Iomega 500GB Select Portable 2.5inch USB Powered HDD
Simple way to backup your files on notebook or PC!
its the other one no-one remembers, The Illusionist.
yahh! it's back, and cheaper than last year, Aldi had these for $79 and MSY for $65, cheapest now on SI is MSY @$55, still USB2, but less outlay…
Is this a prestige model?
Is this free delivery?
the special is on again.
I like this!
They had this special on boxing day a few weeks back and it was very popular.
I also remember centrecom tried to undercut them for $1 cheaper at $48.
LOL……
Does anyone know if you can easily take the hard drive out of this?
I'd like to use it to replace a netbook hard drive.
I've got the samsung G2 instead ……..
Guys
FYI
the image is correct, its the select portable.
how much is postage to brisbane?
postage is $9 Australia wide for up to any 3 accessories
example
1 X HDD =$9
2 X HDD =$9
3 X HDD =$9
4 X HDD =$18
5 X HDD =$18
6 X HDD =$18
7 X HDD =$27
thx for the quick and informative answer :)
MLN have great deals.
But dealing with iomega is a pain. Had a faulty Harddrive from the first minute. MLN would not take it back due to iOmega policy. It is more than a week now and I am still waiting for iomega to get back to me…
MLN would not take it back due to iOmega policy.
This policy actually contravenes Australian Consumer Law…you are entitled to return the item to the point of sale for replacement/refund at your discretion! MLN should know this. Mwave sure as hell do, they got smashed by the ACCC for this very practice!!!
Stewballs you are wrong again, of course MLN take stock back, this is a complete lie
edited
Re-read my comment MLN, I made no assertions at all about MLN's business practices there, merely commented on vish101's reported experience in relation to the law!!! Now if vish101 is lying, that is a different kettle of fish altogether! ;)
So again we are making negative comments and remarks based on hypothetical situations that did not actually happen, guys these negative comments have no real basis and there is nothing for me to do here,
MLN, rather than addressing StewBalls comments, why are you not instead addressing the concerns of the person (vishl01) with the problem? That sort of thing goes a lot further towards keeping people happy and building a solid reputation than arguing with bystanders.
If it us under the DOA period we will replace it,
if it is outside of the DOA period it is covered by Iomega's warranty,
Iomega warranty unlike Seagate and WD warranty, the pickup and return costs are all covered by Iomega, the customer pays nothing, it's actually the best external hard drive warranty in Aus.
there is nothing for me to address, it is a product that either falls under DOA or covered by Iomega directly,
email sales, and they will give clear instructions, nothing really to address.
Warranty claims are not fun for anyone.
Warranty claims do not get processed by posting on online forums, just contact your point of sale, and a set of clear instructions will be provided.
It has no relevance to being posted here, it is still going to be done by the warranty team regardless of online forum posting or not via the normal channel and process.
(vishl01) themselves has already made a further comment.
@MLN, so what is your DOA period?
if it is outside of the DOA period it is covered by Iomega’s warranty
It is also covered by statutory warranty, the responsibility of the retailer…this is the law!
Iomega warranty unlike Seagate and WD warranty, the pickup and return costs are all covered by Iomega, the customer pays nothing
Fair point, and this is most serendipitous for Iomega buyers or those who aren't local or don't need a quick resolution; what happens to purchasers of other brands?
We dont have a DOA period, it is determined by what the manufacturers DOA period is. Usually between 7-14 days.
If you need a quick resolution as in a same day change over, online is not going to work for you.
It depends on the brand, still the manufacturer is the only party who can determine if a product is faulty, a DOA will be issued or a warranty job will be booked.
example; we may think something is faulty so may a customer, but a quick call to Lenovo will determine, a file needs to be downloaded, a switch needs to be flicked or something along those lines, if the Lenovo tech team determins its faulty, it will be issued a DOA or after the 14 days period it goes to a repair centre of Lenovo's calling.
every notebook we sell for example, has its own onsite warranty, your more than welcome to send it back to MLN to be repaired under warranty, why would you? when the manufacturer will pick it up, and return it to your free of charge?
All of MLN's products are sourced via Australian companies and their authorised distributers.
The manufacturer carries all parts and is able to do this faster than anyone else.
All warranty repairs are handled by the manufacturer, if you want to return it to us, I really dont understand why you would want to when it is covered by the people who are going to repair it anyway.
You are entitled to a refund if the product does not do what you were promised or told it would do, it is faulty and cant be repaired or is inferior or not as described.
