you out when possible, but securing a booking in the last week or two of a 6 or 12 month redemption period is cutting it extremely close.

    At this stage, we’re nearly at the end of the validity period. We regret that you didn’t redeem your Scoopon in line with our Terms and Conditions, but we can’t take on accountability for slim booking availability in the final weeks. With this in mind, we must deny your refund request.

    We understand that this isn’t ideal for you but we hope you can see where we’re coming from.

    Should you have any further queries, please feel free to contact us.

    Kind Regards,
    Samantha
    Team Scoopon

    Hi Samantha,

    FYI, I did not leave it till the last week or month before the expiry date. I have tried on numerous occasions to redeem this voucher from when I purchased it. It seems as soon as the Deal Providers hear that we have a Scoopon voucher they treat us differently. I have had this issue with numerous other deals purchased from you guys! I am pretty sure that in this particular case, the Deal Provider only allows a certain number of Scoopon vouchers per day (especially on weekends), and provide preference to normal customers over us Scoopon members. It is nowhere stated on your website or vouchers that this will occur.

    You can not expect to sell us vouchers which the provider can not or is not willing to provide. Where is this money going if the vouchers are not redeemed? If you take a look at my account you can see I have purchased around 11 vouchers from you guys and as a loyal customer I think you would appreciate the fact that I would expect a more compassionate response than you stating you are well within your legal rights to refuse a refund.

    Could you please reconsider refunding this voucher?

    Thank you for your email.

    We have passed on your details to the deal provider as they said they might be able to assist you in redeeming your voucher despite the expiration date.

    We have asked our deal partner to contact you directly in order to resolve your query as quickly as possible.

    Should you have any further queries, please feel free to contact us.

    Kind Regards,
    Samantha
    Team Scoopon

    Hi Samantha,

    I have not yet heard from The Wine Underground.

    FYI, when I tried making my last couple of bookings, they said that they were booked out, at which I complained to them that I had been trying to use the voucher several times now and that each time they were telling me that they were full and couldn't fit me in. They told me someone would contact me to discuss this and try to fit me in. I have never received a call to this day.

    This is why I contacted you guys! I am highly doubtful they will contact me as you mention in your email.

    Thank you for your email.

    We confirm that yesterday we passed them your details. We kindly suggest you to allow them more time to get in touch with you.

    Should you have any further queries, please feel free to contact us.

    Kind Regards,
    Samantha
    Team Scoopon

    Hi Samantha,

    Just wondering how much more time you would like me to allow for these guys to get in touch?

    Thank you for your email.

    We kindly advise that our support team needs to be advised of any issues that you may be having in redeeming your Scoopon, as soon as you begin to have troubles. We first received contact from yourself just 2 days prior to the expiry, which has not allowed us sufficient time to find a resolution for you. Once the validity period of the voucher has lapsed, we are not able to assist in providing booking help, and are unable to offer a refund of the now void voucher.

    Unfortunately, once a Scoopon has expired, Scoopon is unable to assist in providing a refund of your purchase.

    Once the expiry date has been reached, the deal provider is not obligated to honour your voucher.

    Scoopon is unable to force a deal provider to accept your voucher, as it no longer carries any value once the validity period has finished.

    Should you have any further queries please do not hesitate to contact us.

    Kind Regards,
    Max
    Team Scoopon

    • voteoften on 07/07/2011 - 17:59
      +1

      You should do your own back and forth with fair trading by filing a complaint.

      I ex-in-laws went there when they visited Adelaide, but I admonished them to make their weekday booking two months in advance. Glad I did.

    • arcticmonkey on 08/07/2011 - 17:13
      +1

      Wow. Excellent customer service. As voteoften recommended, I would also file the complaint.

