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has anyone else had any dramas getting a refund for a non redeemable scoopon? im not at all impressed with the support. any ideas on how to go about a refund.
Scoopon Problems - Getting Refund for Non-Redeemable Coupons?
markis on 09/02/2011 - 15:37
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Hi All,
I've been chasing Scoopon for a refund on 2 unused Bisq vouchers for nearly 2 months now but still haven't received anything. I originally emailed them directly with no luck so I lodged an enquiry through there website and got a ticket number and a short response from them requesting for further information which i had given them in the first place. Since then i have not heard anything back.
This is what i wrote in my email:
"Hi,
I request for a full refund for 2 vouchers and have listed the reasons as below:
1. Scoopon number/s: 4986238662273-1 and 4986239162273-5
2. Barcode number/s (printed just below the barcode): 0120437 and 0120455
3. Email address which was used to make this purchase: [email protected]
4. Last 4 digits of the credit card used for payment: xxxx (Visa) or xxxx (Amex)
5. Scoopon Deal Title: ALL-YOU-CAN-EAT Brazillian BBQ at Bisq Bar and Grill! Delicious!• The contact phone number provided on the voucher is always unattended making it extremely difficult to contact them and make a booking. I eventually got hold of them by going through an alternative number listed on their website.
• I have tried numerous times to make a booking for 2-3 weeks in advance but have always been unsuccessful as I was told to call back closer to the date. However this is unreasonable and I end up with no booking.
• The conditions on the coupons did not specify that the voucher can only be redeemed on Fridays and Saturdays.
• For period of time between December 2010 and January 2011 the restaurant was closed and their website specified that all coupons be honoured and expiration date extended. However, I have contacted them today and was advised that it won't be extended.Due to the difficulties in booking because of the restrictions imposed by the restaurant which were not clearly specified in the conditions of sale and their questionable business conduct, I am no longer interested in redeeming my vouchers. Hence I request a full refund for both vouchers!
I've attached a scanned copy of the 2 vouchers with this email for your reference."
Mr Scoopon, if you see this post please respond urgently before i go to the ACCC! You are clearly in breach of the Trade Practices Act.
My ticket ID is UHP-471492.I am unfortunately a victim of the scoopon scam. i have purchased a $59 salon treatment, the salon is not answering and the one time i got through the girl said her computer was down and she would call me back, and obviously she never did. This is the first time I have bought something online and from scoopon and I will never ever do it again. All i want is my refund. This is disgusting that this sort of thing is happening in this day and age, in my opinion Scoopon is like any other internet scam. I will make sure that if I don't get my refund promptly i will be going to consumer affairs. And i will never recommend Scoopon or Platinum beauty in Adelaide ever again, even though I have been a client of theirs previously.
Does anyone have any advice on how to possibly get my money back promptly????
Hi Adelaide Never,
Have you sent an email to our customer support team via [email protected]?
If you have, please allow up to 2 business days, for our support crew to respond with more information.
Our team will endeavour to get back to you as quickly as possible.Kind Regards,
Team Scoopon.And post your ticket number in the thread I started.
It's a hard battle guys. 3 months but I finally got my refund. Thanks scoopon.
I email to scoopon a week ago but still not received any help to respond from Scoopon
On 24-25 Jan 2011, I bought 6 vouchers from deal 1468
Appetizer Thai Restaurant. .I have just used 3 of 6 vouchers from this deal. The 2
previous times, the menu for the voucher's order were the
same with the one they offered on the website. However, this
time, 13th Apr 2011, I booked and went to the Appetizer for
dinner, they gave us the totally different one and limited
order (5 courses in total) within this new menu (which range
of the main courses and other side foods were much fewer
compared with the full menu offered on the website) which
completely different from the full menu which is advertised
on Scoopon. I also took the pictures of the menu and
attached with the email, please find the attachment for
proof and reference. I got experiences from the other deals
from the other restaurant which is stated clearly it is
limited 10 course from the deal not after a while and change
it which can be checked from my account also.According to the terms and conditions of www.Scoopon.com.au
about the complaints and problems,12.7, we talked to the
manager of Appetizer to seek for the explanation about the
unnoticed change on the services, and they claimed that the
owner already have reported and got approved from Scoopon.
Hence, according to the term 15.2, the products/ services I
received was not the one Scoopon advertised on the website,
for this reason, I email to seek for the explanation and
request the refund from Scoopon for the total 3 unused
vouchers which will expire 27 July 2011.If any above actions that I requested is not taken, I will
take further actions and report to Consumer Affairs Victoria
since for the deal, Scoopon misled the consumers by
advertised the deceptive products and breached the terms on
advertising and marketing of Australia.For further proof and claims, I went with my friends and
they can be the witness for the breach of contract from
Appetizer Thai Restaurant. And I also downloaded and backup
all the data (including the menu links and offer from
Appetizer Thai Restaurant) for further
actions.I am looking for the proper explanation and action from
Scoopon. Thanks for yor time and supports.PS: I hereby enclosed the links of the deal as reference
http://www.scoopon.com.au/deals/1468/just-39-for-110-of-deli…The menu link- http://www.scoopon.com.au/Assets/pdf/AppetizerMenu.pdf
The new menu is attached with the emailWell documented complaint.
You might consider doing the following:
Adding your ticket number to the post, otherwise Scoopon might waste your time by asking for it.
Including your voucher numbers in the email to Scoopon. Block those out in your post.
