Scoopon - the scam merchants. BUYER BEWARE!

I have sent Scoopon four emails (to: [email protected]) within the past three weeks but have still not received any replies- not even an acknowledgement. Their customer service is unacceptable. ALL I WANT IS A REFUND (see reason below), yet I haven't even received an automated reply with a ticket number. This has resulted in a loss of confidence in them but in all offers similar to the one I purchased. It has been off putting and this has to amount to a weakening of the entire group buying industry. So far Scoopon has had the most complaints and therefore I must conclude that they are a disreputable company that has zero customer service; they score zero out of ten for me and the many others who are in the same boat. Buyer beware!

This is a copy of what I've sent them already:

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Hi Team Scoopon,

I emailed your customer service email address with a complaint regarding a recent Scoopon deal but have STILL not heard anything back. Seeing how many desperate people are complaining on here, I guess it’s because you’re trying to deal with all the complaints. Anyway, below is the email:
Hi Scoopon team,
I would like to make a complaint about the recent Scoopon Korean BBQ Side Deal.

Firstly, IF you found any parking, it was restricted to an hour.
Next came the nightmare. They falsely advertised a banquet for two with 5 courses; instead they gave both of us miniscule amounts such as two peelings of pumpkin, two peelings of potato, quarter piece of onion, two thin-sliced mushrooms, half-cup rice, two scallops, two prawns, 8 strips of thinly-sliced beef the size of 2x4 cm, half teaspoon of two dipping sauces, two scoops of ice cream the size of half a golf ball.
We estimated the total cost of the ingredients would have most certainly not exceeded $8 yet we paid $50 for this at a supposed discount.
The lettuce in the salad was rotten. When brought to the attention of the waitress, she merely half-smiled and “apologised” with no attempt to rectify the matter.
She wiped our table with a cloth that appeared to have never been washed, and stunk out the table, making it unbearable to sit at.
It is certainly THE worst restaurant we have ever “dined” at. We would have been better off going to Hungry Jack’s and having a greasy whopper for $5 instead.
I would not wish my worst enemy to experience this culinary nightmare.
To top off this wonderful night, I arrived home with a stomach ache.

Other people have complained about this on Urban Spoon also:

by Donnie Lam (1 review)
January 12, 2011 - Doesn’t like it
Barely a pass on traditional Korean fare.
2 people recommend this review

Waste of money for scoopon
by Fred (1 review)
February 13, 2011
Used a scoopon for supposedly two people at just under $50. This is the first time that I can remember after eating their three course meal that we left and went to order a pizza.
Whilst the food was O.K., far too westernised and tiny portions. Looked nothing like the scoopon pictures that were shown. Supposedly a value of well over $100. Lucky if the food content was $10 in total.
Whilst can’t complain about the staff who were friendly, value was very poor. Should have guessed that whilst there, five other couples were there as well, with only one not using a scoopon.
2 people recommend this review

Dissapointing to say the least…
by D (7 reviews)
February 15, 2011 - Doesn’t like it
My boyfriend and I bought a Scoopon voucher, we went there for Valentines Day.
The waiter could not find our booking, we then got a table next to the fridge which the waiters kept on opening.
The food portions wer TINY, and I mean TINY TINY TINY! I would have rather pay more then be served these tiny meals. They gave us the smallest cube of butter so most of the food kept sticking to the pan.
I have bought loads of other vouchers from other sites, and have had mostly good experiences. This is by far the worst,
The food kept coming LATE LATE LATE! The waiters kept saying ‘sorry’ ‘sorry’ ‘sorry’ but it was just pathetic. We did not stay for the dessert as based on the entrei and mains there was no point.
I would not recommend to anyone, it was a complete waste of time. It is a RIP OFF for what you get.
Whe I got home I was sick, so for me its a NO NO NO.
1 person recommends this review

by Leo (2 reviews)
November 18, 2010 - Doesn’t like it
Poor service and terrible food
3 people recommend this review

I demand a total refund. Just as you use social media to publicise your deals, so will I use social media to warn people about this horrific Scoopon deal and false advertising — which is against the Trade Practices Act by the way.

I will also be complaining to the health department about the many unhygienic practices that the restaurant had.

Scoopon needs to hand-pick their clients otherwise customers will leave in droves and take their business to one of the 20 other group-buying sites. As a result of this, we have lost complete confidence in any restaurant Scoopons.

I look forward to your swift reply.

I also sent a query regarding not receiving two referral credits ($20 in total) weeks ago, but surprisingly, I still haven’t gotten a response.