A warning to any1 who is considering buying it online.
DONT!!
I have had an ongoing battle with these guys ever since the boxing day sale. They didnt have the stock so they sent me a check as a refund. I paid via bank transfer and expected the refund would be paid via the same method. So I have to eat a $5.50 fee to have a $50 check processed. Also there is absolutely no phone number to call in order to speak to any1 about anything pertaining to an online order. if u call the numbers listed on the website you will be abruptly told that you can only contact them via e-mail and that they have no idea about online transactions. But I waited 6 days to get a response from some1 using the e-mail address so the whole thing is a joke. Just be warned you will treated like crap and get mucked around if they happen to run out of stock like they did with me.
That's an awful transaction you had, but I think you need a new bank if yours is charging you $5.50 for depositing a cheque.
You need a new bank, if they're charging you $5.50 just to deposit a cheque.
HSBC online savings account. It has zero fees as long as I never step into a branch. i can use any ATM in the world for free. But if I try to withdraw money from a branch its a massive fee, same for processing any kind of checks. Its not a problem with the bank account but rather a problem with mln's refund policy. They say to me that all refunds regardless of how small must be done via check. So if u buy a $5 USB drive and they don't have stock. Be prepared to get a $5 check in the mail from them! I spoke to some1 at fair trading and they said that refunds should idealy be done via the same method that was used for payment, or if not then by a method which is agreeable to both parties. They assured me they will be getting in contact with mln.
Talk about you being difficult!! I'd accept a refund in any way. Couldn't you accept a store credit to avoid your bank fee?
My parents have that account, and they've never paid to deposit a cheque at a branch. Go figure. besides that, you can deposit cheques in ATMs. It just takes longer to clear.
I thought the free ATMs in Australia are limited to HSBC, Westpac, St.George and BankSA ATMs (not including St.George and BankSA ATMs located at BP service stations). And I don't see anything about fee-free overseas.
I spoke to some1 at fair trading and they said that refunds should idealy be done via the same method that was used for payment, or if not then by a method which is agreeable to both parties.
Correct, and completely reasonable IMHO. MLN is earning interest on your money every day it is in their account…that would be the reason for the chq method, delay tactics…very poor, possibly illegal practice!
We did not refund any $5 drives at all. This claim is false, nor have we bait advertised or done anything illegal or received any information or anything from any government department or issued more than 40 refunds out of 13000 products. The interest on 40 orders would be a lot less than the money spent on registered post returning the money. This is a complete defamatory remark saying MLN is trying to earnbintereat on your $30 order over a 10 day period
He never said you refunded $5 usb drives, he said "if"
But we didnt do any of this, so why the negs? You guys are just negging me based on nothing.
@MLN, You'll have to forgive me for being suspicious…I've been stung by companies taking orders for stuff they don't have, then deliberately dragging their feet on refunds on a much bigger scale (ie. 10k+ orders @$1300 each)…so if it is truly 40/13k then it seems to be a moot point!
I still do not feel it unreasonable to expect an electronic refund if that was how payment was made, there are mechanisms for these things available…I have decent banking facilities but even I find chqs irritating! ;)
Oh, and IIRC the correct term is libellous, defamatory only refers to the spoken word! :p
stewballs,
did you even order from us?
can I have your order number?
How about I address real orders and real concerns? I dont think I can forgive you for being suspicous.
I can tell you did not order from us, becuase you would not be this sceptical if you had so,
I know for a fact how many people did bvuy from us,
if you log onto our facebook page, you can see the thousands of people who went through the stores, you can only imagine how many people ordered online, these people were not paid actors, but customers.
We serviced above 99% of all orders, so this negates any of your arguements.
@MLN, no I did not order from you…since the only laptop I was interested was not offered online…instore only! The commute (Newcastle NSW to Melbourne VIC) was just a bit long for me, sorry! ;)
I dont think I can forgive you for being suspicous.
You wound me sir! :p
I can tell you did not order from us, becuase you would not be this sceptical if you had so
You may be right…I did allude to this by saying "so if it is truly 40/13k then it seems to be a moot point"; however, if I have badmouthed MLN unnecessarily I do sincerely apologise!
Unfortunately, I cannot log onto any Farcebook page as I am not a lamer, sorry! ;)
Stewballs, all of our laptops were offered online so you didn't need to drive anywhere,
every single notebook deal was online during this period.