  • JackiP5 on 29/07/2011 - 20:49

    I recently purchased travel accomodation at Dewa Phuket Resort for $899, checking the availability for my strict travel dates, in which it was showing there was availability. Scoopon advised bookings could not be made until the 27/7 in which I was on to it straight away, as I really need specific dates. Firstly scoopon issued incorrect voucher numbers, then delayed to inform voucher holders of the error, and then again of the correction. I found out through travel scoop (agency dealing with Dewa resort) of this error, and kept a keen eye on my stuff in scoopons, constantly checking for the correct number. I discovered the ammended voucher an hour before my official email notification from scoopon. Still keeping an eye on the hotels availability, rooms were still available, my request was submitted, and I felt pretty confident I would get my desired dates (5 days were automatically showing as available and only 3 were on request). The travel scoop consultant that took my booking was going to monitor it for me, and inform me of the result. Didn't hear back from him. The next morning I checked my special log in for travel scoop and it was still "awaiting"response. I proceeded to call travel scoop again, and they confirmed nothing yet. Ruined my day, kept checking internet sites and emails for some sort of response. Checking the travel scoop availability now for Dewa rooms, I had on request, it was showing "sold out", but I was hopeful as I would of been in my eyes the first to submit a request at the time rooms were available. On checking the wotif.com website the same rooms are still available and not sold out as it was stating for people with scoopon vouchers. Another day went by with no response, then this morning I wake up to check the travel scoop site, showing my order was cancelled. On calling travel scoop, I was advised all request made for December & January were declined, and it was evident Dewa Resort had block out dates, which were never mentioned on the vouchers. I was assured scoopon was aware of this and was to issue refunds for people it concerned. I was given the customer service email for scoopon. On requesting a refund, I received a standard response, that did not address any of my specific concerns. It advised me to pick other dates (I have already got my airfares, so not flexible) or gift it (yeah right $899 present). Not happy, travel scoop are now wiping there hands, and scoopon have taken my money (not willing to give me a refund), and don't seem to be doing anything to reprimand this dodgy resort. If scoopon allows companies to advertise deals, they should be responsible to protect their customers, from these companies, that just seem to be offering these deals for advertising, and have no intention of fulfilling them.

  • JackiP5 on 01/08/2011 - 10:25

    Happy to say, due to the circumstances, Scoopon are now willing to reimburse my money. Pity, I had to go to that much effort and feel so stressed. Worth it in the end :)

    • aingyl01 on 10/08/2011 - 09:14

      Hi JackiP5,

      I've am going through the same thing now a week after their first mistake with yours….. How long did it take you to get your refund??? This is not a small amount that I can write off. It's $1500!! I've been stressing over this since last week and the trip is for my mum's 50th. It's soo frustrating and they won't answer my emails and I can't ring anyone!! THis is the first time I"ve had any trouble with them too.

      Here is my email to them…

      “Hi,

      I would like a FULL REFUND of the money I have spent on the vouchers purchased to stay at the Dewa Phuket Resort. It's not only because of not being able to get the dates I needed because of your technical error but the way this was handled and the communication response time of this being rectified.

      I waited up till midnight on the 2nd August for the vouchers to be released and spend an hour trying to register the vouchers which were incorrectly coded. I have proof of the time as I emailed the travel company regarding the vouchers not working. I rang the travel booking company on the morning of the 3rd August and they couldn't tell me anything either. Yesterday, 3rd Aug, I received an email (that I had been checking all day) stating they have been reissued at 5.45pm outside of the booking companies hours. I was able to register the vouchers however the booking website refused to confirm my bookings. I tried the booking agents number at 6.55pm and was told I was in a queue and I sat on hold on the phone for 30 mins which I then got hung up on and the out of office message bank came on.

      Because of your technical error and the delay with which you reissued the vouchers I was unable to get the dates I required after making a very big effort to make sure I could book them within all guidelines of the terms and conditions. The dates of 28th Nov -6th of December were available all day yesterday and because of your delay of reissuing at 5.45pm they became unavailable and I was unable to book. I CAN NOT change these dates or flights and would like my money back to arrange something else. I also noted that you had posted in your FAQs section a post regarding the voucher number mix up dated the 28th July which was prior to the event happening. Now the post has been taken down.

      I believe fully that this fits your Refunds and problems conditions. I want a quick response as well as I have sent numerous emails and there is no number to actually speak to a person."

      • JackiP5 on 10/08/2011 - 10:02

        Hi aingyI01,

        I initially sent an email to Scoopon ([email protected] - much faster response using this email) on the 29th of July, after travel scoop advised me to do so, as they believed that Dewa Resort were not accepting any dates they had put requests in for, for the period of December-January. They told me Scoopon were aware of this, and had told them they were going to refund the voucher holders concerned. So I email Scoopon, explaining my situation, and pointing out the voucher error, confident I was to get a refund. On the same day, only a couple of hours later, I received a standard response, stating I was aware of the terms & conditions, and I could choose another date, or gift it, so they were not going to give me the refund. I instantly sent her a reply back, asking my complaint be escalated to her manager, and letting them know, how dissatisfied I was with this standard response, asking them to protect their voucher holders and get Dewa Resort to prove they have accepted any scoopon holders for the time stated. I also made it very clear to them, that if Dewa Resort were not the ones at fault, then it was a result of their error, when they issued incorrect voucher numbers, then delayed in providing them, as my dates were available, and I had done everything in my power to secure that date, as it appears you have to. I never received a response back, but that was a Friday afternoon, I stressed all weekend, and sent a couple more emails strengthening my case. I then received a response on the Monday morning, from someone else from scoopon (attached response below) stating they would process the refund. I received my refund a couple of days after this email. Wish you the best of luck with getting your refund, I totally understand how stressful this is. I got my refund, so you should to. I think Dewa Resort had at least a couple of different offers, so that's why our dates are different?!

