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has anyone else had any dramas getting a refund for a non redeemable scoopon? im not at all impressed with the support. any ideas on how to go about a refund.
Scoopon Problems - Getting Refund for Non-Redeemable Coupons?
markis on 09/02/2011 - 15:37
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the scoopons dont expire till 27 of February 2011 and the venue is refusing because of a dispute with scoopon. ive emailed scoopon 3 times over a period of 4-5months.
you could also lodge a complaint with your local consumer affairs organisation. i'm sure a bit of prodding from them will get you a refund.
Hey markis,
Can you please confirm that you've been sending your query to [email protected] ?
We endeavour to respond to all customer emails withing two business days. So if you've written in over 4-5 months we should have well and truely responded to your emails by now. Perhaps your email filters are preventing our responses from reaching you?
If you could please send an email through to [email protected] and add your 'markis' OzBargain ID into the email, I'll have our support team look into your query.
Kind Regards,
Team Scoopon.I'll send another email to the supplied address. Hopefully you can help me
I joned Scoopon only last week.
I am a member of cudos.com.au, livingsocial.com.au, jumponit.com and ezdeals.com.au.
I saw the catchoftheday.com.au on current affairs show and after spending over $500 in a week with catchoftheday I also logged into scoopon and although I entered my Sydney address it listed and I bought a chiro voucher for what I thought was Brighton SYDNEY.
Unlike the other companies I mentioned that CLEARLY show where the locations are and / or a link to find them, scoopon just listed a few towns offer is availble. Being close to Brighton, sydney I bought vouchers in good faith that the system had shown me sydney offers since that IS the address I entered.
The VERY NEXT morning prior to 9am I realised that Brighton may be in Melbourne as had an 03 booking phone number and I tried to find how and messaged via their website and tried to contact Scoop.
Frank from Scoopon replied and stated they have NO CREDI TREFUND facilities and I should have read their terms and conditions of no refund.
I too am planning to expose this to ACCC and also pull up their millionaire SCAM BOSS who was smiling all the way to the bank on the current affairs program and I literally went to scoopon on his recommendation and expose his scoopon scam business.
As far as I am concerned, they should rename it www.scamon.com.au we are the best at scamming you guarranteed !!!!
I did the right thing and wrote back to scoopon and explained that is unacceptable and will take it further but they never replied.
I am starting a Facebook, Twitter page called scooponisascam to ensure people are more wary of the type of business they run.
I have been in business for 20 years NEVER have I come across any business who puts in writing they have NO CREDIT REFUND procedures or policies.
I did a business course last year and as I recall you need to have such policies especially when you are a 100 million dollar turnover group as he boasted on TV.
I will check the law and ACCC unless I get my money back.
The last line btw was give vouchers to someone else in Melbourne.
the irony is I asked for a credit or swap to a sydney scoopon….care factor zero unfortunately.
Never cross a customer paying Frank….watch this space….
Hey, I have the same problem too! Scoopon's support and also the [email protected] are not responsive at all!!! I did not get reply from scoopon at all even though I have sent 10+ emails to the support. My ticket id is VZQ-645604. I have recently purchased the voucher from danks beauty, however I could not contact them at all, nor do they respond to the online booking!!! I even dropped by their shop, however failed to enter as it has security lock. I have called many many times and there is only the automatic reply telling they are currently busy with treatment. I checked the discussion board on scoopon facebook, I found another purchaser also have the same problem, but scoopon did not reply to the comment at all!!
SCOOPON;
Please follow up ticket #74633 immediately.
Two scoopons purchased and deal was cancelled before they were used.
Requesting refund ASAP!
Thanks you.
SCOOPON IS SERIOUSLY A SCAM FOR BOTH CUSTOMERS AND BUSINESSES.
When a customer gets bad service they don’t offer a refund because it’s already been redeemed. That’s a very poor business practice, just imagine buying a Hoyts ticket and having the movie cut off half way. You’d expect a refund, but in the case of Scoopon they would just say tough luck, it’s been redeemed.
For businesses, it can be catastrophic! They are just a marketing company looking to make quick money by bombarding you with a high volume of customers (most just bargain hunters unlikely to become repeat clientele) and taking a cut of your revenue - which is already going to be discounted by over 50%. Imagine owning a small sandwich business or nail salon, it’s basically like walking into a black hole for six months when you’re met with higher variable expenses (e.g. more supplies, more staff) and still have to pay your usual rent - only to realise that you’re damaging your brand (overbooking, decreased customer satisfaction) and profitability by operating on a lower margin.
They certainly are a scam, you register you live in Sydney they list a few suburbs including Brighton near where I live and you are supposed to assume it is in Melbourne? so if they list Melbourne should I assume it is Melbourne, USA? what da !!!!
I completely agree with you. Just been scammed for $40 odd dollars. Could never get a booking and could not get a refund! Fair Trading says you can escalate the matter to CTTT. My questions is simple:
If the money is not paid to the business.
If the money is not refunded to the customer.WHO POCKETS THE MONEY? SCOOPON
This is a part of their business strategy. Would be interested to read their accounts:
SCOOPON SALES - $1million
REDEEMED - $750,000
GROSS COMMISSION - $200,000
& NON REDEEMED SCOOPONS - $250,000PROFIT $500,000
Who are CTTT and did you escalate to them?
ITS BEEN 3 MONTHS NOW SCOOPON I WANT RESULTS OR MY FAMILY, ALL MY FRIENDS AND EVERYONE ON OZBARGAIN.COM.AU WILL HEAR THIS LONG STRUNG OUT STORY AND I CAN GUARANTEE THIS WILL HURT YOUR BUSINESS!
I purchased an Adelaide promo (which was also running in Victoria) & was sent the Scoopon for Victoria. When I contacted Customer Service (I use the term 'service' very loosely) they stated i was not entitled to a refund and could 'transfer' the purchase to a friend in Victoria (even though this was THEIR error)… I stated in 3 emails that I did not want a refund but merely wanted the Adeliade version of my purchase. I was declined and when I requested some one call me to discussthe issue, the responding email read "We do not make contact via phone …blah blah … we are unable to assist you in your request for a refund (I MADE NO SUCH REQUEST) … however, please feel free to contact Customer Service if you require any further assistance"… what a load of S**t. I have since been able to off load the useless bloody thing to a friend in Vic, but NEVER NEVER again. Their customer service is NON EXISTANT and clearly not interested in win-win solutions. Very disappointed …
I have had countless problems trying to redeem Scoopon's I have purchased. Everytime I try to book the venue has either closed down or can not take my booking. I have tried contacting Scoopon several times and all I ever get is the run around. Seems to me that Scoopon is in the business of collecting the money for the purchase of the vouchers and keeping the revenue even though they know you cant redeem your voucher.