Including the last four digits of the credit card used to purchses the vouchers in your email to Scoopon.I really look forward to seeing what sort of response you receive.
Has anyone received an apology from Scoopon? Especially those hit by the Golden Bucket?
Well documented complaint.
You might consider doing the following:
Adding your ticket number to the post, otherwise Scoopon might waste your time by asking for it.
Including your voucher numbers in the email to Scoopon. Block those out in your post.
Including the last four digits of the credit card used to purchses the vouchers in your email to Scoopon.I really look forward to seeing what sort of response you receive.
Has anyone received an apology from Scoopon? Especially those hit by the Golden Bucket?
Very well written out. It's a shame people have to come to a public forum before they get a response though.
Hi Happy Buy,
Can you please advise of the ticket ID that you would have received in the auto-response from the support email system?
We will ask our support crew to investigate the matter as quickly as possible, if they have not already responded to your query.
Kind Regards,
Team Scoopon.
Scoopon Redemption Trouble
[#RJC-119092]: isssue with Appetizer Thai Restaurant
Sat, 4/23/11 7KB
ReadScoopon Redemption Trouble
[#PVU-534021]: isssue with Appetizer Thai Restaurant
here are the 2 emails I sent to Scoopon.
pls check and refund for me asapwow reading through all these complaints i'm seeing two main issues here
1 - poor to no customer 'service' from scoopon - including the repeated 'loss' of emails sent - one or twice might be genuine loss or accidental deletion - this many times makes it seem deliberate or incompetence
2 - the suppliers treating scoopon customers as freeloaders, nuisances or a quick way to make an extra buck without having to do a thing. The many cases of services not being supplied along with the difficulty in booking the services in the first place lends credence to the 'extra bucks' theory.Not only will i not buy any scoopon deals, i, in addition, would NOT consider purchasing any services from the businesses that can't be bothered with their scoopon customers. Whether they like it or not, they offered the services via scoopon and if they treat that segment of their customers that way i don't want to know how they treat the rest of their customers.
Don't offer if you are not going to follow through. It's bad for your business and therefore, in the long run, bad for your wallet. Why? Because whilst some of your scoopon customers might have become regular customers given good service, the word-of-mouth effect of your bad service will do far far far more damage in the long run.
I was just at Bayview Day Spa in Claremont/Perth and they said that they had about 10 difficult customers out of more than 2000 vouchers sold. Some women are not suitable candidates for the vouchers they have bought and Bayview simply offers them another package instead. They are very high quality and have gained repeat customers from their Scoopons. This with a 90% discount on the regular prices. They have shown customers kindness, flexibility and good value and the Scoopon customers have responded with repeat custom at the normal prices.
insanityrules: I've been reading through this thread in the last hour and came to the same conclusion as yours. I bought one scoopon before and luckily there was no hassles but wasn't the best either. But I will never buy any coupons from any sites eg. cudo, scoopon etc…
Hi insanityrules,
Thanks for your post, we always appreciate feedback on areas that we can target to improve on.
Our email system handles thousands of emails per day, and our support team can find it tricky to track down a particular query without the ticket ID (We are not permitted to ask for personal details in public forums) The reason that we ask for the ticket ID is that we can pass this information on to our service team. Our Support Team does not monitor online forums such as OzBargain or Facebook - as they are not able to provide support via public forums.
We ask for the ticket ID, to pass on to our support team who will investigate the matter and try to bring about a satisfactory resolution as quickly as possible.If for any reason, our deal partner is unable to honour your Scoopon due to closure, or is not providing the service listed we are more than happy to assist in bringing about a resolution.
Scoopon.com.au is committed to our community and members, and we are striving to improve our customer support. We have already implemented a number of new systems which should help in minimising response times and other areas such as the quality and delivery of services.
Kind Regards,
Team Scoopon."Our email system handles thousands of emails per day"
How many employees do you have to handle these thousands of emails per day? Is it enough to provide a satisfactory level of customer service?
How many names do we have for Customer service employees? There's Frank and Michelle. That's two. Any others??
Hey, I have the same problem too! Scoopon's support and also the [email protected] are not responsive at all!!! I did not get reply from scoopon at all even though I have sent 10+ emails to the support. My ticket id is VZQ-645604. I have recently purchased the voucher from danks beauty, however I could not contact them at all, nor do they respond to the online booking!!! I even dropped by their shop, however failed to enter as it has security lock. I have called many many times and there is only the automatic reply telling they are currently busy with treatment. I checked the discussion board on scoopon facebook, I found another purchaser also have the same problem, but scoopon did not reply to the comment at all!!
Hi lovelysnow,
Thanks for your post.
the info and [email protected] email addresses are not monitored by our support team - all links and information provided by Scoopon will refer users to [email protected]
Our support team will endeavour to respond to your query as quickly as possible.
We kindly ask that our support system works on an oldest to newest system, so if you update your ticket with extra information - this will move your query to the newest date (and possibly delay our staff from seeing your question). We appreciate your patience while our team gets back to you.
Our support team cannot provide customer support via public forums, so we kindly ask all queries be sent to [email protected]
We have passed on your details to our Support Team, so you should be receiving advice as soon as possible.
Kind Regards,
Team Scoopon.that is almost laughable
paraphrased:
support team does not monitor [email protected], instead customerservice@scoo…
so who monitors support@scoo… is it the customer service team?
So who removes posts off of Facebook?
The posts are still on the facebook pages.
Many people have had their comments or been removed the page is what voteoften is referring to. We get no answer to this at all. I asked if i was getting a reply today and was removed.