        "Thank you for your email.

        We are really disappointed that you haven't been able to enjoy the full Scoopon experience in this circumstance.
        However, we can assure you that our number 1 priority is our Scoopon Community and Members. We never like to hear of any Scoopon Member having anything less than a great experience when redeeming a Scoopon. We constantly strive to ensure this is the case and take any negative feedback from our Members very seriously. Please accept this offer of a refund, from Scoopon.com.au directly, as a token of our appreciation for your support and patience as we have worked to resolve your query.

        With this in mind, and further discussion with our Customer Service Manager, we have now submitted your unusable Scoopons for refund. Please allow approx. 5 business days for this to be processed to your account.
        This refund will be credited back to your credit card, which was used to complete your purchase initially.
        If for any reason you believe that the funds have not been received within 5 business days, we kindly ask that you contact your credit card provider directly, as they will be able to provide you with further assistance.

        We kindly ask that you please forward any communication that you have had with the Deal Provider, so that we can follow up your concerns immediately. Scoopon has no knowledge of there being a black out period during the validity dates. If this is so, we would greatly appreciate your help in being able to provide this documentation so that our Compliance Office can investigate immediately.

        Should you have any further queries, please feel free to contact us.

        Kind Regards,
        Brendan
        Team Scoopon"

        • JackiP5 on 10/08/2011 - 10:15
          +1

          Just wanted to add, that even though I received my refund, I am now really sceptical about purchasing any such travel accommodation deals from Scoopon or any other voucher offerers. I have now purchased a good enough deal for accommodation to Phuket, using the best rates website, that I have used previously with no problems. Bad experiences or publicity doesn't sell vouchers, and all my friends and family feel the same way as me, pity, because if they handled these cases properly to begin with, this would not be the case.

        • aingyl01 on 11/08/2011 - 10:18
          +1

          Thanks for that! I have been using the customer service email….many times and even quoted there own "refunds/problems" section which states that if Scoopon "makes a mistake" they refund. The reply that I received after the email I attached was to go to the website and book through "travel scoop" which was crazy and then another one stating that they were in talks with Dewa to try and obtain the dates for me which was crazy again after I've told them the dates were booked as per Travel Scoop and then the last one was asking if I was willing to change my dates and that if not this would be escalated which again had me fuming because i stated many times that I couldn't!! i even went to Dewa Karon resort, their sister hotel which opens in Nov, and they had rooms available for the dates but because the vouchers weren't transferable that was out of the question.

          I just feel sick because it's sooo much money and the stress of trying to get it back is ridiculous and then trying to organise other accommodation as well! I still haven't heard back as of today and i've sent another email this morning.

          Thanks for your response.

      • arcticmonkey on 10/08/2011 - 21:23
        +1

        If Scoppon didn't refund you, that would be disgusting. It's a pity you had to be stressed because of an error that wasn't your fault though. This is why I don't use Scoopon - because I don't trust them to help if something goes wrong. Just read this forum for other users experiences with them.

        • aingyl01 on 11/08/2011 - 10:20
          +1

          Thank you! I'm also going to look into your Fair Trading complaint link.

  • Hongkie on 08/08/2011 - 09:37
    +1

    Hi Guys,
    thought i might add my 2 cents. most of these group buying website. (scoop on probably included) keeps the money for unredeemed vouchers. so why would they want to help you. they would rather wait and drag it on so it can go pass the validation dates. Then they get to keep 100% of money without paying the merchant.

    Dont get me wrong i have had no problems with the other group buying websites but I guess the problem lies with the cowboys, who are there to make a quick buck.

  • aingyl01 on 09/08/2011 - 17:01
    +1

    Hi JackiP5,

    I've am going through the same thing now a week after their first mistake with yours….. How long did it take you to get your refund??? This is not a small amount that I can write off. It's $1500!! I've been stressing over this since last week and the trip is for my mum's 50th. It's soo frustrating and they won't answer my emails and I can't ring anyone!! THis is the first time I"ve had any trouble with them too.

    Here is my email to them…

    “Hi,

    I would like a FULL REFUND of the money I have spent on the vouchers purchased to stay at the Dewa Phuket Resort. It's not only because of not being able to get the dates I needed because of your technical error but the way this was handled and the communication response time of this being rectified.