How many other people have had problems trying to redeem their vouchers and not been able to. And when you go back to Scoopon they dont care and continue to make you jump through hurdles and you end up getting absolutely no where?????
SCOOPON IS A HUGE CON PEOPLE BEWARE. THE VALUE IN THE VOUCHERS IS NOT THERE. IF YOU DO MANAGE TO REDEEM A SCOOPON YOU WILL RECEIVE SUB STANDARD SERVICE AND VALUE FOR YOUR MONEY…… DONT BUY THEM, YOU ARE BETTER OFF DEALING WITH THE RETAILER DIRECT AND YOU WILL PROBABLY GET A BETTER DEAL!!!!!!!!!!
I have had countless problems trying to redeem Scoopon's I have purchased. Everytime I try to book the venue has either closed down or can not take my booking. I have tried contacting Scoopon several times and all I ever get is the run around. Seems to me that Scoopon is in the business of collecting the money for the purchase of the vouchers and keeping the revenue even though they know you cant redeem your voucher.
How many other people have had problems trying to redeem their vouchers and not been able to. And when you go back to Scoopon they dont care and continue to make you jump through hurdles and you end up getting absolutely no where?????
SCOOPON IS A HUGE CON PEOPLE BEWARE. THE VALUE IN THE VOUCHERS IS NOT THERE. IF YOU DO MANAGE TO REDEEM A SCOOPON YOU WILL RECEIVE SUB STANDARD SERVICE AND VALUE FOR YOUR MONEY…… DONT BUY THEM, YOU ARE BETTER OFF DEALING WITH THE RETAILER DIRECT AND YOU WILL PROBABLY GET A BETTER DEAL!!!!!!!!!!
have had countless problems trying to redeem Scoopon's I have purchased. Everytime I try to book the venue has either closed down or can not take my booking. I have tried contacting Scoopon several times and all I ever get is the run around. Seems to me that Scoopon is in the business of collecting the money for the purchase of the vouchers and keeping the revenue even though they know you cant redeem your voucher.
How many other people have had problems trying to redeem their vouchers and not been able to. And when you go back to Scoopon they dont care and continue to make you jump through hurdles and you end up getting absolutely no where?????
SCOOPON IS A HUGE CON PEOPLE BEWARE. THE VALUE IN THE VOUCHERS IS NOT THERE. IF YOU DO MANAGE TO REDEEM A SCOOPON YOU WILL RECEIVE SUB STANDARD SERVICE AND VALUE FOR YOUR MONEY…… DONT BUY THEM, YOU ARE BETTER OFF DEALING WITH THE RETAILER DIRECT AND YOU WILL PROBABLY GET A BETTER DEAL!!!!!!!!!!
There are many complaints about Scoopon in this forum. I'd suggest contacting your credit card provider or the Ministry of Fair Trading.
I think we all start a facebook blog and forward it along with this link to Fair Trading and to Today tonight and ACA.
the owner was happy to promote Catchoftheday.com.au as a 100 million dollar busienss and is building scoopon.com.au so let's expose his ugly scamming side too.
People like that should be exposed.
anyone else interested if I set this up?
You want to go to Fair Trading and tell them you purchased a deal in the WRONG city, and it's Scoopon's fault? I'm sorry, but I don't feel that you'll get the response you are looking for. Perhaps you can resell the voucher?
Only four months later.
Bit slow off the mark, sparro?
http://www.ozbargain.com.au/node/29766
^Anyone purchased one of these… Went to make a booking just now and place has shut down. Hopefully Scoopon won't give me and drama trying to refund it.
wow that's very unlucky
Suggest you should post your comments on Facebook - under reviews
http://www.facebook.com/#!/pages/Scoopon-Melbourne/113734281…
Cheers mate, i'll post there just in case any one else still has one, but I'll give them till COB Monday to see their response, and if unfavourable, take it further.
Hey Melbournian,
Instead of posting on Facebook, we kindly direct customers to send their queries through to [email protected] where our support staff can assist further.
We can't provide support on Facebook due to privacy issues. Also, we'll need to start the follow up process again, so in order to save time for the customer - please send all queries through to [email protected]
Kind Regards,
Team Scoopon.Interesting response, as you DONT respond to numerous emails sent tou yourselves, just use it as a blocking technique.
Interesting response, as you DONT respond to numerous emails sent tou yourselves, just use it as a blocking technique.
Well ive emailed you guys and got a general email how my scoopon is still able to be redeemed however I was not given anyhelp on how to redeem the voucher other than on the voucher its says redemable with Kos holdings BUT NO WEB LINK and they can not be found online. I want my money back within the week, and a offical response because I have posted on your facebook wall, and emailed but strangley not expecting a response for days on end and lets be honest it will be a computer generated one. Simple you guys have untill wendesday the 6th of march end of business (EST) to have this sorted or Im going to consumer affairs and kicking up a HUGE STINK!
You are replying to a 2 year old thread. It's best to start your own thread and to include some links so the community can help out.
Hey tomsco,
Can you please send through your details, if you have not already to [email protected] and we'll give you some more info on what needs to happen from here.
If a business that was featured on Scoopon closes during the validity period of your voucher, we will happily assist you further.
Kind Regards,
Team Scoopon.Hey thanks for the quick response. I've already emailed you guys and got a quick response to that too. Just so you know, I wasn't posting on FB to tarnish your name, just did it so others who have it won't miss out :)
Quick follow up: I got the refund without any dramas :)
Just in future, I'm assuming you may have already known Angelucci's had closed down. Could you not just automatically refund all unused scoopons, or are you just hoping people will not contact you.
Hi there,
I am from Western Australia. 27th January I bought a $49.00 hairdressing deal from Scoopon, the salon is Cut Above (NOT). Over several days of being on the phone trying to reach this salon(engaged constantly)I finally was able to (on 2 occasions) hear the phone rining but they did not pick up. I left a message and waited for them to return the call….they didn’t. The next time I called there was a message saying that if you are a Scoopon customer you are not to leave a message but to keep trying to get through. If you are a regular customer then you may leave a message. I did however leave a message and this time they took the trouble to email me, thanking me for my calls but that I was to keep trying as they couldn’t take my appointment by email. And they ignored my answering machine message!!! I emailed the salon to say I was over this game!
About 2,000 people responded to the Cut Above deal in which the salon promises 2 salon visits. That means 4,000 visits by Scoopon customers to their salon and $90,000 in their coffers. The offer is for cut, blow dry, foils, hair dye etc…so this would average out to about 2 hours for each appointment/visit. I make that to be around 8,000 hours that they have to do to get through the Scoopon customers and this is in addition to their regular customers.