Maybe your "customer service team" should get onto that.
I recommend you logde a compliant with consumer affairs and your bank as i have. SCOOPON can take a while to refund due to their inneficient complaint handling system. I have been waiting for a refund for over a month. The email reply system is so frustrating it is beyond belief. As i have said in other threads, I will not recommend SCOOPON to anyone due to the lack of customer service and the inability to notify voucher holders of issues with GOLDEN BUCKET. Good luck with your refunds.
They also did not notify voucher holders to the fact that The Chimney in Northbridge had closed down a day or two after the vouchers were sold. Wouldn't it be easier for them to just refund everyone in one fell swoop than deal in refunds in dribs and drabs. They also keep seem to change the info required to get a refund so as to drag it out longer. How stupid. It is a waste of their own employees time.
Hi mans55,
Can you please advise the ticket ID - we will ask our support staff to follow up immediately. We should have no emails that are waiting on a response for the time you suggest, so we may not have received your information, or possibly our response may have been blocked.
Either way - we'll have the support team sort it out for you asap.
Kind Regards,
Team Scoopon.
I was hoping not to join the long list of other complaints on here as I have actually had mostly pleasant dealings with Scoopon - up until I ran into a Scoopon provider problem! I initially received emails back responding to my request and also saying I can get a refund and to provide details… since then I have not heard back and that was on 14/4/11 … this is over 3 weeks ago and totally unacceptable. I have continued to email Scoopon and have had nothing back at all - I am really disappointed in the lack of customer service shown here and just remember - if we dont buy then you dont have a business Scoopon! FYI my reference is DRO-521789 and 'Michelle' initially contacted me back…
I think this is why a chargeback should be attempted in the first instance. Don't wait. It may be too late!
Hi tmac,
We have followed up with our accounts department and can confirm that your cheque has now been sent. You should receive this in the next 3 - 5 working days.
Kind Regards,
Team Scoopon.
I'm pretty sure scoopon must being going out of business. They are refusing to honour reasonable requests for refunds. I wish someone from scoopon would help me resolve my issue
Hi d3vi8r,
Can you please advise the ticket ID of your query that you sent through to [email protected] (will look like ABC-123456). I will have our support team investigate your query.
Unfortunately, we are not able to provide support through a public forum due to privacy policy, so we kindly ask that you email us at [email protected] to assist you further.
Kind Regards,
Team ScooponMy ticket ID is SAQ-955614. This still remains unresolved and I'm very unhappy with the service I have received from Scoopon
The experience with scoopon is really bad. I remembered I first purchased voucher from livingsocials and I get refunded by merely telling them I could hardly make a suitable appointment with the provider. I was refunded without further pursuing with the issue. Today the provider finally called back to me regarding my online booking a month ago. Seemingly it would have been the pressure from scoopon. However the lady who dropped me a call was really treated me in an undue tone. There aren't good date anymore for me to choose. Next available weekend is next year, while next avaiable night time is on sept. She was like forcing me to make a booking and when I asked whether I could cancel, she told me I could ask scoopon but it was unlikely as scoopon terms and conditions state subject to availability. When I was struggling to choose a date, she was getting impatient. When I requested her to tell me again about the available date on a particular time, she was annoyed and kind of blaming me to have made her re-search the database. I can't imagine how good the service will be on my time of appointment. I made the booking right on the date stated on the coupon and even called up the company several times, they did not pick up call and even not respond to online booking. If there aren't any available date on weekend or night time, they should have stated on the voucher! If I failed to contact them at earliest possible time, what about other customers? it just makes me understand that there is no available weekends or night time on recent months even before the deal was advertised. Well, the providers of scoopon could just accept huge amounts of purchasers without providing proper services as scoopon is not liable to this.
"I remembered I first purchased voucher from livingsocials and I get refunded by merely telling them I could hardly make a suitable appointment with the provider. I was refunded without further pursuing with the issue. "
Probably why there are hardly any Living Social complaints on here and why there are so many Scoopon complaints.
Yea. It is really terrible. I referred buyer and did not get any bonus added in my account too!! I emailed them and no response any further. I did it with mydeal.com.au before and the bonus appeared in my account right after my friend purchase the deal. It doesn't seem to me that it is a reliable dealer. Terrible, I have just found so many problems here. Take the lesson!
We bought a deal of course because we would like to have it; Do we bother to drop the deal to make them trouble? Definitely not! They are now making us trouble to have bought the deal. What a hassle to struggle for redeeming the deal. If there is no refund from unsatisfactory quality of service, the provider might just piss off the customers, without any liability? Is this the aim to promote the deal?
Scoopon and The Cut above hair studio are an absolute disgrace.
Contacted them via email in Feb with another follow up email shortly afterwards but to no avail and NO response.
I will be contacting Consumer protection today, poor customer service.
It is only a matter of time before this is brough to the attention of the media.
Scoopon if you want to contact me regarding this issue please do so - this is doubtful.
Ticket ID: XCR-851734
Hi feelingcheated,
Can you please advise the ticket ID of your query that you sent through to [email protected] (will look like ABC-123456). I will have our support team investigate your query.
Unfortunately, we are not able to provide support through a public forum due to privacy policy, so we kindly ask that you email us at [email protected] to assist you further.
Kind Regards,
Team Scoopon
Erm… they already wrote their ticket id… XCR-851734
The ticket number is on the post you just replied to!!!!!!!!!!!!!!!!!!!!!!!