    I waited up till midnight on the 2nd August for the vouchers to be released and spend an hour trying to register the vouchers which were incorrectly coded. I have proof of the time as I emailed the travel company regarding the vouchers not working. I rang the travel booking company on the morning of the 3rd August and they couldn't tell me anything either. Yesterday, 3rd Aug, I received an email (that I had been checking all day) stating they have been reissued at 5.45pm outside of the booking companies hours. I was able to register the vouchers however the booking website refused to confirm my bookings. I tried the booking agents number at 6.55pm and was told I was in a queue and I sat on hold on the phone for 30 mins which I then got hung up on and the out of office message bank came on.

    Because of your technical error and the delay with which you reissued the vouchers I was unable to get the dates I required after making a very big effort to make sure I could book them within all guidelines of the terms and conditions. The dates of 28th Nov -6th of December were available all day yesterday and because of your delay of reissuing at 5.45pm they became unavailable and I was unable to book. I CAN NOT change these dates or flights and would like my money back to arrange something else. I also noted that you had posted in your FAQs section a post regarding the voucher number mix up dated the 28th July which was prior to the event happening. Now the post has been taken down.

    I believe fully that this fits your Refunds and problems conditions. I want a quick response as well as I have sent numerous emails and there is no number to actually speak to a person."

    • JackiP5 on 11/08/2011 - 13:07

      That is ridiculous, don't understand why you are not getting a refund. Regarding Scoopon trying to get you those dates with Dewa Resort, they might be able to do it, because for instance in my case, it wasn't a matter of no rooms being available. The rooms I was requesting for the dates I wanted were available when you looked at other websites, like wotif, lastminute & best rates, but at a higher price, making it evident the resort were just unwilling for scoopon vouchers to be used for that peak time. It is a lot of money, so I understand it would cause you heaps of stress, keeps us posted, and GOOD LUCK!!!

  • Aaron1971 on 27/08/2011 - 10:15
    +1

    SCOOPON: OUT THERE CHARTERS - SCAM SCAM SCAM
    My wife bought me 2 scoopons vouchers for Out there charters fishing for my 40th birthady. It was suppose to be for 4 hrs with lunch, drop some crab pots and go out 15kms from the shore.

    What we got was 4hrs, a sausage in a piece of bread, 4kms out from shore and fishing where there were no fish.
    We had a school of Tunas swimming past us all the time and they wouldn't even chase them.

    One of the deck hands told us it was all a scam. That they would take you too a small reef where the fish are tiny. Let you catch and release them (which most of them would die anyway :( This gets you excited, thinking there must be bigger fish out there and then they would just let you fish until it was time to go in.

    So dissapointed.

    I don't blame Scoopon as I have had several other great experiences through them.

    • arcticmonkey on 27/08/2011 - 18:19

      Sounds like a horrible experience. Have you lodged a complaint with Scoopon/the merchant?

    • AssociatedScoopon @ Scoopon on 05/09/2011 - 09:56
      -1

      Hi Aaron1971,

      Thanks for your post.

      What you have described here is very concerning to our Support Crew.
      Can you please email [email protected] with your concerns, so that our Support Team can investigate the matter further and then provide you with further advice.

      Kind Regards,
      Team Scoopon.

  • Aaron1971 on 31/08/2011 - 20:27

    No compliant Scoopon. I wasn't sure if I could.
    I would imagine "Out there Charters" would just come up with some excuse…like…"there's no fish in the ocean!"

    • arcticmonkey on 01/09/2011 - 18:19

      If you receive bad service, you have the right to complain.

      Then it will come down to how much a business wants to kept their customers happy.

  • bitty87 on 08/09/2011 - 12:37
    +1

    I have complained twice since Sunday about a merchant in Sydney who wont accept my voucher on the 24/09/11 as they believe they entered into the deal with scoopon on the 23/03/11 and so therefore it should expire on the 23/09/11. This issue is between Scoopon and the restaurant. I purchased the voucher to take my partner out to dinner for his birthday along with staying in a swank hotel in Coogee. Cant do it now…
    I was spoken to very rudely and told I could book on the 24/09/11 but not use my voucher. I was also told the only other times that the voucher is valid is on a Monday or Thursday. THIS IS NOT STATED ON THE VOUCHER.

    Scoopon can still find time to post crap on facebook and also reply to complaining customer on this website by saying "Didn't you get our email" we all must have issues with our email accounts or its just them trying to make themselves feel better about their super shitty service.

    I will not recommend Scoopon to anyone and will be in contact with the Dept of Fair Trading.

    • Private Collection on 08/09/2011 - 14:32

      Post your Scoopon ticket numbers here.

    • bitty87 on 08/09/2011 - 17:46
      +1

      I have lodged a complaint with Dept of Fair Trading. And to add to that guess what has been deleted from my scoopon account? The deal and the voucher. Trying to cover their tracks much?? Good thing I have a copy of the voucher. I haven't received a credit on my credit card or an email so much as to say what they are going to do about it.