I have sent about 3 emails to Scoopon to request a refund by Friday, 11th February. At the time of writing, Scoopon have not even responded to say they would get back to me.
I believe that it is Deceptive and Misleading practice as Scoopon have failed to mention in their advertising that there would be signficant restrictions in regard to Scoopon customers ie; that there would be delays in booking an appointment at a time of my choosing. I have been in touch with the Consumer Affairs Authority in Victoria and if I don’t hear from Scoopon as regards a refund by Friday 11th February, I will be sending all correspondence to them.
All I want is a refund…….
Rustica
Western AustraliaHey Rustica,
Did you get our response email from the 10th of Feb?
Our support team hasn't seen a new reply come through to [email protected]Kind Regards,
Team Scoopon.
Just bought a Scoopon last week for a florist in Perth with the heading "Just in time for Valentine's Day". I went to order at the earliest possible time after my Scoopon was available to be redeemed only to find that there was a note on their website advising that Scoopon sales were full and the earliest time to place an order is now after 14/02/11. After complaining by email the florist informed me that Scoopon were only supposed to sell 1000 Scoopons, but had sold 2000. Neither Scoopon or the florist were interested in providing the refund I demanded
Signed up just to tell us that?
why didn't he contact scoopon
Well obviously because he's not a Scoopon fan.
Hey 'Not a Scoopon Fan',
Sorry to hear that you're not a fan of Scoopon, but we'll try turn that around if possible.
I'm not sure if you've already sent an email in to [email protected] as we will provide you with more details to rectify this issue.When we became aware of this overwhelminging demand for our deal partner's offer, we quickly got in contact with them - as we only became aware after receiving customer emails that there was an issue with supply.
The deal provider has done everything possible to supply as many Scoopon customers as possible with their orders. Unfortunately, stock has completely run out at the moment. However, if you wish to redeem your purchase after Monday 14 February, the deal provider will be able to assist you.
If you wish to get in contact with our support team - please do so by emailing [email protected] so that we can provide you with more details of how we can fix the issue.
Again, we appreciate that OzBargain is a fantastic way to spread the news, however, we can't provide support to queries through public forums. So we kindly encourage people that may have concerns to please contact [email protected] where our friendly folks will try resolve any issues that may pop up from time to time.
Kind Regards,
Team Scoopon.So are you going to refund customers who cannot redeem the “Just in time for Valentine’s Day” product before Valentine's Day?
Hey articmonkey,
Obviously, we would like our customers to keep hold of their Scoopons, as they are valid for a long time after Valentine's day.
However, if customer's wish to cancel their purchases - as they intended to use them for Valentine's Day specifically, and have been unable to redeem to their Scoopons - refunding the purchase cost is definitely an available option.
We kindly ask that customers who have unused Scoopons, and were not able to redeem them for Valentine's Day, contact us via [email protected] so our support team can assist them further.
Kind Regards,
Team Scoopon."However, if customer’s wish to cancel their purchases - as they intended to use them for Valentine’s Day specifically, and have been unable to redeem to their Scoopons - refunding the purchase cost is definitely an available option."
As long as you go through with what you have said here, this is a good response.
The problem is I have no confidence in Scoopon due to the volume of complaints posted here and the level of customer service I see when members copy/paste e-mails sent from Scoopon.
It is good you are posting here on the forum - I just hope you are helping customers 'behind closed doors' in the same manner. People shouldn't have to write in to a forum if they have a problem.
friendly my foot
Big whoop, they got inundated just use your ridiculously underpriced voucher and buy your mum some flowers and stop being so cheap.
Bought a Scoopon last year for a restaurant. The whole of the deal description went on about the great food, naming and describing specific dishes. Nowhere on the description did it say the menu was subject to change or was seasonal. Went to book for dinner the other night, only to discover (from the website, and phone confirmation) that the WHOLE menu had changed, and not one of the dishes mentioned in the Scoopon description were available any longer. VERY unhappy - I am now awaiting a response from Scoopon regarding a refund. I would understand if they had said 'menu is subject to change' or something of the like, or if the description focussed on the restaurant itself as opposed to specific dishes. I can now only hope I get a response!
Hey me,
If you could let us know if you received an automated response with your unique ticket ID (will look like ABC-123456) we will keep an eye out for it.
Our support team will respond to all queries within 48 hours, and we appreciate your patience while we investigate the concerns you have raised.
Kind Regards,
Team Scoopon.Hi ScoopOn ,
Thanks for your response on here. My ticket ID is ILP-341817. I really do hope to hear from someone soon - also really wish there was a contact phone number so that this could be resolved more speedily, rather than spending two days waiting for a response!
Have since heard from Scoopon, now waiting for the money to appear in my account!
Hi me,
We've just checked in with the Support Team to see if this has been resolved, but unfortunately, it seems that we're still waiting on your details to resolve your query.
We'll get them to send you another email from our secondary email system now - if you could please reply to that email address, that would be fantastic.
Kind Regards,
Team Scoopon.I just got the second email from your team. I sent a reply on 16th February, and another (including a copy of the original reply) today. I don't understand why the original email was never received.
Unbelievable that a restaurant would ever try to change there menu in an attempt to keep customers happy, that's an outrage! Are you serious, just eat a different dish, it is still 50% off, don't be cheap "me"
Hey articmonkey,
We don't give preferential treatment to customers who have posted on a public forum over customers who have contacted us via our support email [email protected] - every customer is equal and Scoopon will try to assist any customer that has a query or concern in a fair manner.
We will always try to resolve any issue that has been brought to our attention, whether it is sent to us by private email or through a public forum. We are fans of the public forum, and appreciate that they are a fantastic way to spread the news about your experiences. Scoopon is not able to provide support to specific queries through public forums though, and we kindly ask that all customers email their queries to [email protected] so that our support team can address the issue and bring about a resolution as quickly as possible.
Kind Regards,
Team Scoopon.
Hi Team Scoopon,
I emailed your customer service email address with a complaint regarding a recent Scoopon deal but have STILL not heard anything back. Seeing how many desperate people are complaining on here, I guess it's because you're trying to deal with all the complaints. Anyway, below is the email:
Hi Scoopon team,
I would like to make a complaint about the recent Scoopon Korean BBQ Side Deal.Firstly, IF you found any parking, it was restricted to an hour.