Hi feelingcheated,
Our Customer Service department has contacted you in regards to your inquiry.
Our customers are our number one priority and we hope that you have been able to reach a satisfactory resolution on this ocassion.
Kind Regards,
Team Scoopon
Did the Scoopon rep even bother reading the feelingcheated's post?
"Ticket ID: XCR-851734"
You guys need to be more diligent.
What did The Cut Above do (or not do)?
What state are you in?
I received refund from Scoopon yesterday, thks scoopon :)
Great result happy buy. Did you get a refund for 3 or 4 of your Appetizer vouchers? Hopefully they will refund anyone who now compains abot this restauarnt changing the rules.
I, like many people feel totally ripped off by scoopon, I bought a beauty spa voucher with, Beauty Body Wellness spa at Miami, and was keeping it for a special occasion, I tried to redeem the voucher 3 weeks before it expired and was told they were booked full and I could not make a booking before the expiry date, I told them I could come any day of the week and at any time over the next 3 weeks, but they still would not book me in, after ringing back to complain, I was told that I would be put on a waiting list for any cancellations that they had. Of course I never heard back from them. When I phoned to find out why not, I was told that I could pay an extra $50 to extend the time I could use the voucher, something I could not afford! I contacted scoopon and made a complaint only to be told tough luck, nothing they could do now that the voucher had expired, and I should of used it sooner. Basically the expiry date on voucher means nothing, the true expiry date is when ever the business is sick of taking scoopon vouchers. They should not sell so many of them if they are not able to honor them all. I will never again waste money with this site.
Report it to your dept of fair trading/consumer protection. You have a moral duty to do this. Complain about both the business and scoopon
Hi djbog,
Can you please advise your ticket ID, and we will have our Customer Support Leader review your query.
We kindly ask that if you are experiencing issues in redeeming your Scoopon vouchers that you contact the support team as soon as you become aware of potential issues. Once the Scoopon voucher has expired, the ability of our team to provide assistance is somewhat limited - however, we would be more than happy to have the team leader review your query.
Kind Regards,
Team Scoopon.
haha. i get about 10 notifications every few days from this thread. i must unsubscribe. but keep posting on here your issues and im sure scoopon will sort you out… eventually.
So it happened to me too. Have been totally ripped off by scoopon. I'm so disappointed with their service and I can't believe how rude they are. I had a scoopon for a massage, which is expiring in 1 month. When trying to book the deal the provider replied saying "Unfortunately all spots have been booked out til the expiry of the voucher. The only option is to place you on a waiting list. If you want to get a refund you can try but you will need to contact scoopon about it as they handled the payment with you."
When I wrote scoopon their response was:
"Thank you for your email. All Scoopons are sold subject to availability, as Scoopon does not manage the redemption process, we are unable to guarantee that you will be able to make a booking on your most desired date. In line with our standard terms and conditions, we are unable to offer a refund of your purchase cost. We kindly suggest that you contact the deal provider to secure a booking on the earliest available date so that you may redeem your Scoopon. Or, if this is not suitable, you may gift your Scoopon to a friend or family member as all Scoopons are transferable."When I tried to explain that I can't gift it or use it at all since the seller is booked out (still with a full month to go) this is the next response I got, which frankly just shocked me;
Unfortunately we are unable to assist you any further. Being so close to the end of the validity period it is understandable that the deal provider may be harder to contact and also fully booked. In future we kindly suggest that you make you bookings well in advance to avoid disappointment.
Should you have any further queries, please do not hesitate to contact us."Seriously, one month is too close to book a service?
The seller should be able to provide service at a quantity sold by scoopon - alternatively they should have limited the availability of the service - as some sellers do.
As the organiser of this deal, I expected them to solve this issue - either extend the validity of the deal or refund it. This especially since the seller was the one who said it is scoopons responsibility!Just amazed by this really. WORST customer service experience of my life!
BEWARE.
Hi JaneLocke,
Can you please advise your unique ticket ID that you would have received when you emailed to [email protected] ?
We will ask our support crew to review your email and contact you asap.
Kind Regards,
Team Scoopon.
Dont buy Scoopon vouchers at Lezzet Restaurant.. they dont accept reservations for scoopon vouchers.
SCAM!!
A business (ie. Scoopon.com.au) that doesn't supply their phone number can't be plausible.SERVICE??
An Email only alternative is so ineffective and ultimately NOT good customer service at all.MY OWN ISSUE!
I have had problems with goldenbucketcleaning.com.au with no response at all after trying to redeem my "scoopon" and no response from Scoopon via email. And if SCOOPON is reading this, don't even bother sending me a lame "please contact our customer service on BLAH email address" because I am all too certain it will be a fruitless waste of my time and energy.MY 2 CENTS…
Pull your head in Scoopon. You need to "screen" your cashcows (the businesses you enlist) much more closely and have cut off points so that businesses aren't inundated with scoopon customers.
I suggest you rethink your business strategy, get a phone number and get some decent customer service happening.
Play fair, Scoopon!!Hi PhotoGal,
Did you receive a confirmation of receipt email when you contacted [email protected] -
Our Support Team is responding to all emails within 2 business days, so it may be that your email filters have blocked our reply. If you can let us know the ticket ID that you would have received (it will look like ABC-123456), we will be able to get the support crew to get in contact with you asap.
Kind Regards,
Team Scoopon.
SO I've finally given up talking to Scoopon
I made a complaint with Consumer Affairs Victoria and I've given them the entire communication thread.