      Yay to Cudo, Ourdeal, Spreets and Ouffer - you will definitely have my return business…

      • AssociatedScoopon @ Scoopon on 09/09/2011 - 09:00
        -1

        Hi bitty87,

        Thanks for your post.

        Scoopons cannot be deleted from your account, you will still have a description appearing in your 'My Stuff' screen - however the 'print' option may be removed, only after having a Scoopon refunded.
        A credit can take up to 5 business days depending on your financial institution.

        From what you've described here, it would seem that a refund has taken place, and that you haven't received our email. If you could please post your ticket ID here, we will ask the support team to look into what has happened and get the email advice out to you as soon as possible.

        Kind Regards,
        Team Scoopon.

        • bitty87 on 09/09/2011 - 16:22
          +1

          Scoopon has not contacted me about my complaint. I will most definitely not be purchasing from you guys again. Customer service does not exist.
          I contacted the restaurant again last night. They really must hate people with vouchers because as soon as you mention it they have no space available but other times you can call and yes they have space - for full paying customers.

          I work in Customer Service and if I conducted myself the way Scoopon has I would've been fired a long time ago.

          Just to confirm - my email address does not have a spam filter so I would have received it, if one were sent.
          Just like all the other complainers here on this site who constantly get told an email has been sent them that it must be something wrong with their email…its not their email addresses it just people who havent done their job properly.
          You should be able to search your system for my information no problem. I am not giving out the complaint number in the forum.

        • arcticmonkey on 09/09/2011 - 21:07

          Scoopon: did you only reply to his response quickly because he mentioned he lodged a complaint with the Dept of Fair Trading?

  • krushgroove on 09/09/2011 - 17:11
    +1

    Pours myself a nice Friday cold one
    Here's to the next SCOOPON SCAM MERCHANTS thread to appear in a few weeks!
    clink
    Some people just can't resist, eh?

  • AssociatedScoopon @ Scoopon on 09/09/2011 - 17:45
    -1

    Hi bitty87,

    Thanks for your post.

    If you have sent an email to [email protected] you will have received an automated email from our server. This will include your ticket ID (ex: ABC-123456), if you can let us know that ID - we will have the Customer Support Team follow up as quickly as possible.

    If you have not received this autoresponse, it is most likely that this email has been blocked and our subsequent advise has also been blocked.

    We kindly ask that you post an email to our team by following the link below, and advise us the ticket ID that appears once you have lodged your email.

    http://helpcenter.scoopon.com.au/index.php?_m=tickets&_a=sub…

    After you have pressed send, a ticket ID will be displayed in the next screen. Let us know the ticket ID - and we will follow up as quickly as possible.

    Kind Regards,
    Team Scoopon.

  • freemoneyhunter on 11/09/2011 - 16:33
    -1

    Goto the Sydney Westley Mission or Salvation Army for free dinner, forget scamcons.

  • marees on 20/09/2011 - 16:04

    Has anyone else had issues with the Adelaide Scoopon Telefirm offer. Scoopon keep saying they have contacted Telefirm and that's all I get. They debited my account mid august - any suggestions of what I can do next to get refund?

  • samisnow on 29/09/2011 - 11:56
    +1

    I recently tried to book a wine tasting tour using a Scoopon voucher, and I can guarantee Scoopon do absolutely no Screening of their vendors!!! I tried to book in the last 6 weeks of a 6 month Scoopon which I feel is plenty of notice!! I requested a specific date to which he replied no availability, fair enough, the t&c did say to give 3 alternative days, I then asked him when he had a availability which he said no availability at all, (which really means most people have already booked there scoopon tour and I dont do them anymore) I will have to go on a waiting list for 5 different days!!! He would be contacted if there are any cancellations on the day of the tour!! On further investigation I discover the business has only been registered since February 2011 with the Scoopon starting in March-April!!!!! I have requested a refund but Scoopon still seem to think there is no issue!! I dont know why they damage there brand by continuing to use dodgy operators!! I am strongly considering starting a Facebook Scoopon flame page and then perhaps getting the worst experience and sending them through to "A Current Affair" or "Today Tonight" this stuff is right up their alley!!
    My ticket ID is xbl-638933

    • zygo on 15/10/2011 - 09:44

      Let us all know when u have the Facebook page up and i will be there. Better still goto scoopons fb page and express your displeasures directly so the likers will be notified and make an informed decision if they really trust them anymore. Viral marketing/ publicity at its best!