Next came the nightmare. They falsely advertised a banquet for two with 5 courses; instead they gave both of us miniscule amounts such as two peelings of pumpkin, two peelings of potato, quarter piece of onion, two thin-sliced mushrooms, half-cup rice, two scallops, two prawns, 8 strips of thinly-sliced beef the size of 2x4 cm, half teaspoon of two dipping sauces, two scoops of ice cream the size of half a golf ball.
We estimated the total cost of the ingredients would have most certainly not exceeded $8 yet we paid $50 for this at a supposed discount.
The lettuce in the salad was rotten. When brought to the attention of the waitress, she merely half-smiled and "apologised" with no attempt to rectify the matter.
She wiped our table with a cloth that appeared to have never been washed, and stunk out the table, making it unbearable to sit at.
It is certainly THE worst restaurant we have ever "dined" at. We would have been better off going to Hungry Jack's and having a greasy whopper for $5 instead.
I would not wish my worst enemy to experience this culinary nightmare.
To top off this wonderful night, I arrived home with a stomach ache.Other people have complained about this on Urban Spoon also:
by Donnie Lam (1 review)
January 12, 2011 - Doesn't like it
Barely a pass on traditional Korean fare.
2 people recommend this reviewWaste of money for scoopon
by Fred (1 review)
February 13, 2011
Used a scoopon for supposedly two people at just under $50. This is the first time that I can remember after eating their three course meal that we left and went to order a pizza.
Whilst the food was O.K., far too westernised and tiny portions. Looked nothing like the scoopon pictures that were shown. Supposedly a value of well over $100. Lucky if the food content was $10 in total.
Whilst can't complain about the staff who were friendly, value was very poor. Should have guessed that whilst there, five other couples were there as well, with only one not using a scoopon.
2 people recommend this reviewDissapointing to say the least…
by D (7 reviews)
February 15, 2011 - Doesn't like it
My boyfriend and I bought a Scoopon voucher, we went there for Valentines Day.
The waiter could not find our booking, we then got a table next to the fridge which the waiters kept on opening.
The food portions wer TINY, and I mean TINY TINY TINY! I would have rather pay more then be served these tiny meals. They gave us the smallest cube of butter so most of the food kept sticking to the pan.
I have bought loads of other vouchers from other sites, and have had mostly good experiences. This is by far the worst,
The food kept coming LATE LATE LATE! The waiters kept saying 'sorry' 'sorry' 'sorry' but it was just pathetic. We did not stay for the dessert as based on the entrei and mains there was no point.
I would not recommend to anyone, it was a complete waste of time. It is a RIP OFF for what you get.
Whe I got home I was sick, so for me its a NO NO NO.
1 person recommends this reviewby Leo (2 reviews)
November 18, 2010 - Doesn't like it
Poor service and terrible food
3 people recommend this reviewI demand a total refund. Just as you use social media to publicise your deals, so will I use social media to warn people about this horrific Scoopon deal and false advertising — which is against the Trade Practices Act by the way.
I will also be complaining to the health department about the many unhygienic practices that the restaurant had.
Scoopon needs to hand-pick their clients otherwise customers will leave in droves and take their business to one of the 20 other group-buying sites. As a result of this, we have lost complete confidence in any restaurant Scoopons.
I look forward to your swift reply.
I also sent a query regarding not receiving two referral credits ($20 in total) weeks ago, but surprisingly, I still haven't gotten a response.
Hi itsfree,
Can you please advise the ticket ID of your query that you sent through to [email protected] (will look like ABC-123456). I will have our support team investigate your query.
Unfortunately, we are not able to provide support through a public forum due to privacy policy, so we kindly ask that you email us at [email protected] to assist you further.
Kind Regards,
Team Scoopon.
Scoopon, What are you selling us?
I have sent them my 3rd email and to my surprise the Dept of Fair Trading had gotten back to me faster!
On the 31st Jan I used Scoopon site for the first time. I purchased a pest control package for SWAT.
Voucher was available on the 2nd Feb but since I have had no luck in contacting the merchant.
Your ORIGINAL voucher and landing page said:
The Fine Print
* Valid from 2 February 2011 to 2 February 2012
* Scoopons printable from 2 February 2011
* Bookings essential on 1300 27 60 70 or online at www.swatpestsolutions.com.au* >> Scoopon has now CHANGED this as they realised the merchant does not take phone bookings!!
* Bookings taken from 2 February 2011
* 48 hr cancellation policy applies or Scoopon is voided
* SWAT reserves the right to reschedule appointments due to weather conditions
* 1 voucher redeemable per household
* Termites not included
* Scoopon valid for 7 rooms - (open plan areas will be split according to the category of the room and counted as more than 1 room)
* Warranty conditions apply
* Subject to availability
Read the FAQ for the basics. Highlights
* Fully licensed and insured
* Rid your home of dirty and dangerous bugs including cockroaches, spiders, carpet beetles and silverfish
* Get up to 7 rooms totally de-bugged!
* Internal and external perimeter of the house is treated
* Roof void included and sub-floor
* Treatments are completed according to Australian Standards, Certified and Guaranteed
* 100% pet and child safe!
* Service available throughout the whole Sydney Metro
* Save $161 off normal priceCreepy critters no more!
You see something out of the corner of your eye; it's big, it's sort of hairy and it's scary. Oh, and now there's another one, bolder than the last, walking right past you like it doesn't have a care in the world. Looks like you've got an infestation of over-confident cockroaches my friend, and you need some serious assistance STAT!
S.W.A.T. Pest Solutions are ready and waiting to blast away your unwanted house guests. From 'roaches to silverfish, they've got it gone. S.W.A.T. are the pest control experts, with over 12 years experience telling bugs to bug-off, they really know how to make creepy critters and their families pack their bags. Today you can call in the S.W.A.Tteam to deal with your pest problems for a teeny tiny, insect-sized $79!
Your S.W.A.T. package includes:
Area of service:
- Internal and external perimeter of the house
- Roof void (space betrween the roof and ceiling)
- Sub floor area
Pests treated:
- Australian cockroaches
- Spiders
- Carpet beetles
- Silverfish
So, if you're sick of sharing your home with unappealing freeloaders who make you feel queezy, call in S.W.A.T.!
*To book online, click on 'Contact' Tab and fill out your details in message. Please specify preferred date and time of treatment and your voucher number.Well, let me correct Scoopon's INCORRECT information they advertised which I have noticed as of TODAY Scoopon have ALTERED the T&C's.
- You CAN'T call the 1300 number to make a booking, because their message bank is usually full or no one picks up.
- On their website there is NO BOOKING FORM, but a flimsy contact us form.
*To book online, click on 'Contact' Tab and fill out your details in message. Please specify preferred date and time of treatment and your voucher number.