It's going to be interesting to see how this plays out!
Scoopon is definitely a scam… there are so many complaints on the Web and in particular here on OzBargain!
I too was ripped off with one of their deals. It was for lunch at the Wine Underground in Adelaide. The deal was for lunch(12-3pm) Mon - Sat. Given that I work on weekdays I could only redeem it on a Saturday… which I thought should be easy enough to do… Man was I wrong!
I tried making a booking with them around 5 times on numerous occasions over several months… each time I was firstly asked if I had a Scoopon voucher and on replying "Yes" I was told that they were fully booked out!
I will be advising everyone I know to stay well away from Scoopon. I will also be considering taking this matter to the ACCC.
I have provided the correspondence below for anyone thinking of buying anything from these dodgy guys:
.
Thank you for your email.
We’ve had a lot of back and forth with Fair Trading and after all that, we can confidently say that we’ve acted within our rights in denying a refund.
Each customer is responsible for the use of their Scoopon, including redemption. We can certainly help you out when possible, but securing a booking in the last week or two of a 6 or 12 month redemption period is cutting it extremely close.
At this stage, we’re nearly at the end of the validity period. We regret that you didn’t redeem your Scoopon in line with our Terms and Conditions, but we can’t take on accountability for slim booking availability in the final weeks. With this in mind, we must deny your refund request.
We understand that this isn’t ideal for you but we hope you can see where we’re coming from.
Should you have any further queries, please feel free to contact us.
Kind Regards,
Samantha
Team Scoopon
Hi Samantha,
FYI, I did not leave it till the last week or month before the expiry date. I have tried on numerous occasions to redeem this voucher from when I purchased it. It seems as soon as the Deal Providers hear that we have a Scoopon voucher they treat us differently. I have had this issue with numerous other deals purchased from you guys! I am pretty sure that in this particular case, the Deal Provider only allows a certain number of Scoopon vouchers per day (especially on weekends), and provide preference to normal customers over us Scoopon members. It is nowhere stated on your website or vouchers that this will occur.
You can not expect to sell us vouchers which the provider can not or is not willing to provide. Where is this money going if the vouchers are not redeemed? If you take a look at my account you can see I have purchased around 11 vouchers from you guys and as a loyal customer I think you would appreciate the fact that I would expect a more compassionate response than you stating you are well within your legal rights to refuse a refund.
Could you please reconsider refunding this voucher?
Thank you for your email.
We have passed on your details to the deal provider as they said they might be able to assist you in redeeming your voucher despite the expiration date.
We have asked our deal partner to contact you directly in order to resolve your query as quickly as possible.
Should you have any further queries, please feel free to contact us.
Kind Regards,
Samantha
Team Scoopon
Hi Samantha,
I have not yet heard from The Wine Underground.
FYI, when I tried making my last couple of bookings, they said that they were booked out, at which I complained to them that I had been trying to use the voucher several times now and that each time they were telling me that they were full and couldn't fit me in. They told me someone would contact me to discuss this and try to fit me in. I have never received a call to this day.
This is why I contacted you guys! I am highly doubtful they will contact me as you mention in your email.
Thank you for your email.
We confirm that yesterday we passed them your details. We kindly suggest you to allow them more time to get in touch with you.
Should you have any further queries, please feel free to contact us.
Kind Regards,
Samantha
Team Scoopon
Hi Samantha,
Just wondering how much more time you would like me to allow for these guys to get in touch?
Thank you for your email.
We kindly advise that our support team needs to be advised of any issues that you may be having in redeeming your Scoopon, as soon as you begin to have troubles. We first received contact from yourself just 2 days prior to the expiry, which has not allowed us sufficient time to find a resolution for you. Once the validity period of the voucher has lapsed, we are not able to assist in providing booking help, and are unable to offer a refund of the now void voucher.
Unfortunately, once a Scoopon has expired, Scoopon is unable to assist in providing a refund of your purchase.
Once the expiry date has been reached, the deal provider is not obligated to honour your voucher.
Scoopon is unable to force a deal provider to accept your voucher, as it no longer carries any value once the validity period has finished.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Max
Team ScooponNot good enough. I would certainly be escalating to Fair Trading.
I am currently communicating with Team Scoopon to try to get a refund for a TheJam Bistro Scoopon in Adelaide which is about to expire. I have been trying to ring to make a booking since Easter, and have never managed to get through on the phone. All of my emails have either been bounced or ignored.
After reading this forum… I'm tempted not to bother trying to work it out with Scoopon but to asked my credit card provider to do a chargeback, then make complaints through Consumer Affairs and ACCC. Has anyone ever been able to get through to TheJam Bistro either by phone or by email? I have wasted countless hours trying to get through to them - have they closed down? If they are still in business, how on earth do they ever take any bookings?
Scoopon - I know you are watching!!! I feel so ripped off, please refund my purchase price. (ps, my ticket ID is XAJ-265087)
JAM - They are still open, I went their today for lunch, it was awesome (sorry).
3 weeks ago I booked it - first I got through and asked to get a dinner booking - no go all booked out. I got offered lunch, so I had to check with the missus yep, but then it took 5 phone calls to get through (Id recommend just before 6pm service if you want to ring them, they close between lunch and dinner). Anyway we got the booking. My parent rang them the next day and they couldn't get onto our table, they went yesterday instead, and loved it.
Anyway while we were there they were very busy, even turning away walk in customers. Someone with a scoopon fronted up and tried to make a booking - I think they got told too late everything is booked out.