  • zygo on 15/10/2011 - 07:22
    +2

    Seems scoopon customer service are more active on this forum trying to resolve refund complaints then via their actual correspondence with their customers directly. scoopon should just wake up to the fact people do not complain unless some injustice has been experienced. suggest people contact the merchants/ deal providers first to see if they wld offer the same deal outside of these group schemes and buypass the marketing agent - this would lift the game and make the marketing agents take notice how they have and are putting themselves out of business. Negative feeback cost more then a few dollars of refund and more happy customers means repeat business - fundamental business 101!

    • dealhunt on 15/10/2011 - 12:29
      +1

      Wowww I'm really impressed by the number of people got caught in those scoopon misleading deals.
      It's clear that scoopon only replay here because scared of people publicity giving negative feedback = less customers in the future.

  • Panayiota on 20/10/2011 - 12:13

    Furthermore, this is the response I got:

    Thank you for your email.

    Each customer is responsible for the use of their Scoopon, including redemption. We can certainly help you out when possible, but securing a booking in the final weeks of a 6 or 12 month redemption period is cutting it extremely close.

    At this stage, we’re nearly at the end of the validity period. There was a lot of available bookings that went unutilised during the middle months of the validity period. Due to this, your request for refund is not valid in this case.

    We are unable to assist you further with this request.
    Should you have any further queries, please do not hesitate to contact us.

    Kind Regards,
    Matt
    Team Scoopon.

    This is after I explained how many times I tried to redeem my voucher.

    Furthermore, the salon admitted that they oversold vouchers and apologies that they couldn't get me in.

    They said "it's true we've oversold vouchers and can't get all people in, take it up with Scoopon."

    It seems neither want to resolve this issue. Very bad sutomer service - if you sell something, i think you need to take some responsibility.

    • voteoften on 21/10/2011 - 03:32

      List your ticket number. Scoopon will ask for it. Good luck.

    • AssociatedScoopon @ Scoopon on 24/10/2011 - 09:51

      Hi Panayiota,

      Thanks for your post.

      Have you received our email from Saturday resolving the matter?

      Kind Regards,
      Team Scoopon.

  • dirtybird on 20/10/2011 - 19:29
    +1

    Living Social and Scoopon were named as the most troublesome group buying sites, accounting for about half of the hundreds of complaints news.com.au received about online coupon deals…
    http://www.news.com.au/business/damage-contol-coupon-sites-m…

    • Ughhh on 21/11/2011 - 12:37

      I thought LS was one of the good ones, I think most of the complaints regarding Living Social was related to the OzThongs deal.

  • The Red Baron on 21/11/2011 - 12:11
    +1

    Ticket ID: YWZ-114735

    It seems like I’m having the same problem with Scoopon as many others. A lot of people in my office are talking about issues and problems rather than good experiences.

    My few first vouchers I was happy with couldn’t complain. However now I’m really questioning the worth of these Scoopon Vouchers.

    A Day Spa in Claremont, WA has told me they will not give me a booking or even willing to offer an alternate option. They are simply too busy, my fault and tough luck. The voucher still has 6 weeks left before expiry. Many Retailers seem to be happy to take the money but unwilling to provide the service. I have no doubt if I didn’t have a voucher, I would get a booking.

    Scoopon has replied with an email that almost seems computer generated, telling me again tough luck, my fault and a Credit Voucher is out of the question. The most disappointing thing is the time it takes Scoopon to reply and stating it’s in the final few weeks when there is actually over a month of validity left in the voucher.

    I’d rather give a $69 donation to a charity than Scoopon and dodgy Retailer.

    • LKB on 21/11/2011 - 12:27
      +1

      What! That's terrible. Scoopon are the worst!
      I think they will probably tell you "too bad" until it's expired and then say "too late, its expired"..

      You should start this in a new thread as I would be interested to hear about other people who probably hold the same voucher and are having trouble booking into the same place..
      Keep us updated!!

      • The Red Baron on 21/11/2011 - 13:24
        +1

        Update

        To Scoopon’s Credit within an hour of my post I have just received an email my issue was escalated to a Team Leader and have been offered a Credit Voucher.

        It’s a shame about the Retailer’s attitude. Surely they would want positive word of mouth or return customers. I was willing to be very flexible, wait for a cancellation, take half a day annual leave or accept a booking when things were more quiet.

        • LKB on 21/11/2011 - 14:02

          Totally agree…
          Some companies don't understand that customer service is sooo important, especially in the beauty salon industry where people want to feel good!

        • arcticmonkey on 22/11/2011 - 10:53
          +1

          …Or in the group buying industry where people actually want to get what they paid for (a good experience).

  • peter05 on 30/11/2011 - 13:31

    In the past I used to load up on Scoopons and have them all printed out in the car. If it happened that my partner and I decided to eat out we'd just flick through them, pick a place, call up and book. If no room was available (rarely) we would simply choose another one. Having coupons from all over the city helped a lot as you were never too far away from a restaurant with a good deal.