The merchant said she required the FULL ADDRESS to make a booking - which you only staed DATE, TIME and VOUCHER NUMBER.
And that is exactly what I had submitted to them last week.
I received reply saying "what is your full address?"
I replied and since then never heard back until I chased!
I didn't send ONE, not TWO, but THREE emails chasing for an answer and got the reply "what is your address"
I submitted my address a total of 4 times.
In my 4th reply, I typically said I wanted to finalise this by COB today - is it wrong to ask for a timeframe when you have been given the run around for over a week??
I was asked to re-submit another email so the operator can have everything in ONE email. I did so but this time it was missing the voucher number - which she had in the first email already.
I called and left a message voicing my disstatisfaction and what did I get? A Crazy operator calling me twice without leaving messages when I was on another call and the 3rd call I got accused of not having common sense for not providing my full address in the intial contact us form. She said it was my fault for missing two of her calls today, I told her she could've left a voicemail she said "no excuses" >> This operator is nuts!
I tried explaining to this operator:
- Full address per SCOOPON's instructions were NOT REQUIRED.
- On their contact us form it was NOT MANDATORY for address.
- I was making an enquiry of availability not asking for an immediate booking,
From this experience I have several issues:
1. Scoopon diliberately altering their website after receiving my first complaint to take out the phone 1300 instruction. - How lucky am I to have printed off your landing page on the 31st Jan 2011 and am able to send a copy to Fair Trading.
2. Scoopon, do you check the integrity of your merchants? I have since googled SWAT and Whirpool Forums has a thread about buying from Scoopon and telling people that booking in a voucher is at the mercy of SWAT?? What the??
3. I clearly did what was asked but your merchant couldn't even be bothered reading emails carefully - how can I trust they will do a good job?Scoopon HAS made mistakes:
1. Not giving consumers correct instructions by directing calls to 1300 number - if I were to know that it was online bookings only, I would've smelt a rat straight away and most likely would not have purchased this.
2. Both Scoopon and Merchant have FAILED to provide full instructions on how to book this in - this DOES INCLUDE making Address column mandatory on their site - if this is a MUST have for my enquiry to be processed not "You should have common sense"The lesson learned:
1. Don't buy from Scoopon
2. If you buy, make sure you print the landing page, t&c's on the day you buy the deal to avoid them altering things when they know they are in trouble.
3. Google/Check the merchant and look for feedback before buying deals.Finally, I have noticed SWAT Aggressively listing daily deals on various other sites such as Cudo and Our Deal >> the alarm bell is they are so inefficient to fulfill ONE Voucher, I wonder how many are in the same boat? and with their level of POOR Service… what if they go bust?
Stay Away from Scoopon and S.W.A.T. Pest Solutions
I too got duped by scoopn with SWAT… I made a booking for a weekend which they never contacted me with… So i emailed Scoopon.. which must have done something, as i then got a booking confirmation.. but not on a weekend as i booked.. I emailed saying I cant do that day, yet again they have not replied to any emails. I emailed Scoopn on their customer service email, and have not had a reply since..
I have asked for a refund numerous times, but no replies.
Am thinking about taking this to the ACCC.. anybody else interested in joining a big complaint to ACCC.. if scoopn does not want to be a respectable business, we should put a stop to them now.
Hi Tsandu,
So I emailed my complaint and posted the same story above on various forums and Facebook walls, and this is Scoopon's reply:Thank you for your email.
We have recently had our Sales Executive follow up a number of emails we've received regarding SWAT Pest Solutions.
Unfortunately, due to an issue with the telephone lines with Telstra, the deal provider has not been receiving all calls through to their staff. This has caused a number of issues for the deal provider, and they have apologised for any inconvenience this may have caused to our Scoopon community.
We kindly advise that the issue has now been resolved with Telstra, and the friendly staff of SWAT Pest Solutions will be happy to assist you with your booking queries by calling the following number: 1300 276 070
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Team ScooponFunny enough the MERCHANT/Owner of SWAT Contacted me after reading this complaint and offered to come to my place on Sunday - but to be very honest I have lost confidence in them already. He was very apologetic and tried everything possible to retain me but I was simply over it. The Merchant promised that I will get a refund and he is chasing his Sales guy from Scoopon to fix it up.
What I found really interesting was the Merchant made NO MENTION about the TELSTRA problem Scoopon came up with but admitted that they were overwhelmed with the response and had a stressed operator whom he has spoken to.
If this merchant called earlier I may have considered using his services, but the issue is my mum already went and booked another pest control guy to come in on Monday and after all the drama I just want a refund and nothing else.
In summary, Scoopon clearly has an issue, I was especially disgusted at them altering T&C's on their website and being absolutely no help in the situation.
I would be up for taking Scoopon (SCAMPON!) to the ACCC if we can gather enough people to do so.
In the interime Dept of Fair Trading advised that if I don't get a refund within 7 days they will take the matter further on their end.
Scoopon = biggest SCAMPON ever!! stay away!
thats very interesting because about 30 mins ago.. I got EXACTLY the same email.. what was even more interesting is that I never contcted them by phone, because they said i need to contact them by their website.. So unless they are running their web site via a 14000baud modem from 1990, i dont see what the relevance of telstra phone line issues have with my booking made via their web site. in addition, my booking was made weeks ago.. so there phones have not been working for weeks??? who are they trying to kid? and thirdly.. their phone system is their problem.. not mine.. i paid for a service which i am not getting.. i want my money back! i dont care if they had phone issues, or their dog chewed up the paperwork.. thats their problem not mine.. My problem is that they are lieng to me, a future (?) customer.. What will they do when they come spray my house.. use a ultra diluted spray just to "appear" to have the work done..
It looks like scoopon are starting to be deceitfull to their customers.. which is something i hate with a passion.. When a company starts lieng to thier customers, the customers that pay their wages and bills, well then there is a big problem with such a company.. I want to get my money back and run..
Geees… Now I really smell a rat! Clearly Scampon aka Scoopon have stuffed up and just emailing a generic reply to cover up! The merchant clearly has his hands tied because he has listed SWAT on Cudo, OurDeal and Scampon… Sales Reps of these sites have been ruthless in ensuring the poor merchant can handle the supply and demand and as an end result unethical traders like Scampon just make up stories and lies to cover up things… oh let's not forget they DELETED the original T & C's!!
Interesting how Scampon hasn't posted on here today - clearly hiding under the turtle shell!!
Everybody… still no news from Scampon since last Friday. They sent me that stupid email about Telstra phonelines - just like they did with others.