You are making comments here based on no experience or information of your own,
There is one person here who has a problem with a $5.50 banking fee with their bank, and I am sure if they just email MLN customer service it will be addressed, and another issue about a faulty hard drive, which has been addressed by the customer themselves below, and needs to be handled by a warranty team, but you are turning this post into an online MLN bash.
Negative comments based on "IF" situations that never actually happened are nothing other than just intended on damaging a companies image for no reason other than public defamation.
@MLN, this comment "all of our laptops were offered online so you didn’t need to drive anywhere" is factually incorrect.
No, they were not…the Lenovo i3/4gb G560 @$497 was most certainly NOT being offered to online purchasers…it was flagged as instore only…otherwise I'd have purchased it…end of story! :p
Now, I'm not bashing anyone, you're the one getting all fired up over this…you need to make up your mind, are you going to address questions (some more reasonable than others - whether or not they are hypothetical) in a mature manner, or do you just want to perpetuate a flame war that I've already acknowledged is likely based on a misunderstanding?
Stewball
this is incorrect,
the product was offered online at some stage during the sale, and customers were able to buy, as we were selling them so fast online, in order to avoid possible refunds to avoid situations exactly like this, we pulled them offline and continued instore only. Sometimes the reason for what you are so scared of can be the actually cause for this fear to happen.
When products sell really fast online it is very hard to not "oversell" this is why this notebook may have been pulled later.
We still had some stock left over, and we did offer it to some of our customers who emailed us afterwoods.
We also have a friends of MLN program in place where these customers get first pick of such offers.
It always best to contact the sales team, and I am pretty sure there is more stock, its better to contact sales directly, I think you could probably still get one.
MLN, if you go back & look at the original sale thread, you'll see from comments that I was there at the beginning…it was simply not offered online, unless that time was in milliseconds or at some odd 'happy-hour' that I missed! It was always flagged on the website as an "Instore Only" special…as I said, if it was otherwise I would have bought it from the get-go, it was a great deal!!! You'll also note that it is missing from the list of online bargain direct links in the comments…this is not a slight against MLN, it is simply a fact! ;)
You'll also note that I was very supportive of the efforts of the MLN rep(s) at that time, I still think they did a stellar job. I have nothing against MLN, and I do profusely apologise for assuming (based on vish101's & Harthagan's comments) that something untoward was happening with regard to refunds, and frankly, I'm really glad to be wrong!
I'll cop it sweet for being overly suspicious of everyone, every day of the week, if it means I'm the tool & nobody's getting rorted! :)
I think a little proof before enormous accusations would be better to actually attain the truth for all the people you are trying to protect.
Don't go absolving yourself completely of blame either here MLN, as myself and others have noted, you could have handled the questions raised here far more professionally yourself…your own reactionary stance helped turn this molehill into a mountain! ;)
Guys
I am trying to address all of these refund cases, that never happened.
I asked for order numbers, that don't exist and have tried to chase things that never occured. I don't know how I am supposed to take it,
You guys were debating how silly it could possibly be that we would refund a $1-$5 item, when we never actually ever did such a thing, becuase yes it is silly, why make an issue of something that is completely made up or not real? Your justifying your behaviour by protecting customers from being rorted? There has to be a slight rort going on first, is all I am saying.
I did answer all your questions, every single one of them.
Warranty repairs take time, I cant change this, regardless of where you buy from, a warranty repair can take time, refunds are unpleasant but a fact of reality, when you start saying things like, MLN did this on purpose, MLN did this to suck us collect interest on $30 of my money, I have taken them to this dept and that dept, where in fact not even one complaint has been filed, I beleive I have the right to address every single one of these baseless accusations. People are not free to slander how they feel fit,
if we as a company are brave enough to represent ourselves as transparent as possible on an online forum, I believe customers can only benefit from this if the informaiton provided is actually true.
I think if your going to make accusations there should be some truth involved, even if just a little.
Complaints are welcomed, as I am actually here to resolve issues but pleae dont make things up.
Its not reactionary, its true, its why I am here online now.
I think if your going to make accusations there should be some truth involved, even if just a little.
Complaints are welcomed, as I am actually here to resolve issues but pleae dont make things up.
QED! No, that attitude's not reactionary at all is it mate! You got your apology from me; now time for you to grow up & quit being a dick! :p
[edit] FFS, ease up on the stealth edits champ, say your piece & shut your pie-hole; honestly your pettiness is now just belittling your organisation!
I think any organisation that is able to carry itself on any forum publically is very brave for doing so, this is why you will not see many companies do this at all.