    I can't say that my experiences were without fault, but out of the 25+ Scoopons I have purchased (not all for food), I have only had 2 "fault" experiences with refunds from Scoopon issued. I have significantly reduced my purchasing from these websites due to all the bad feedback, I don't want to risk being caught in the same situation as other posters here. However credit where credit's due, the occasions where I could reasonably justify that I wasn't receiving what a reasonable person thought they were purchasing, I would ask for a refund and Scoopon haven't failed to comply yet. I also have not had the displeasure of having my emails lost.

    I have since changed my purchasing criteria for Scoopons. When in the past I would look at the menu to see if things appealed, whether or not you could actually reasonably eat the value of food without ordering 50+ plates/dishes and the general presentation of the establishment. I have now changed my criteria to things like whether or not the service rendered can have an impact with my presence there and whether or not this would affect availability. Things like restaurants, beauty treatments etc are immediately on this list. Not only are they offering you a discount, they have a missed opportunity from actual paying customers. Although I will admit all the food I have tried with Scoopon has been exceptional, I am unlikely to return to that establishment due to the prohibitive costs ($40+ mains). They make for a fantastic meal and a nice treat but it's a special occasion thing only.

    I have only been purchasing those canvas prints and photo books offers recently. I have to admit that the photobook was exceptional from 123cheese and their standard price is very high but on the very special occasions it would be considered a purchase. The Scoopon offered is substantially discounted, my custom does not significantly affect their normal day to day operations (putting extra book through the press) and so I deemed it a "safe" purchase.

    It's a pity that I have to make these kinds of decisions prior to purchase and others may not be so wary of consequences of selling 3000+ coupons for a small noodle box restaurant in the city…I've tried to be impartial and I'm neither spruiking or rubbing salt in the wounds of those affected by bad customer service from Scoopon or establishments, I have yet to come across these at the moment (cross my fingers). My past posts also highlight the same issues and points

    • voteoften on 22/12/2011 - 23:05

      peter05 - I take slight umbrage at your referring to non-voucher holders as "actual paying customers'.

  • mecinta on 19/12/2011 - 12:32
    +1

    I ordered two vouchers for a massage on the 11.12.2011 and they charged me for three. I only bought from Scoopon because I was recommended to do so by a friend. I was going to buy from Red Balloon… I really wish I had now!

    I have been trying to get someone to respond to me for over a week now. I have sent approx. 10 emails all stating for them to contact me. I have already emailed their contact us email and in an attempt to have someone respond to me I have joined this forum!

    The customer service is CRAP! They just ignore things they don't want to deal with.

    I have several contacts at Chanel 7 and have sent 5 emails today to the contact us email address stating if I am not contacted in the next 24 hours I will bring the whole thing to the attention of the media and consumer affairs. I have never had to use this as a threat in my whole life! But seeing as it is Christmas and the news is slow at the moment a story like this will be very satisfying to today tonight!

    I want my money back!

    • AssociatedScoopon @ Scoopon on 20/12/2011 - 15:14

      Hi mecinta.

      Do you have an email ticket ID we could pass on to the customer support team for follow up?

      Thanks.
      Team Scoopon.

      • kreceveur on 21/12/2011 - 09:15

        I have sent numerous emails to you customer service centre to enquire the whereabouts of my scoopon which was purchased 2nd Dec. I have had no response except for an email telling me I will receive a response in 2 days – which I haven’t. Please respond to my emails my ticket ID is OHV – 467945

  • kreceveur on 21/12/2011 - 09:15

    I have sent numerous emails to you customer service centre to enquire the whereabouts of my scoopon which was purchased 2nd Dec. I have had no response except for an email telling me I will receive a response in 2 days – which I haven’t. Please respond to my emails my ticket ID is OHV – 467945

  • imsmaxpayne on 10/07/2012 - 15:38
    +1

    I have bad bad experience with SCOOPON – they are Scam Artists and have absolute no respect for money paying members. They said it to me loud and clear that their only priority is to promote business and thus if their paying member is cheated they care less about it.

    They have terrible communication methods and i suspect foul play in their problem
    resolving procedures, they treated me like a dirt and their company is
    an unreliable to do business with.

    I hope good business are looking at this forums and would stay away from them as would the paying members.