I have spoken to SWAT directly and the owner said he apologised for the poor service and was willing to offer me a refund but it had to go via Scampon because they collected the money. SWAT said he has been trying to contact his sales rep with no luck…
I am going to take this matter to ACCC. Scoopon = biggest SCAM of all time!
Hi elbek and tsandu,
The information that we provided by email was the update we had received from our deal partner.
We apologise for any potential inaccurate information that may have been conveyed to you as a result.
Scoopon will never intentionally mislead our community.The information in our email was a general update that we sent out to a handful of customers that had contacted us regarding this particular Scoopon, this is why the email is the same, as our support team were relaying the same information from our deal partner.
Kind Regards,
Team Scoopon.Hi elbek and tsandu,
Have you received the email advice from our Support Team to resolve your queries?
If not, please advise so we can have the Support Team contact you from our secondary email system.Kind Regards,
Team Scoopon.
SCOOPON SCAM – CONSUMERS WARNED NOT TO BUY FROM SCAM WEBSITE
I would avoid purchasing Scoopons for any business
Why?
See my experience below.
I have tried to contact multiple times Scoopon and Chatter Cleaning – all to no avail.
Despite promises – the cleaners continually failed to turn up.
My apartment has now been upended with furniture on the balcony and everywhere else and no information from Chatter or Scoopon to say when they would attend at the booked time.
As a result I wrote this Media Release to warn other consumers that if things go wrong with a Scoopon – expect no assistance and expect to be ignored.
Australian consumers have been warned not to buy Scoopons from the internet website www.scoopon.com.au after a customer bought a Scoopon from the site for carpet cleaning – but has not been able to get the service he paid for.
The customer, in good faith, bought a $59 Scoopon to have his apartment carpets cleaned by Chatter Carpet Cleaning. He then booked several weeks ago for the carpet cleaners to clean the apartment the day before a landlord inspection of the property – hoping to make a good impression.
However, on the morning Chatter Carpet Cleaning was due to come – no carpet cleaners showed up. The customer then called Chatter's mobile phone number – and after repeated answering machine messages – eventually had a voice answer the phone.
This person said they would call back when the cleaners are available. Several hours went by – still no calls. The customer called again and was told the cleaners would be here at 3pm. By 4pm they had not showed. Then all the customer got was more answering machine messages.
It is clear that Chatter Carpet Cleaning have either been overwhelmed by work since they advertised on Scoopon or they are not providing a carpet cleaning service at all. Are they just taking people's money and providing no service at all?
Meanwhile – the customer has sent several emails and messages to Scoopon via the company's website – and has recevied no replies.
In effect this scam has stolen $59 from the customer – with the promise of a false service – and total non-delivery of that service.
The customer will be lodging complaints with the Department of Fari Trading and the ACCC and the Consumer and Tenancy Tribunal in NSW over this incident.
The message for consumers is that offers of so called "too-good-to -be-true-deals" on online coupon website such as Scoopon are just that – "too-good-to -be-true" – and not to be trusted.
Basically avoid them like the plague – and only shop with known , reputable suppliers of goods and services – where you have some comeback and a caring customer service approach – unlike Scoopon and Chatter Carpet Cleaning.
Hi hello007,
Our support team has responded to your email, that we received yesterday, this morning requesting more details so that we can assist you further.
Kind Regards,
Team Scoopon.Scoopon has replied with the following - offering a refund - at least they seem to be prepared to resolve this ethically. I wish to withdraw my comments about Scoopon. Once the refund comes through I shall consider shopping with them again.
Unfortunately I didnt get the carpets cleaned! You live and you learn!
I have received this email from Scoopon:
Dear XXX,
Thank you for your email.
We have submitted your request for refund. Please allow approx. 5 business days for this to be processed to your account.
We greatly appreciate your feedback, as we are always striving to improve on the Scoopon experience for our community.
We sincerely apologise for the experience that you have had on this occassion with Scoopon.
Your feedback is invaluable to us, and our Sales Executive who was working with the deal provider, so that we can continue to improve Scoopon and the experiences our community receive at our deal partners.Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Team ScooponADDITIONAL FOOTNOTE UPDATE:
SCOOPON and Chatter Carpet Cleaning update.
I had purchased a Carpet Cleaning Scoopon – with Chatter Carpet Cleaning.
Multiple attempts to get Chatter to carry out the work failed.
Even after eight sms messages and about 20 attempts to call them.
I raised the issue with Scoopon.
Even their sales executive could not contact Chatter to resolve the issue.
As a result Scoopon has offered a refund of the $59 I paid for the service.
At least Scoopon is prepared to back up its promise of offering a refund when the service is not provided.
I still have received no contact from Chatter Carpet Cleaning as to why they couldl not provide the service as advertised.
Get in touch with Scoopon. There were kind enough to give me a refund. You will ever hear from Chatters.
Best of luck.
I have the same problem with the same carpet cleaning company coupons. The company's booking website no longer exists. Their phone number does not answer, and they do not respond to call catcher messages.
Even more annoying is that I have emailed Scoopon twice about this - once on their online form and once directly to their email address as quoted on this site, which is the same as their online form. The only response I have recieved is an automated one from the online form saying they would be in touch. That was weeks ago and my subsequent email has not been responded to either.
If this does not get remedied, my friends and I certainly won't be buying any more coupons through Scoopon, which is disappointing since all the deals I've bought so far have been no problems at all - from either the companies or the whole Scoopon experience. Very disappointing indeed!
Hi clm,
Scoopon has previously sent out an email to all Members that purchased The Carpet Cleaning Company Scoopons.
If you have not received this email, or a response from our Customer Service Team, it is most likely that your email provider is filtering the @scoopon.com.au domain as 'junk mail'.
Can you please advise your unique ticket ID, so that we can ask the support crew to look into the matter. It will look ABC-123456.
Kind Regards,
Team Scoopon.I now have a direct response from Scoopon :)
Scoopon have addressed the situation and have refunded the money for this company's carpet cleaning coupons I purchased but could not use due to the company no longer being contactable.
Many thanks to Scoopon for dealing with the situation. This makes me very confident to continue purchasing coupons through Scoopon.
Cheers, clm.
Hi,
I'm new to this forum. I purchased a scoopon for 2 hair treatments for $49 in January. I tried to contact the service provider for an appointment and was told they weren't taking any until a later date. I've tried to contact them and the phone rings through. I contacted scoopon in January and received this email
Thank you for your email.
Due to the huge success of the promotion, the deal provider has been inundated with phone calls and bookings and has not been able to respond to customers as quickly as they would like.
Our Sales Executive has been in contact with the deal provider and have advised they have employed extra staff members and they are taking bookings.