Moral - book early, restaurants do get booked out. If there is no room, there's no room. The process is annoying for those who leave it too late, I'd be angry if I was in that boat.
Hopefully you will have better luck with other vouchers.
I have been trying to call them since Easter. I have left phone messages that weren't returned, and sent emails which were not answered. I have made more than 200 attempts to call them. I would like Scoopon to take some responsibility for the problem, they are quite disinterested in the issue and are just trying to stall me until the Scoopon expires.
Thanks for letting me know that the restaurant is still open for business - all of this publicity can't be good for them though, unless they don't actually need any new customers. I certainly don't appreciate them never getting back to me for over 3 months - surely they could have fitted me at some time since Easter!
that's what they do. they just sell vouchers and don't care if you cant use them. if you try contacting them they show no interest or care! they only communicate by email and you are correct they try to stall you until the expiry date or close to it when they eventually tell you they can't help you out!!! I am never buying from this rip-off artists again and advising everyone I can to stay well away from them. You should do the same.
Hi rapideye,
Our Support Team has advised that they have resolved your query.
Have yo received our email with more advice regarding your concerns?Kind Regards,
Team ScooponRefund received in full, thank you Scoopon.
And thank you also to this wonderful forum for making everything possible!
Ok so here is my ongoing saga with Scoopon. Back in Dec 2010 i brought 2 scoopons for Benders Bus Tours for a Barossa winery tour and lunch. You have to book via the website so as a working single mother i sent this tour company the 2 days each fortnight i could go. I was booked and cancelled for 2 different tours. I then sent my availability for the next 3 months. again i was booked and cancelled. At this point i was annoyed to say the least and i emailed Benders bus tours stating simply 'are you mucking me around because i am a scoopon customer' This jerk Brendan then proceed to ring me from work (taken from the bottom of my email) and abuse me for upsetting his receptionist WTF????? 6 booked and cancelled tours later i am taking scoopon to consumer affairs as 4 times they have refused to refund the money.
Hi Serina, It sounds like you are absolutely entitled to a refund - this kind of thing is happening too often to consumers who buy these online coupons in good faith. I don't blame Scoopon, but they do need to realise that it's your money and you have rights as a consumer. Perhaps they need to have more control over the companies they do these deals with. Whatever, it's not our problem though, even if the Scoopon has expired and you are able to prove that your problem started before the Scoopon expiry date.
This is definitely the place to resolve your Scoopon problem. They said no to my refund request over and over (see my posts above) until they read my posts on this forum… magically within a few days my problem disappeared with a very kind offer of a full refund. And just today I noticed that the refund has appeared in my account.
You just need to post your problem on this forum complete with Scoopon complaint ticket number so the watchers at Scoopon don't have any trouble identifying you.
Then hey presto… 3, maybe 4 days later, your refund will be offered.
Trust me, it's magic! And then you will be happy, and will (maybe) buy from them again in good faith!
Scoopon should reveal the non-financial terms of the delas they sign, ie that they take scoopon bookings if any bookings are available, etc. If it is out there then the businesses are more likely to stick to the agreement.
Or you should be able to use these vouchers without having to identify as a Scoopon customer beforehand.
The Entertainment Book (www.entertainmentbook.com.au) works so good because you are a regular customer to the restaurant until it comes time to pay.
The only problem with not letting them know you have the voucher is where you need to order special things that are not on the menu (like a special seafood platter or 8 course for two deal) or a chef's selected bottle of swill. (As if those grill jockeys know anything about wine or are even allowed to make that decision.)
Still sounds to me like Scoopon just resists and resists giving a refund in the hope that the customer will give up and go away. They must have made so much $$$ from people who just decided that it wasn't worth their time to fight. Maybe if they get enough complaints, the ACCC will take some action?
I will never use scoopon again - the vouchers are useless as the suppliers will not accept them. one massage company had availability on two seperate occassions i tried to book but then when i mentioned the voucher they said no sorry we are not available and are fully booked until Oct. The other one a hair deal I purchased went live and I tried calling them all day as soon as it went live, I sent a text to the mobile number provided and did an online booking to secure a date 2 months in advance only to get no response. i call back the next day and finally get through only to be told they are fully booked until october and i cant get in on my date or weeks before in sept. how can this happen if the deal only just went live? i have sent numerous emails to scoopon with no response they have no customer service, you cant call them and unless i hear back from someone today i will be taking to further to consumer affairs. they are quick to take your money but wont talk to you after that what sort of business is this? i will not be recommending them to anyone and will certainly never buy from them again. if this is monitored please look into these matters today and contact me: Ticket ID: EUS-874978
Voucher number #36451046975449999-1
Ticket ID: ZMY-817386
Voucher number #3014860308276071-1Hi fi123,
We have asked our Support Team for more information regarding your concerns.
They have advised that your email was sent from an email address that is not registered to your Scoopon account. This is why we have not been able to discuss the matter further with you at this stage.
In line with our privacy policy, we require that your question is sent from the email address that is registered to the Scoopon account where the Scoopon has been purchased.
Kind Regards,
Team Scoopon.I have already done this twice now. I got one response back asking why I was requesting a refund when again this has been explained a number of times in my emails to scoopon and it has also been detailed in a claim i lodged through fair trading which again I sent you a copy of (from the correct email address).
Hi I've just been fed up with trying to make a reservation with Appetizer Thai and it was interesting to read the forum that they have changed the full menu to a limited menu which is a breach of contract.