    Well coming to how i was cheated and treated like a dirt – I took scoopon of wheel alignment from respectable company, i went to one place after taking appointment, to my surprise i was told it will take 1 and half hour to touch my car and was also told rubbish about my wheel size and i should have bought wheels from them etc etc. My mistake was i still went ahead and gave them keys and me and my wife went out for a walk, now he thought it will be one hour atleast till i return but to his dismay we were back in 10 min and had made up our mind to wait there, well surprise surprise – car was in another parking bay and i was told alignment was done as soon as i left. When i told its just 10 min i was given obnoxious reply that it was actually 30 min – rubbish and proof would be their cameras and they cannot give me any written report on my wheel alignment as it was not a part of deal. well a bit of argument went no where and i thought of complaining to scoopon and also the companies national complain centre.

    Again to my astonishment wheel alignment companies national complain centre helped me by giving me another go at different store where i was also given written report which clearly stated no previous wheel alignment was done. Before going to the national complain centre i wrote to scoopon help desk and i was told they talked with the cheat store manager and they are sure i got the service and i was the one who is telling lies as they are sure i took more than 30 to return and in mean time my car work was done. How pathetic are scoopon people who will not believe their paying member but will take side of their business partner to get more business. Infact they got the shoe on their face as the same company helped me and not them.

    Story is big and i have omitted many several details but plz anybody who is even reading this last line – SPEND YOUR MONEY WISELY AND STAY AWAY FROM SCOOPON – They are biggest scam artists around.

    I have $39 Car service scoopon in my account which is unused i asked them to after going through such bad experience to refund me my money – the idiots there said they are ready to give me credit note of my previous bad experience but cant do anything about the unused one – OK lesson learnt never ever i will give my one cent to this fraud company and spread awareness against this company which has no policy to give refund to unsatisfied customers and has no ethics or values.

    SCOOPON YOU ARE A SHAME TO AUSTRALIAN BUSINESS COMMUNITY

  • CodeI on 19/07/2012 - 15:01

    Hello SCOOPON **** SNAPPYSUMO.COM.AU the scam merchants. BUYER BEWARE!

    I am having real bad experience buying Scoopon from your site!. I bought a scoopon last month to print a Metal feature Print from snappysumo.com.au however their site went down and no contacts available. I have also tried their contact number (which is in my email below) many times without any luck. I left the voice mail so many times but no one contacted me back. I email them and received the attached ticket number but no one contacted me back past 3 days. This is wired and I am really disappointed with the site as well as you. I am not sure you guys do the legitimate check before you post the other business in your site and recommended people to buy scoopon from your site. Can I please ask you to refund my money as I don’t want to deal with snappysumo.com.au site anymore ? Please kindly advise when you see this commnents

    Your request (#118066)

  • pork chop on 30/07/2012 - 10:24

    Hello Scoopon Rep - Appreciate if you could look into my Open Request#123102.

    Many thanks…

  • baker bob on 31/07/2012 - 14:01

    My partner is addicted to the group buying sites, absolutely loves them but she has wasted so much time with Scoopon customer service she refuses to buy anything from them, even stuff I really want. Not good enough in an industry with low barriers to entry and plenty of competition.

  • pork chop on 01/08/2012 - 21:02

    I won't be buying anything from Scoopon never again, no matter how cheap it is. It's just frustrating, unpleasant experience and it shows they have zero CARE factor.

    For those who keeps emailing them regarding your case, this is the response I received from Scoopon and I quoted:

    "I apologise for the delayed response - our customer email requests system works on an oldest to newest basis, your multiple emails since the 29 July has updated the system and pushed your query to the bottom of the queue."

    As for my bad experience, I no longer wish to deal with them nor their products. I contacted my credit card provider to reverse the charge. With VISA Buyer Protection, my bank immediately credits back my account straight away and they will deal with Scoopon. When my item gets delivered (via auspost), I simply refuse to sign for it.

  • zenger on 05/08/2012 - 20:23

    hmmm

  • missbonnie on 21/08/2012 - 19:58

    DON'T BUY SCOOPON'S EVER

    1, I bought a voucher for a resume - the advertisement stated that the resmue would be delivered to your inbox within 2 weeks, I emailed my old resume, qualifications, job descriptions etc to the provider & received an automated response email that they had received my email - then naothing - i again sent a follow up email no repsonse - as it is now more than 4 weeks (ad said 2) I contacted Scoopon & requested a refund - sScoopon say they will not give a refund, resume is on its way.

    1. I voucher for a make up lesson - I made my appointment ages ago, 2 days prior to my appointment I receive an email stating that my appointment was cancelled & they only had 2 spots left prior to expiry of the voucher on x & y days. I can't go to those 2 days because I have work/study commitments - contacted Scoopon, was told too bad, will have to go on the 2 replacement times offered to me or forfeit my voucher.
      I did the right thing & booked way in advance - it is not my fault my appointment was cancelled & now becuase the voucher is close to expiry I cannot get another time when i don't have work/uni

    you buy a voucher for a service & when you can't even use the voucher you should get a refund!

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