We apologise for the delay, but kindly suggest you continue to try and get in contact with the deal provider as they will be able to assist you in redeeming your Scoopon.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Team Scoopon
I have tried calling them repeatedly and finally got through to a lady who tells me 'it is very difficult to make a booking at the moment' She said they will find a suitable time for THEM and would call me back. This was last week! I have not received any calls and have emailed scoopon regarding this 3 times since. NO RESPONSE. It has taken me 2 months to get NO WHERE closer to getting an appointment and this 'offer' expires in 4 months. I'm pretty upset by this whole process.Hi Chonnies,
Can you please advise your ticket-ID (it will look like ABC-123456), so that we can have our Support Team follow up and provide you with more information to help resolve your query.
Kind Regards,
Team Scoopon.
Dear Scoopon Team - I have been promised a refund from 16/02/2011 but have yet to receive a refund in my account.
My ticket # is UPE-188774
Can you please advise when this will be proccessed as it has been well over 5 business days
many thanks
Hi tg786,
We've asked our support team to look in to your query - it appears we have not received your details to action the request.
We will ask them to send the request email from our secondary email address, so you can respond to this email.We apologise for any inconvenience this may have caused.
Kind Regards,
Team Scoopon.
I had a Scoopon where the restaurant had a change in ownership before I could redeem the voucher. They put up a notice that they were not going to honor previous vouchers and specials. I contacted Scoopon for a refund, and they got back to me relatively quickly, asking for credit card details etc to process a refund. Sent them the details, but didn't heard a word back for over a week. They eventually claimed they never received the information from me, even though I emailed them 4 times, each time with the same information in it. Took me over 2 weeks, but I did get my refund in the end. Maybe I've just been lucky?
Hi sormuijai,
We've asked our IT team to look into this problem.
Our support team will respond to all queries within 48 hours of receiving them in to our system.We apologise for any inconvenience this delay may have caused.
Kind Regards,
Team Scoopon.Wow……talk about automated reponse. If they bothered to read my comment, I did say that I got my refund in the end. Maybe they're used to seeing any comment relating to them to be a complaint?
It seems to be a recurring theme for Scoopon to claim that they have not received certain details that they have requested. It has happened to me twice now even though I have proof that the emails containing requested details have been sent.
No response from CHATTERS CLEANING OR SCOOPON after several attempts since December.
Chatters failed to show up to my booking and just made excuses. I called them up to 12 times a day with several text messages and no reply. It took me 2 months to get through and I think they answered my call by mistake. I spoke to Ella, she agreed to a refund and I have been waiting 5 weeks with regular messages and calls to remind them and no reply. Sometimes I cannot leave a message because their message bank is full.
I am at wits end so I decided to contact Scoopon to only get the same result.
I will not purchase another Scoopon ever again and I will ensure that I tell everyone about these companies and expose them.
What I thought was a good deal, resulted in costing more and was nothing but a hassel, just to get some carpets cleaned. Moving house is expensive enough and I relied on that money after having to pay for someone else to clean the carpets.
I am so disgusted!
Skye
After posting on this forum, Scoopon got in touch with me and I have since received my refund. It did take quite sometime but I persisted. If anyone is having the same problems from Chatters, you will never hear from them - they are a scam. I think Scoopon are unorganised and they lost my previous until I posted here. Only then was it quickly rectified. At the end of the day, I presisted and Scoopon refunded my money, thank you.
I have learned my lesson and will probably never purchase a voucher online again.
We have also had a terrible experience with Scoopon regarding a 'deal' that they advertised with Mason Wines. When we attempted to book our $300 2 night stay with Mason Wines they told us that no weekends were available and offered us ONE mid-week date in February (the deal expires on 10 April). When I replied that the date was unsuitable and asked for a full calendar of availability or a refund, I was told that Mason Wines could not refund as the deal was purchased via Scoopon and therefore only Scoopon could refund. We never received the calendar. I contacted Scoopon and was told that the sales team was working with the deal provider to resolve the issue. Some time later, Mason Wines contacted me with a new calendar of availability that had all the weekends marked as unavailable and very few mid-week dates and stated that they may have a weekend available for us in May/June "depending on bookings". We said we would like to take them up on their offer. The next day, Scoopon released ANOTHER deal with Mason Wines that overlapped with, and extended beyond the original deal period, further minimising our chances of booking a date suitable to us. We waited two weeks and then contacted Mason Wines, concerned about availability. Mason Wines advised that we would only get a weekend IF there was a cancellation (this was not stated in the email to us) and it would be 'at short notice'. He attached a new calendar of availability that showed ALL weekend dates as 'unavailable'. We went to the Mason Wines website and discovered that in fact almost all of these dates were marked as available. We also discovered that the standard rate for a two night stay was only $500 and not the $1200 listed in the Scoopon Advertisement. It was now obvious that the deal provider was using Scoopon coupon holders to fill mid-week vacancies and was keeping weekend dates for 'full fee paying' customers. We sent through this information to different Scoopon team members on SEVEN occasions (asking for acknowledgment of receipt of information on each occasion, which unfortunately never happened) and advised that the deal provider was providing misleading information about the true availability of the house. On the 3rd of March Scoopon FINALLY acknowledged that they had received the information. They then advised on the 7th of March that the deal provider had agreed to contact us to 'resolve the problem'. I replied that if Mason Wines did not contact me in two days with a firm booking date, i would lodge a formal complaint via the Office of Fair Trading Qld and the ACCC. Predictably, it has now been 8 days and the deal provider has not contacted me. I have sent Scoopon 4 emails advising that I have not been contacted and have requested a refund. I also advised them that I have lodged formal complaints with both the ACCC and the Office of Fair Trading with a view to securing my refund. It is appalling that Scoopon do not respond to email complaints in a timely fashion (it has now been over two months since our original complaint and over 80% of our emails were not responded to by Scoopon team members)and that it is unacceptable that they do not do more to assist customers when they experience difficulty with deal providers. This entire saga has caused us considerable stress and I have posted in the hope that Scoopon may actually reply to us and provide us with a refund. Scoopon, for the record, we have actually provided this information, on many occasions to both your customer service address and your gmail address. You really need to lift your game! $300 is not a small amount of cash and we do not intend to forfeit it!
I have seen too many of these types of stories from Scoopon lately. Good luck.
Hello nothappycustomer,
Thank you for your post. Scoopon is more than happy to assist our Scoopon Community if there have been problems that have arisen with a deal provider. Our Scoopon support team will assist you as best they can, within our terms and conditions, to provide a suitable resolution for you.
Kind Regards,
Team Scoopon.
