Scoopon - Paid $472, received nothing

Laussiecleo on 26/02/2011 - 17:36
Last edited 26/02/2011 - 17:40

I tried to purchase some Scoopons last week. They had Laser Hair Removal packages, $550 worth for $59 (unlimited Scoopons could be purchased) so I selected to buy 8. 8*59 = 472.

On the Scoopon website - when I pressed the button to 'purchase now' - instead of telling me that my purchase was successful, it gave me a page full of technical error messages.

I checked my credit card and could see that $472 had been taken out of my available credit therefore thought the transaction may have been successful, but decided to email Scoopon to double-check.

I sent this email:

*From: xx
Date: Tue, Feb 22, 2011 at 11:38 AM
Subject: Did my purchase go through?
To: [email protected]

Hi

I purchased 8 Scoopons of the laser hair removal today (8 * 59 = 472), but as I pressed the 'Get Scoopon' button, an error message was returned.

In that regard, I do not know if the transaction went through successfully.

Can you please let me know?

My user name is 'xx'.

Thankyou*

When - after 24 hours - I'd received no reply, I wrote a follow up email:

*from xx
to [email protected]
date Wed, Feb 23, 2011 at 1:09 PM
subject Fwd: Did my purchase go through - $472

Hi

Can you please respond to my email from yesterday? (copied below)

I did not receive a confirmation email when I purchased the Scoopon and received an error message when I tried to purchase it, as per the below.

Thanks.*

A reply came through 4 hours later:

*"Team Scoopon" <[email protected]> wrote:

"Dear xx,

Thank you for your email.

Unfortunately, there has been a technical error and it appears your credit card has been charged, however your Scoopon vouchers have not been issued.

We sincerely apologise for this error.

Please forward us the following details and we will organise a request for refund for you.

  1. Email address which was used to make this purchase
  2. Last 4 digits of the credit card used for payment.
  3. Scoopon Deal Title.

Once I have these details, I will be able to cancel your Scoopon and organise a refund for you.

I apologise for any inconvenience this may cause.
Should you have any further queries please do not hesitate to contact us.

Kind Regards,
Team Scoopon *

I replied to this email within 30 minutes with the details they requested.

*From: xx
Date: Wed, Feb 23, 2011 at 6:27 PM
Subject: Re: [#PFI-746176]: Fwd: Did my purchase go through - $472
To: [email protected]

Hi

Thank you for responding. This is a very disappointing situation.

The email address is xx.
The last four digits of the credit card are xxxx.
The scoopon deal was for $550 worth of laser hair removal for $59. I tried to purchase 8 of these therefore the total was $472.

Please let me know when the refund will be processed.

Once again this is a disappointing situation as I would have liked that purchase.*

That was sent 72 hours ago now. I'm still yet to receive a response. Yes, I do check my Spam folder. I'm still yet to receive my refund. I've written two follow up emails and still nothing.

I wonder if and when I'll ever see my $472 again?

I will never purchase from this company again. A company without a listed phone number - I should have known better. I'm desperate now - this isn't a trivial amount of money and I'd thought long and hard about making the purchase in the first place. I wish I hadn't have made it.

Scoopon - if you're reading this - please process my refund!!

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closed Comments

  • mxyzptik on 26/02/2011 - 17:45
    +1

    I won't be using them if the matter is not satisfactorily resolved … also its a pity they didn't give you the vouchers - you would have thought they would have wanted to keep the money.

    I hope its just "slipped through the net" & fixed by Monday for you.

  • issh on 26/02/2011 - 17:47

    sc0opon will get to you soon(monday) hopefully!

  • PlagueistheCheap on 26/02/2011 - 17:58

    I think things would be ok, they wouldnt bother replying if they were going to rip you off. Either way if nothing heard by Tues file a dispute with your CC provider.

  • NotJustChickenDinner on 26/02/2011 - 19:05

    i had the same technical error and scoopon take ages to get back to you. mine still hasn't been sorted, but have a ticket number and if havent heard back from them on monday, i will contact them again.

    • Scoopon on 28/02/2011 - 17:36

      Hi dmchart,

      Can you please advise your unique ticket ID?
      We will pass on this information to our Support Team, so that they can look into your email and get back to you as quickly as possible.

      Kind Regards,
      Team Scoopon.

      • NotJustChickenDinner on 28/02/2011 - 23:33

        hi mr scoopon

        no need to check, got an email back today saying they were issuing a refund..

        thanks

  • gstfree on 26/02/2011 - 22:20

    Write a letter of demand as what you paid for were not properly delivered. If they do not respond within reasonable time, feel free to file this case to your credit card provider who will investigate this case further. You won't lose a cent.(you won't be liable for any interest incurred by the disputing amount)

  • aussiecleo on 27/02/2011 - 09:45
    +1

    Wow - thanks so much to all of you who've provided advice. Actually your words have made me feel a lot more positive about the situation as a whole - thanks again.

    I'll keep you up to date on the results

  • aussiecleo on 28/02/2011 - 13:30
    +2

    BTW I've now noticed that there is no longer a 'Reviews' area on the Scoopon facebook page.

    I'm still yet to hear from them.

    I'm going to write to the Dept of Fair Trading if I don't get my refund soon.

    • CuteChocobo on 28/02/2011 - 14:02

      Haha that page was taken down a while ago. Ever since they starts to oversell the services!

  • Scoopon on 28/02/2011 - 17:24

    Hi aussiecleo,

    Thanks for your post and bringing this to our attention.
    I have asked our support team to look into your email and get back to you as quickly as possible.

    We kindly advise that our email system works on an oldest - to - newest system. So if you have updated your original email with additional email, this will move your query back in the queue to the most recent time of activity. We kindly ask that you allow up to 48 hours for your query to be responded to by our Support Team as they work through the queries in order.

    We apologise for this delay, but our friendly support team will get back to you as quickly as possible.

    Kind Regards,
    Team Scoopon.

    • markis on 01/03/2011 - 00:54

      when will my bloody email and refund come about? it would be 3 months tomorrow that its taken you guys

  • Lenneth on 01/03/2011 - 01:02
    +1

    If I were you I would have called my credit card company by now and asked for a chargeback.

    • gstfree on 01/03/2011 - 16:32

      have to log in and give you a "+"

  • aussiecleo on 02/03/2011 - 08:29

    Ok so just letting you guys know I received my refund today.

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