I've just posted an enquiry to scoopon - Ticket ID: FLF-852883. Let's see if they come through with the goods as they have set a precedent with happy buy.
And let's not hope they drag out the customer complaint past the voucher expiry date so that they can, in their minds, wash their dirty hands of the whole dirty problem and leave the customer feeling like they have been extremely ripped off and angry.
If that happens, ie dragged out after the expiry, do you then try an get recourse from Appetizer Thai?
Did he pay Appetizer Thai? Was his credit card charged by Appetizer Thai? That would be my answer.
Hi moomoomoo,
It looks like our support team has responded to your email on the 25th of July.
If you have not received this update, please advise us and we will follow this up with our Support Crew.Kind Regards,
Team Scoopon.
^ update = "sorry we cant do anything about it sucked in lol"
Tell everyone you know never to buy Scoopons they are a rip to the customer and the business and there are other sites out there that actually provide good deals and good service and good return to the restaurant/salon
Hi John Margon,
I've asked our Customer Support team to look through to see if you have any outstanding issues, and it appears that we have had no emails registered to your name.
Have you contacted our Support Team previously to bring up any issues that you may have been experiencing?
If so, can you please advise your ticket ID, so that we can investigate further?Kind Regards,
Team Scoopon.
its a scame scoopoon
i brough two deals with scoopoon for tooth whitening at Prestige Smile in melbourne. the vouchers are vailad till 15th of auguest.toay, i try to book in and was told all the weekend has been booked out till oct. and only days i can book is from 10th guguest,
which means i will only have three days of choice, 1oth 11th 12th. and they close at 5pm in weekdays.
also, i was told i should book early becasue i brought this deal in feb.
even a 2 weeks in advance is No. then menton in the discprtions, and i won;t buy them.the scoopoon seems dont care,. they just sale and get the money.
if a business is oversaling, u guys should look into the issue, dont let the custumer do it.
wat a scame, its a 78 dollar deal for two vouchers. and iam for sure asking for a refund. and ever prestge smile let me use
despite the expiration. i will not go and will request for money back.becaseu the lady who answer my phone stright said to me: oh, u brought this voucher in feb, u should book early.
how good the custume service is !!!!Prestige smile in Perth took my scoopon even though they had no availability for four weeks and my voucher was expiring in two weeks. They let me use it past the expiry as long as I took the next available appt. I was very pleased with this.
It sounds like they have three times available for you to use. Just pick a date and use it.
the problem i work during weekdays, and finish at 5pm. they just open till 5pm as well,
I don't know what to say, other than you probably could have found that out before you bought the scoopons.
I don't think they are being unreasonable at all.
They are booked out for regular customers too.
They offered you some times. If you aren't available then take a look at yourself and ask should you have bought the voucher if you are unavailable so much of the time.
Scoopon customer service is useless, is there a regulator or ombudsman to speak to about getting refunds?
I have contacted the customer service email line approx 20 times over the last few weeks with no help what soever. It appears they just handball the situation off to a new person each time i respond with my details.
Then the process starts all over again.after reading parts of this thread. i'm going to tell everyone to stay away from scoopon and bash them when i can :P
I think this thread s/b closed and new ones established for each merchant.
I agree.
I have used 26 scoopons with 1 bad experience.
Which I got a refund for with little problem. (Lucky so far yes)Some of us know of many scoopon deals that had problems, surely it would be better to address them individually, so someone having problems can discuss and team up in a single thread about the specific issue, wether it is the merchant changing the deal, scoopon making it difficult to get refunds or lack of availability to redeem etc etc .
Also, sometimes new responses are hard to find, unless they are at the bottom. Any responses mid-way through require digging.
is it me or Scoopon is becoming the next telco in regards to customer service.
i guess its only a matter of time before they have off shore call centres dealing with your problems…..Hopefully they are listening to our feedback - forums like this are a good and effective way to voice our concerns and issues. I have had plenty of good value and enjoyable Scoopon experiences, but the first time I had a problem I was quite shocked at the poor customer service I received from Scoopon. I must admit that I no longer purchase Scoopons as a result, even though I eventually received a refund (only after I posted publicly in this forum). I am now wary of the deals offered, and don't want to go through any more time-consuming hassles.
Re: offshore customer service - overseas would be better than my experience with Scoopon customer service - they seemed to be on another planet!
Offshore call centres? I don't think they even have a call centre at the moment. Less wages to pay = more profit.
That's the point. An offshore one would be an imprevemient in this case!
i am currently experiencing issues with redepmtion
we are trying to book dinner 2 months in advance but fully book
Scoopon's advise was to take a day off, and go for a 5 course meal for lunch when the merchant is open mon-fri only
:(
wat a waste of $$What restaurant is it? Can you book further out than two months. Just ask them, when is your next available dinner and see if you can fit that in to your schedule.
You should also call and just try to book in normally, without a scoopon. If they have availability, complain to Scoopon. They have previously said on this forum that the merchant is REQUIRED to offer places to Scooponers if ANY places are available.
Name and shame the restaurant on this forum and tell scoopon to get their compliance team on it.
Yes, please do name the restaurant. That way this forum will come up in google searches for that restaurant, and give much-needed publicity to the problem kellie 888 is experiencing!
"Scoopon's advise was to take a day off, and go for a 5 course meal for lunch when the merchant is open mon-fri only"
Are you serious? Can you let us know what they said?
scoopon response was:
, “we are unable to guarantee that you will be able to make a booking on your most desired date or time. We have also contacted Georges on Waymouth and he advised that he has lunch bookings available. (note :they are only open Mon-Fri lunch)
We kindly suggest that you contact the deal provider to secure a booking on the earliest available date so that you may redeem your Scoopon.