I am still waiting on a refund from Scoopon for the failed to deliver Chatter Carpet Shampoo. When I contacted Scoopon, they were great - responded immediately, told me to send details and they would organise a refund. However, I am still waiting for the refund and my 3 emails in the meantime haven't been replied to.
I feel sure that I will not be receiving a refund and it's all just talk on their behalf. I will give them until the end of this week and then I will be contacting my VISA bank to organise a reversal.
I will never use Scoopon again. I have used other 'Deal' companies and not had a problem. Thanks for the FB tip. At the end of this week, I will post on there as well. And twitter. And try to get the word out to as many people as possible to save them the same problems that we are all having here.
Dear DianneRuss,
Can you please advise if you received an individual ticket ID from our email system (Ex: ABC-123456)?
We will ask our support team to look into your query as quickly as possible.Kind Regards,
Team Scoopon.
No I did not. I received an email asking me for three things:
my email address
the last 4 digits of the credit card used for payment
name of the deal
I was told that if I sent these things, my deal would be cancelled and a refund processed.I responded immediately and have never heard another thing. In the last 2 weeks, I have sent 3 follow up emails, none of which have been replied to. And no refund received.
From what I am reading on this forum, it doesn't appear that I will receive a refund.Oh gosh. I'm interested to see how it goes for you. I finally got a response from Scoopon after posting on here 2 days ago and am also waiting for a refund from Scoopon after a request for the above.
It is ridiculous that these emails disappear and it's a continual email chase. Scoopon claim they never got my previous emails!
I cannot believe Chatters Cleaning either! Words cannot describe my fury towards those people.
Best of luck.
Well Scoopon has contacted me - amazing what Oz Bargain can do! However, I am disappointed to advise that they have attempted to coerce me into accepting a deal that is in breach of the terms and conditions I signed up for. Scoopon, the deal clearly says "subject to availability" and NOT "at the provider's discretion". I have advised you that Mason Wines is still advertising weekends as available THREE weeks after they told me they were not. Nice try in telling me that it was unfortunate that their website was not updated - are you going to try to tell me that they still haven't updated it THREE weeks later? The terms and conditions clearly state that it is 'subject to availability' and if I can prove that there is availability that I want to book but that Mason Wines will not allow me to book, how is that not a breach of the terms and conditions? Obviously, weekend dates are only for non-Scoopon holders, however, the deal does not state it is only for mid-week stays. It would be refreshing if you championed the cause of your customers as fiercely as you protect the interests of your deal providers. I have also asked you to explain why Mason Wines has not attempted to contact me as you promised they would 9 days ago. I have also asked you to explain how the deal you advertised is worth $1200 when Mason Wines website says it is worth $500? I will not be withdrawing my complaints from the ACCC and The Office of Fair Trading unless I receive a refund.
hello007, did you ever receive your refund?
I have just received an email with the promise of a refund within 5 business days. I will post on here again next week to let you all know if I receive it or not. Hopefully they are genuine and will restore our confidence in them.
I am having trouble getting a refund from Scoopon for a $59.00 for Rejuvenation Retreat at Mermaid Beach (business closed). I only discovered this by going to their website to check treatments and there was a message that they have closed and to contact Scoopon for refund. Emailed all the required details to them on 8 March and its now 21 March and no refund and no further response other than the initial reply requesting details.
Scoopon if you are reading this the reference is RNZ-854877.
To the person that had trouble with Mason House, try and get there as we bought a Scoopon and used it in December - its and outstanding place and deal if you can get it. Have bought many Scoopons with no issue but this latest problem has made me very dubious.I purchased 2 Scoopons for 4 facials and 4 massages from The Elegant Touch Salon - Innaloo, Perth. I called apporoximately 1 month ago to book these appointments and was told the next available "Scoopon appointment" was June, I told the lady I was having a baby and didnt know what I had planned for June and would call back a bit closer to the time to make the appointments.
I called back today only to be told the next available "Scoopon appointment" is now February/March 2012 (which is after my scoopon expires) and also that the management at the store had decided Thursday nights and Saturdays would not be available to Scoopon customers (which it didn't state on purchase). This not only means I have to wait nearly 1 year to redeem my facials but that I must also pay for childcare or ask my husband to use his annual leave to enable me to attend the appointments.
I have emailed Scoopon as they do not provide contact telephone numbers and I have asked for a refund as I feel that the company cannot provide the service I paid for in a timely manner.
I have created a Facebook page called "Scoopon - Buyer Beware" as a way of letting people know about the problems consumers are having. I am also posting on here as Scoopon seems to respond to the posts and I dont want my email to them to get "lost in the system" as so many other peoples have.
Also mention the change in days allowed. From my rough understandings of contract law, changing conditions after you've agreed is a breach of contract, so therefore the contract is now void.
Hi,
I'm sorry you have had a problem however it makes me feel a bit better that I’m not the only one. I bought my Scoopon in Feb 2011 but only tried to redeem it yesterday. Basically they said they can't offer me an appointment AT ALL and are not offering any extensions after the expiry date. How bizarre! I emailed Scoopon to request a refund (Ticket ID: RSU-831399 and am yet to hear from them.Did you manage to get a refund?
I also got a problem with Scoopon as i bought a rejuvenation retreat voucher(in gold coast) and they closed their doors, I've been contacting scooopon for a refund for the past 3 weeks and all I got from them is I need to proved some details to get the refund, I provided these details 100 times already but still no refund and no reply to my emails,, some of my tickets number: [#XYC-539289]: [#FFW-2598?65] & [#RYF-6655?15]
and please don't say you have no records of my emails becouse I got a confirmation email from you every time I emailed you.
Could you please let me know who to contact to complain about them?
same here, see my post above. no luck as far as several unanswered emails go. im going to dispute the charge with my bank.
I just got an email form them saying that they will refund the money withing 5 business days,, so all I can do is just wait and see…
yes i did too.. lets see :)
It looks like Scoopon have THE WORST customer service on the plantet. I tried to buy a $20 microdermabrasion scoopon and they charged me $55 and sent me a scoopon for something in MELBOURNE when I live in SYDNEY. I have emailed them everyday for the past week to absolutely no response (bar the ititial automated response). It is a simple issue it should not be hard to at least acknowledge that the problem is being dealt with.
hi
you can lodge a complaint with the ACCC http://www.accc.gov.au/content/index.phtml/itemId/54217 .
Well, I have to say that I did get my refund of $59. Thank you Scoopon. However, I wonder how long it would have taken without this forum. Thanks for everyone's comments on this forum and good luck with your refunds.
I guess it's too late, but you could always dispute the charge with your credit card company as you did not receive the product / service you paid for.