Thanks for the comments to all, including you Stewball, have a great weekend.
till the next deal.
Agreed, same to you dude…have a good one! :)
you just shot your own foot. Change the bank. MLN are great to deal with. It is just this one problem I have.
Me being difficult… lol. I was open to anything other than a check. Which by the way they didn't tell me that it would be done via check. I just got it in the mail, nothing on their website or their "Purchasing Policy"
which stipulates that they can only refund via check either…
I was told via the phone my refund would be via cheque, but then i don't pay $5.50 to make a cheque deposit
Doesn't really matter how they tell you they're gonna stuff your around dude; if they can take the money electronically at their convenience they can bloody well return it the same way with some respect for your troubles as well!!!
Well yes I realise most accounts don't do that… but the point is that the check should not be the only possible method of refund esp for very cheap purchases.
But that's the basis of your neg vote isn't it?
I was gonna agree with you on that one, but in all fairness, warning other users of a business that employs some fair sketchy business practices is kinda in the spirit of the neg vote as I interpret it! ;)
warning require negs now?
@max, that's kinda what the negs are for! ;)
Stewballs
you want to neg the deal, becuase
let me get this right
You did not buy from MLN,
but someone else did,
who paid for something, was offered an equal value replacement product, but refused the replacement (everyone has the right too of course), was then offered a full refund (everyone has the right too) and accpeted, but then was upset becuase their own bank charges them $5.50 to process a cheque for which MLN has no control of the customers own banking institution?
This happened to one person that you can verify by claims made here, and the other thousands of customers don't count?
Sketchy business practices? come on guys,
@MLN, now you're just being silly.
Read my other comments carefully, or get someone with better English comprehension skills to do so for you, and have a little think mate!
So much for your not wanting to deal in hypotheticals eh? :p
I have only posted facts based on whats actually happened. I am glad this is all clear now.
Thank you
Yes because the policy that they have is stupid. I asked in an email what would happen if they refunded some1 who bought the $1 usb drives and they said they would get a check for that 2. It just shows how stupid it is. Anyway my point is made. Just be aware how they operate because you don't find out until its too late.
your entitled to your opinion, as flawed as it is
We never refunded any $1 USB sticks, I would like for one person to prove otherwise. I think your bank charging you $5 to deposit a cheque is very unreasonable.
He was being hypothetical about the $1 usb sticks, He is trying to say how stupid it is that you give refunds cheques regardless of the amount.
I think hypotheticals are not relevant becaue they never happened, so why would they be even worth reading, if it didn't happen over this amount of transactions, why would they even be relevant?
If you have a problem because cheques are expensive for you to deposit, then why don't you sign it over to someone else?
I usually can't get to a bank to deposit cheques as I work reasonably long hours, so I sign them over to my mum who then online transfers me the balance. Works perfectly.
If you were to get a refund on a $1 USB stick, I think the person should go back to living under a tree…
I do agree with Harthagan. MLN promised reserved stock for online sellers. It cannot be with so many users, not to have their items delivered.
The rep was so good in deals and treatment.
Its a pitty the store did not support him and did not respect the online sales.
Spot on gagans! Based on what I've read here (OzB, not necessarily just this thread), there's no way in the world I'd deal with MLN as an online customer…and I'd be bloody wary as a walk-in too! :p
Everything has been delivered, 99.9% of all orders were delivered successfully
Rather than negging my comments it would good if just one person proved otherwise? These comments are speculatory and have no grounds, because they did not even happen. All this talk of ACCC, $5 hypothetical refunds, ignored emails, bait advertising, sketchy practices and so on, did not happen. I do not see any justifaction or purpose other than to falsely defame MLN.
@MLN, as Domingo said…ignore the negs & just address the questions with the facts & the rest will sort itself out. Getting all emotional & defensive doesn't help MLN's cause in any way!
FWIW, please note that I have not negged the deal or any of your comments…I'm happy to debate; hypotheticals included; and I even don't mind being wrong on occasion either…I only neg vote when I'm sure myself that a deal is bad, and on comments that are overtly misinformative or rude! ;)
There is no emotion in what I am saying,
I am writing based on facts, I did not address some questions as they were answered by the same people or are not relevent to the topic.
There is no truth to these claims, so I dont know how to answer your questions, you cannot debate situations that did not happen for example.
I have also not been rude, nor said anything that is no true,
I am commenting on facts, not opinions or providing misinformation.
There are no pending issues to address or any real issue to address anyway.