Or, if this is not suitable, you may gift your Scoopon to a friend or family member as all Scoopons are transferable.While we understand it isn't ideal that you can't redeem your Scoopon at the most ideal time, unfortunately we are unable to process your Scoopon for a refund. ”
The voucher expires end of september and we thought booking early August was plenty of time. :(
Call the restaurant, act like a normal customer and see if you can in for dinner. If you can, Scoopon has to refund you. The restaurant is not allowed to limit scoopon customers.
I Contacted Scoopon asking for a refund for a company called “Charisma House of Beauty” in Whitfords. There have been many bad reviews of this company on this site, some, the same “permanent makeup” coupon I am having trouble with for $138
I booked an appointment for permanent lip blend tattoo on March 17th the Scoopon was only issued on March the 7th, and valid until September 9th. I made a point to ask the girl on the phone while making the booking, is there anything I need to do before the day or bring with me… she said “No”. When I get there and the tattoo gun is a few inches away from my face, the tattooist just so happens to ask if I have had cold sores before, I said “I cant believe you didn’t know that, you are going to get a cold sore today, and the lip liner tattoo “Yes” she said “Oh have you been taking the medication for a week” I said “No, I wasn’t told to” she had a very confused look on her face and said “I cant believe you didn’t know that, you are going to get a cold sore today, and the lip liner tattoo will look broken, where the cold sore appears“ I obviously said “well I will come back after I take the medication” she quickly said “Oh were fully booked up, you wont get in” (Keeping in mind the voucher expires in September – this was in march!!!) She was still standing there with the tattoo gun in her hand actually expected me to still do it and be happy – I just said “No thanks – I will get a refund from Scoopon” and left politely even though I was raging inside. Needless to say I wont be going back there again.When I contacted Scoopon and explained in detail what happened, with dot points and everything - they didn’t help at all, just tried to get rid of me.
“We're upset that you can't fulfil you're Scoopon at this point in time. Unfortunately we can't issue you a refund on this occasion as the onus lies on the purchaser to research suitability before a product or service is purchased. However as there is a substantial amount of time left in the validity period there will be time to redeem the Scoopon after taking the said medication. Alternatively, as Scoopons are transferable they can be gifted.”
I sent a second email“Hi, I don’t think you understand, Even if I wanted to use the voucher they will not honour it – In March they said they are fully booked – it is now August and the voucher expires next month. I would Like a refund – as I cannot redeem they voucher, nor do I want to return to these people who seem like they don’t know what they are doing. Im not sure what the problem is? Living social and deals.com will refund vouchers that merchants do not honour but scoopon doesn’t?”
Again More excuses – this is the reply I got
“If we could kindly direct you to our terms and conditions, you will notice that a cancellation policy applies. We understand that while this isn't ideal, we believe we've acted accordingly in line with our terms and conditions.”
I then Sent another email
“Matt,
in your terms and conditions it also says this12.7. If you have any complaints relating to a provider whose goods or services have been promoted through the website, please bring this to both the provider’s and Scoopon's attention as soon as possible. Whilst Scoopon is not legally liable to you, in relation to any claim you may have against a provider whose goods or services have been promoted through the website, Scoopon will use its reasonable endeavours to try and satisfactorily resolve any dispute you may have with any such provider.
More importantly in the FAQ it states
“If you can't redeem your Scoopon because the company can't provide the good or service we'll refund your money.”I don’t believe you have acted accordingly in line with your terms and conditions at all. It seems as though you can’t be bothered dealing with this matter properly, you have offered no additional help whatsoever, but simply tried to get rid of me. But you wont, I have looked all over the internet at scoopon complaints and I have also rang my bank, I know I am well within my rights to issue a chargeback on my credit card for this transaction.
It’s a real shame I have read so many positive outcomes for Scoopon complaints on the net, yet you haven’t even bothered to help at all.
If you cant be bothered helping me please pass this on to someone who can. I would like a full refund.
Regards”They have not replied - I have sent 4 more emails, no reply.
I signed up for this. Just to let everyone know about my bad experience with Scoopon. It’s a real shame their customer service is so bad, I have spent $1000’s with scoopon, and have recommended people who have also spent $1000’s. But they cant do the right thing when things go wrong. I have now noticed they ignore most of their customers, and you have to sign up to this forum before Scoopon decides to responds. It seems as soon as a complaint is posted publicly, they all of a sudden want to fix it. I have never complained about a company before, but what they are doing is very wrong. They don’t even help, they just try and get rid of you.I will keep everyone updated to let you know if they actually do refund when things go wrong or if its all talk.
I wish I could also say that I had received a refund from Scoopon but they aren't even bothering to reply to any of my emails. I agree with Mama80, we need to start lodging formal complaints with the ACCC regarding some of this behaviour, in particular, that of Scoopon. They are currently investigating my complaint and have said that they keep a record of 'patterns of behaviour' by companies. Entries in this forum certainly indicate a definite pattern of behaviour by Scoopon. In addition to their investigation, and my complaint to the Office of Fair Trading Qld, they advised lodging a formal complaint with Consumer Affairs Victoria because Scoopon is a Victorian-based company.I lodged this complaint yesterday and urge others to do the same. Scoopon, if you are reading this…..you still have an opportunity to give me the refund I have asked for!