All questions have been addressed. vishl01 which was who Domingo was referring to, addressed his/her own concern with his/her own post.
I don't need to say anything else about this topic.
Guys refunds are by cheque, we sold over ten thousand products over this period and refunded less than 40 items your claims are very unfair in saying something dodgy happened By not reserving stock when more than 99% of customers got what they paid for. In relation to cheque refunds, though not very quick it is 100% safe, the customers account is 100% verified as well as the adress, it actually costs the company several dollars to send the cheque back via registered post, but we must prove the buyer is also the account holder especially if the transaction is a large amount. Refunds must be absolute and fraud proof we cannot refund the customers credit card, as we do not store the customers credit card details, nor do we want to, we also do not want to verify if the customer being refunded is actually the buyer.
I also ordered stuff, they took my money, then said they had no stock over a week later.
This was even after i made comments on their boxing day sales regarding their "our in store customers get preference" spiel.
If you take someones money, honour the transaction.
If you want to run an instore promotion, do it in store. Dont take a heap of online orders, then refund them all, people have better things to do.
We did not refund them all, we refunded a very very small amount. This is very unfair, all of you who were refunded (40 or less) people in total.
It was not done intentionally and clearly there is no benefit in doing this.
could I have your order number please?
I still cant get any order number from anyone who has actually ordered anything.
This topic is getting out of hand. Can we get back to some relevant discussion on whether the deal is a genuine bargain or not. Perhaps if you have a relevant MLN concern, discuss it with MLN.
I feel the deal is a bargain. Shame there's no MLN located nearby as I could save on postage.
Shuddup Kranbone! :p (this is a joke BTW, before everyone starts getting all antzy over it)
[edit] I'll bet it was you that negged me Kranbone…shuddup shuddin' up already! :p
Just saw this post. Firstly, I didn't neg you on this post (I could screen this for you if you really want). Secondly, even as a joke probably not the best thing to keep saying shut up.
Finally, let's discuss the deal/bargain at hand. If there any issues, contact MLN directly rather than airing dirty laundry out. Should you have any issue, I hope it gets sorted :)
Are you close to a MSY?
There's a $55 500GB 2.5" Seagate drive that may be available.
http://msy.com.au/product.jsp?productId=6862
I know it's out of stock in Victorian MSY branches but their website is very slow and I can't check if any NSW stores have them.
I got one of the MLN Iomega Drives and I will test it tonight or tomorrow and will post a review here.
Order #494453
2 USB drives @ $1
1 640Gb Seagate Ext HDD @ $59
Postage @ $9
Total $70
Was called 2 weeks after I had ordered and paid and told that there was no stock.
I have had an impossible time communicating with any1 there. Each timne I called the person on the phone tells me I have to e-mail them but no1 replied to my e-mails either for over 6 days. And none of this was during the holiday periods - it was all during mid January.
I was not offered an alternative deal, I was told on the phone that the accounts department would be refunding me in due course. I naturally assumed it would just refund my bank transfer but instead a week later I get the check in the mail. Now sending e-mails back and forth some1 has offered to cancel the check and send me a Samsung 640GB instead but no mention of the USB drives or anything so its just a total joke. Im supposed to accept less than what I paid for when it is you guys who have been screwing me around from day 1.
Harthagan,
I have numerous records that indicate you refused to take the substitute Samsung G2 640GB 2.5" portable hard drive with 3 years warranty which was offered as a replacement and opted for the refund on your order.
While this is your right,
we did offer you a suitable replacement (Samsung G2 has more warranty)
You did not accept and a refund was posted. Cheque is legal tender in Australia and an acceptable form of payment.
We had also already given you a credit to offset your $5 bank fee that your bank is charging you.
I cannot discuss any other particulars here, but please contact sales if you wish to discuss this further.
Now, as intractable as you've seen I can be…I would have happily taken the Samsung G2 (great product, I've got the 1TB) over the Seagate (booby prize brand ATM) any day of the week…and thrice on Sundays!
Consider me officially flabbergasted! :o
I was only offered that afterwards and not even at the same price as it was when on sale either.
Harthagan,
emails indicate it was offered at no cost to you, what price it is sold to the public later is not relevant, whats important is if it was offered to you or not at not cost, which it was. You chose the refund yourself.
Yes of course you were offered this after the original product had sold out. Why would we offer a replacement if your original order is available to ship anyway?
All offers are standard, and every time something sells out the offer to everyone is the same,
1) a comparrible product offered at the same price
2) refund.
the image they've used is not for the prestige, though